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3,3
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I recently had a valuation carried out by Roderick Thomas Estate Agents and had a very positive experience. Alex was easy to arrange the appointment with, and she was friendly, compassionate and professional throughout. She made the whole process feel straightforward and comfortable, and I wouldn’t hesitate to recommend her or the agency.
I've had a very unfortunately number of emails sent by Roderick Thomas, following and enquiry about a house I was interested in with an admittedly low offer. He came across as arrogant and extremely rude. This is not the sort of attitude I have experienced from other estate agents or indeed the other staff at Roderick Thomas and an appalling demonstration of customer service.
Just had the misfortune to use Roderick Thomas to sell my house. If I could rate them a zero (or lower), I would; one star seems generous.
Roderick Thomas failed to organise more than a very small number of viewings. (One could blame ‘the market’ for that, I suppose.)
On receiving an offer, Lizzie O’Neill seemed to want to push the lowball offer (£50k below asking price, which had already been reduced by £200k) down my throat. I was pressured by her, told that the offer could not be increased (predictably, it did get increased when I stood my ground) & reminded several times that the potential chain was an excellent proposition. It was as if any offer should be good enough for me; she seemed firmly on the side of those making the offer. She took it upon herself to negotiate without receiving my instructions. Very poor.
Separately, Ali Chetwode took an instruction from my co-owner, with whom I wasn’t in contact, to allow the potential buyer, pre exchange, to access the garden & leave items there. Chetwode saw fit to allow the request without asking me - I would never have granted such a permission. The *potential* buyers left a huge number of items in my garden & outbuildings - yes, pre exchange! This was staggeringly incompetent from Chetwode.
Roderick Thomas (presumably the owner) wouldn’t hear a bar of criticism of any of his staff, instead defending their incompetent actions. This was very much not to his credit. Had a sale not been (relatively) imminent, I would have pulled the property off his books.
To summarise: steer well clear of these clowns!
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