Rollyspin Opiniones 36

I am no longer receiving any responses via chat or email.
Messages are being read but completely ignored.

This lack of communication after confirming my withdrawal is extremely concerning.
UPDATE – FINAL NOTICE:

It has now been over 2 months since my withdrawal request (February 20).

The casino has confirmed multiple times that:

* The withdrawal is valid
* The funds are secured
* The payout is “on its way”

Despite this, I have not been paid.

For several weeks now, I have been completely ignored via both email and live chat. Messages are read but no replies are given.

Additionally, I have identified clear similarities with other platforms using the same system, support names, and interface, which raises further concerns about transparency.

At this point, this is no longer a delay — this is a complete lack of communication and accountability regarding a confirmed withdrawal of significant value.

Still waiting and waiting for a reply to my emails. Glitzy promotions to an " elite" player but still no basic customer service. Really poor. Now rejecting incoming emails to support team.....I wonder why?

Response received via Trustpilot and to which I have replied. Well see if this produces anything.

I'd steer well clear.

I got A very kind helpful person called Emily honestly she is no1 id say that she deserves a massive parish nothing was to much trouble and explain everything perfect ii thank she should teach some of your staff people skills thanks again Emily I hope if I have to live chat again I hope il get you thanks again

I am trying to close my account due to a gambling addiction. I've supplied all the documents asked for and I have reconfirmed twice that I wish to close my account. I had the same issue with an associated site and it took a month to close my account down. This is killing me.

Thought I’d give this casino ago. After depositing quite bit I managed to build a balance on the slots which was great fun! Currently 27 hours from submitting a withdrawal. Still pending.. will keep updated but hopefully will receive funds very soon

I would just like to say that rolly spin has 250 of my winnings and wont release it till I send them a photo of my passport a bank statement through pdf format and a utility bill and proof of the date I spent money on there which they already have cause they have my bank details I really dont get why they need all these important personal details really beginning to think its a scam please let me know if anyone else has had to send so much personal stuff to get whats owed they didn't need all this verification when they took your money sent all the correct documentation and its still not enough so please give them a wide birth they still have my 250 winnings and dont seem to want to part with im a 65 Yr old pensioner and was looking forward to going on a spending spree with what I had won fat chance now

Please dont listen to all these negative comments, I did and made me go crazy thinking I wasn't going to get my winnings. I even emailed rollyspins non stop.. I feel stupid now. I got my winnings, took like 27 hours to process and had a instant bank transfer.
The big bass games are my favourite you win big on the bonus rounds.

Impossible de fermer mon compte sans fournir de pièce d’identité – pratique abusive

Je demande simplement la fermeture de mon compte, sans retrait ni opération financière.

Le casino refuse systématiquement et exige une vérification d’identité complète, alors même que :
- mes dépôts ont toujours été acceptés sans vérification
- aucune suspicion particulière ne m’a été signalée

Cette exigence apparaît totalement disproportionnée et constitue un blocage abusif à la fermeture du compte.

Je suis actuellement contraint d’envisager un signalement auprès de la CNIL pour non-respect du RGPD.

Soyez vigilants avant de vous inscrire.

Don't join stay away.I have put loads on only took once and that's when I first joined, i've asked several times for over a month.For my account to be closed due to the lack of wins given by the site, they have ignored this request. Even though I've told them that they're having an effect on my mental health. And my gambling is getting out of control. The site stuff are very rude. Don't want to deal with t. Request, keep getting told. It's been dealt with and it's a priority but nothing's been done for a month to close the account. They don't care about anything making profits.

Only just joined this site as I liked the games...deposited about 80 and hit the bonuses on a variety of games about 3 times..what a joke 🤬

STAY AWAY. Contacted them numerous times asking to close my account and they just ignore all requests. They are just complete scam artists trying to get you to deposit more against all responsible gaming regulations.

Tres mauvais site
Il me demande mes fiches de payes pour fermer mon compte

Et meme leur blocage jusqu'a 12 mois ecris sur leur reglement il l'applique pas

Crooks is what comes to mind about this casino. I've been asking for my account to be closed for months and at first they emailed me back but now they just ignore me. You go on their live chat which is a waste of time they cant help and say wait to hear back by email. They do not pay out if your lucky enough to even win. STAY AWAY theres other sites out there.

Shocking casino, will not self exclude me after numerous times of asking. I sent the relevant documents required and they just keep sending emails back saying we are looking into, some have even said we can give you a bonus as you qualify for it. Disgusting behaviour

attention grosse arnaque, je demande depuis plusieurs jours de clôturer mon compte car je suis interdit de casino, ils ne veulent pas me le clôturer.
De plus plus de 2000 euros de dépôt sans résultat! A fuir absolument

Fique longe deste casino e super spin. Tento encerrar conta por vicio do jogo ha 2 meses após enviar documentos para encerrar a conta nao fecham. Ladroes
Além disso pedi para me bloquear a conta e durante 2, meses não o fizeram. Pedi o bloqueio por vício do jogo ! pedi o reembolso de tudo o que gastei e não me deram nada

Seems dodgy as I’ve asked to close my account and they’ve asked for all my documents to close my account include bank statement or payslip ! Ridiculous just permanently close my account simple !!!

Great site and good customer service would recommend