Silvana was the first person after many frustrating calls to Ross and Liddell who truly listened and responded in a very empathetic way to our issue and she was also the first who ACTUALLY me in touch... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
After 2 positive review , sadly I need give you one star, I had an issue with common areas where has not been cleaned at least since January and should be clean quarterly. I contacted Ross and Liddell... Ver más
As the factor for our property we don't deal much with them, I would say they are pretty standard in terms of services and prices I guess. However when we've needed customer service we have had a... Ver más
La empresa ha respondido
There was confusion re a replacement smart meter we had arranged at our premises in Glasgow St Enoch's Square factored by Ross & Lidell. Jasmine from R&L made the time to come down and speak with myse... Ver más
La empresa ha respondido
Información sobre la empresa
- Compañía de administración de propiedades
- Agencia de alquiler de apartamentos
- Inspector de bienes raíces comerciales
Escrito por la empresa
Welcome to Ross + Liddell’s Trustpilot page, where transparency meets dedication. As one of Scotland’s largest and most established Property Factoring companies, we manage residential, commercial, and lettings portfolios across the country. From Glasgow tenements to coastal developments, we’re proud to support communities with reliable, responsive property management. At the heart of Ross + Liddell is a commitment to excellent service. We believe property factoring should be clear, proactive, and people-focused. That’s why we’ve invested in structural improvements, introduced Live Chat for faster support, and continue to modernize how we work, all with one goal in mind: putting our clients and staff first. Whether you're a homeowner or landlord we’re here to make property management easier, more transparent, and more collaborative. We’re not just maintaining buildings — we’re building trust.
Información de contacto
Reino Unido
- ross-liddell.com
4,0
Muy bueno
992 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 96% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Respuesta de Ross + Liddell
Thank you for your review! We’re glad to hear you found our service straight to the point, fast, and helpful. We appreciate you taking the time to share your experience.
chat feature paige
Paige was very helpful in resolving my issue through the website chat feature
18 de febrero de 2026
Opinión espontánea
Respuesta de Ross + Liddell
Thank you for your review. We’re delighted to hear that Paige was able to help resolve your issue via Live Chat . We really appreciate you taking the time to share your experience.
Contacted re fly tipping
Contacted re fly tipping. Immediate response initially and then as email sender had ‘no reply’, I waited another couple of weeks.
Straight on the case after this and bulk uplifted straight away. 👍
17 de febrero de 2026
Opinión espontánea
Respuesta de Ross + Liddell
Jacqueline, we're pleased to hear that our Client Support Team handled matters quickly. Thank you for your feedback.
Rhiannon was friendly
Rhiannon was friendly, quick response and very helpful. 5 Stars! I
16 de febrero de 2026
Opinión espontánea
Respuesta de Ross + Liddell
Stuart, thank you for your feedback. We appreciate it.
Excellent service
I live in a property managed my R&L and have needed several repairs or maintence issues addressed and they are always extremely helpful amd quick to respond.
Today I was reporting a repair to a communal space and spoke with Paige who managed to organise the job extremely quickly. I had no wait to speak to anyone and Paige was very friendly and professional.
16 de febrero de 2026
Opinión espontánea
Respuesta de Ross + Liddell
Ian, great to read your feedback. We're delighted that you are happy with our service. Thank you.
Using Live Chat
Had a positive experience using the Live chat with Paige, answered query quickly and helped to chase up the progress on the repair.
16 de febrero de 2026
Opinión espontánea
Respuesta de Ross + Liddell
Kevin, thank you so much for your feedback.
AVOID!
Absolutely useless. They have no idea what they’re doing, and will lie and mislead to cover their inadequacies - of which there are many. Avoid if you can.
14 de febrero de 2026
Opinión espontánea
Respuesta de Ross + Liddell
We note this is the second review you have posted. We would welcome the opportunity to speak with you directly so we can fully understand your concerns. Please feel free to contact us via Live Chat or telephone at your convenience. We do not lie or mislead homeowners, our approach is transparent, and we operate in full compliance with the Property Factors (Scotland) Act 2011 and the requirements of individual Title Deeds.
Rhiannon was very helpful and…
Rhiannon was very helpful and supportive with my query today - thank you!
9 de febrero de 2026
Opinión espontánea
Respuesta de Ross + Liddell
Niamh, thank you for your feedback, which we will share with Rhiannon.
Invoice enquiry
The issue I raised was dealt with very promptly and as promised I received an email explaining things. It's very nice to get such good service.
5 de febrero de 2026
Opinión espontánea
Respuesta de Ross + Liddell
Thank you for your feedback, we really appreciate it.
Very helpful live chat
I do see negative reviews here but have just had an online chat with Kerri and found her to be really helpful in noting my query and will be checking with colleagues and getting back to me. I have no reason to doubt this. Thanks for your help
5 de febrero de 2026
Opinión espontánea
Respuesta de Ross + Liddell
Susan, thank you very much for taking time to review our services. We shall pass your feedback onto Kerri.
Fast and efficient
Nicole was quick in responding and precise in her explanations
4 de febrero de 2026
Opinión espontánea
Respuesta de Ross + Liddell
John, thank you for your feedback. We're delighted to note that you are happy with the service provided by Nicole.
Dealt with Kerri and issue resolved…
Dealt with Kerri and issue resolved quickly on the chat
3 de febrero de 2026
Opinión espontánea
Respuesta de Ross + Liddell
Scott, we're glad to hear it. Thank you for your feedback.
Paige was very helpful and arranged for…
Paige was very helpful and arranged for a contractor to fix a roof issue.
3 de febrero de 2026
Opinión espontánea
Respuesta de Ross + Liddell
Thank you for your feedback, we really appreciate you taking the time to review our services.
Experts in Managing Deterioration
Failure to be fair in dealings with homeowners.
Failure to observe obligations as to comprehensive maintenance of common grounds.
Failure to respond to enquiries and complaints within a reasonable timescale, over a two year period.
2 de octubre de 2025
Opinión espontánea
Respuesta de Ross + Liddell
Thank you for taking the time to share your feedback. We are sorry sorry to hear that you feel this way about your experience with us. It’s never our intention for any homeowner to feel unsupported.
We take all reviews seriously, and your comments are important to us. We would really appreciate the opportunity to look into what has happened and to understand where you feel our service fell short. This will help us address any issues and make improvements where needed. As such, we have sent you a request for information, to enable us to identify your account.
Dreadful
Dreadful, absolutely DREADFUL.
They are happy to take your money and provide NO service at all.
In the future i would not go near a property with this company attached to it.
I dont understand how they are still in business!!
15 de enero de 2026
Opinión espontánea
Respuesta de Ross + Liddell
Thank you for taking the time to share your feedback. We are sorry to hear that you feel this way about your experience with us. It’s never our intention for any homeowner to feel unsupported.
We take all reviews seriously, and your comments are important to us. We would really appreciate the opportunity to look into what has happened and to understand where you feel our service fell short. This will help us address any issues and make improvements where needed. We have sent you a request for information. Please respond to this request, to assist us in identifying your account.
We received a demand and possible court…
We received a demand and possible court action for an invoice we had not received which was very upsetting for us but Nicole (client support administrator) was extremely helpful and understanding, explaining the situation and getting it sorted out for us. Well done, Nicole!
30 de enero de 2026
Opinión espontánea
Respuesta de Ross + Liddell
Netta we're pleased that Nicole was able to assist you and explain matters in detail. Thank you for your feedback
Nicole has been very helpful and…
Nicole has been very helpful and friendly. Very good customer service from her.
27 de enero de 2026
Opinión espontánea
Respuesta de Ross + Liddell
Michael, we're delighted to read your feedback. Thank you for taking the time.
Paige
Paige responded quickly and looked into the issue straight away. Very pleased with her response and professionalism.
28 de enero de 2026
Opinión espontánea
Respuesta de Ross + Liddell
Mrs Gray, thank you very much for taking the time to review our services. We shall pass your feedback onto Paige.
Many thanks to Rhiannon who got me…
Many thanks to Rhiannon who got me information that I needed quickly and efficiently. Much appreciated Rhiannon!
28 de enero de 2026
Opinión espontánea
Respuesta de Ross + Liddell
Ainsley, thank you for your review. We shall pass this onto Rhiannon.
I had a query regarding an email I…
I had a query regarding an email I received today. I used Live Chat and Rhiannon responded instantly putting my mind at rest. Excellent service. Thank you Rhiannon
28 de enero de 2026
Opinión espontánea
Respuesta de Ross + Liddell
Sally, thank you for your review. We appreciate you taking the time.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.