Hi Lori,
We’re sorry to hear you were disappointed with your purchase and want to clarify a few points:
For international orders, customers are responsible for shipping costs and return shipping. Returning the item would have been inconvenient and costly, and you would have also lost the duty and taxes already paid.
The item shipped was the Almond color, matching the selection made at checkout. Product images are intended to represent the shade accurately, though monitor settings may slightly affect perception.
We offered a $20 store credit as a goodwill gesture to let you keep the product, even though this was a loss for us, because our goal was to ensure a positive experience.
We maintained consistent communication throughout the shipping process, and no issues were raised until approximately a month after delivery.
Our aim is always to provide accurate product representation and helpful customer service. The credit was offered to resolve the situation fairly and allow you to enjoy the product.
Thank you,
Rosa Apparel Team