Rockbrossport Opiniones 

315
TrustScore: 4 sobre 5

4,1

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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

Great quality products. They look great, great build quality and good value for money. I just wish there was a way to improve/speed up the delivery process. But, as I understand it, the products are b... Ver más

Valorada con 5 estrellas sobre 5

My top tube bag developed a problem after a year of use. On reporting this to Rockbros the service team were incredibly responsive and after an exchange of information, they proposed a solution. The... Ver más

Valorada con 1 estrellas sobre 5

Non existent customer service and faulty item received over a week ago. Email sent on receipt of product and no response received.

Valorada con 4 estrellas sobre 5

I ordered the Waterproof Bike Headlight and Power Bank. I wanted it mainly because my Garmin head unit battery goes flat after a couple of hours. It seems well made and good value - the various ligh... Ver más

Información sobre la empresa

  1. Tienda de bicicletas
  2. Tienda de accesorios para bicicletas

Escrito por la empresa

ROCKBROS: Enhancing Every Ride with Quality, Comfort, and Affordability. At ROCKBROS, we are driven by a passion for cycling and a mission to make high-quality gear accessible to all. Founded by cyclists for cyclists, we design products that meet the needs of every rider—from casual commuters to dedicated athletes. Our gear is built with superior durability, unmatched comfort, and innovative designs, ensuring every journey is enjoyable and worry-free. With a commitment to affordability, we offer top-notch products at prices that won't break the bank, along with exclusive member benefits. Every piece of ROCKBROS gear undergoes rigorous testing and meticulous refinement, blending functionality with style to elevate your cycling experience. Whether you're conquering mountain trails or navigating city streets, trust ROCKBROS to deliver gear that performs at the highest standards. Join a community of riders who value quality, transparency, and a shared love for the sport. Discover the freedom of the ride with ROCKBROS—crafted for adventure seekers and everyday explorers alike.


Información de contacto

4,1

Muy bueno

TrustScore: 4 sobre 5

315 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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4,1

Todas las opiniones

(315)

201 opiniones en los últimos 12 meses

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Valorada con 4 estrellas sobre 5

The bike pannier rack

The bike pannier rack is a great product, thoughtfully designed and well built. I put it on my electric trail bike in under an hour. The stays are rectangular but the fittings were ideal and fitted securely. The quick release mechanisms were very easy to adjust, the one on the saddle stem extremely robust. The one blip, the rack was made in China!

12 de noviembre de 2025
Opinión espontánea
Valorada con 2 estrellas sobre 5

Well what can i say

Well what can i say ! Probably the worst communication I've ever received from a large company!! Actually shocking. I ordered an item direct from rockbros and it'll probably be the last! No updates on order , no communication whatsoever!

14 de noviembre de 2025
Opinión espontánea
Logotipo de Rockbrossport

Respuesta de Rockbrossport

Dear

We are very sorry to hear about your experience, and we sincerely apologize for any frustration caused.

According to the tracking information, your order has already been delivered and marked as received. May we confirm whether you did not receive the package?

We also want to clarify that our customer service team has attempted to contact you, so it was not a case of no communication. However, if any message was missed, we truly apologize.

If you have any further questions or still have not received the parcel, please feel free to contact us again — we are here to help and will do our best to resolve this for you as quickly as possible.
-ROCKBROS Customer Service Team

Valorada con 1 estrellas sobre 5

Avoid this company poor after sale service didn’t even respond to my emails

I purchased a handlebar bag in January. The strap broke in May and I was unable to send it back through Amazon. Couldn’t find a returning address having packed it up ready to return.I left bad feedback and didn’t get a reply so definitely won’t be purchasing any more products from Rockbrossport

19 de junio de 2025
Opinión espontánea
Logotipo de Rockbrossport

Respuesta de Rockbrossport

We sincerely apologize for the trouble with your handlebar bag. This is not the level of service we aim to provide. You can contact Amazon for a return, or email us at our email address. Please note that if your message is sent on a non-working day, our reply may be slightly delayed.

If anything was missed, please reach out to us again — we are truly sorry for the inconvenience and will do our best to assist you.

-ROCKBROS Customer Service Team

Valorada con 5 estrellas sobre 5

Excellent Customer Service

Excellent Customer Service. I had a query about which size phones the top tube bag could take and got a really helpful answer.
Ordered the bag and it does exactly what I needed it to do, at a great price. I wish i'd found this product before I bought a flimsy handlebar mount for my phone. There's loads of room in it for bits and pieces, including a battery pack for keeping my phone charged. Thank you

11 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Product excellent

Product excellent, slight disappointment is that it comes from probably China so you have to wait a while for it arrive. That is not made clear when ordering.

6 de noviembre de 2025
Opinión espontánea
Valorada con 4 estrellas sobre 5

Great fit

No problems at all with the glasses, they are a good fit and are really comfortable while wearing. Main reason for purchase was the fact they are light reactive and perfect for cycling.
Delivery took an age, i honestly think they forgot about my order, it was only when I contacted them that anything happened. I did receive the order quickly after though.

19 de octubre de 2025
Opinión espontánea
Valorada con 3 estrellas sobre 5

Lights good, product page misleading

Lights are good and work as expected. Product page for lights shows images the different mounting options for the lights and the different brackets, therefore my expectation was the package would contain all of these brackets. Very disappointed to find vox contained only the bar end mounts, so was unable tap onto the flexibility of the other mounting options. VERY MISLEADING PRODUCT PAGE. Also unable to find where I can purchase the additional brackets, even if I chose to spend more money to get what I already thought I was getting.

26 de octubre de 2025
Opinión espontánea
Logotipo de Rockbrossport

Respuesta de Rockbrossport

We understand your expectation regarding the different mounting options shown on the product page. The images are meant to demonstrate the compatibility of the light with multiple bracket types, but the standard package includes only the bar-end mounts. We are very sorry that this was not clearly communicated and made you feel misled — this is never our intention.

If you need the additional brackets, we can assist you directly. Please contact us and let us know which bracket type you need, and we will help you arrange a purchase link or provide replacement options if applicable.

Once again, we truly apologize for the inconvenience. Please feel free to reach out to us anytime — we're here to help.

Valorada con 5 estrellas sobre 5

My car is an S Class Mercedes

My car is an S Class Mercedes, got a quote to fit a Towbar…. they wanted £700 🤔 I bought the three Bike rack from Rockbros and it’s amazing, easy to use with no unsightly towbar or electrics and looks 😎 also saved me a fortune thank you Rockbros.

Very sturdy, excellent materials, I can’t knock it…. get yourself out there and buy one you won’t regret.

24 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good customer service

Received my bike rack today. Arrived within 48 hours which is great. I also ordered several adaptors to fit my forks but they weren’t with my package. Emailed the support team and they responded next morning confirming the adaptors had been shipped separately and supplied the tracking number for my peace of mind. Overall, a speedy and reassuring response to my query.

29 de octubre de 2025
Opinión espontánea
Valorada con 4 estrellas sobre 5

Great apart from 1 service

Purchased: smart lock rear light, 1500 lumens front bike light and the bike computer mount
Overall impression: the products look and feel great. They are very easy to use and install.
Design and features: the smart rear bike light with lock is a great all in 1 for that bit of security without having to carry a seperate lock, and the unlock feature is super easy
Purchase experience: Delivery was really slow and paying £10 for standard delivery that takes 7 working days is a real let down for the entire experience
Suggestions: Free delivery or a faster paid for delivery.

22 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Helpful staff

Helpful staff, good communication.
Bought a pair of foldable pedals. They are robust and the quality is good.
Happy with shopping at Rockbros.

10 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great Customer Service

On the recommendations of fellow cyclists bought an electric bike pump, 5 months after purchase I needed to use it. The pump didn’t work - it would partially inflate the tyre and switch off, leaving flat tyre
Email & video of failed pump sent to customer services who promptly dispatched a new one.
The new pump charges, works and does its job.

17 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great products and great customer service

Rockbros have been amazing. There was a small issue with shipping, but after 1 email this was rectified immediately. The parcel then arrived 24 hours later. Amazing costumer services and good quality products. I would definitely recommend to family and friends.

15 de octubre de 2025
Opinión espontánea
Valorada con 4 estrellas sobre 5

Poor sizing

Bought some large sized cycling gloves however they were so small.

I’m usually UK medium in Assos, Castelli, but Rockbros gloves are tiny fitting. Awaiting a refund.

Gloves looked good and reasonably priced, but sizing is an issue.

2 de octubre de 2025
Opinión espontánea
Valorada con 3 estrellas sobre 5

Turned up on time but did not work

Turned up on time but did not work. The batteries that comes with it were dead so had to buy new batteries When it cost £10 and you have to buy new batteries at£5 the cost build up. When changing the batteries I noticed how cheap the plastic part is so don’t know how long it will last.

4 de octubre de 2025
Opinión espontánea
Logotipo de Rockbrossport

Respuesta de Rockbrossport

We’re truly sorry to hear about the trouble you experienced with your order. This is not the standard we aim for, and we sincerely apologise for the inconvenience caused. Your feedback is very important to us and helps us improve.

Valorada con 1 estrellas sobre 5

Returns impossible avoid

Quality ok but sizes small and don’t even try to return them .im stuck with an item that’s too small and no easy return mechanism.you have to email the company and then they do t respond ,effectively making sure you run out of time to return within their 14 day window!!I’ve just wasted my money

9 de octubre de 2025
Opinión espontánea
Logotipo de Rockbrossport

Respuesta de Rockbrossport

We’re very sorry to hear that the item did not fit and that you found the return process difficult. This is not the experience we want for our customers. Please rest assured that we are happy to offer you a return or exchange, and we kindly ask you to contact our customer service team again so we can arrange this for you.

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