Richmond Motor Group - MG Portsmouth Opiniones 

535
•
TrustScore: 4.5 sobre 5

4,5

MG Portsmouth, Fitzherbert Road, Farlington, PO6 1RU Portsmouth, Hampshire, GB

•

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Dan made our experience enjoyable and kept me informed of every step of the process. He also took the time to show me all the instruments in the car and gave me the opportunity to test drive the... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Excellent Customer Service! The sales agent, Dan was amazing. He is a true sales professional. He was patient and detailed. He took his time to articulate our needs and carefully guided us through th... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Everyone at Richmond motor group are very friendly. I felt completely at ease when buying a car here. As a woman it can be intimidating but it was a great experience. Dan helped us and made the transa... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Daniel Tate was very helpful from first visit, explained whole process clearly. Very polite and friendly throughout. Made whole thing stress free by keeping us informed every step.Dan came across as a... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Concesionario de autos
  2. también en la categoría
  3. Concesionario de automóviles usados
  4. Concesionario Hyundai
  5. Concesionario Skoda
  6. Estación de inspección de automóviles
  7. Servicio de automóvil

Escrito por la empresa

Richmond Motor Group is an award-winning, family-run business located in the Hampshire, West Sussex & Surrey areas, representing Hyundai, MG, Škoda, Suzuki, Genesis, Chery & Geely.


Información de contacto

  • MG Portsmouth, Fitzherbert Road, Farlington, PO6 1RU, Portsmouth, Hampshire, Reino Unido

  • 02392 288 260

4,5

Excelente

TrustScore: 4.5 sobre 5

535 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,5

Todas las opiniones

(535)

1710 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Excellent customer service

Excellent customer service with attention to detail. We was given superb treatment and felt valued as a customer.

15 de septiembre de 2025
Logotipo de Richmond Motor Group - MG Portsmouth

Respuesta de Richmond Motor Group - MG Portsmouth

We're happy to hear that you received excellent customer service and felt valued. Thank you for your review!

Valorada con 5 estrellas sobre 5

Enjoyable purchase of a used car

From the first phonecall to the handover the dealership were very courteous, professional and a pleasure to deal with.
Our sales person Michael Faulkner was a pleasure to deal with and the whole transaction was so easy. Thank you.

27 de agosto de 2025
Opinión espontánea
Logotipo de Richmond Motor Group - MG Portsmouth

Respuesta de Richmond Motor Group - MG Portsmouth

Dear Mr Woodhams, hearing that you've had such a wonderful experience is the best thing we could hope for! Thank you for sharing the details with others online!

Valorada con 5 estrellas sobre 5

5 Star Service

Dan was fantastic and made our first experience of buying a car on finance super easy. He was extremely patient throughout and kept us updated at every touch point.

21 de agosto de 2025
Opinión espontánea
Logotipo de Richmond Motor Group - MG Portsmouth

Respuesta de Richmond Motor Group - MG Portsmouth

Hi Steven, we're happy to hear that your first car-buying experience was super easy. We appreciate your feedback and are glad to know that Dan kept you informed at every stage of the car-buying process.

Valorada con 5 estrellas sobre 5

Sandeep made the whole process easy…

Sandeep made the whole process easy from start to finish, part exchanging my mg3 for a mgs5 ev
Stress free

18 de agosto de 2025
Opinión espontánea
Logotipo de Richmond Motor Group - MG Portsmouth

Respuesta de Richmond Motor Group - MG Portsmouth

Hi Ron, it's great to hear that part-exchanging your car went so smoothly. Thank you for your positive feedback. We hope you love your new MG S5 EV!

Valorada con 5 estrellas sobre 5

Sandeep was awesome

Sandeep was awesome! Made me feel welcomed and made the experience great.

16 de agosto de 2025
Opinión espontánea
Logotipo de Richmond Motor Group - MG Portsmouth

Respuesta de Richmond Motor Group - MG Portsmouth

Hi Jack, we're happy to hear that your experience was great!

Valorada con 5 estrellas sobre 5

I bought a ZS HEV from Sundirp at…

I bought a ZS HEV from Sundirp at Portsmouth and let me tell you, what a man and what an experience, geezer was at hardly at desk but it felt like he was the whole time. Not only did he keep offering me drink after drink he also smashed back 7 monsters of his own during the handover, what a hero. Quite clearly shaking from all the caffeine he has just consumed, this didn’t stop him giving a 10/10 service. I have to say Sundirp is an outstanding asset and and even better salesperson. Matey could sell money to Elon musk! Thanks Sundirp.

28 de julio de 2025
Opinión espontánea
Logotipo de Richmond Motor Group - MG Portsmouth

Respuesta de Richmond Motor Group - MG Portsmouth

Thank you for your rating and review!

Valorada con 5 estrellas sobre 5

Perri was fantastic

Perri was fantastic, he couldn’t have been more helpful and thorough with everything. Thanks again!

11 de agosto de 2025
Opinión espontánea
Logotipo de Richmond Motor Group - MG Portsmouth

Respuesta de Richmond Motor Group - MG Portsmouth

Hi Gemma, it's lovely to hear that you've had such a positive experience at Richmond MG Portsmouth!

Valorada con 5 estrellas sobre 5

Dan has been really helpful in the…

Dan has been really helpful in the purchase of my new car

7 de agosto de 2025
Opinión espontánea
Logotipo de Richmond Motor Group - MG Portsmouth

Respuesta de Richmond Motor Group - MG Portsmouth

Good morning, we're happy to hear that the purchase of your new car was such a smooth experience. Thank you for sharing your feedback with us!

Valorada con 5 estrellas sobre 5

Pick up my MG today

Pick up my MG today, Dan Tate has looked after me, while going through the process of getting a new car he is one of the best salesman I've come across very polite, professional,very helpful and friendly ,would highly recommend Richmond Mg if your looking for a new car thank you Dan for all your help and hard work

5 de agosto de 2025
Opinión espontánea
Logotipo de Richmond Motor Group - MG Portsmouth

Respuesta de Richmond Motor Group - MG Portsmouth

Hi Elaine, we're happy to hear you had a positive experience getting your new car. It's great to know that you found our sales team polite, professional, helpful, and friendly. We appreciate your recommendation!

Valorada con 5 estrellas sobre 5

Fantastic from start to finish

Fantastic from start to finish, sunny was great highly recommended

2 de agosto de 2025
Opinión espontánea
Logotipo de Richmond Motor Group - MG Portsmouth

Respuesta de Richmond Motor Group - MG Portsmouth

Dear Mr King, we're pleased to know you would recommend Sunny and the team at Richmond MG Portsmouth to others! Thank you for rating and reviewing us!

Valorada con 5 estrellas sobre 5

Wonderful Service

Our salesman Daniel Tate at MG Portsmouth was very friendly, informative and understanding when we had some technical difficulties with our phones. He was very professional and made the car buying process nice and smooth. Very happy with the service provided.

2 de agosto de 2025
Opinión espontánea
Logotipo de Richmond Motor Group - MG Portsmouth

Respuesta de Richmond Motor Group - MG Portsmouth

Good morning, we're glad you were happy with the service provided. Thank you for sharing with others online!

Valorada con 5 estrellas sobre 5

Micheal was friendly and efficient

Micheal was friendly and efficient. He made it a stress free process.

1 de agosto de 2025
Opinión espontánea
Logotipo de Richmond Motor Group - MG Portsmouth

Respuesta de Richmond Motor Group - MG Portsmouth

Hi Vicky, thank you for your wonderful review! Hearing that you've had such a positive experience is the best thing we could hope for!

Valorada con 5 estrellas sobre 5

Very pleased with the level of service…

Very pleased with the level of service provided by Sunny in the purchase of my new car. Everything explained thoroughly and he takes the time to ensure everything runs smoothly. Thank you Sunny.

30 de julio de 2025
Opinión espontánea
Logotipo de Richmond Motor Group - MG Portsmouth

Respuesta de Richmond Motor Group - MG Portsmouth

Dear Mr Hoke, we're very happy to hear about your positive experience and that you are pleased with the service you received from Sunny during your new car purchase. We appreciate your kind words and thank you for the five-star rating!

Valorada con 5 estrellas sobre 5

Very efficient and pleasant service

Very efficient and pleasant service. Everything explained well with payment options etc.

29 de julio de 2025
Opinión espontánea
Logotipo de Richmond Motor Group - MG Portsmouth

Respuesta de Richmond Motor Group - MG Portsmouth

Thank you so much for your 5-star review and rating, Karen!

Valorada con 5 estrellas sobre 5

5 Stars – Excellent Service and Great Experience!

We recently purchased our new car from Richmond Motor Group and we couldn’t be happier with the experience! From start to finish, everything was smooth, professional, and friendly. A special thank you to Dan, who went above and beyond to make sure we found the right vehicle for our needs.

Dan was knowledgeable, patient, and never pushy—he answered all our questions clearly and made the entire process stress-free. The car was in fantastic condition, exactly as described, and we felt confident and supported every step of the way.

If you're looking for a trustworthy dealership with outstanding customer service, we highly recommend Richmond Motor Group. Thanks again to Dan and the team—we absolutely love our new car!

23 de julio de 2025
Opinión espontánea
Logotipo de Richmond Motor Group - MG Portsmouth

Respuesta de Richmond Motor Group - MG Portsmouth

Hi Emma, thank you so much for your thoughtful review! We're glad to know you love your new car, and wish you many happy miles ahead!

Valorada con 5 estrellas sobre 5

Great service

Great service. Fast and efficient. Natalia has been amazing.

21 de julio de 2025
Opinión espontánea
Logotipo de Richmond Motor Group - MG Portsmouth

Respuesta de Richmond Motor Group - MG Portsmouth

Hi Anthony, thank you for your 5-star rating and review!

Valorada con 5 estrellas sobre 5

All the staff were kind and helpful…

All the staff were kind and helpful from the lady in the coffee shop to the lovely sales lady Natalia we are a older couple and she went out of her way to find us the right car at the right price she gave us a couple of cars to test drive so we could decide what model was best for us
A big thank you to Natalia for her kindness and patience
We now have a great automatic MG3 which is the right car for us

6 de julio de 2025
Opinión espontánea
Logotipo de Richmond Motor Group - MG Portsmouth

Respuesta de Richmond Motor Group - MG Portsmouth

Hi Angela, it's great to know you found the perfect vehicle that suits your needs. Thank you so much for choosing us. On behalf of Natalia and the rest of the team here at Richmond MG in Portsmouth, enjoy the ride!

Valorada con 1 estrellas sobre 5

Shocking Customer Service !!!!

Booked my MG Zs car in at Farlington Branch to have my car looked at because the air con just switches off the minute you turn it up from setting 1, also my radio is forever disconnecting so can’t listen to no music in the car, it always says something is wrong with the battery (baring in mind I had a new battery a year ago from Richmond MG which cost me £244.88) I paid £306.00 to get this all sorted to then drive away…. two days later the Air Con doesn’t work, Radio doesn’t work and battery light flickers when I starts my engine up, I phone them straight up and the earliest they can get me in is the 4th September!! Baring in mind they only had it two days ago and I have paid for something that isn’t fixed! This is shocking Customer Service it does my head in, all you can get to speak to is a receptionist that doesn’t want to help you ask for the Manager and they can’t give him to you well I’m sorry what’s the point in having a manger if they don’t speak to customers!

26 de junio de 2025
Opinión espontánea
Logotipo de Richmond Motor Group - MG Portsmouth

Respuesta de Richmond Motor Group - MG Portsmouth

Good morning,

Thank you for taking the time to share your feedback, and we're very sorry to hear about your recent experience with us.

We completely understand your frustration, especially after spending a considerable amount on repairs that appear to remain unresolved. This certainly isn’t the level of service we aim to deliver, and we’d like to get this looked into as a matter of urgency.

Please email our Customer Service Team directly at customerservice@richmondmotorgroup.com with your full name, registration number, and any relevant details so we can escalate this and ensure the right team picks it up promptly.

We sincerely apologise for the inconvenience caused so far and would like the opportunity to put things right for you.

Kind regards,
Cameron

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