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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I don’t recall ever signing up for emails for this but appears to obviously be scam to click the link of claiming $500 Visa card. Rarely do spam emails get through to my inbox so beware. I reported,... Ver más

Valorada con 1 estrellas sobre 5

Robly use to be a well run company. I guess that ship has sailed. They have a huge problem with their system putting many weird ASCII characters on emails sent to iPhones and they are being comple... Ver más

Valorada con 1 estrellas sobre 5

I've run several businesses, both online and brick-and-mortar and Robly is, by far, the most difficult business I've ever dealt with. Their email platform is amazing and the best in the industry. But,... Ver más

Valorada con 2 estrellas sobre 5

Used to be a decent email service but they just updated the drag and drop editing and while you can now put embedded videos, the entire editor is more difficult and much more limiting. The mobile vie... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Agencia de marketing online
  2. Empresa de medios de comunicación

Información proporcionada por diversas fuentes externas

OpenGen - Robly's breakthrough OpenGen technology sends your first campaign as you would normally send it. OpenGen will then re-send your campaign 1-5 days later, with a different subject line, only to those subscribers who didn't open your first email. Patent Pending Robly A.I. - Instead of sending your email campaign all at once, patent-pending Robly A.I. sends each email one at a time, at the exact moment your subscriber is most likely to check their inbox. Exit Intent Popups - Instead of a normal sign-up widget, use a pop-up widget with Robly's signature Exit-Intent technology to offer subscribers who are leaving your website incentive for joining your mailing list, and watch your list grow. Optimize Your Campaign - Use Robly's A/B and multi-variant testing to optimize content, call-to-action, subject line, from name, and from email address. Watch your click-throughs skyrocket.


Información de contacto

1,4

Muy malo

TrustScore: 1.5 sobre 5

66 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No ha contestado las opiniones negativas

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Valorada con 1 estrellas sobre 5

I don’t recall ever signing up for…

I don’t recall ever signing up for emails for this but appears to obviously be scam to click the link of claiming $500 Visa card. Rarely do spam emails get through to my inbox so beware. I reported, unsubscribed and did not click the link.
Unfortunately this review doesn’t have an attachments option so I can share the email received and help you avoid being scammed

24 de abril de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

CLICK BAIT SCAM

I get many emails from this company under different senders and its all spam and they try to make it look like a real email from your bank ect. they need to be reported I am getting so many my email is out of controle

6 de diciembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Here's what your marketed audience will think

I'm a customer that gets marketed by robly.com. Unsubscribe doesn't work.

If you use this company to market to me, I SHALL avoid doing business with you.

The SPAM keeps coming, all wrapped in their obnoxious, patronizing, envelope. They treat me like I'm an idiot with click-bate that a turnip could see through, expecting me to drool over it - looking like the worst form pf phishing.

So don't let your company be associated with robly.com.

16 de abril de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Robly use to be a well run company - No More

Robly use to be a well run company. I guess that ship has sailed. They have a huge problem with their system putting many weird ASCII characters on emails sent to iPhones and they are being completely unresponsive towards this. I pay an annual membership and I am researching the possibility of using a different company...they responded with "you won't be getting a refund for the 9 months unused service"

Quandra in their online Chat tries super hard to be helpful but I sense she gets zero support form up on high.

They just keep kicking this probable down the road and say 'check back with us next week." Well we all know how successful your company will be if you stop sending email promos.....(sigh)

8 de abril de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

I am unable to log in & support does not help.

I am unable to log in. I "chatted" with 2 Robly reps for nearly an hour. Then Robly severed my connection and now I am "forbidden" so I cannot even re-establish the chat. The only phone number I have for them is CALL BACK ONLY. This is very unprofessional, and very annoying since I pay them nearly $2,000 a year for their "service."

10 de enero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

This company is fraudulent

This company is fraudulent. I signed up to move over our large email lists, with contacts that signed up on my website. I sent the first email and have 45% open rate! Spam complaints way under the threshold. Few unsubscribes. Everything completely perfect. Results far above the market average. I talked a lot with the support guy, who was very friendly. I did everything strictly to the book.

But for no reason whatsoever, and without informing me - not a single word from them - they suddenly deactivated my entire account. All my data gone. No explanation at all.

We didn't do anything illegal, but send newsletters about world events. Just plain old fashioned journalism. Reporting of high quality. But apparently they didn't like that.

This is sick behavior. Really sick. These people deserve to be in jail, for such bad practices.

Don't go there. They are extremely untrustworthy They kill your business just like that and won't say a word to you. Insane.

18 de diciembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Spam

Spam. Never signed up for them, never heard of them, but was magically subscribed without my consent.

7 de noviembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Bad customer service and I didn't like the product

The email service did not work for what I needed. I tried to send a test email and it had to go through an approval hold period and then never got sent. I attempted to cancel during my trial period and clicked on the button that said "Close account". A pop up came up that said in red, You will stop being charged by Robly, and All your email, contacts, and data will be deleted. I wasn't paying attention and it said below that, that you needed to email support in order to cancel. I was charged the monthly charge and emailed them immediately. I received a snarky response from Quandra that it "clearly states" this on the pop up. Apparently it was not so clear if you aren't paying attention.

6 de mayo de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Be Careful Using This Company

I've run several businesses, both online and brick-and-mortar and Robly is, by far, the most difficult business I've ever dealt with. Their email platform is amazing and the best in the industry. But, their subscription to their email platform is just awful. They have very, very strict and inflexible policies that are easy to violate and can cost you $100s of dollars...and they don't care...no refunds...nothing. If you decide to do business with Robly...just be careful and vigilant or I guarantee, you will get burned.

4 de marzo de 2024
Opinión espontánea
Valorada con 3 estrellas sobre 5

Still Testing

I am still testing the platform - I do like that they have a variety of things built into the system, and uploading contacts was relatively easy. I am finding the design portion a bit clunky to customize for the actual email campaigns.

22 de octubre de 2023
Opinión espontánea
Logotipo de Robly Email Marketing

Respuesta de Robly Email Marketing

Thank you for taking the time to leave this review! We’re glad you feel satisfied with our features and tools built into the platform, but are sorry to hear about the clunkiness you are experiencing with the design portion. We are constantly working on making changes to improve our platform for our customers and would absolutely be open to any suggestions you might have on how to improve the design portion. Please let us know any suggestions at support@robly.com and we will be sure to work through your requests!

Valorada con 5 estrellas sobre 5

Ali has been so helpful and done…

Ali has been so helpful and done everything we have asked of her!

29 de septiembre de 2023
Opinión espontánea
Logotipo de Robly Email Marketing

Respuesta de Robly Email Marketing

It makes us incredibly happy to know that we were able to help you achieve your goals! We'll continue working hard to provide you with an excellent experience.

Valorada con 5 estrellas sobre 5

Robly is easy to learn and use!

Robly is easy to learn and use!

Robly's system was very easy to learn and use when we made the switch to it. They had a lot of the features we were looking for, like curated lists and more control for those getting our emails on what they want to see. Our open rate has increased because of our targeted emails. No one has noticed the change to Robly, which we consider a good thing because that means it was seamless and we had no problems. We highly recommend this product.

22 de septiembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Robly has streamlined our operation

Robly has streamlined our operation!

Moving our communications to Robly has been nothing short of fantastic. The intuitive, easy to use interface makes generating communications easier than ever. We'd highly recommend Robly to anyone looking to make mass communications effortless.

31 de agosto de 2023
Opinión espontánea
Logotipo de Robly Email Marketing

Respuesta de Robly Email Marketing

Thank you for the review! We love having you as a Robly Customer!

Valorada con 5 estrellas sobre 5

We Love Robly!

Robly is a great source for our Church to spread the word by updating our Parishioners on the upcoming event and news in our Parish. It is easy to use and they have a wonderful team to answer questions. It has been a great cost savings since switching from constant contact as well.

Cheers to a great partnership

30 de agosto de 2023
Opinión espontánea
Logotipo de Robly Email Marketing

Respuesta de Robly Email Marketing

Cheers! We appreciate your choosing Robly!

Valorada con 5 estrellas sobre 5

We LOVE Robly

We LOVE Robly! We have been using Robly for 2 years now and it is our favorite email marketing tool that we have used. The ease of putting campaigns together, and the "OpenGen" feature are two of our favorite things, but we don't have any complaints about the Robly platform. Keep up the great work!

30 de agosto de 2023
Opinión espontánea
Logotipo de Robly Email Marketing

Respuesta de Robly Email Marketing

We love to hear awesome feedback like this and we are constantly working on improving our platform to add awesome features that will not only make your email campaigns perform well but look great too!

Valorada con 4 estrellas sobre 5

Good enough

Overall I think Robly gets the job done. However, we've had reports of people not receiving our emails even though they claimed not to have unsubscribed. Also, the data shown on users seems inconsistent or non-reflective of the truth.

1 de agosto de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

They promote scam websites.

24 de julio de 2023
Opinión espontánea
Logotipo de Robly Email Marketing

Respuesta de Robly Email Marketing

Thank you for bringing this to our attention. We by no means allow customers to send marketing messages without explicit permission from their recipients. The accounts you sent us in question via email have been located and locked for review by our compliance team and your address has been removed from our database.

-The Robly Team

Valorada con 1 estrellas sobre 5

Robly HAD great customer service

Robly HAD great customer service. Sadly they decided to make a lot of changes which had a major impact on our marketing. First they decided to force us to remove gmail emails because they had not interacted for over a few months (during the pandemic our email marketing was reduced due to fewer sales being listed) then they changed their editor necessitating conversion of templates. They converted the wrong template and almost a month later after their agreeing to convert our PRIMARY template it still has not been done. My sale closes tomorrow and I have not been able to send out a proper email.

17 de abril de 2023
Opinión espontánea
Logotipo de Robly Email Marketing

Respuesta de Robly Email Marketing

Hey Alfredo,

Whenever our deliverability team determines that your account has a low open rate (which impacts your sending reputation and that of the shared IPs Robly uses to send your content and that of our other customers), they may ask that you remove unengaged contacts that haven't opened an email from you in quite some time (usually a year or more) as following best list health practices is one of the best ways to improve your Open Rate.

As for the conversion to the new editor, the code for the old editor was deprecated which made it necessary to change to the new editor so that we could still provide updates and fixes whenever necessary. During this time period, we did send out multiple emails a few months before we completely shut down the old editor to give our customers time to move over to the new editor. I would be more than happy to check on your template for you and put in an expedited request on your behalf if the correct template still has not been added to your account. Simply contact us at support@robly.com and we can get that taken care of for you with all due haste.

-The Robly Team

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