Richmond Motor Group - Hyundai Bognor Regis Opiniones 

526
TrustScore: 5 sobre 5

4,8

Hyundai Bognor Regis, Saltbox Road, PO22 9FP Bognor Regis, West Sussex, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Richmond Hyundai Bognor Regis have been absolutely exceptional from the start of my Motability journey to handover and pick up of my new vehicle. Maz Miah is just brilliant, knowledgeable and caring.... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Fantastic experience at Hyundai Bognor Regis! I recently bought a car here and dealt with Maz Miah, who was absolutely brilliant and highly attentive. He answered all my questions and made sure the ca... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Very supportive and helpful. Made the whole buying process very easy. From the test drive to the day of collection nothing was to much bother. Would highly recommend Richmond Hyundai. Excellent s... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We purchased a pre owned Hyundai Tucson at Richmond in Bognor Regis. The whole process from start to finish has been excellent. Richmond staff (Maz and Brook in sales and Cam in service) were s... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Concesionario de autos
  2. Estación de inspección de automóviles
  3. Servicio de automóvil
  4. Concesionario Hyundai
  5. Concesionario Skoda
  6. Concesionario de automóviles usados

Escrito por la empresa

Richmond Motor Group is an award-winning, family-run business located in the Hampshire, West Sussex & Surrey areas, representing Hyundai, MG, Škoda, Suzuki, Genesis, Chery & Geely.


Información de contacto

  • Hyundai Bognor Regis, Saltbox Road, PO22 9FP, Bognor Regis, West Sussex, Reino Unido

  • 01243 583 185

4,8

Excelente

TrustScore: 5 sobre 5

526 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(526)

1657 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Richmond Hyundai Bognor

We’ve found Richmond Hyundai dealership in Bognor really helpful and easy to use. The whole process has been fast, simple and pleasant, mainly down to Maz and his great customer service skills. He took all our requirements and found us a car that matched our budget and colour choices etc and set us up with a test drive. They’ve got a great computer system that stores everything and the whole process has been great. Super happy to be picking up the new car today!

26 de junio de 2025
Opinión espontánea
Logotipo de Richmond Motor Group - Hyundai Bognor Regis

Respuesta de Richmond Motor Group - Hyundai Bognor Regis

Hi Rosie

We're happy to hear that your experience was fast, simple, and pleasant. It's great to know that our team member's customer service and our systems met your needs so well. Thank you for sharing your positive feedback; we appreciate it!

Kind regards,
Mae

Valorada con 5 estrellas sobre 5

Sharper Pencil Needed

I visited Richmond MG Bognor and test drove an MG EV4. The sales person was Sarah and she did a good job - I would have bought the car from them but found that I could get a significantly cheaper monthly lease by dealing directly with a lease company. MG and Richmond need to get together and work out how they can offer sharper lease deals. I will take my new EV4 to Richmond for service each year and hopefully that will compensate them for Sarah's wasted time and the miles I put on their demo car.

20 de junio de 2025
Opinión espontánea
Logotipo de Richmond Motor Group - Hyundai Bognor Regis

Respuesta de Richmond Motor Group - Hyundai Bognor Regis

Hi Vince

We appreciate your positive feedback regarding your test drive experience. We're happy to hear that the sales person did a good job. We'll take your comments on lease deal competitiveness on board, and we look forward to seeing you for your EV4's servicing.

Kind regards,
Mae

Valorada con 5 estrellas sobre 5

Collected a car from maz

Collected a car from maz, very friendly and helpful. Would recommend asking for maz! Thankyou maz.

25 de junio de 2025
Opinión espontánea
Logotipo de Richmond Motor Group - Hyundai Bognor Regis

Respuesta de Richmond Motor Group - Hyundai Bognor Regis

Hi Lisa,

We're so happy to hear that you had a positive experience! We appreciate your kind words regarding the helpfulness and friendliness. Thank you for your recommendation!

Kind regards,
Mae

Valorada con 5 estrellas sobre 5

Collected car from Maz

Collected car from Maz. Great customer service really friendly guy! Thank you Maz

25 de junio de 2025
Opinión espontánea
Logotipo de Richmond Motor Group - Hyundai Bognor Regis

Respuesta de Richmond Motor Group - Hyundai Bognor Regis

Hi Davina

We're happy to hear that you had a great experience and that our customer service met your expectations. Thank you for your positive feedback!

Kind regards,
Mae

Valorada con 1 estrellas sobre 5

No second key and unresolved complaint

After reviewing on trust pilot ,I received a complaint number on 8th of May . I emailed for update on 15th June - still no reply.My initial complaint was made in December, then again in January.

The first car we bought came with single key and we were informed at the handover time. The sales agent said ' did i mention it is only come with 1 key? ' and then we had to arrange another appointment for the second key. We bought our second car and same sentence used by sales agent. Till date he has not got back to us. We bought the car in April.

25 de junio de 2025
Opinión espontánea
Logotipo de Richmond Motor Group - Hyundai Bognor Regis

Respuesta de Richmond Motor Group - Hyundai Bognor Regis

Hi Amy,

We appreciate you bringing this to our attention. We are sorry to hear about the issues with the keys and the lack of communication regarding your complaints. We'll investigate the delays and work to improve our response times.

Please email customerservice@richmondmotorgroup.com with your full name, reg and phone number so we can locate you on our system.

Kind regards
Mae

Valorada con 5 estrellas sobre 5

Picked up our new tuscon n line…

Picked up our new tuscon n line yesterday, originally went to look at there mg's. Sales people were busy so looked next door where we were met by maz a very helpful young man, was very polite answered all our questions . Sold as a hyundai instead.

20 de junio de 2025
Opinión espontánea
Logotipo de Richmond Motor Group - Hyundai Bognor Regis

Respuesta de Richmond Motor Group - Hyundai Bognor Regis

We're glad you found what you were looking for! It's great to hear that our team was helpful and addressed your questions, leading you to the perfect vehicle. Thank you for sharing your experience.

Valorada con 5 estrellas sobre 5

Excellent all round

Welcoming, friendly and professional service from start to finish.
Thank you!

19 de junio de 2025
Opinión espontánea
Logotipo de Richmond Motor Group - Hyundai Bognor Regis

Respuesta de Richmond Motor Group - Hyundai Bognor Regis

We're happy to hear you received welcoming, friendly, and professional service from beginning to end. Thank you for sharing your positive experience!

Valorada con 5 estrellas sobre 5

Adam was a very honest and plesent…

Adam was a very honest and plesent salesman. Explained everything and we got the car at a great price.

19 de junio de 2025
Opinión espontánea
Logotipo de Richmond Motor Group - Hyundai Bognor Regis

Respuesta de Richmond Motor Group - Hyundai Bognor Regis

We're happy to hear that you had a positive experience! It's great to know the salesperson was helpful and you got a great price. Thanks for your feedback.

Valorada con 5 estrellas sobre 5

I recently purchased a new car from…

I recently purchased a new car from Richmond Hyundai Bognor Regis. I was assisted by Maz. He was friendly, respectful, knowledgeable and polite. We discussed what I needed and what my price range was. He was never pushy and not once did he try to sell me something I didn't want. From sale to car handover it was a pleasant, easy and excellent service. Ask for Maz!

17 de junio de 2025
Opinión espontánea
Logotipo de Richmond Motor Group - Hyundai Bognor Regis

Respuesta de Richmond Motor Group - Hyundai Bognor Regis

Hi Phil,

We're happy to hear that you had such a pleasant experience purchasing your new car. It's great to know that you found our service excellent and that your needs were met respectfully. Thank you for your positive feedback!

Kind regards
Mae

Valorada con 5 estrellas sobre 5

10/10 customer service

Got the car of Maz 10/10 customer service. Really thorough with paperwork and was always pleasant to talk to.

14 de junio de 2025
Opinión espontánea
Logotipo de Richmond Motor Group - Hyundai Bognor Regis

Respuesta de Richmond Motor Group - Hyundai Bognor Regis

Good afternoon Noah, we're happy to hear that you had a great experience and that you are enjoying your new car! We appreciate your kind words about our customer service and thorough paperwork. Kind regards, Cameron

Valorada con 5 estrellas sobre 5

Maz carried out our handover of our new…

Maz carried out our handover of our new car today and from looking to purchase to collection he’s been flawless. Brilliant attention to detail and made the whole experience really smooth.

5 de junio de 2025
Opinión espontánea
Logotipo de Richmond Motor Group - Hyundai Bognor Regis

Respuesta de Richmond Motor Group - Hyundai Bognor Regis

Hi Sapphire. We're happy to hear that your new car handover was flawless! We appreciate your positive feedback regarding the attention to detail provided during your purchase and collection experience; it means a lot to us. - Laurence

Valorada con 2 estrellas sobre 5

Maz was a very nice chap to deal with.

Maz was a very nice chap to deal with he ensured we knew everything about the car and was lovely.
But he couldn’t hand us over quick enough at the end of the sale. He pushed us to give him a service review (which we, lacking experience did) and then said goodbye as we were left with the service team.
When we were negotiating for the purchase of the car we made it clear that we had been offered free 3 year serving (for a Kia) and they said that although they could not match this they would offer discounted service options. We asked and asked throughout the purchasing process but it was not until we were all done that we were introduced to the service department who gave us a deal that saved us 10% off list of 2 years of servicing. £600 cost to us for 2 years vs 3 years free for their competitor (Kia) we had been offered free.
We drove away with a lovely car but the clear understanding that we had been taken for mugs. Soooo disappointed.

2 de junio de 2025
Opinión espontánea
Logotipo de Richmond Motor Group - Hyundai Bognor Regis

Respuesta de Richmond Motor Group - Hyundai Bognor Regis

We're happy to hear about the positive experience. Thank you!

Valorada con 5 estrellas sobre 5

Maz picked up half way through the…

Maz picked up half way through the process and was a joy to engage with. He was able to provide answers quickly and ensure the process went smoothly. Thank you.

2 de junio de 2025
Opinión espontánea
Logotipo de Richmond Motor Group - Hyundai Bognor Regis

Respuesta de Richmond Motor Group - Hyundai Bognor Regis

We're happy to hear that the process went smoothly. Thank you for your positive feedback!

Valorada con 5 estrellas sobre 5

Richmond Hyundai Bognor are great

Maz and the team were absolutely great, they set up the perfect birthday surprise for my wife. We have had the perfect car buying experience !!!

30 de mayo de 2025
Opinión espontánea
Logotipo de Richmond Motor Group - Hyundai Bognor Regis

Respuesta de Richmond Motor Group - Hyundai Bognor Regis

We're happy to hear that we could help create a perfect birthday surprise! Thank you for sharing your car buying experience with us.

Valorada con 5 estrellas sobre 5

Amazing Service

Wow, what amazing service from Maz at Richmond Hyundai, Bognor. From start of the journey to handover, was an amazing experience made all the better by Maz

29 de mayo de 2025
Opinión espontánea
Logotipo de Richmond Motor Group - Hyundai Bognor Regis

Respuesta de Richmond Motor Group - Hyundai Bognor Regis

Good afternoon Jean-Paul, we're glad you enjoyed your experience. It's great to hear that the service you received was amazing from start to finish. Thanks for your positive feedback. Kind regards, Cameron

Valorada con 4 estrellas sobre 5

Aidan was extremely knowledgable and…

Aidan was extremely knowledgable and helpful and looked after us well. I took a star off because one of the keys was missing on completion and we have to wait for it to arrive.

27 de mayo de 2025
Logotipo de Richmond Motor Group - Hyundai Bognor Regis

Respuesta de Richmond Motor Group - Hyundai Bognor Regis

We appreciate your feedback and are glad the service was helpful. We understand your frustration regarding the missing key and apologize for the inconvenience. We're working to get it to you as soon as possible. Kind regards, Cameron

Valorada con 5 estrellas sobre 5

Maz was absolutely fantastic and patient

I had been to multiple showrooms and dealerships over the last month, and was generally met with pushy salesmanship and a lack of personable understanding. Until I came to Hyundai Bognor and was met by Maz. A smile on arrival and a very understanding kind mannered nature to our circumstances. Maz made everything simple and clear to me and was very patient. I have taken a new car with Maz and couldn't be happier. Ben was very nice and Parts were also excellent with me. I can't recommend visiting Hyundai enough and will definitely return. Thanks alot Maz you're a credit to yourself and Hyundai.

22 de mayo de 2025
Opinión espontánea
Logotipo de Richmond Motor Group - Hyundai Bognor Regis

Respuesta de Richmond Motor Group - Hyundai Bognor Regis

Hi Reece. We're so glad to hear about your positive experience. It's great to know that our team provided you with clear and patient service, especially after your experiences elsewhere. We appreciate your recommendation and look forward to seeing you again. Many thanks, Laurence.

Valorada con 5 estrellas sobre 5

Maz was professional and diligent in…

Maz was professional and diligent in all undertakings.

18 de mayo de 2025
Opinión espontánea
Logotipo de Richmond Motor Group - Hyundai Bognor Regis

Respuesta de Richmond Motor Group - Hyundai Bognor Regis

Good morning Nicholas,

We appreciate your kind words about Maz. We're glad to hear that they provided you with a positive experience.

Kind regards
Mae

Valorada con 5 estrellas sobre 5

Had a fantastic experience buying my…

Had a fantastic experience buying my new Tuscon from Maz. From start to finish, excellent service and keeping me informed throughout the whole journey.

16 de mayo de 2025
Opinión espontánea
Logotipo de Richmond Motor Group - Hyundai Bognor Regis

Respuesta de Richmond Motor Group - Hyundai Bognor Regis

Good morning

We're thrilled to hear about your positive experience with Maz. It's wonderful to know that you felt well-informed and received excellent service throughout the entire process. We appreciate your kind words and are glad you're happy with your new Tuscon.

Kind regards
Mae

Valorada con 5 estrellas sobre 5

Adam Saunders - great experience!

Adam was very helpful and knowledgeable about all of the vehicles that I was interested in. He was very professional and certainly went above and beyond in an effort to cater for our needs. Having spent a few weeks looking and various vehicles from several manufacturers, Adam was by far the most helpful and accommodating salesman of them all.

14 de mayo de 2025
Opinión espontánea
Logotipo de Richmond Motor Group - Hyundai Bognor Regis

Respuesta de Richmond Motor Group - Hyundai Bognor Regis

Hi Steve. We are thrilled to hear about your positive experience with Adam. It's wonderful to know that he was able to provide you with the information and guidance you needed to make an informed decision. We strive to ensure our customers receive exceptional service, and we are delighted that Adam exceeded your expectations. Many thanks, Laurence.

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