Rimmers Music Opiniones 

633
•
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Great product and superb service from Rimmers. My piano was delivered on time, taken to my room of choice and assembled by experts (at an extra cost but worth every penny). Rimmers provided excellent... Ver más

Valorada con 5 estrellas sobre 5

Gareth has been tuning my piano since I bought it from Rimmers several years ago! Always polite professional and knows us so well now. Highly recommend him!

Valorada con 5 estrellas sobre 5

I ordered a DGX670 from Rimmers after watching how they presented and demonstrated keyboards and acoustic pianos on YouTube and this helped me make up my mind on what purchase I'd finally make, I or... Ver más

Valorada con 5 estrellas sobre 5

Product arrived promptly and in perfect condition. They replied swiftly to an email sent them regarding ETA. Thank you, Pete, and the Rimmers Music team - much appreciated!

Información sobre la empresa

  1. Tienda de pianos
  2. Escuela de música
  3. Servicio de afinación de pianos
  4. Servicio de reparación de pianos
  5. Servicio de traslado de pianos

Escrito por la empresa

Rimmers Music, established in 1978, is one of the UK’s most experienced and trusted piano specialists. Over the years, we have built our reputation on expert advice, careful preparation, and a genuine understanding of the instruments we sell. Today, our focus is entirely on pianos, allowing us to offer a level of knowledge, service and reassurance that only a true specialist can provide. We work with customers across the UK through our piano showrooms, our established website at: www.rimmersmusic.co.uk and our dedicated education sales division, which supports schools, colleges and music services nationwide. We also serve customers through selected online marketplaces where appropriate. We specialise in both new and pre-owned pianos, offering a carefully chosen range of acoustic uprights, grand pianos, digital pianos and portable digital pianos. Every instrument we sell is selected with quality, musical value and long-term satisfaction in mind. Our aim is not simply to sell a piano, but to help each customer choose the right instrument with confidence. Our pre-owned pianos are an especially important part of what we do. We regularly acquire older instruments for restoration and resale, giving well-made pianos a new life and offering customers access to beautifully prepared instruments with character and value. This careful approach also reflects our belief in sustainability and in the lasting worth of a good piano. At Rimmers Music, service is just as important as the instrument itself. Our team is trained regularly and has extensive product knowledge, enabling us to guide customers with clear, honest and practical advice. Whether you are a beginner, an advancing pianist, a teacher, a parent, or a professional musician, we take the time to understand your needs and recommend the most suitable piano for your home, school or performance setting. We also understand that buying a piano often requires a delivery service that is every bit as professional as the sales process. For smaller items, we use trusted delivery partners, and for acoustic upright and grand pianos we provide a specialist delivery and installation service handled by experienced professionals. These instruments are moved, delivered and positioned with the care, attention and expertise they deserve. Alongside piano sales, we have also established Rimmers Music Schools across the UK, where students of all ages receive one-to-one tuition in purpose-built teaching spaces. We offer piano, keyboard and music theory lessons, and we are proud to support students whether they wish to learn for enjoyment or work towards examinations. For added flexibility, we also provide access to our exclusive online lessons. We also offer finance options on qualifying orders, helping customers invest in the right instrument in a way that is manageable and convenient. Above all, Rimmers Music is a piano specialist. We are here to offer knowledgeable guidance, carefully prepared instruments, dependable service and the reassurance that comes from dealing with an established family business with decades of experience.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

633 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(633)

153 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Fantastic customer and after sales…

Fantastic customer and after sales service from Pete at the Edinburgh store and I absolutely love my new Yamaha Digital Piano.
A very positive experience.
If your looking for a new piano.
Rimmers Music is the place to go.

18 de septiembre de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great product and superb service.

Great product and superb service from Rimmers. My piano was delivered on time, taken to my room of choice and assembled by experts (at an extra cost but worth every penny).
Rimmers provided excellent pre purchase advice and I was never put under pressure to buy. Thank you very much.

17 de septiembre de 2026
Opinión espontánea
Valorada con 3 estrellas sobre 5

I'm not short of money, BUT...

I'm not short of money and just wanted an easy exchange so I swapped my Roland lx708 for a Yamaha p525 with pedals and stand. They organised the removal and delivery from a 1st floor, but charged me £900 and sold the Roland for £1800. I think they are a very mean company.

1 de junio de 2026
Opinión espontánea
Logotipo de Rimmers Music

Respuesta de Rimmers Music

We're sorry to hear that you were disappointed with your experience.

As this was a part-exchange rather than a standard sale, the £900 charge reflected the difference in value between your Roland LX708 and the new Yamaha P-525 package, together with the costs involved in arranging the collection and delivery. We also organised the removal of the LX708 from a first-floor location and delivered the replacement instrument for you via our specialist 2 man team.

When assessing part-exchanges, we must take into account the costs of collection, transportation, preparation, warranty obligations and the risk involved in reselling pre-owned instruments. The eventual retail selling price of a used instrument does not represent the amount retained by the business after these costs have been incurred.

We appreciate your comments and are sorry that the transaction did not meet your expectations.

Kind regards
Cathy

Valorada con 5 estrellas sobre 5

Graham Was Right (Annoyingly)

I visited Rimmers Music in Preston to collect a piano I'd already ordered online, but after spending some time with Graham, I ended up upgrading to a better model.

As a complete novice, I really appreciated the time he took to explain the differences in piano actions, features and specifications. He wasn't pushy at all. He just helped me understand what I was buying and why the upgraded piano would suit me better in the long run.

To be honest, I got upsold. The annoying thing is that Graham was absolutely right. Having lived with it for a while now, I can say it was 100% the right decision and I'm delighted with the piano.

I remember telling Graham that we were moving house and I probably shouldn't be spending the extra money. Fast forward to today, the house move never happened, I'm skint, divorced and still in the same house, but at least it's filled with the sound of this beautiful piano being played very badly.

I'm kidding, of course. That's a joke. I'm still happily married, but I do play the piano badly!

Fantastic showroom, a great selection of pianos, and genuinely knowledgeable, honest advice. Highly recommended!

1 de septiembre de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I ordered a DGX670 from Rimmers after…

I ordered a DGX670 from Rimmers after watching how they presented and demonstrated keyboards and acoustic pianos on YouTube and this helped me make up my mind on what purchase I'd finally make, I ordered the Yamaha DGX670 and it arrived on time, well packaged,I was so impressed with it I ordered the purpose made stand and triple pedal unit.
I am very pleased with My purchase and with Rimmers Music

11 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service

Gareth has been tuning my piano since I bought it from Rimmers several years ago! Always polite professional and knows us so well now. Highly recommend him!

17 de septiembre de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Outstanding Service.

A really positive experience and no pressure to buy anything. I knew what I wanted to buy and they were very accommodating. Because I wanted a digital piano that had to be shipped to the UK, I had to wait for the delivery. I was offered a similar Clavinova until the new one arrived but I declined. Waiting was a pain but had nothing to do with Rimmers, because it wasn't a Clavinova that is kept in stock. It arrived a few days ago and along with the piano, I got free headphones and a free double piano stool that match perfectly with the Clavinova.
I would highly recommend Rimmers for their help and their professionalism and I will probably use them again in the future. I bought it on their website and had great, funny and silly banter with them... I was almost sad when it arrived (!).

3 de septiembre de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very competitive prices

Very competitive prices, great communication, excellent delivery process (they use FedEx!). Can't say a bad word about them.

1 de septiembre de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

The service from Rimmers Music was…

The service from Rimmers Music was excellent throughout the entire process—ordering was straightforward, communication was clear, and delivery was prompt.As for the DGX-670 itself, it’s an incredible digital piano. The 88-key weighted GHS action feels very realistic to play, and the CFX concert grand sound is dynamic and full. The added styles, voices, and clear display screen make it an absolute joy to use.Highly recommend both the Yamaha DGX-670 and buying through Rimmers Music!

28 de agosto de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I can definitely recommend Rimmers.

I bought a high end Roland keyboard in a part exchange, and the process was flawless. The price was right, and there was great customer support throughout. Delivery was on time, there were no problems with the part exchange, I can definitely recommend Rimmers.

20 de agosto de 2026
Opinión espontánea

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