Rightgas Opiniones 

Rightgas work for Homeserve between the two of them. They are the two biggest cowboy outfits I’ve ever had to deal with.

I’ve had ongoing issues with my boiler since the 22nd of December, Rightgas attended on the 27th of December. They fix the leak didn’t fix the part that was broken on the boiler. The engineer told me it was a loose connection but after an hour it broke again. I contacted Homeserve who my policy is with the contract out to Rightgas another attended on the 16th of January and said the original engineer had made an error and should’ve automatically ordered a new circuit board, he said that he would do this and return within 2 to 3 working days.

After many failed attempts as the engineer never arrived I had an appointment booked for between 8 am and 10 pm on the 10th of February. The engineer never arrived after speaking to Rightgas . They told me the engineer was far away and would not get to me until late afternoon, I told them they would have to cancel and I had to contact Homeserve again

I spoke to Homeserve and they booked an engineer to come on the 11th of February, I specifically said to Homeserve are you sure Rightgas will attend on a Saturday as Rightgas told me they do not work weekends, Homeserve told me they have reserved appointments and only Homeserve can book them. Homeserve said they would call me within four hours that was at 10 am on the 10th of February to confirm a rough ETA for Rightgas , I was never contacted by Homeserve however at 4:30 pm Rightgas call me to tell me the engineer would not be attending the appointment as he did not work on the weekend .

I contacted Homeserve and they said that they had arranged with Rightgas for the engineer to drop the parts for the engineer that was booked for today. I didn’t believe them so I phoned Rightgas and again they told me that they were not attending my property. I mean, it’s only been since the 16th of January they’ve had the parts to fit. But they have failed to attend appointment 5 occasion, they told me they would not be attending on the 11th of February.

My contract is with Homeserve, however, they contracts the work out to Rightgas and Rightgas just tell lies, they get paid by Homeserve and Homeserve should have some power over them if they are using them as a contractor, if they promised the customer that they will be a first visit, they should attend as a first visit and not let the engineer decide where to go first, and if an engineer has parts on his van that I have paid for through my contract with Homeserve, that engineer does not work on the weekends, Homeserve tell me they’ve told Rightgas , they have to arrange for somebody to collect the parts from the engineer said that they would attend my property.

But no Rightgas seem to totally ignore the request from Homeserve, and again, for the sixth time have failed to attend my property. I have had no heating since the 22nd of December, but Rightgas have the parts to fit since the 16th of January.

Would seem that both Homeserve and Rightgas can’t talk to each other and Homeserve have no control over Rightgas , even though they’re paying them. So both outfits are just Cowboys.

Do you not get a contract with Homeserve ? If you have boiler problems , they do not have their own engineers that work on boilers , even though they advertise that they do . They subcontract out to companies like Rightgas . But Rightgas can’t get it right, it’s irony in their name!

Both outfits and needs to be steered clear of that off. I’ll take your money and then just lie to you all the time.

They wouldn’t even get one star, but that’s the minimum you can give.

Dave from RightGas was a very dedicated engineer. After sometime and perseverance he manged to solve an explosive ignition problem on my promax boiler that nobody else could fix. the first enigineer botched it with some insulation tape that lasted 7 days. Dave set about sorting the igniters and connections to get it working normally only to finsd a failure weeks later. working with the manufactures he persisted in identifying the problem which was a hidden problem that the manufacturers never brought forward until his insistence and much head scratching. He eventually got somebody qualified at the manufactures to say that it was a known problem and certain parts not mentioned were required. He was not amused. that they never elicited to this information in the first place as it would have saved much time and a very cold weekend. Thanks Dave.

Richard came to the property to fix an issue with the boiler. He was professional, swift and efficient. Overall great experience

Richard quickly repaired my thermostat control once he had sourced the necessary parts. He was very polite, friendly and efficient. Many thanks

Richard from Right Gas came out as part of the cover we have on our Home insurance as all our downstairs radiators had stopped working. He was very efficient - came within the time he said he would and identified the problem immeditely. Our radiators are all workig again fine!

Great service. Boiler cut out on one of the coldest days of the year. Paul arrived next morning and fixed the problem. Need a new part to prevent same problem reoccurring. Will be fitted tomorrow. Very pleased.would recommend him

Had Salim back again to tend to my boiler as I have had no heating/hot water for the past couple of days! He is so efficient, helpful, and always gets to the root of the problem. A huge thanks from me and please ensure he gets the full credit due to him.

Great service, called up as we were experiencing an issue with our heating timer and an engineer came out the very next day. He was very friendly, helpful and fixed the issue.

Richard was very helpful. He arrived pretty soon and fixed the problem with a replacement valve with no fuss. He also fully explained what had caused the problem and kindly turned off the water supply for me and afterwards back on again, which I find a bit hard to do (I'm a bit clumsy)

Secured a position with this company in their office. Very strange to say the least. I only worked their for a total of 8.5 hours over 3 days, and then Lee told me he did not want me to return. His reason was that he did not think I was quick enough. Well Lee you have to learn the job first, before you pick up pace, and 8.5 hours does not give you enough time to make an informed decision. Lee also sits there at his desk with his trainers off (yuck). To any other applicants who get an interview, I would seriously think twice if Lee offers you the job. He is joke.

Richard is excellent!! Visited on New Years Day and has really started 2023 in the best way as I have heating again!
Explains what the issue and what he is doing to rectify matters, all round great service.

Richard was brilliant. sorted our boiler timer which wasn't working.
A very nice guy, thoroughly recommend.
A great all round service.

Great service. I’m with Scottish Power, informed them of my problem via Twitter, they made the appointment. The guy phoned 15 before arriving got here and did the job. Perfect.

Richard quickly and successfully diagnosed and fixed the problem with our radiators. He stayed long enough to make sure they were all heating up correctly, and was polite and professional throughout.

Mario arrived just within the time frame given - at the end of a long day fro him. He was still cheerful and incredibly helpful. He worked through all of the problems which took him nearly two hours, and left with the boiler working again to go to his next job. He deserves an Engineer of the month award. Tim W

Richard came out and fixed the issue straight away no problem at all ... Nice guy very helpful.

Excellent job by Richard! Took about 30 secs for him to diagnose the problem, (ie) faulty zone valve. Replaced motor in minutes. Arrival at house to job completion, 13 minutes. That's how it's done!

Have had Richard fix our boiler for a few years now never disappponts always visits until the problem is fixed. Thank you Richard. Well done

If you have a boiler problem, if no one else can help and when you find him, you should hire Ross from Rightguard!

Articulate, knowledgable and prompt to arrive first thing on a Saturday, he quickly fixed our boiler issue, while taking the time to give advice for future issues. We now have a warm and happy home in time for Christmas.

Many thanks to Ross - I’d heartily recommend you to others in the TW16 area!!

Mr Lyons was prompt, knowledgeable and fixed the boiler within minutes! Thank you so much! Great service.