RockbrossportOpiniones 

296
TrustScore: 4 sobre 5

4,0

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Ordered a pair of RockBros folding pedals to try. Swift & painless delivery - sturdy, well-made pedals with, IMHO, a much better folding & unfolding action than the Brompton pedals bought for my part... Ver más

Valorada con 3 estrellas sobre 5

Ordered a lightweight summer long-sleeve cycling jersey. Design and quality OK but beware, sizing comes up small. I’m a medium-large, tall/thin, so normally order a large (e.g. Helly Hansen) but the R... Ver más

Valorada con 5 estrellas sobre 5

Very comfortable cycling glasses which are perfect to cope with the changing light conditions between shade and full sun. Great value when compared to many others on the market.

Valorada con 2 estrellas sobre 5

This is for top-tube bag 0.6l with magnetic closure. It looks smart and the magnetic closure of a semi-rigid bag is good. I dislike the multi colour logo on both sides, and have obscured it with b... Ver más

Información sobre la empresa

  1. Tienda de bicicletas
  2. Tienda de accesorios para bicicletas

Escrito por la empresa

ROCKBROS: Enhancing Every Ride with Quality, Comfort, and Affordability. At ROCKBROS, we are driven by a passion for cycling and a mission to make high-quality gear accessible to all. Founded by cyclists for cyclists, we design products that meet the needs of every rider—from casual commuters to dedicated athletes. Our gear is built with superior durability, unmatched comfort, and innovative designs, ensuring every journey is enjoyable and worry-free. With a commitment to affordability, we offer top-notch products at prices that won't break the bank, along with exclusive member benefits. Every piece of ROCKBROS gear undergoes rigorous testing and meticulous refinement, blending functionality with style to elevate your cycling experience. Whether you're conquering mountain trails or navigating city streets, trust ROCKBROS to deliver gear that performs at the highest standards. Join a community of riders who value quality, transparency, and a shared love for the sport. Discover the freedom of the ride with ROCKBROS—crafted for adventure seekers and everyday explorers alike.


Información de contacto

4,0

Muy bueno

TrustScore: 4 sobre 5

296 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 94% de las opiniones negativas

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4,0

Todas las opiniones

(296)

194 opiniones en los últimos 12 meses

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Valorada con 3 estrellas sobre 5

Caution, sizing comes up small

Ordered a lightweight summer long-sleeve cycling jersey. Design and quality OK but beware, sizing comes up small. I’m a medium-large, tall/thin, so normally order a large (e.g. Helly Hansen) but the RockBros ‘L’ is closer to a typical European brand ‘M’. I want to return and exchange for an XL but still waiting for response to my return request. This was my first order from RockBros. Not a great success I’m afraid.

23 de junio de 2026
Opinión espontánea
Valorada con 2 estrellas sobre 5

Top-tube bag 0.6l has poor fixing to frame using single wire loop.

This is for top-tube bag 0.6l with magnetic closure.
It looks smart and the magnetic closure of a semi-rigid bag is good. I dislike the multi colour logo on both sides, and have obscured it with black tape to keep a sleek style.
But there is a design fault in the wire fastening system, which uses one wire on a ratchet wheel to grip both front steerer tube and top-tube loops as one, so fastening grip cannot be adjusted independently. A firm grip requires such tension that the semi-stiff plastic spacer on the floor of the bag buckles up into the storage space. I have removed it, so the bag is somewhat soft, while being firmly held to the frame.
The spacer should be much more rigid to enable more tension in the wire fastening.

3 de julio de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Helmet did not fit well on my son’s…

Helmet did not fit well on my son’s head, no adjustment made it safe. Have contacted for a refund - was told I could get a 10% discount and keep it. Shocking for something that is not safe. Asked for full refund - unsurprised that I have not heard back. Will escalate with my bank as this does not seem like a legit UK company.

6 de julio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great company to deal with

Great company to deal with. I made a mistake with my order, they got it sorted, no issues. The lime green kids helmet is epic! My little boy loves it!

6 de julio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great Value

Very comfortable cycling glasses which are perfect to cope with the changing light conditions between shade and full sun. Great value when compared to many others on the market.

2 de julio de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Saddle bracket assumes parallel metal…

Saddle bracket assumes parallel metal rods on saddle. For me this did not allow for angles under saddle and did not correctly fit.
Bag itself was smaller than expected.

26 de junio de 2026
Opinión espontánea
Logotipo de Rockbrossport

Respuesta de Rockbrossport

Hi, thank you for your feedback. We’re sorry to hear that the saddle bracket did not fit correctly and that the bag was smaller than expected.
To help us check this properly, please contact our customer service team with your order number and a few photos showing the original structure of your saddle rails and the bracket installation position at [service@rockbrossport.co.uk](mailto:service@rockbrossport.co.uk). Once we confirm the saddle structure, we’ll do our best to provide a suitable solution.

Valorada con 2 estrellas sobre 5

Took so long to arrive that I ended up…

Took so long to arrive that I ended up away on holiday still not seen the glasses I bought my Mrs as they have now arrived when we are away , I bought a pair of oakleys at the airport to substitute on my Mrs missing her new pair that took over 10 days to arrive even though it said 3 days when I bought , crap service I’m sure the glasses are good when I see them in a couple weeks.

1 de julio de 2026
Opinión espontánea
Logotipo de Rockbrossport

Respuesta de Rockbrossport

Hi, we’re very sorry your order arrived much later than expected and caused inconvenience before your holiday. We understand your frustration and apologise for the poor delivery experience. Please contact us with your order number at [service@rockbrossport.co.uk](mailto:service@rockbrossport.co.uk), and we’ll look into this for you.

Valorada con 5 estrellas sobre 5

I bought a children’s bike helmet from…

I bought a children’s bike helmet from here, the helmet is great and excellent quality. I originally ordered a small and it was too small so the team exchanged it free of charge of for me, sending another from Europe as they didn’t have any available in the UK. It was excellent customer service. Highly recommend!

29 de junio de 2026
Opinión espontánea
Valorada con 2 estrellas sobre 5

Service was good but unfortunately…

Service was good but unfortunately product not so. Purchased an out front mount that attached to handlebar bracket to resolve a slipping garmin mount. However, spacers were too long to be used and unable to stop handlebars moving whilst riding despite tightening bolts. Bolts have also damaged the handlebar bracket in the process. Have removed item and will be looking for an alternative. ☹️

29 de junio de 2026
Opinión espontánea
Logotipo de Rockbrossport

Respuesta de Rockbrossport

Hi, thank you for your feedback. We’re sorry to hear that the out-front mount did not fit properly and caused issues with your handlebar bracket. This is not the experience we want our customers to have, especially when it affects riding safety.

Please contact us with your order number and a few photos of the mount, spacers, bolts, and handlebar bracket at [service@rockbrossport.co.uk] We’ll check the issue carefully and do our best to help.

Valorada con 5 estrellas sobre 5

Good company

Ordered a pair of RockBros folding pedals to try. Swift & painless delivery - sturdy, well-made pedals with, IMHO, a much better folding & unfolding action than the Brompton pedals bought for my partner's Brommie. Did try a ride with the RockBros pedals fitted but unfortunately they're a bit small for my monster feet. Shame, because I really liked them. Wonder if they'll ever do a larger size?

21 de junio de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Not arrived

Asking for a review and the product hasn’t arrived!!

29 de junio de 2026
Opinión espontánea
Logotipo de Rockbrossport

Respuesta de Rockbrossport

Hi, we’re very sorry that you received a review request before your order arrived. We understand how frustrating this must be.

Please contact us with your order number at [service@rockbrossport.co.uk], and we’ll check the tracking details for you as soon as possible.

Valorada con 3 estrellas sobre 5

Good product for what you pay...

The product arrived slowly; it took weeks because nowhere was it stated that it would be shipped from China and not from Europe. I believe there is a lack of transparency, and I will not buy from the official website again. Maybe from Amazon instead, but I’m not sure yet.

23 de junio de 2026
Opinión espontánea
Logotipo de Rockbrossport

Respuesta de Rockbrossport

Hi, thank you for your feedback. We’re glad to hear that you found the product good for the price, but we’re very sorry for the slow delivery and the lack of clear communication.

We normally ship orders from our overseas warehouse where stock is available. Unfortunately, the overseas warehouse stock for your item was temporarily insufficient, so your order was shipped from China instead. We sincerely apologise that this was not discussed with you in advance and that it caused a much longer delivery time than expected.

We understand your disappointment and will work to improve our stock updates and communication. If you need any further help, please contact us with your order number at [service@rockbrossport.co.uk]

Valorada con 4 estrellas sobre 5

Polarised and photo chromic sunglasses

The glasses arrived in time. They are sturdy and strong as too many off my sunglasses arms have broken in the past.

I love that they change to dark instantly when the weather is bright. I also love that they are polarised to stop glare.

28 de junio de 2026
Opinión espontánea

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