Righttiles Opiniones 

156
TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I bought tiles from Right Tiles in the Hayes branch for my bathroom fitting and I have to really compliment Rana the manager of the Hayes branch for the exceptional service he offered to me to ensure... Ver más

Valorada con 5 estrellas sobre 5

I had a tricky DIY issue and wandered into Right Tiles Croydon, not knowing what to expect. Zubair Nihas Umar was an absolute star! With genuine kindness, he immediately offered his help, showcasing h... Ver más

Valorada con 5 estrellas sobre 5

Ali has been absolutely outstanding in assisting us with selecting the right tiles for our bathroom renovations. He has been extremely professional, very responsive and just brilliant at his role! Tha... Ver más

Valorada con 1 estrellas sobre 5

Avoid at All Costs – Dishonest and Aggressive "Utterly bottom-tier service. Umar is a con artist who tricks customers into buying the wrong products and then refuses to return their money. After six m... Ver más


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4,4

Excelente

TrustScore: 4.5 sobre 5

156 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,4

Todas las opiniones

(156)

81 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Superb customer service

I had a really great experience with RightTiles.
From selecting the tiles to what will look better in our garden, the advise given to us was very helpful. Parth and Najam both very very friendly and honest about different types available. the discount we got was really appreciated.

11 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

With our recent dealing with Right…

With our recent dealing with Right Tiles, Isleworth, we were impressed with the service we received. The team were very welcoming, polite and knowledgable
We were supported by Vimal, Saqib and Ash and were very pleased with their input
We were helped in making decisions when stuck and we are very impressed with the tiles we chose

19 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Umar and team have been fantastic

Umar and team have been fantastic. Helping us chose tiles for our bathroom to arranging delivery and then reordering tiles when we fell short. These guys are so kind, genuine and warm. They treat customers as family. Their prices are great too and they have a huge range to chose from. Highly recommend vising the croyden branch for great tiles, a good bargain and lovely staff!!

6 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Five Stars!

Great experience dealing with Right Tiles Isleworth and I was well looked after by Ash. I was specifically looking for 120 x 60 cm tiles and Right Tiles didn’t only have many options to choose from, they also had many available in stock. Prices were reasonable and the tiles were delivered a few days after I placed my order. Correspondence was simply and fast via WhatsApp. Two tiles arrived damaged but it didn’t matter, as we cut them to fit a smaller area.

21 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Ash was a great help at RightTiles

Ash was a great help at the RightTiles Isleworth store. Always had a positive experience with him. Always helpful and always offering refreshments while you walk around the shop picking out tiles. Helped me put in an order, helped load the tiles into the car and was always on hand to help with any questions. Thanks Ash!

8 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic service at Right Tiles

Fantastic service at Right Tiles, Umar went above and beyond from start to finish. He helped me choose the perfect tiles and even assisted me afterwards when I needed more. Truly outstanding customer service.

1 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

I purchased 75 sqm of tiles from Right…

I purchased 75 sqm of tiles from Right Tile Hanworth and I couldn’t be happier with the entire experience. From the very beginning, the guidance and support I received were excellent. The team and manager Najam handled everything professionally — from helping me choose the right tiles to preparing the order and arranging delivery with great care.

The tiles themselves are very high quality, exactly as described, and beautifully finished. A special thanks goes to the manager, Najam, whose professionalism, knowledge, and customer-focused approach made the whole process smooth and stress-free.

Highly recommended for anyone looking for quality tiles and outstanding service.

8 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

This company offers great service

This company offers great service, always willing to adjust and accommodate specific requirement. The range of tiles they offer are extensive and very high quality. The staff are extremely helpful, polite and respectful.
We have been liaising with Najam and Parth specifically who have both been brilliant and very knowledgable.
Thank you Right Tiles for all your support. We are truly grateful for your wonderful service.

18 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

I have been coming to the Hayes branch…

I have been coming to the Hayes branch for a few years now because of the great service and polite attitude of the staff. A BIG special thank you to Ali J, Waleed and Raghav for the extra mile they always go to help me. 5 star rating from me.

31 de enero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Avoid at All Costs

Avoid at All Costs – Dishonest and Aggressive "Utterly bottom-tier service. Umar is a con artist who tricks customers into buying the wrong products and then refuses to return their money. After six months of lies regarding a refund, he moved the goalposts to 'store credit' and stopped taking my calls. When confronted, his response was to become abusive and hostile. He has done this to multiple people I know. Completely untrustworthy and unprofessional."

29 de enero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

My experience with Right Tiles – Hayes Branch

My experience with Right Tiles (Hayes branch) has been extremely disappointing and stressful.

Before purchasing, I was clearly told that the tiles would take approximately three weeks to arrive, with reassurance that they could be sourced from other branches. Based on this information, I went ahead with the purchase.

Three weeks passed with no call, no message, and no update. When I eventually contacted them myself, I was then told that the tiles were actually coming from overseas, needed to clear customs, and that there was no confirmed delivery date. This was never mentioned at the time of sale. Had I been told this upfront, I would have chosen alternative tiles that were readily available.

Since then, communication has been extremely poor. Every call results in the same response:
“Someone will call you back,” or “Send a text and we’ll get back to you.”
No one ever does.

Responsibility is constantly passed from one staff member to another, with no accountability. I am now at the stage where calls go unanswered and messages are ignored entirely.

Delays can happen — I understand that. But lack of honesty, lack of updates, and complete absence of customer care after payment is unacceptable. A simple courtesy call or message would have made a huge difference.

15 de enero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

This company is completely dishonest. Do not use

This company is completely dishonest
They agreed I could return 2 boxes of tiles I bought as samples for a refund before I bought.
They demanded a 30 per cent handling fee
When I called to return they completely changed their mind and refused any return unless I bought other tiles.
Do not touch this company with a bathrobe
My assistant was a witness there and they said we were both wrong
Not trustworthy

29 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

At Right Tiles Isleworth

At Right Tiles, not only one finds a good selection of tiles but the staff are very polite, very helpful and they do all they can to meet your requirements. A big thank you Mr Vimal and Saqib at Isleworth branch for their help and support.

2 de noviembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Seriously avoid this company

Seriously avoid this company. I ordered tiles over a month before needed and was asked to call 3 days before needed. I called a week before and was assured they would be ready for collection at the store where I ordered them from. Builder went to collect and tiles not there. Advised we now have to drive over 3 hours to the exact opposite side of London and collect from their warehouse. They don’t care. I do not recommend this company.

15 de enero de 2026
Opinión espontánea

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