Ross + Liddell Opiniones 

Ross+Liddell provided a smooth and professional service. They were approachable, responsive, and handled everything efficiently.

Submitted a request for our development which was handled and actioned by Nicole promptly and professionally. Thank you Nicole!

Paige from repairs team was great and responsive with my enquires.

POsitive, effective responses on the chat line

Candela was extremely helpful in the removal of fly tipping at Waterfront Plaza development. Many thanks!

Like most of the reviews Ross and Liddell certainly has its flaws but Candela really helped me out. Candela dealt with my issue promptly and went further to help than what I asked. Thanks Candela!

Nicole helped me with a request and promised she would call me back once she gets a response for the relevant team, great customer service.

Just lodged a repair ticket with Claire from repairs team and she was friendly and efficient.

Needed help resetting my online account after starting chat I was set up quickly and with no fuss

Paige was helpful in passing on an issue we have to our property manager and hopefully they will be helpful too in getting us the info we need

Poor communication, they are with holding money from peoples, they didn't check areas of our estate and started to make our estate look awful and uninviting to people. Whenever we tried to contact or get information they would fob people off. Honestly if you can get away from them as a company I would as I think your average joe could do a better job when they also work a 9 till 5

Nicole was very helpful and clear in her replies to my queries.

40% of reviews only one star
Fact - over 3 years with acknowledged health and safety hazard partly blocking emergency exit
Fact - over 36 weeks to arrange repair to security fence
Fact - grass knee height and no weeding for most of summer autumn period
Fact - messed up debt recovery process
Fact - 10 day service agreement period for complaint handling extended to 4 weeks at both stage 1 and 2 complaints
Fact - outstanding issues at stage 2 level told to pursue with first tier tribunal
Fact - requires 40 of 78 owners to effect

Ross & Liddell complaint response - Corporate aspiration gobbledegook

Draw your own conclusion

excellent and prompt response to the point

Thank you to Nicole for being so efficient today. Her customer service skills were second to none. Sh was able to remove my issue in 5 mins.

Paige made the reporting process simple and quick.

She responded immediately by raising an action for me.

Received prompt help on the online chat from Nicole. Much appreciated.

Nicole was very helpful and efficient! A very easy and seamless process on the live chat with her. Thanks again Nicole.

You write a review with your own hidden user name and in a response to your review Ross and Liddell identify you on a public website by name. Never heard of data protection/data breach? Unacceptable. I will be taking this further but in meantime remove my name immediately from your reply please R & L.

With regard to your reply there is nothing wrong with the postal service at my end. Other mail dated 2 and 3 days earlier turned up on same day as yours. Easy to blame someone else. Suggest you investigate your end instead as it is a recurring problem.