Righttiles Opiniones 

156
TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I bought tiles from Right Tiles in the Hayes branch for my bathroom fitting and I have to really compliment Rana the manager of the Hayes branch for the exceptional service he offered to me to ensure... Ver más

Valorada con 5 estrellas sobre 5

I had a tricky DIY issue and wandered into Right Tiles Croydon, not knowing what to expect. Zubair Nihas Umar was an absolute star! With genuine kindness, he immediately offered his help, showcasing h... Ver más

Valorada con 5 estrellas sobre 5

Ali has been absolutely outstanding in assisting us with selecting the right tiles for our bathroom renovations. He has been extremely professional, very responsive and just brilliant at his role! Tha... Ver más

Valorada con 1 estrellas sobre 5

Avoid at All Costs – Dishonest and Aggressive "Utterly bottom-tier service. Umar is a con artist who tricks customers into buying the wrong products and then refuses to return their money. After six m... Ver más


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4,4

Excelente

TrustScore: 4.5 sobre 5

156 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,4

Todas las opiniones

(156)

81 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent customer service

I’ve bought tiles from these guys twice now from crawley once for my restaurant and then for my home it was a smooth process from start to finish. Staff was very helpful and knowledgeable and kept us updated the whole time from the day we ordered till we got the delivery. Will definitely recommend them.

29 de noviembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Got my living room and 3 bathroom tiles…

Got my living room and 3 bathroom tiles from them. Staff was very professional and helpfull. Received delivery on time. Huge collection which you can’t find anywhere with very competitive price. Very satisfied overall and will definitely recommend.

3 de enero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Purchased from them thrice for…

Purchased from them thrice for refurbishment of my house and office. They have a array of designs and colours. The staff was well behaved and cooperative. Will definitely be purchasing again.

9 de enero de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Be extra careful with them

I purchased some tiles(Bounds Green store) for the bathroom which did not come on time due to some issue with the tiles being broken on delivery, this then had a knock of effect with the tiler as I was paying by the day and for this delay means that I still had to pay for the tiler. Once the tiles were in store, they then could not deliver until the Thursday, but I had already been delayed as I should have had them the previous Saturday. So I went to the store on Tuesday to be told that they would be in later today after midday and that they would call me to inform me.. I called back at 1pm as I had not heard from them, they then said, yes that had arrived but forgot to call me. In that conversation, I explained the delays and would want some compensation. They offered me the trims for free, which I said was not enough as I am out of pocket due to the delay being their fault and none of my own doing. I also reminded them that this is the 3rd time I had purchased items from them and had recommended 2 people to them as well. When I went to the store to purchase 1 extra trim. I was informed that it was company policy to only offer trims and anything further would have to be "approved" by head office. (Note that this was not mentioned in the phone conversation that I had with them) it was communicated to me once I had gone back to the store for the extra trim...for me this is bad customer service as they should have said this from the beginning and at least attempted to meet me half way. They just wanted to get rid of me by saying the same thing over and over again and not listening to my side. Be very careful with them please.

19 de enero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Definitely recommend

Love this place! Have purchased from them a couple of times and the staff are so friendly.They are really helpful and gave lots of good advice. Would definitely recommend going there if you are looking for tiles, grout, adhesive etc.

16 de enero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great showroom

Great showroom. A lot of variety and the staff were helpful. They guided me really well.

24 de enero de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Avoid Right Tiles at all costs

AVOID AT ALL COSTS
I ordered tiles for my bathroom from Right Tiles in Hanworth last week. The model was Nexus Blue. The tiles I received yesterday are model G. Crash Blue. They are similar to the ones I ordered but not the same. The tile guys insist they are the same and that in the showroom tiles are given a different name to the manufacturer's to avoid customers getting the name and going to a different shop.
They will not listen and they will try to convince you that you are in the wrong. They will patronise you and laugh at you. They will give you no option but keep tiles you did not order.
I have asked for a refund but they want to charge me 35% claiming it's company policy.
When I have mentioned my legal rights under the Consumer Act 2015, I have been mocked, twice.
I cannot afford to pay the restocking charge, so I have been forced to keep tiles I don't want.

10 de enero de 2024
Opinión espontánea

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