I applied with Roadrunner Financial for a motorcycle loan received a letter that stated my app being denied. I read the letter stating my fico score which was completely wrong. Contacted Roadrunner t... Ver más
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Bought a bike from a Facebook marketplace seller, showed me he payed off the entire loan on August 2nd, it is now August 30th and there is no sign of a title anywhere, between me and the seller he had... Ver más
I sent in an application for a new motorcycle. I get a letter from Roadrunner Financial stating that my credit score was very low because they run a different module of scoring than anyone else. I’m b... Ver más
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Horrible lian sharks is what roadrunner financial is. High interest rates and late fees that they say ( we never remove and late fees ) . This company preys on people like las Vegas mobsters... DO NOT... Ver más
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Información sobre la empresa
Información de contacto
116 West 32nd St, 9th Floor , 10001, New York, Estados Unidos
- 9086423143
- casey@roadrunnerfinancial.com
- roadrunnerfinancial.com
1,5
Muy malo
198 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 87% de las opiniones negativas
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I purchased a RV from Sava Rv.They told me I was approved through Road Runner Financial. I originally was going to live in the Rv but that did not work out.The interest rate is incredibly high they even said It would take 13 years to pay off. I AM VERY UNHAPPY DO NOT DO BUSINESS WITH THEM.
15 de julio de 2025
Opinión espontánea
Respuesta de Roadrunner Financial
Hello Marie Chaires,
We are sorry to hear that you were dissatisfied with our company. While privacy regulations prevent us from discussing the specific details of your application, we can provide some general information about our process.
Our company follows strict guidelines to ensure all accounts comply with applicable laws and promote responsible lending. We use a simple interest calculation for our financing, and the APR is always clearly disclosed before a customer signs a contract. We believe in full transparency, which is why applicants are under no obligation to move forward if the terms or rates do not meet their needs.
Should you have any further questions, we would encourage you to reach out to us at customerservice@roadrunnerfinancial.com or call us at 646-370-5471.
Thank you, Roadrunner Financial, Consumer Advocacy Department
Late fee might be more than payment.
I have been billed a $30. Late fee on a $42 dollar payment that I thought was made 18 days earlier over the internet but evidently didn’t go through because of something on their end. Tried again today over the internet and then called asking if it went through. Was told i would have received a confirmation # if it had. Made the payment again over the phone while I was on it with the women. I was charged the $30 late fee even after emailing saved photos of my online payments. The interest and fees they charge isn’t worth it. Will not recommend or use them again.
8 de enero de 2026
Opinión espontánea
Respuesta de Roadrunner Financial
Hello, Wally H.
We are sorry to hear that you were dissatisfied with our company. However, upon reviewing our records, we are unable to identify the account associated with your review. We would very much like to discuss this matter with you to ensure any errors are corrected. Please feel free to reach out to us using one of the following methods: chat with us on our website, email us at customerservice@roadrunnerfinancial.com, or call us at (833) 288-1367 (Mon.-Fri. 8:00 am-5:00 pm CST). Thank you, Roadrunner Financial, Consumer Advocacy Department
Under no circumstances should you…
Under no circumstances should you finance with Roadrunner/Octane. I have owned my UTV for almost a year and have made every payment on time until this last one. I proactively contacted them before I was late to explain that I was facing a serious medical concern in my family that would impact my ability to make the payment on time. Despite this, they repossessed my UTV over one missed payment and refused to reinstate it. They expect me to pay an amount that exceeds what I originally paid for the machine. Their lack of communication has been appalling—no letters, no warnings, just immediate repossession. I am committed to informing everyone about my experience to ensure that no one else is taken advantage of by this company.............. To their reply, yes, you may have called several times and it looks like all the calls went to spam caller.... There are multiple ways to get in touch with a customer; you have my email and mailing address, you as a company, chose to do business this way to take advantage of customers. Just as the person the person with the company that picked it up stated. "this company is known for this because it close to taxe time and they know it will get more for it" after thinking about it that makes perfect sence because of what ive already paid into the machine plus what it will auction for will be more then what the loan is for but then also you will try to get a judgment for the diffence so you will come way ahead. The shadiest stuff I've ever seen.
5 de enero de 2026
Opinión espontánea
Respuesta de Roadrunner Financial
Hello, Allen.
Thank you for sharing your feedback. We are truly sorry to learn about the challenging family medical situation you faced, and we thank you for contacting us.
While we strive to assist our customers during tough financial times, we were unable to approve your request for an extension on December 1, 2025, as your account did not meet the necessary payment criteria, which we discussed in our previous chat conversation.
Our records show that your account was 49 days past due at the time of repossession. During this period, we made multiple attempts to contact you, but we were only able to leave voicemails as direct contact was not successful.
As the account has moved into Charge Off status, we are unable to offer reinstatement at this time. To reclaim the vehicle, the full balance will be required.
As per your request, we have sent you a copy of your original contract to ensure that you possess all the necessary documentation for your records. Should you have any further questions, we would encourage you to reach out to us at customerservice@roadrunnerfinancial.com or call us at 646-370-5471. Thank you, Roadrunner Financial, Consumer Advocacy Department
I bought a motorcycle from full…
I bought a motorcycle from full throttle. I financed through roadrunner. I had lost my job tried to work out payments for the motorcycle. The motorcycle itself isn't the model they have on file. Its wasn't ever registered in my name. I regret my decision to use them to finance the motorcycle with them. On top of that I had a high credit score and they still hit me with 16% interest rate. Advise to the wise do not do business with this company.
16 de enero de 2025
Opinión espontánea
Respuesta de Roadrunner Financial
Hello, El Paso.
We are sorry to hear that you were dissatisfied with our company. However, upon reviewing our records, we are unable to identify the account associated with your review. We would very much like to discuss this matter with you to ensure any errors are corrected. We can, however, shed some light on something you mentioned that is universal to all of our accounts. We finance consumer credit sales, and all of our accounts are calculated on a simple interest basis. APRs are disclosed before a customer enters into the contract and are completed in accordance with all applicable laws, rules, and regulations. We do not require applicants to enter into a contract with our company; applicants may choose not to accept a contract with an APR higher than they prefer.
Kindly reach out to us at (833) 288-1367 (Monday through Friday, 8:00 AM to 5:00 PM CST) so that we can try to resolve your issue. Thank you, Roadrunner Financial, Consumer Advocacy Department
Awful rates,worst Custer service
Awful rates,worst Custer service, as in its non existent!!! They currently tried stealing 1004.25 dollars, claiming that wasn't received! Chase confirmed they received the funds.I opened a dispute claim with chase.Stay away from this awful, fraudulent company. Thank-you for reading, best of luck
16 de octubre de 2025
Opinión espontánea
Respuesta de Roadrunner Financial
We sincerely apologize for the frustration you have experienced, particularly regarding our rates, customer service, and the confusion surrounding your payment. We take your concerns seriously and would like to clarify what happened with your account and the $1,004.25 payment you mentioned.
We understand that you attempted to make a payment of $1,004.25 by phone. Our investigation found that while this payment was initially submitted for processing, we received a notification from our third-party payment vendor on October 20th stating that the transaction was reversed because the payment was stopped by the originator. This means that, although your bank, Chase, may have initially shown the funds leaving your account, the payment did not successfully clear on our end because it was stopped before reaching us. This explains why our team initially informed you that the payment was not received.
We also apologize for the difficulties you faced when trying to reach us. We understand that your experience with our automated system and the lack of returned calls was unacceptable. We tried to contact you on October 16th, 21st, and 22nd to discuss your concerns and the payment issue, but unfortunately, we were unable to connect with you.
We value your business and would appreciate the opportunity to speak with you directly to resolve this matter. Please call us at (833) 288-1367 (Mon.-Fri. 8:00 am-5:00 pm CST). Thank you, Roadrunner Financial, Consumer Advocacy Department
SFC, S6 NCOIC
If you are a service member, never use this financial company. They refused to give my the SCRA benefits while being on orders. They refused to honor my active duty start date and is out to get every dollar they can on you!! Their service is garbage and they do not train their team. Also, you can’t even talk to SCRA team because they don’t have phones… who doesn’t have a phone number… horrible and I will go out of my way to ensure all friends and family never have use this company. This company is scammy. This company can’t read… my orders said start date of orders, August 1st, service members, they go of when the orders were created!!! If your orders were created months before you actually go on active duty, do not use this financial institution!!! The go off the date on top left hand corner of your orders!!! This is their way / grey area to get out of getting the benefits you deserve! So if you received your orders… even if your start date isn’t for months, do not use this this company for financing, they don’t want to provide you with SCRA!
13 de agosto de 2025
Opinión espontánea
Respuesta de Roadrunner Financial
Dear Tim Gordon,
We sincerely apologize for the frustration you experienced with our team and for any miscommunication regarding your SCRA request. We take your concerns seriously and have thoroughly reviewed your account and the circumstances surrounding your loan.
We appreciate your service to our country and want to assure you that we are committed to supporting our service members.
Our review showed that your loan started on June 25, after you received your military orders for active duty starting on August 1. The Servicemembers Civil Relief Act protects financial obligations incurred prior to when a servicemember receives orders. Since your loan was taken out while you were already on orders, it does not qualify for SCRA benefits.
We wish you all the best in your service, and should you have any further questions, we would encourage you to reach out to us at customerservice@roadrunnerfinancial.com or call us at 646-370-5471. Thank you, Roadrunner Financial, Consumer Advocacy Department
Absolutely terrible loan servicing
Absolutely terrible loan servicing. Gave an interest rate that’s higher than the national average to start , nearly 18%! My score is mid level but not low tier or worthy of such an insane rate. The most irritating and off putting issue though is the harassment for being just 2 days late on a payment. Even after explaining what happened , I got 3-4 calls A DAY for being late just 48 hours late. That’s absolutely abhorrent let alone sharky as heck. Also love that they asked for my banks address information when adding a new payment account , haven’t experienced that with any loan servicing provider period(also the reason the payment went late). Over all would never reinstate or use as a lender again.
24 de enero de 2025
Opinión espontánea
Respuesta de Roadrunner Financial
Dear Nick, We are sorry to hear that you were dissatisfied with our company. We offer financing for consumer credit sales, with all accounts being calculated based on a simple interest method. We ensure that APRs are clearly disclosed to customers prior to entering into any contract, adhering to all applicable laws, rules, and regulations. We do not require that an applicant enter into a contract with our company; an applicant can choose not to accept a contract with an APR that is higher than what they would want. We do call customers once the payment is late, as is our right. We do not harass our customers, and all of our calls are made in compliance with applicable law. Regarding the information needed to create a new payment profile, we apologize for any confusion, but when the system requests an address, it refers to the customer's address associated with their bank account. We hope this helps to clear things up. Should you have any further questions, we would encourage you to reach out to us at customerservice@roadrunnerfinancial.com or call us at 833-288-1367. Thank you, Roadrunner Financial, Consumer Advocacy Dept.
Dawnisha is amazing we appreciate you…
Dawnisha is amazing we appreciate you here at Elk Grove Power Sports.
18 de enero de 2025
Opinión espontánea
!!!!!!!!!!!!UTV/PWC/BOAT ETC BEWARE!!
!!!!!!!!!!!!UTV/PWC/BOAT ETC BEWARE!!! USE A DIFFERENT BANK!!!!!!!!!
TERRIBLE company for any POWER-SPORTS purchases…. I own a UTV rental COMPANY in SoCal and we’ve purchased SEVERAL of our fleet Canams through road runner and up until about a week ago (after about4 years of being a customer) had a pleasant experience but now, I WILL NEVER use this company to purchase another UTV/jetski/boat and I URGE others to heed my warning. They do NOT return cusromer phone calls, they refuse to even do a ONE TIME FEE REVERSAL!!! Like all other banks… which I do understand, but when your “employees” are useless know-nothing sacks of air, when I am paying you money I expect ALOT more from what I’m giving them in interest!!! Anyway, I called because a payment kicked back from them, a payment I make EVERY month with the same account the SAME way and they had ZERO information for me as to why it was returned.. literally no explanation and told me to call my bank… as I knew there was no problem with the account or funds I called just to be sure and they had no record of the transaction at all… but then HOW DOES THE COMPANY NOT HAVE ANY INFO???? Well, they don’t use their own portal for payments they use a 3rd party… after a THIRD CALL to road runner I finally found a COMPETENT employee who gave me a phone number to call and actually get some answers but PRIOR TO THAT, I had a request into a supervisor for the day prior and I NEVER GOT A PHONE CALL BACK… nothing, I got told sorry lady ur stuck with the fees that it seems our system failed and charged you because of…. Well… I guess they don’t need mine or ANYONE else I knows business and BOY OH BOY do we deal with LOTS and LOTS of people looking to buy toys, can’t wait to make it hurt for them over the next couple years because I have a loud mouth and hold grudges for a LOOOOOONG time!! ANYWHO, OCTANE FINANCIAL, ROAD RUNNER…. WHO/WHATEVER ur company hides under, I will be damn sure to spread the praises of SYNCHRONY or SHEFFIELD now!!!
29 de julio de 2024
Opinión espontánea
Respuesta de Roadrunner Financial
Ms. Starnes, We are in receipt of your review, and we are sorry about the experience that you had with our company. We researched your account, and it appears as though when you entered your banking details, you missed one number, which caused the payment to return. You were sent a notification the same day that the payment returned. We are sorry to hear that our customer service team was not able to resolve your issue quickly. As a courtesy for the inconvenience, we processed a one-time waiver of the late fees incurred on your account for May and July. Should you have any further questions, please reach out to us at customerservice@roadrunnerfinancial.com or call us at 833-288-1367 and ask for the Operations Servicing Manager - Customer Engagement, so that we can try to resolve your issue. Thank you, the Roadrunner Financial Customer Service Team
I am new to his company
I am new to his company. Just made a large payment on my loan and asked that it be applied to future payments. Was told that they will only apply it to two months of payments which is fine. But then asked about financing down to a lower payment and was told they do not do this. Every bank I know does this. I’m already looking at ways to pay this off and get away from this horrendous customer service.
12 de julio de 2024
Opinión espontánea
Respuesta de Roadrunner Financial
Hi, We are sorry to hear that you were dissatisfied with our services. However, upon reviewing our records we are unable to locate an account associated with your name. Kindy reach out to us at customerservice@roadrunnerfinancial.com using the email associated with your account and ask for the Customer Engagement Operations Manager, so that we can try to resolve your issue. Please reference your google review. Thank you, the Roadrunner Financial Customer Service Team
Quick and easy process!
19 de junio de 2024
Opinión espontánea
GREAT RESULTS FOR AN APPROVAL ON A USED…
GREAT RESULTS FOR AN APPROVAL ON A USED BIKE.
19 de junio de 2024
Opinión espontánea
Roadrunner is the best easy lender i…
Roadrunner is the best easy lender i have worked with in 39 years please keep up the great work
9 de junio de 2024
Opinión espontánea
FAST & EFFICIENT SERVICE
7 de mayo de 2024
Opinión espontánea
I've been a licensed dealer for many…
I've been a licensed dealer for many years and I cannot tell you how pleased I am with the help, the simplicity and the expediency of Roadrunner Financial's platform. I look forward to working with them as often as possible in the years to come. Thank you for such a great experience.
14 de abril de 2024
Opinión espontánea
1 star is 1 too many
If I could give 0 stars, I would. Horrible customer service, wasn't notified that a payment was reversed (for no known reason and I have notifications via email, phone and text setup) and they charged late fees and additional interest while I was trying to pay the loan off. The payment was supposedly reversed days ago, so $47 additional interest and a late fee tacked on without notification after the reversal. The only way I knew about it was because the funds weren't taken out of my bank account. I tried to talk with a customer service rep and said they will not return that money because it's not "what they do". Corrupt way to do business, if you ask me. DO NOT GET A LOAN FROM THESE PEOPLE.
22 de abril de 2024
Opinión espontánea
Respuesta de Roadrunner Financial
Hi Caitlin, We are sorry to hear that you were dissatisfied with our services. We did look into this matter and see that you did try to make a payment via our online portal. From what we can tell the information provided for your bank account was incorrect and the payment was returned. Upon learning of the returned payment, we did contact you by text and see that you were able to speak with our agent about the situation. Looking at your account it appears your issue was then subsequently resolved. Again, we are sorry that you are displeased with our service, but are happy to discuss any further questions you may have. Please feel free to reach out to us at customerservice@roadrunnerfinancial.com or call us at 833-288-1367 and ask for the Operations Servicing Manager - Customer Engagement, if you would like to discuss this matter further. Please reference your google review. Thank you, the Roadrunner Financial Customer Service Team
Great staff knowledgeable and friendly.
Great staff knowledgeable and friendly.
4 de abril de 2024
Opinión espontánea
Great call team!
I spoke with Shay, Jasslyn, Felicia and supervisor Latoya to help me pay off my loan as early as I could and they all were very informative, helpful and friendly. They all went out of their way to get me the documents I needed for the paid in full letter. I can’t thank you all enough!
22 de marzo de 2024
Opinión espontánea
Outstanding processes from start to…
Outstanding processes from start to funding.
22 de marzo de 2024
Opinión espontánea
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