Every single box is packed with premium, high-end beauty products full-size & deluxe items. You get a wonderful mix of skincare, makeup, haircare, bodycare & fragrance, all carefully curated by R... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Never received my boxes. I had a subscription a couple of years ago and it was great re signed up for the boxes and past two months my orders have been canceled and I have had to chase a refund still... Ver más
La empresa ha respondido
I purchased a roccabox gift box. The products were well packed and arrived promptly. The products included were great and kind to my skin, they smelt gorgeous especially the hydrating and strengtheni... Ver más
La empresa ha respondido
Always a lovely surprise each month. I have also found some decent products and ingredients that I wouldn't have come across without this selection box that have helped serious and difficult condition... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
ROCCABOX is the UK’s original discovery box for all things beauty — delivering a curated edit of must-have products straight to your door every month. Our mission is simple: to help you discover new favourites from trusted, trending, and emerging beauty brands without the guesswork. Each ROCCABOX is hand-picked by our in-house beauty team, bringing you a mix of skincare, makeup, body care, and hair heroes from cult classics to indie gems. Whether you’re a skincare minimalist, makeup lover, or self-care queen, every box is designed to surprise, delight, and inspire your routine. We’ve partnered with hundreds of brands — from cult favourites to emerging innovators — ensuring every box delivers unbeatable value and genuine discovery. From monthly subscriptions to limited-edition and mystery boxes, ROCCABOX is your go-to destination for discovering what’s next in beauty. Loved by thousands, trusted by brands, and always powered by passion — beauty discovery starts here.
Unbox What’s Next in Beauty
Escrito por la empresa
- Discover new favourites from trusted and trending beauty brands.
- Each month, we curate a mix of skincare, makeup, and wellness heroes from brands you love and new ones to discover. From limited editions to mystery boxes, ROCCABOX makes beauty discovery effortless.
The ROCCABOX Promise
Because every box should feel as good as it looks.
We guarantee every ROCCABOX contains only authentic, high-quality products from trusted brands. Each box is hand-packed with care, inspected for quality, and delivered straight to your door.
If something arrives damaged, missing, or not quite right — our customer care team will put it right, quickly and fairly. You can always count on us for genuine products, secure delivery, and a service that puts you first.
Because beauty discovery should be exciting, not uncertain.
Información de contacto
London, Reino Unido
- info@roccabox.co.uk
- roccabox.co.uk
Unbox What’s Next in Beauty
3,6
Medio
681 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 24 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Boxes were broken when they arrived and…
Boxes were broken when they arrived and everything fell out all the boxes were the same there was no variety I was very disappointed
1 de junio de 2026
Respuesta de ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're very sorry to hear that your boxes arrived damaged and that the contents were affected during transit. We understand how disappointing this must have been, particularly when purchasing multiple boxes.
We're also sorry to hear that all of the boxes contained the same assortment. While mystery boxes can contain similar selections depending on stock availability, we appreciate that customers purchasing multiple boxes are often hoping for greater variety.
Your feedback regarding both the condition of the boxes on arrival and the lack of variation between them has been shared with our team as we continue reviewing and improving our packaging and mystery box offers.
Thank you for sharing your experience with us. 🎀✨
Not worth £200
The advert specified it was worth £200 definitely not £200 worth in my box will not buy another one
1 de junio de 2026
Respuesta de ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear that you were disappointed with your Mystery Box and that the contents did not meet your expectations.
The advertised value is based on the brands' official RRPs; however, we understand that customers may compare products against current retail pricing and promotions available elsewhere, which can affect how the overall value is perceived.
We're disappointed to hear that the box did not provide the experience or value you were hoping for, and we're sorry that this has left you feeling reluctant to purchase from us again. Your feedback has been shared with our team as we continue reviewing and improving our mystery box offers and customer experience.
Thank you for sharing your thoughts with us. 🎀✨
Respuesta de ROCCABOX
Thank you so much for the 5 stars! 💗
We're delighted to hear that you had a great experience with both our products and our service. 😊
Providing excellent value and outstanding customer service is at the heart of what we do, so it's wonderful to know we delivered on both for you.
Thank you for your lovely feedback and support. We hope to welcome you back again soon for more beauty discoveries and treats! 🎀✨
No where near the value of £200
No where near the value of £200, home bargains sells most of it for a pound, just about scrapped the 20 quid 🤣
1 de junio de 2026
Respuesta de ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear that you were disappointed with the perceived value of your Mystery Box. The advertised value is based on the brands' official RRPs; however, we understand that customers may compare products against current retail pricing, discount retailers and promotional offers, which can affect how the overall value is perceived.
We're disappointed to hear that the contents did not meet your expectations and that you felt the value was not reflective of the advertised £200+. Feedback such as yours is important to us, and your comments have been shared with our team as we continue reviewing and improving our mystery box offers.
Thank you for taking the time to share your experience with us. 🎀✨
It is still yet to arrive despite being…
It is still yet to arrive despite being sent out a while ago
1 de junio de 2026
Respuesta de ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're very sorry to hear that your order has still not arrived and completely understand your frustration.
Having reviewed the Royal Mail tracking, the parcel appears to have encountered an issue within the network and has not progressed to delivery despite being dispatched and scanned through multiple Royal Mail facilities.
As we appreciate the significant delay and inconvenience caused, we have now processed a full refund for your order. Please allow a few working days for the funds to appear back in your original payment method, depending on your bank or payment provider.
We sincerely apologise for the disappointment caused and appreciate you bringing this to our attention. 🎀
Got the box for my wife and all the…
Got the box for my wife and all the items are OLD stock!
1 de junio de 2026
Respuesta de ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear that you were disappointed with the products included in the box purchased for your wife.
We would like to reassure you that we do not include expired products in our boxes. All products supplied are checked to ensure they are within their usable shelf life and suitable for distribution. Many beauty products carry a Period After Opening (PAO) symbol rather than a printed expiry date, which is standard practice within the cosmetics industry.
We're sorry that the product selection did not meet your expectations and left you with the impression that the items were old stock. Your feedback has been shared with our team as we continue reviewing and improving our product assortments and customer experience.
Thank you for sharing your thoughts with us. 🎀✨
Some of the boxes have been fantastic
Some of the boxes have been fantastic, however, the majority are not in my opinion.
Contain products used by other subscription companies, odd items, for example, shampoo but no conditioner, suffice to say 90% of the products received I give to local charity shops.
I will be glad when roccabox allow me to cancel my subscription.
1 de mayo de 2026
Respuesta de ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear that your experience with ROCCABOX has not consistently met your expectations. While we're pleased to hear that you've enjoyed some of our boxes, we're disappointed that many of the product selections have not felt relevant or useful to you.
Our aim is to offer a varied mix of beauty products across different categories and brands, introducing customers to both established favourites and new discoveries. However, we appreciate that individual preferences vary and that not every product will be the right fit for every subscriber.
We're sorry to hear that you have felt unable to make use of many of the products received and that this has impacted your overall experience with the subscription. Your feedback regarding product variety, curation and suitability has been shared with our team as we continue to review and improve future box selections.
Thank you for your honest feedback and for having been a ROCCABOX subscriber. 🎀✨
Sky VIP deal purchase
It was sold to me as a box with beauty items valued at £200 for £20. I eagerly awaited it’s arrival wondering what new things I would be trying that I wouldn’t normally purchase. When it arrived I searched each product online and the entire box was valued at under £100, 2 products do exactly the same thing and I don’t believe any are a better quality than I already buy. Not worth the £20 in my opinion.
1 de junio de 2026
Respuesta de ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear that your Mystery Box did not meet your expectations. We understand that part of the excitement of a mystery box is discovering new products and brands that you may not have tried before, so we're disappointed to hear that the contents left you feeling underwhelmed.
The advertised value is based on the brands' official RRPs; however, we appreciate that customers may compare products against current retail pricing and promotions available elsewhere, which can affect how the overall value is perceived.
We're also sorry to hear that the product mix did not feel varied enough for you, particularly where two products appeared to serve a similar purpose. Feedback regarding product assortment, variety and perceived value is incredibly valuable to us and has been shared with our team as we continue reviewing and improving our mystery box offers.
Thank you for sharing your honest thoughts with us. 🎀✨
It was a lovely surprise box
It was a lovely surprise box, good to have quality items all of which I will use.
Prompt delivery, great service.
1 de junio de 2026
Respuesta de ROCCABOX
Thank you so much for the wonderful 5-star review! 💗
We're delighted to hear that you enjoyed your surprise box and that the products were a great fit for you. 😊
It's especially lovely to know that you found the items to be high quality and that you'll be able to make use of them all. That's exactly the kind of experience we hope to create for our customers. ✨
We're also pleased that your order arrived promptly and that you were happy with the service you received.
Thank you for your kind feedback and support. We hope to bring you many more exciting beauty discoveries in the future! 🎀💗✨
Really good
1 de junio de 2026
Respuesta de ROCCABOX
Thank you so much for the 5 stars! 💗
We're delighted to hear that you had a positive experience with ROCCABOX. 😊
Simple feedback like this means a lot to our team and lets us know we're delivering the experience our customers expect and deserve.
Thank you for your support, and we hope to bring you many more beauty discoveries in the future! 🎀✨
Took advantage of an offer from my…
Took advantage of an offer from my broadband provider,my wife was greatly impressed with the products from Roccabox which arrived promptly and well packaged good service
29 de mayo de 2026
Respuesta de ROCCABOX
Thank you so much for the wonderful 5-star review! 💗
We're delighted to hear that you took advantage of the offer and that your wife was so impressed with the products she received. 😊
It's fantastic to know that the box arrived promptly, was well packaged, and delivered a great experience from start to finish. Hearing feedback like this makes all the hard work worthwhile. ✨
Thank you for your kind words and support. We hope your wife continues to enjoy her beauty treats, and we look forward to bringing you more exciting beauty discoveries in the future! 🎀💗
Purchased through sky rewards
Purchased through sky rewards, so a great discounted price, , obviously I know nothing about makeup and this wasn't for me , but I doubt very much this was £200 worth of products.
Happy recipient of box assured me that products were fine and of good quality , so guess we are all happy then .
1 de junio de 2026
Respuesta de ROCCABOX
Thank you so much for the 5-star review! 💗
We're delighted to hear that you were able to take advantage of the offer and that the recipient was so pleased with the products included. 😊
While beauty products may not be your area of expertise, it's wonderful to know that your wife found the products to be good quality and enjoyed the contents of the box. That's what matters most! ✨
We're also pleased to hear that your order arrived promptly and that you were happy with the service you received.
Thank you for your lovely feedback and support. We're so glad everyone ended up happy, and we hope to welcome you back again in the future! 🎀💗
A fantastic offer via SKY VIP rewards…
A fantastic offer via SKY VIP rewards snapped up for my upcoming granddaughters birthday. I am no expert when it comes to makeup but the products look quality and I'm positive she'll be delighted with them. Delivered by Royal Mail on time and safely.
1 de junio de 2026
Respuesta de ROCCABOX
Thank you so much for the wonderful 5-star review! 💗
We're delighted to hear that you were able to take advantage of the fantastic Sky VIP offer and that you've found the perfect birthday gift for your granddaughter. 🎁😊
While you may not consider yourself a beauty expert, it's lovely to hear that the products looked high quality and that you're confident she'll enjoy discovering them. We hope the box helps make her birthday extra special! ✨
We're also pleased to hear that your order arrived safely and on time with Royal Mail.
Thank you for your kind feedback and support. We hope your granddaughter loves her beauty treats and has a wonderful birthday! 🎀💗🎂✨
I’ve sent my phone back and haven’t…
I’ve sent my phone back and haven’t received anything back for it. And I can’t find anybody to speak to regarding the issue and I’ve had no communication back from yourself
29 de mayo de 2026
Respuesta de ROCCABOX
Thank you for taking the time to leave a review. 💗
We're sorry to hear about your experience. However, we believe this review may have been intended for a different company, as ROCCABOX is a beauty subscription and beauty box retailer and does not sell, purchase or process mobile phones.
Unfortunately, we have no record of any phone trade-in or handset return services associated with our business. We would recommend checking the company details on your order confirmation or return documentation and contacting the relevant retailer directly.
We hope you're able to get this resolved quickly and would kindly ask that you review whether this feedback has been posted against the correct business. 🎀✨
Respuesta de ROCCABOX
Thank you so much for the 5 stars! 💗
We're delighted to hear that you found the ordering process easy and were pleased with the quality of the products you received. 😊
Providing a seamless shopping experience alongside great beauty products is exactly what we strive for, so it's wonderful to know we delivered on both.
Thank you for your lovely feedback and support. We hope to welcome you back again soon for more beauty discoveries! 🎀✨
Got a mystery box on the back of a Sky…
Got a mystery box on the back of a Sky reward. £20 for a mystery box of £200 in value. Googled all 6 items and RRP of the total was barely touching £140.
The rest was all good so didn't want to go 3-stars but be mindful.
3 de junio de 2026
Respuesta de ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're pleased to hear that you enjoyed your Mystery Box overall and felt the experience warranted more than a 3-star rating. 😊
We're sorry to hear that the value of the products did not align with your expectations after researching the items online. The advertised value is based on the brands' official RRPs; however, we understand that customers may compare products against current retail pricing and promotions available elsewhere, which can affect how the overall value is perceived.
We appreciate your balanced feedback and are glad that, aside from your concerns regarding the advertised value, you were happy with the box and your overall experience. Your comments have been shared with our team as we continue reviewing and improving our mystery box offers.
Thank you for sharing your thoughts with us. 🎀✨
Extremely poor service
I have only given one star because it isn't possible to give no stars in this review. I ordered the products on 28th May and have not yet received any goods on 13 June. When I contacted Roccabox they informed me that I had to wait 10 days before they could investigate my complaint. Extremely disappointing to say the least. I would not recommend them to anyone else except my worst enemy.
31 de mayo de 2026
Respuesta de ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're very sorry to hear about your experience and completely understand your frustration with the delay.
While your order was dispatched promptly from our warehouse, Royal Mail tracking unfortunately shows that the parcel has not been scanned into their network beyond the initial despatch notification, despite the order being sent some time ago.
As the parcel has exceeded the expected delivery timeframe and has not reached you, we have now processed a full refund for your order. Please allow a few working days for the funds to appear back in your original payment method, depending on your bank or payment provider.
We sincerely apologise for the inconvenience and disappointment caused by this delivery issue and appreciate you bringing it to our attention. 🎀
Underwhelming
Nothing went wrong, I just feel the items were uninspiring and not really anything I would choose to buy
1 de junio de 2026
Respuesta de ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear that the contents of the box felt underwhelming and didn't include products that appealed to you personally.
One of the aims of our boxes is to introduce customers to a variety of beauty products and brands they may not have discovered before, but we appreciate that personal preferences vary and that not every selection will be the right fit for everyone.
While we're pleased to hear that there were no issues with the ordering or delivery process, we're disappointed that the product selection did not provide the excitement and value you were hoping for. Your feedback regarding the curation and product mix has been shared with our team as we continue reviewing and improving future boxes.
Thank you for sharing your honest thoughts with us. 🎀✨
I wouldn’t have said the value was over…
I wouldn’t have said the value was over £200 that was a massive exaggeration. Really disappointed with the 5 small products. A waste of £25.
31 de mayo de 2026
Respuesta de ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear that you were disappointed with the contents of your Mystery Box. We understand that the number of products included and the overall value did not meet your expectations.
The advertised value is based on the brands' official RRPs; however, we appreciate that customers may compare products against current retail pricing and promotions available elsewhere, which can affect how the overall value is perceived.
We're disappointed to hear that the box did not provide the experience you were hoping for, and your feedback regarding both the product selection and perceived value has been shared with our team as we continue reviewing and improving our mystery box offers.
Thank you for sharing your thoughts with us. 🎀
The Ultimate Boyfriend Gift Hack!
I started buying the ROCCABOX Limited Edition boxes as gifts for my girlfriend for birthdays and anniversaries, and it has been an absolute game-changer.
I’ll admit, I don't know much about skincare or makeup, but the curation in these special boxes is always top-tier and features brands she actually loves. She is always genuinely thrilled whenever one of these arrives, and it makes me look like an absolute gifting genius.
The value is incredible, the packaging looks premium, and it completely takes the stress out of shopping for special occasions. If you're a guy looking to score some serious boyfriend points, this is it!
5 de junio de 2026
Opinión espontánea
Respuesta de ROCCABOX
Thank you so much for the fantastic 5-star review! 💗
We're absolutely delighted to hear that ROCCABOX has become your go-to gift for birthdays and anniversaries. Knowing that our Limited Edition boxes help take the stress out of gift shopping while bringing a smile to your girlfriend's face is exactly what we love to hear! 😊
It's wonderful to know that she's enjoying the products and brands included, and we're especially pleased that the experience has earned you some extra boyfriend points along the way! 🎁✨
Thank you for your kind words about the value, curation and packaging. Your support means the world to us, and we look forward to helping you create many more special gifting moments in the future. 🎀💗
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.