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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Sabine and her colleague were more than helpful over the phone when I was making enquiries. I ordered just before Christmas and, as I was told to expect, the two bollards were delivered on 3rd Dec... Ver más

Valorada con 5 estrellas sobre 5

Great service: fast & friendly, good pricing. Look like very solid products (we bought 2 x RT14 lift assist bollards, which seem very robust, and easy to lift/lower). Installation guys were excellent... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Absolutely first class experience with Rhino Security. Laura provided good, honest advice and managed my order very efficiently and it arrived the following day. Richard contacted me a couple of day... Ver más

Valorada con 5 estrellas sobre 5

I ordered a post for a new driveway as I was recommended by a friend who has 3. Annoyingly the top of the post had a fault but with communication with rhino the builder fitted it. A technic... Ver más

Información sobre la empresa

  1. Tienda de equipos de seguridad
  2. Instalador de sistemas de seguridad automóviles
  3. Servicio de seguridad
  4. Proveedor de sistemas de seguridad

Acerca de Rhino Security Ltd.

Escrito por la empresa

visit our shop book a service Contact us

Rhino Security

Rhino Security have specialised in the perimeter protection of private and commercial property for the last 30 years, establishing ourselves as a trusted advisor with exceptional levels of customer service. We excel in specifying, supplying, installing and maintaining security posts, bollards and barriers throughout the UK, with the sole aim of delivering peace of mind and deterring criminal activity. Our added value comes in the form of a dedicated Aftercare team, coupled with annual service contracts which ensure our client’s sites remain secure and fully operational.


Información de contacto

  • 5 Page Road, Sweet Briar Industrial Estate, NR3 2BX, Norwich, Norfolk, Reino Unido

  • rhinosecurity.co.uk

4,7

Excelente

TrustScore: 4.5 sobre 5

101 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No ha contestado las opiniones negativas

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Valorada con 1 estrellas sobre 5

Terrible customer service and huge delivery delay

My experience has been terrible.

I ordered a stealth bollard on 19th Aug 25 with 3-10 working days delivery depending on quantity.
When it didn't arrive, I phoned up a number of times and finally on 11th Sept I was given a delivery date of 15th.
I phone back today and get told it will be delivered on the 16th.
At no point did anyone from Rhino take responsibility for phoning me, it was always me ringing them.
I hope it's a good product, because the customer service (for me) has been terrible.

15 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

I ordered a post for a new driveway as…

I ordered a post for a new driveway as I was recommended by a friend who has 3.

Annoyingly the top of the post had a fault but with communication with rhino the builder fitted it.

A technician from rhino came within 2 days and repaired the defective unit

First class service from all including Laura. It’s not always about the product itself but customer service and ability to problem solve

Thank you

7 de abril de 2025
Valorada con 5 estrellas sobre 5

5 star company

wow
Ordered 3 bollards in grey colour with matching same key for all bollards on Friday morning and delivered Monday morning with tracking from courier Space Logistics
You will not get better than that

14 de abril de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Have yet to receive my parcel

Have yet to receive my parcel. UPS failed to deliver, no update since Friday.

3 de abril de 2025
Logotipo de Rhino Security Ltd.

Respuesta de Rhino Security Ltd.

Hi Carol,

Thank you for your feedback, and we're truly sorry for the frustration this delivery issue has caused you.

We completely understand how disappointing it is when things don’t arrive as expected. We want to reassure you that we processed and dispatched your order promptly, using the exact address details provided. Unfortunately, the delays and complications you experienced were due to issues on the courier’s side — something sadly outside of our control.

That said, we’ve been actively chasing the courier (UPS) throughout this process and keeping you updated wherever possible. We know that doesn’t change the inconvenience caused, but please know that we take customer service incredibly seriously, as reflected in our many other reviews.

We’d be really grateful if you might consider whether this review might be more appropriate on the courier’s Trustpilot page, since they were the ones responsible for the delivery itself. We value all feedback, but in today’s world of online reviews, these ratings have a real impact — especially when they relate to issues outside of the service we provide directly.

Thanks again for your time, and if there’s anything else we can do to help resolve this, we’re always here.

Best regards,
James Hamerton - Managing Director

Valorada con 5 estrellas sobre 5

Absolutely First Class

Absolutely first class experience with Rhino Security. Laura provided good, honest advice and managed my order very efficiently and it arrived the following day. Richard contacted me a couple of days later and we arranged a date for the installation. We needed to re-arrange the date and it was also managed effectively.

A special mention for Louis and Ben, who arrived on time and did a fantastic job of installing the bollards and left no mess. Not only great craftsmen, but very friendly, approachable and very polite young men. Outstanding.

31 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Highly recommended

Easy online searching. Good online ordering experience. Product arrived in a timely manner. Product was packaged well. Quality steel casing and an excellent telescopic security bollard. A very very sturdy product. Easy to install. Overall product, service and experience was nothing but excellent.

3 de marzo de 2025
Valorada con 5 estrellas sobre 5

Great Service and Great Product

Great Service and Great Product. The bollard was out of stock in the colour I selected and the company called me straight away and helped me choose another colour. The bollard arrived the next day and the installation was arranged for a couple of days after that.
Installer was very polite and professional and did a great job.
Very pleased all round.

6 de febrero de 2025

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