Roadrunner Financial Opiniones 

Respuesta de Roadrunner Financial

17 ago 2026

Hello Greg,
We appreciate you taking the time to leave a review. As we strive for full transparency with our customers, all financing terms and fees are clearly disclosed on the contract before signing at the dealership. These terms are fully compliant with applicable laws and regulations, and we consistently adhere to the original agreement.
We value your feedback and would appreciate the opportunity to discuss this matter further so we can review your specific account. Please feel free to reach out via website chat, email at customerservice@roadrunnerfinancial.com, or phone at 833-288-1367 (Monday through Friday, 8:00 AM to 9:00 PM CST). Thank you, Roadrunner Financial, Consumer Advocacy Department

Respuesta de Roadrunner Financial

10 ago 2026

Hi Taylor,
Thank you for taking the time to share your feedback. We strive for full transparency, which is why the total of payments and all financing terms are clearly disclosed on the contract before it is signed at the dealership.
It may be helpful to note that all contracts originated through Roadrunner Financial use a simple interest calculation, meaning interest accrues daily on the remaining balance. When a consumer makes a payment, it first covers the interest that has accrued since the last payment, and the remainder goes directly toward reducing the principal balance.
We want to ensure you have a complete understanding of your account. If you would like to review your specific payment history and loan terms in more detail, we would encourage you to reach out to us at customerservice@roadrunnerfinancial.com or call us at 833-288-1367. Thank you, Roadrunner Financial, Consumer Advocacy Department

Respuesta de Roadrunner Financial

23 jul 2026

Hello, John. Thank you for sharing your feedback. We recognize how disappointing an unexpected credit decision can be, particularly since you are working so diligently to manage your finances.
Regarding the letter you received, different lenders often use specialized credit scoring models that are tailored to specific types of loans.
While we do strive to approve as many riders as possible, we have specific guidelines to ensure compliance with all applicable laws and to protect borrowers from potential financial harm.
Should you have any further questions, we would encourage you to reach out to us at 646-370-5471. Thank you, Roadrunner Financial, Consumer Advocacy Department

Respuesta de Roadrunner Financial

2 jul 2026

Hello, Dylan.
Thank you for sharing your feedback. We sincerely apologize for the frustration you experienced with our phone system and the wait times to reach a supervisor.
After carefully reviewing your account, we can confirm that your recent request was successfully processed on June 22, 2026. We attempted to reach you by phone to follow up, but were unable to connect. If you still have any questions or need further assistance with your account, we would encourage you to reach out to us at customerservice@roadrunnerfinancial.com or call us at 646-370-5471. Thank you, Roadrunner Financial, Consumer Advocacy Department

Respuesta de Roadrunner Financial

21 may 2026

Hello, Drew.
We are sorry to hear about your experience with our company. We understand how frustrating an unexpected repossession can be, especially when you are traveling.
After carefully reviewing your account, our records indicate that an autopay arrangement was not activated or authorized for this loan. While we understand you had a payment card on file, for your security and compliance, we cannot process automatic payments without your explicit prior authorization to set up that schedule.
Our team made several attempts to reach out to you recently regarding your account status and reinstatement options, but unfortunately, we were unable to connect. We would very much like to discuss this matter with you directly to help resolve any outstanding issues.
We encourage you to call us at 833-288-1367 or email us at customerservice@roadrunnerfinancial.com so our Consumer Advocacy team can assist you further.
Thank you, Roadrunner Account Services, Consumer Advocacy Department

Respuesta de Roadrunner Financial

8 may 2026

Hello, Whitney Copeland. We are sorry to hear that you were dissatisfied with our company. However, upon reviewing our records, we are unable to identify an account associated with the name provided in your review. We would very much like to discuss this matter to ensure any errors are corrected. Kindly have the authorized account holder reach out to us at 833-288-1367 so that we can try to resolve the issue. Thank you, Roadrunner Financial, Consumer Advocacy Department

Respuesta de Roadrunner Financial

15 may 2026

Hello, Edward Perez. We are sorry to hear that you were dissatisfied with our company. We appreciate your feedback and wish to clarify that all of our lending practices are conducted in accordance with all applicable laws, rules, and regulations. We appreciated the opportunity to talk with you directly to address your questions about the account. Kindly reach out to us at 833-288-1367 if you have any further concerns. Thank you, Roadrunner Account Services, Consumer Advocacy Department

Respuesta de Roadrunner Financial

27 abr 2026

Hello PM,
We are sorry to hear that you were dissatisfied with our online portal. Your feedback matters to us. We'd like to speak with you directly to address any issues or concerns you are encountering.
Kindly reach out to us at 833-288-1367 so that we can try to resolve your issue.
Thank you,
Roadrunner Financial
Consumer Advocacy Department

Respuesta de Roadrunner Financial

13 abr 2026

Hello Shelly,
We regret to hear that your experience with our company did not meet your expectations.
At Roadrunner Financial, we prioritize transparency. Our interest rates are determined by various factors, including credit history and the specific risk profile of the application, to ensure we are offering competitive terms for each individual. We ensure that the APR and all loan terms are clearly disclosed in the contract for review before any documents are signed or finalized.
While we do not offer internal refinancing, you are welcome to explore refinancing options through a third-party bank or credit union that may better suit your current financial goals.
Should you have any further questions, we would encourage you to reach out to us at customerservice@roadrunnerfinancial.com or call us at 833-288-1367. Thank you, Roadrunner Financial, Consumer Advocacy Department

Respuesta de Roadrunner Financial

6 abr 2026

Hello, MegaCkie Jessen.                                            
We are sorry to hear about the frustration regarding your fiancé's side-by-side purchase. Transparency is very important to us, and we want to ensure everything regarding the contract terms is correct and clearly understood.
Because the application is likely under your fiancé's name, we are unable to locate the account in our system from this review. We would greatly appreciate the opportunity to review the details of this contract and help resolve the situation.
Kindly reach out to us at (833) 288-1367 (Monday through Friday, 8:00 AM to 5:00 PM CST) so that we can try to resolve your issue.
Thank you, Roadrunner Financial, Consumer Advocacy Department

Respuesta de Roadrunner Financial

30 mar 2026

Dear Christian,
We regret to hear that your experience with our company did not meet your expectations. Please accept our deepest condolences for your loss. We understand how incredibly difficult it is to navigate the process of managing an estate, and we are truly sorry for the added frustration you have experienced while trying to handle your father's camper account.
Because protecting our customers' privacy and security is a top priority, our policies strictly require us to receive and verify specific legal estate documentation, beyond a death certificate, before we can release account balances, due dates, or payment details to anyone not originally listed on the loan. We know this process can feel restrictive and discouraging, especially when your goal is simply to keep the account current.
We have reviewed the account and are dedicated to helping you navigate the next steps. Please understand that we need certain estate documentation to be able to discuss the account details with you. Please feel free to reach out to us using one of the following methods: chat with us on our website, email us at customerservice@roadrunnerfinancial.com, or call us at 646-370-5471. Thank you, Roadrunner Financial, Consumer Advocacy Department

Respuesta de Roadrunner Financial

20 mar 2026

Hello Wayne,
We are sorry to hear that you were dissatisfied with our company. Following a thorough investigation into the matter, we confirmed your account has been paid off as of 02/26/2026. Following your payoff, there is a standard 10-day processing hold before a lien can be released. Our release request was submitted to the state of Florida on 03/07/2026. While we submit these requests promptly, the update to the state’s database is subject to their specific processing hours and timelines.
Regarding the April date mentioned, the 4-week window provided by a previous agent is a broad estimate to account for standard mail transit. It is not a reflection of when the lien itself is released. We sincerely apologize for any frustration caused by this situation. We are pleased to inform you that as of today, 03/11/2026, your lien has been released, and a copy of the release was emailed to you. Please allow up to 2 to 4 weeks to receive your lien release letter through standard mail to obtain your title.
Should you have any further questions, we would encourage you to reach out to us at customerservice@roadrunnerfinancial.com or call us at 833-288-1367. Thank you, Roadrunner Financial, Consumer Advocacy Department

Respuesta de Roadrunner Financial

20 mar 2026

Dear Steve Townley,
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration you experienced while trying to set up your automatic payments and adjust your due date.
We understand that you went to great lengths to complete this process, and we regret that our initial steps were not as straightforward as they should have been.
We are pleased to hear that our representative was able to assist you in successfully enrolling in autopay through our online portal and in your request for a due date change.
We truly appreciate your patience throughout this process, and we are committed to ensuring your future experiences with us exceed your expectations!
If you have any further questions, please feel free to reach out to us at customerservice@roadrunnerfinancial.com or call us at 833-288-1367. Thank you, Roadrunner Financial, Consumer Advocacy Department

Respuesta de Roadrunner Financial

6 feb 2026

Dear Mr. Gonzalez,
Thank you for sharing your feedback and giving us the opportunity to address your concerns directly. We are sorry to hear about your work injury. We understand how a delay in your workers' compensation claim can cause financial stress, and we understand your concerns regarding late fees.
Please note that all fees are clearly disclosed before a customer enters into the contract and are fully compliant with relevant laws, rules, and regulations. We strive to be consistent with all our customers by adhering to the terms outlined in the original financing agreement. During our conversations in December, we explained that those fees did not need to be paid immediately to bring the account current, though they would still be part of the final payoff balance.
We are glad, however, that you were able to reach back out once you returned to work to settle the remaining balance in full, and we have initiated the process to release the lien on your financed unit.
Should you have any further questions, we would encourage you to reach out to us at customerservice@roadrunnerfinancial.com or call us at 646-370-5471.
Thank you, Roadrunner Financial, Consumer Advocacy Department

Respuesta de Roadrunner Financial

28 ene 2026

Hello J Desmarais.
We are sorry to hear that you were dissatisfied with our company.  Following a thorough investigation into the matter, we identified that your account was affected by a system error that incorrectly locked your online account. We want to emphasize that this glitch was entirely internal and was not a reflection of your payment history or actual account status. We have since corrected the error, and you should now have full access to your account through our online portal.  During our conversation on January 22, we discussed these investigation results and confirmed that your account remains in good standing.
We appreciate your patience while we worked to resolve this technical issue, and thank you for giving us the opportunity to clarify your account standing.  Furthermore, we sincerely apologize for the lapse in communication that was promised during one of your previous calls. We regret any frustration this caused, as prompt service is a core priority for our team.
Should you have any further questions, we would encourage you to reach out to us at customerservice@roadrunnerfinancial.com or call us at 833-288-1367.
Thank you, Roadrunner Financial, Consumer Advocacy Department

Respuesta de Roadrunner Financial

28 ene 2026

Hello, Shaina.
Thank you for bringing your concerns to our attention. However, upon reviewing our records, we are unable to identify the account associated with your review.
Regarding your concerns about interest rates, all of our accounts are calculated on a simple interest basis, and all APRs are fully disclosed to individuals before they choose to sign a contract. We ensure our processes meet all applicable legal standards to protect our borrowers.
We would like to learn more about your mother's experience and would appreciate the opportunity to look into this further. Kindly reach out to us at (833) 288-1367 (Monday through Friday, 8:00 AM to 5:00 PM CST).
Thank you, Roadrunner Financial, Consumer Advocacy Department