Worst shopping experience I've ever had
Worst online shopping experience I've ever had
The overalls I received looked nothing like the photos on the website. The fit, quality and stitching were very poor, and the products did not match what was advertised.
The company advertises a 30 Day Money Back Guarantee, but in my experience they do not honour it. I requested a return and refund within the stated period, but instead of providing a return address, they repeatedly tried to persuade me to keep the items. Over the course of 10 emails, they kept sending almost identical replies, first offering a 10% refund, then 15%, then 20%, or asking me to choose another item from their store instead of processing my return.
Another reason I chose this business was because the website presents itself as "Rosie & Pearl Noosa" and displays a warehouse address in Noosa, Queensland. However, my order was shipped from overseas. The garments also arrived without any country of origin information on the label. When I asked about this, customer service told me they source their products from "talented artisans from overseas". Had this been made clear before I purchased, I would not have placed the order, as I specifically wanted to support an Australian business.
After exhausting every attempt to resolve the issue directly, the only way I could pursue my refund was to open a dispute with my credit card company.
If you've had a similar experience, I also recommend reporting it to Scamwatch (ACCC) and your state's Consumer Affairs agency, as well as contacting your credit card provider if the merchant refuses to honour its advertised refund policy.