Rodd & Gunn Opiniones 

I purchased two pairs of Rodd and Gunn jeans from Myer at highpoint west a few months ago.
I realised recently that one leg from one pair was approximately 1cm larger in circumference than the other.
I returned them to the store today without a receipt as I don’t keep receipts for months.
I showed the shop assistant who told me the Rodd and Gunn rep was in the store and would be able to assist.
The rep acknowledged that the jeans were faulty but without a receipt she couldn’t help me!.
I mean it’s an Rodd and Gunn pair of jeans and they are faulty!! I was also told I could supply a bank statement . The manager at Myer also wouldn’t help.
I did look up my statements when I got home and there was a Myer charge for just over $500 at Myer about the time I think I bought them which is most likely this transaction but it doesn’t actually specify what the charge was made up of.
I contemplated going back with the statement but the thought of jumping through more hoops didn’t appeal. So no more Rodd and Gunn jeans for me and no more shopping at Myer either …

Unable to buy some Rodd &Gunn shorts I saw on the Marks & Spencer website - they were in stock - they could be ordered and collected tomorrow - but the item does NOT tell you in inches/cm what the waist sizes are for any of its shorts! Say you select XL but want to see the waist range - doesn't show. Then you see "Size guide" - but this is simply a table of waist sizes with NO correlation to whether that is a S, M, L, XL or whatever. So could not buy because of such a basic customer journey obstacle.

Was offered a interview with Sam I’m guessing was a area manager, who seemed keen to meet with his manager regional manager called Suzie, day before meeting with her they changed the time twice to meet for final interview which is already made arrangements to change. Then said want to change again as Suzie was busy, no contact after that even after following up with them now message. I’d avoid working with them as clearly don’t prioritise candidates and like to waste peoples time.

After wearing rodd and gunn for years, i wont be buying again. When holding the same items againts items brought a couple years ago the drop in quality is distinct. The whites tees have pinch points around the neck and wearing them now feels like im in a wet t shirt competition they are so thin and see through. Quite sad really.

I have very bad experience with Rod & Gunn clothes. I bought two tops and after two or three washes they look like rags. Very poor quality and not worth for the price at all

I was impressed with the quality of the item I purchased. However, when one of the socks unraveled at the top they did not follow through on their 2 year guarantee as they said socks have more wear and tear, something I do not see in their website. I wanted to like this brand, but now I’ve lost trust.

I visited Rodd and Gunn DFO in BNE on 19 June and bought a few items for my son - 2 long sleeve shorts and a pair of chinos. I had the very best of service by a delightful ? Store manager - a lady who rocks a great 1950's style. She was so helpful and delightful. A month later on our travels we changed the pants. Again, the best customer service. I will shop there again and again. My whole family are clay pigeon shooters and we have had Gun Dogs all our lives. We love your quality brand. Thank you for the wonderful service at DFO Brisbane. ANNA CARY

I paid $300.00 for jumper “Golders Knit” after wearing it twice it’s shedding wool. After taking back to store they acknowledge there is a fault with product they offered to replace it, however since the stock is not available they’re refusing to refund or address the issue. After wasting enormous amount of time visiting the Chermside QLD store, calling customer care line and sending half a dozen emails I’ve got no where. The only solution they’ve “use a comb and it’s a pilling issue.” I don’t know why they offer 2 years warranty when they don’t even want to fix the issue. My response “no one told me to use a comb every few days.” How stupid can you be to ask a customer to spend time to take care of garment? If it needs to be combed than be up front. I’ll never buy anything again. After buying several products one would think if there is an issue with an expensive product and you’ve warranty you should take care of your customer. You should also see the attitude and the response of their sale rep in store. One minute he was saying “you could possibly get something else.” Than no we might replace it” than no we don’t have it.” It’s ridiculous. I’ll go to consumer affairs.

Just got a fantastic hopsack teal jacket on sale also.
Required sleeve shortening. However is a great fit and great comfort even on not days!!!

Bought a shirt from Rodd and Gunn, not happy with the comfort of it, washed it a couple of times, still did not feel right, took it back to the Sorrento shop, thinking this would not go down well, but to my surprise, the support and help were incredible, the ladies who looked after me were great, their knowledge was understanding to my problem i said i would not want to replace the shirt but i would take a credit they said thats ok we want you to feel good about the out come, the staff where amazing wish their was more of this around so help full when looking for cloths that will be the first place i go to. cheers Bob

Bought a pair of Rodd and Gunn great looking shoes at Martin Patrick 3. Have only worn them several times and they have never been subject to any type of moisture. The left shoe leather where the laces go through starter pulling apart. It looks like a bad piece of material. When I brought them back to be replaced they did not have a replacement pair to exchange. I was told to bring them to a repair shop and the repair shop told me it would cost more than a new pair would cost.
This was over several years ago and I now needed a new pair again. I liked the style and color of this pair.
All there is to order a new pair is the size 43 under the tongue and the Rodd and Gunn on the insoles.
Not at all happy with this brand of shoe and the retailer.6/6

I had an issue with a pair of denim jeans. Returned them ) by post ) to the Conduit St store and received a great repair job free of any charges
Fab service- no issues. Impressive

Bought a jumper as a Christmas present for my brother-in-law and after two light wears over three months (obviously only being worn for special occasions) the jumper has developed a hole under the armpit. Absolutely disgusting quality for a jumper that cost £99!
Tried to contact customer services but had no response so they obviously don't want to know!
Do not recommend! Avoid at all costs!

Just bought a Marlane Lounge Blue Men’s Jacket - great Italian material and fit - from Nordstrom’s here
in Marin County, US.

I visited the Rodd & Gunn store in Riccarton Mall intending to purchase polo shirts for my husband. Unfortunately, I was not acknowledged when I entered the store, and after spending some time looking through the polos for the right size without assistance, I left without making a purchase.

I then chose to buy the polos online and placed an order for four polo shirts on 28/11/25. One polo was delivered on 8/12/25, however the remaining three did not arrive. I emailed Rodd & Gunn on 10/12/25 to ask whether the items had been shipped separately but received no response. I followed up again on 19/12/25 and still did not hear back.

On 08/01/26, I contacted customer services by phone and was informed that the email address I had been using was not monitored, although I had received no notification advising this. On 13/01/26, customer service confirmed that the remaining polos had been sent. It remains unclear why they were not delivered initially or why they were missed.

While I did receive an apology for the delayed response, there was no clear ownership taken for the error with my order. Overall, the experience was disappointing both in-store and online.

Surprised at the negative reviews. I went to their York (UK) store today to ask if they'd exchange a shirt - wrong size - and they couldn't have been more helpful, especially as it had been bought for me in Australia. No quibble just great service.

Had three weeks of an ongoing “drama” with Rodd and Gunn NewMarket store and David Jones still not resolved. False advertising and sales pitches, appalling Customer Service systemic in store, online and higher ranks. No attempt to come to an amicable resolution! Left feeling hugely disappointed and pissed off!! Unprofessional presentation in store and false inaccurate sales pitches in both the New Market and David Jones stores. National Manager not even interested in putting it right!!
Cluster Manager Grace, terrible and all areas of the business I have spoken with are RUDE!!
They will get what’s been served up !!
Nightmare and I’d never shop there again.

Bought a Haywards Jumper from Myer in April 2025.
Worn out and holes in it after wearing a couple of times a week to the office during the very short Australian winter. Hardly rough usage!
Unacceptably bad, I had expected it to last for years, not months.
And their "ethical" label is a joke, what's ethical about sending wool to Europe to be woven, then sending to China to be knitted into a jumper and re-importing to NZ before distribution.
Could easily have been "ethically" produced in New Zealand - except for the profiteering of this company.

Good day,
Just to let you know, that after being a customer for 25 years+, I am seriously considering not shopping with you anymore.
How things go wrong (and I presume this went with changing of owners, and the bottom line becomes more important than quality clothing).
I have been a VERY loyal customer, in such that the vast majority of my clothing is/was R&G. I proudly would walk into a Board Room meeting, wearing my R&G outfits.
You went terribly wrong in the following ways:
1) Your logo size on your clothing was changed from the discreet, small logo, to a large, in your face logo. I refuse to wear that.
2) Much of your clothing now do not show the logo at all. Do you realise AT ALL how "impressive" it was to walk into a meeting, and some other ALSO wears the logo with pride...now the clothes do not even show the logo...go figure.
3) The quality of the material and stitching has gone down. A t-shirt now last 6 months, if that. Same with your shirts. They used to last YEARS! Yes, that is why you do not get regular repeat business...but now you are not getting business AT ALL.
You are now on the same level as Hallensteins. Even Barkers are better than you now.
So, from a R&G fan, you have lost me.
Cheers.

I wanted a shirt that does not have a chest pocket. I bought a shirt from the Rodd and Gunn website. No sign of a chest pocket in the photos and no mention of a chest pocket in the product description. So I bought it. And when it arrived... a chest pocket! Clear mis-selling. Take care when using their website.