Richmond Motor Group - Suzuki Portsmouth Opiniones 

355
TrustScore: 5 sobre 5

4,8

Suzuki Portsmouth, Fitzherbert Road, Farlington, PO6 1RU Portsmouth, Hampshire, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The customer service at Richmond was excellent today. Jag listened carefully to what we wanted (and needed) and gave us the best option for our family. I didn’t feel like I was being upsold or pushed... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Brilliant service from Jag Singh, would highly recommend you asking for him when purchasing new or used Suzuki

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Recently purchased a Suzuki from here. Jag was exceptional. Very understanding & supportive. Could not have asked for a better process with him.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Jag was extremely helpful and patient throughout the whole process. He didn't push any decisions too much, but took time to explain everything clearly, allowing me space, to make decisions at my own... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Concesionario de autos
  2. Estación de inspección de automóviles
  3. Servicio de automóvil
  4. Concesionario Hyundai
  5. Concesionario Skoda
  6. Concesionario de automóviles usados

Escrito por la empresa

Richmond Motor Group is an award-winning, family-run business located in the Hampshire, West Sussex & Surrey areas, representing Hyundai, MG, Škoda, Suzuki, Genesis, Chery & Geely.


Información de contacto

  • Suzuki Portsmouth, Fitzherbert Road, Farlington, PO6 1RU, Portsmouth, Hampshire, Reino Unido

  • 02392 455 455

4,8

Excelente

TrustScore: 5 sobre 5

355 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(355)

1595 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Brilliant service from Jag Singh

Brilliant service from Jag Singh, would highly recommend you asking for him when purchasing new or used Suzuki

28 de agosto de 2026
Opinión espontánea
Logotipo de Richmond Motor Group - Suzuki Portsmouth

Respuesta de Richmond Motor Group - Suzuki Portsmouth

We're so happy to hear about your excellent experience with our team member. We truly appreciate your kind words and recommendation!

Valorada con 5 estrellas sobre 5

Suzuki purchase

Recently purchased a Suzuki from here. Jag was exceptional. Very understanding & supportive. Could not have asked for a better process with him.

25 de agosto de 2026
Opinión espontánea
Logotipo de Richmond Motor Group - Suzuki Portsmouth

Respuesta de Richmond Motor Group - Suzuki Portsmouth

We're so happy to hear about your positive experience with our team member during your recent Suzuki purchase. We appreciate your kind words!

Valorada con 5 estrellas sobre 5

Jag was brilliant!

The customer service at Richmond was excellent today. Jag listened carefully to what we wanted (and needed) and gave us the best option for our family. I didn’t feel like I was being upsold or pushed and I walked away extremely happy with the whole experience.

8 de agosto de 2026
Opinión espontánea
Logotipo de Richmond Motor Group - Suzuki Portsmouth

Respuesta de Richmond Motor Group - Suzuki Portsmouth

We appreciate your wonderful feedback and 5-star rating! We're delighted to hear that our team carefully listened to your needs and provided the best option for your family without any pressure. We're so glad you had an excellent experience.

Valorada con 5 estrellas sobre 5

Jag was professional

Jag was professional, friendly, and happy to answer questions. Communications were great.

28 de julio de 2026
Opinión espontánea
Logotipo de Richmond Motor Group - Suzuki Portsmouth

Respuesta de Richmond Motor Group - Suzuki Portsmouth

We appreciate your five-star rating! We're delighted to hear that our team member was professional, friendly, and happy to answer all your questions, and that communication was excellent.

Valorada con 5 estrellas sobre 5

Excellent customer service and great…

Excellent customer service and great product knowledge. Couldn’t fault the service

24 de julio de 2026
Opinión espontánea
Logotipo de Richmond Motor Group - Suzuki Portsmouth

Respuesta de Richmond Motor Group - Suzuki Portsmouth

We appreciate your wonderful review and five-star rating! We are delighted to hear that you experienced excellent customer service and found our product knowledge to be great.

Valorada con 4 estrellas sobre 5

Visited the sales today and although i…

Visited the sales today and although i didn't purchase a vehicle the sales person Jag Singh was very, knowledgeable, helpful, honest and not at all pushy.

18 de julio de 2026
Opinión espontánea
Logotipo de Richmond Motor Group - Suzuki Portsmouth

Respuesta de Richmond Motor Group - Suzuki Portsmouth

We appreciate your positive feedback! We're so glad to hear that our team member was knowledgeable, helpful, honest, and not at all pushy during your visit.

Valorada con 5 estrellas sobre 5

Jag Singh was really helpful

Jag Singh was really helpful, no pressure, everything explained well

17 de julio de 2026
Opinión espontánea
Logotipo de Richmond Motor Group - Suzuki Portsmouth

Respuesta de Richmond Motor Group - Suzuki Portsmouth

We appreciate your wonderful review and five-star rating! We're delighted to hear that our team member was helpful and provided clear explanations without any pressure.

Valorada con 1 estrellas sobre 5

I booked an appointment with Suzuki…

I booked an appointment with Suzuki Portsmouth after receiving two emails and a letter inviting me to upgrade my car. I attended the appointment in good faith but unfortunately my experience was disappointing. Staff were not prepared, communication was poor, and I left feeling that my time had been wasted.

After I posted my original review, I was contacted directly by the dealership and offered a deal in an apparent attempt to resolve the situation. This makes it difficult to understand why they are now claiming my review belongs to another business. They clearly knew who I was and which interaction I was referring to.

Reviews should reflect genuine customer experiences, whether positive or negative. My review relates to my experience with this dealership and I stand by the comments I made.

22 de febrero de 2026
Opinión espontánea
Logotipo de Richmond Motor Group - Suzuki Portsmouth

Respuesta de Richmond Motor Group - Suzuki Portsmouth

Hi Gemma,

Thank you for taking the time to share your feedback. Your comments have been shared with the relevant management team so they can review the situation and address any areas for improvement. Please get in touch with our customer service team at customerservice@richmondmotorgroup.com if you wish to discuss your concerns further.

Kind regards,
Izzy

Valorada con 5 estrellas sobre 5

Top class service and support

From the moment Jag recieved my call, he did everything possible. When it came to light that transport was currently difficult a lift to the dealership was offered. Jag was prompt and courteous and very amiable. The test drive went well and the buying process was straight forward. A truly positive experience. I look forward to going back to collect my car. Thank you Jag.

26 de mayo de 2026
Opinión espontánea
Logotipo de Richmond Motor Group - Suzuki Portsmouth

Respuesta de Richmond Motor Group - Suzuki Portsmouth

We're delighted to hear about your positive experience! It's wonderful that our team was able to assist you so promptly and courteously, making your test drive and buying process straightforward. We look forward to your return.

Valorada con 5 estrellas sobre 5

Jag was super helpful and…

Jag was super helpful and knowledgeable, talking me through lots of different prices and specs of the cars.

25 de mayo de 2026
Opinión espontánea
Logotipo de Richmond Motor Group - Suzuki Portsmouth

Respuesta de Richmond Motor Group - Suzuki Portsmouth

We appreciate your kind words! We're delighted to know our team was helpful and knowledgeable, guiding you through car options.

Valorada con 5 estrellas sobre 5

Jag was very helpful and calmed all my…

Jag was very helpful and calmed all my nerves as this was my first solo car purchase. He answered all my questions and went above and beyond. I am very happy 😊

22 de mayo de 2026
Opinión espontánea
Logotipo de Richmond Motor Group - Suzuki Portsmouth

Respuesta de Richmond Motor Group - Suzuki Portsmouth

We're so happy to hear we calmed your nerves for your first solo car purchase! We're glad we could answer your questions and go above and beyond.

Valorada con 5 estrellas sobre 5

Suzuki swift

Jag was extremely helpful and patient throughout the whole process. He didn't push any decisions too much, but took time to explain everything clearly, allowing me space, to make decisions at my own pace, which is appreciated.
Fully recommend.

12 de mayo de 2026
Opinión espontánea
Logotipo de Richmond Motor Group - Suzuki Portsmouth

Respuesta de Richmond Motor Group - Suzuki Portsmouth

We appreciate you taking the time to leave us a review. We're happy to hear that you found our team member helpful and patient, and that they clearly explained everything, allowing you to make decisions at your own pace. We value your recommendation!

Valorada con 5 estrellas sobre 5

Very happy with the customer care i…

Very happy with the customer care i received!
Everything was explained & answered all the questions i fired at him.
Thank you Jag 😊

11 de mayo de 2026
Opinión espontánea
Logotipo de Richmond Motor Group - Suzuki Portsmouth

Respuesta de Richmond Motor Group - Suzuki Portsmouth

We appreciate your fantastic review and five-star rating! We're happy to hear that you were pleased with the customer care and the thorough explanations you received.

Valorada con 5 estrellas sobre 5

A positive stress free experience

A positive stress free experience, really happy with my new car, Bradley was very helpful and explained everything thoroughly

8 de mayo de 2026
Opinión espontánea
Logotipo de Richmond Motor Group - Suzuki Portsmouth

Respuesta de Richmond Motor Group - Suzuki Portsmouth

We appreciate your great review! We're so glad you had a positive, stress-free experience and are happy with your new car. It's great to hear our service was helpful.

Valorada con 5 estrellas sobre 5

Top Class Richmond Suzuki

Purchased a new Suzuki from Richmond Suzuki and were completely blown away by the service we received throughout our purchase. Bradley and Clayton were unbelievably helpful, understanding and courteous with top class knowledge about their subject. Would highly recommend the team at Richmond Suzuki . Thank you so much.

29 de abril de 2026
Opinión espontánea
Logotipo de Richmond Motor Group - Suzuki Portsmouth

Respuesta de Richmond Motor Group - Suzuki Portsmouth

We're happy to hear that you were blown away by the service you received during your purchase. We appreciate your kind words and are so glad that our team was helpful, understanding, and courteous. Thank you for recommending us!

Valorada con 5 estrellas sobre 5

Bradley was a lovely polite sales…

Bradley was a lovely polite sales assistant very knowledgeable and honest , with the sale of finding me my suzuki swift i wanted and finance, nothing was to much trouble, he was so patient Bradley is a credit to your company and see him going along way in his career, and getting his dream car in the future 👏we'll done Bradley keep those sales going 🫱🫲
Shirley Austin

29 de abril de 2026
Opinión espontánea
Logotipo de Richmond Motor Group - Suzuki Portsmouth

Respuesta de Richmond Motor Group - Suzuki Portsmouth

We're happy to hear that you had a positive experience! We appreciate your kind words regarding the sales assistant's knowledge, honesty, and patience in helping you find your Suzuki Swift and finance options. It's great to know that you were pleased with the service provided. Thank you for your feedback!

Valorada con 5 estrellas sobre 5

Robbie was super helpful throughout the…

Robbie was super helpful throughout the whole process of buying and collecting my new car made sure I had all the info needed. Thanks

27 de abril de 2026
Opinión espontánea
Logotipo de Richmond Motor Group - Suzuki Portsmouth

Respuesta de Richmond Motor Group - Suzuki Portsmouth

We're happy to hear that the car-buying process was smooth and informative. It's great to know that our assistance was helpful to you. Thanks for your feedback!

Valorada con 5 estrellas sobre 5

Suzuki swift purchase.

Jag was very patient and helpful. Nothing was too much trouble and he was very helpful throughout.

27 de abril de 2026
Opinión espontánea
Logotipo de Richmond Motor Group - Suzuki Portsmouth

Respuesta de Richmond Motor Group - Suzuki Portsmouth

We appreciate your five-star rating! We're so glad to hear that our team was patient and helpful, and that nothing was too much trouble.

Valorada con 5 estrellas sobre 5

Great Service Worth Shouting About

We visited several garages while looking for our daughter’s first car, and after some disappointing experiences elsewhere, we came across Richmond Motors — who were by far the best.

We ended up purchasing a Kia Picanto, and the whole experience was excellent from start to finish. The service was friendly, professional, and completely pressure-free, which made the process really enjoyable.

I would highly recommend them to anyone looking for a great car buying experience.

3 de abril de 2026
Logotipo de Richmond Motor Group - Suzuki Portsmouth

Respuesta de Richmond Motor Group - Suzuki Portsmouth

We're happy to hear that you had such a positive experience at our dealership while searching for your daughter's first car. It's great to know that our team provided friendly, professional, and pressure-free service. Thank you for recommending us!

Valorada con 5 estrellas sobre 5

Great help finding the right car

Great help finding the right car. Friendly service, no pressure buy. Good deal. Ask for Jag Singh.

28 de marzo de 2026
Opinión espontánea
Logotipo de Richmond Motor Group - Suzuki Portsmouth

Respuesta de Richmond Motor Group - Suzuki Portsmouth

We're glad you found the perfect car with our assistance! We appreciate your kind words regarding Jag's service and your great deal.

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