Had to another review because JAMES was amazing also After receiving the hot tub I have sent James like five emails with questions about what settings to put it on. He has been amazing in helping me... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
A smooth process from start to finish. Saw the Orbis (3 person) spa recommended and enquired. We got a package including chemicals and air source heat pump (cheaper to heat the water), had all details... Ver más
We are absolutely over the moon with our Rotospa DuraSpa S380. Excellent service start to finish. Karl advised us the best model to suit our needs, and top notch delivery, install and user guidance fr... Ver más
RotoSpa Ltd have totally transformed our garden experience. The kids have the perfect pool to play in and for the adults the most relaxing and fun spa experience, which we can enjoy in any weather. Th... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de jacuzzi
- también en la categoría
- Fabricante
- Spa
- Tienda de insumos para piscinas
Escrito por la empresa
The UK's only manufacturer of Hot Tubs. Family run for over 20years.
Información de contacto
Boldmere Road 35, B73 5UY, Sutton Coldfield, Reino Unido
- 01213543428
- info@rotospa.co.uk
- rotospa.co.uk
4,9
Excelente
134 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
It was a great experience from…
It was a great experience from beginning to end. Gareth the sales person at melbicks Garden Centre who gave us every confidence in our choice of spa/hot tub a rotospa orbis, to Mat in the delivery section. To the father and son team who set it all up and showed me how the chemicals worked and which functions where which. Everyone was polite, nice and very kind to me. Since starting to use it I have seen many improvements to my joint stiffness. Thank you everyone for making this experience so smooth and enjoyable.
3 de mayo de 2023
Opinión espontánea
Respuesta de RotoSpa
Dear Miss Hampton,
Thank you for taking the time to leave us such a fantastic review! We pride ourselves in the excellent quality of a RotoSpa, and our team are always happy to assist you in any way when it comes to enquiring, choosing, delivering, and installing your very own spa. We hope you continue to enjoy your British-built RotoSpa Regards James
Bravo Rotospa
My response to Rotospa
Thank you for the courtesy call, first class customer service.
New Filter and Heater in, all operational. It was fairly easy to do. I would like to get the Wi-Fi unit for it next.
If any issues……we will be using Rotospa directly because there’s not many manufacturers out there that will follow with a courtesy call to their customers when they know you have purchased a secondhand unit.
Lee was informative, understanding and explained how I should proceed with the repair. I was also advised about safety which I thought was excellent. No hard sell just good guidance and care all round. My custom will be tied to you now over this.
Massive thank you for getting me up and running, the spa is awesome.
20 de abril de 2023
Opinión espontánea
Respuesta de RotoSpa
Dear Clint, Thank you for taking the time to leave us such a fantastic review! We pride ourselves in the excellent quality of a RotoSpa, and our team are always happy to assist you in any way when it comes to enquiring, choosing, delivering, and installing your very own spa. We hope you continue to enjoy your British-built RotoSpa Regards James
Fantastic service and product
Great company to deal with and the guys (Nas and John) that delivered and installed the hot tub were helpful and did a great job. Explained all the functions and explained the chemicals and how to check levels etc. Overall fantastic service and great product. The hot tub itself is exactly what I wanted.
20 de abril de 2023
Opinión espontánea
Respuesta de RotoSpa
Dear Hayley, Thank you for taking the time to leave us such a fantastic review! We pride ourselves in the excellent quality of a RotoSpa, and our team are always happy to assist you in any way when it comes to enquiring, choosing, delivering, and installing your very own spa. We hope you continue to enjoy your British-built RotoSpa Regards James
Luke was brilliant
Luke was brilliant. The customer service was outstanding, and the product was exactly what we were looking for. We were extremely impressed with the quality and service overall.
20 de abril de 2023
Opinión espontánea
Respuesta de RotoSpa
Dear Annette, Thank you for taking the time to leave us such a fantastic review! We pride ourselves in the excellent quality of a RotoSpa, and our team are always happy to assist you in any way when it comes to enquiring, choosing, delivering, and installing your very own spa. We hope you continue to enjoy your British-built RotoSpa Regards James
The company was very easy to dealt with…
The company was very easy to deal with and everyone in the team I spoke to was helpful and knowledgeable. The delivery and installation went well and Luke was great.
18 de abril de 2023
Opinión espontánea
Respuesta de RotoSpa
Thank you for taking the time to leave us such a fantastic review! We pride ourselves in the excellent quality of a RotoSpa, and our team are always happy to assist you in any way when it comes to enquiring, choosing, delivering, and installing your very own spa. We hope you continue to enjoy your British-built RotoSpa Regards James
Excellent from start to finish
Excellent customer service made our choice of spa so easy. Delivery was fantastic the boys Luke and John were brilliant so friendly and explained everything we needed to know. Such a credit to the company. Thank you
3 de febrero de 2023
Opinión espontánea
Respuesta de RotoSpa
Dear Jessica,
Thank you for taking the time to leave us such a fantastic review! We pride ourselves in the excellent quality of a RotoSpa, and our team are always happy to assist you in any way when it comes to enquiring, choosing, delivering, and installing your very own spa. We hope you continue to enjoy your British-built RotoSpa
Regards
James
Quick efficient perfect part
9 de diciembre de 2022
The team are as awesome as the quality…
The team are as awesome as the quality of the Tub - always on hand to help and provide great service by British and buy the BEST !
6 de diciembre de 2022
Respuesta de RotoSpa
Hi there Hieth,
Thank you for taking the time to leave us such a fantastic review!
We pride ourselves in the excellent quality of a RotoSpa, and our team are always happy to assist you in any way when it comes to enquiring, choosing, delivering, and installing your very own spa.
We hope you continue to enjoy your British-built RotoSpa
Sofia from the RotoSpa Team.
Great product and outstanding service…
Great product and outstanding service from a very knowledgeable team can highly recommend this company
7 de diciembre de 2022
Opinión espontánea
Respuesta de RotoSpa
Hi there,
We really appreciate you taking the time to leave us such a fantastic review! I have passed on your kind words to the team who are pleased to hear that they provided you with the appropriate knowledge and customer service when it came to choosing our spas, and are over the moon to hear you'd recommend us to a friend!
Happy hot-tubbing!
Sofia, from the RotoSpa Team.
Arrived quickly well packaged and as…
Arrived quickly well packaged and as exoected
29 de noviembre de 2022
Respuesta de RotoSpa
Thank you for taking the time to leave us such a great review!
Here at RotoSpa we strive to ensure our customers receive the best quality service as well as product, and are over the moon to hear your spa arrived quickly and met your expectations!
Many thanks,
Sofia from the RotoSpa Team.
The only question is…. Are you worth it?
Yes you are!
Oh how can I express how much I Love my little 2 person hot tub. Yes it’s amazing to sit in it with my kindle and a cup of tea first thing in the morning listening to the bird I do a short meditation prayer and wake gently into my day before all hell breaks loose as usual. But the fact is has helped me with health issues is priceless. My lower back pain & hip pain is minimised to the extent I no longer take pain medication for them daily. The gentle warmth slowly dilates my blood vessels preventing the usual pain in my chest I have moving around & trying to function.
The team are also genuinely friendly & helpful. They have good solutions for keeping the cost of running low too.
29 de noviembre de 2022
Opinión espontánea
Respuesta de RotoSpa
Thank you Vanessa for taking the time to leave us such a fantastic review!
We are over the moon to hear you are loving your DuoSpa, and that its unique hydrotherapy system has made such a positive change to your health!
I have also passed on your kind comments to the team who are thrilled to have made your experience with us so simple and stress-free.
Happy hot-tubbing!
Sofia from the RotoSpa Team.
Just received delivery of our second…
Just received delivery of our second hot tub having sold the previous one with our last house, massive thank you too Carl and the rest of the team, would recommend this company to anyone who is looking to buy a spa, been a pleasure start to finish.
John and Diana Stacey
3 de noviembre de 2022
Opinión espontánea
Respuesta de RotoSpa
Morning both,
We appreciate you taking the time to leave us such a fantastic review! I have passed on your kind words to Karl & the team who are over the moon to hear that they made your experience with us a pleasure from start to finish. Enjoy your spa, and feel free to get in touch with any further queries you may have! :)
Sofia from the RotoSpa Marketing Team.
Hot tub Experts
Hot tub delivered on time. Super efficient install. Installer was very friendly and knowledgeable.
6 de octubre de 2022
Opinión espontánea
Respuesta de RotoSpa
Morning Nick, thank you for taking the time to write us a review!
We are glad that our service met expectations, and pride ourselves in our quick, efficient, fuss-free delivery & installation process. Thank you for your positive comments on our installer, and if you have any further queries, our team are more than happy to help :)
Sofia, from the RotoSpa Marketing Team.
Great company
Great company
Ordered the so80. Delivered sooner than expected
Installed by Steve in 2 hours
Had 2 follow up calls checking we’re happy.
Not often a company exceeds your expectations
Great tub, great firm, really pleased.
Special thanks to Victoria
12 de agosto de 2022
Opinión espontánea
Respuesta de RotoSpa
Morning Graeme, thank you for leaving us an amazing review! Here at RotoSpa we pride ourselves in making our delivery as quick and as fuss-free as possible. Our customer experience is so important to us that our team are always happy to help with any problems or queries you may have with your spa, no matter how long after installation. I have passed on your comment to Victoria who is overjoyed! We hope you continue to enjoy your DuoSpa S080, all the best.
Highly recommend Rotospa!
RotoSpa Ltd have totally transformed our garden experience. The kids have the perfect pool to play in and for the adults the most relaxing and fun spa experience, which we can enjoy in any weather. The team are super helpful and I highly recommend them. We hired one first for a few weeks before we made our decision and they were massively supportive. We’ve created the perfect family holiday in our own garden every day!
6 de agosto de 2022
Opinión espontánea
Respuesta de RotoSpa
Morning Kerrie, thank you for taking the time to leave us such a fantastic review! We are so happy to hear that your spa is providing fun for all of the family and your positive comments have been passed on to the RotoSpa team who are overjoyed. We hope you continue to enjoy your holiday at home in a RotoSpa.
AVOID Rotospa at all costs! Cheap and Poor Service
I wouldn't go with Rotospa, nothing but issues. I've had a tub with a hole in the shell, leaks, the headrests degraded so I have black bits floating in the tub, the air relief valve snapped, and all replacement parts which should be pence have been extortionate. I would avoid avoid avoid at all costs, these are an extremely budget brand, with very poor customer service. My tub turns itself off randomly, the controller keeps switching to Fahrenheit or resetting its time. Please save your money and look elsewhere.
5 de agosto de 2022
Opinión espontánea
Respuesta de RotoSpa
Thanks for the review Steve.
We are sorry to hear of your concern and, the four issues raised. We’d like to discuss the matter further and, offer guidance on the required service and maintenance needed on a four year old spa. We’ve called your mobile and the voicemail cuts off before we are able to leave a message. Would you call the office at your convenience and ask for Lee Woodley our operations Manager.
Many thanks
Great company
Great products, great company so far. Got a nice deal on a tub from them on their used section of website. Delivery went by nice and quick, arrived in great condition no nasty suprises. Started filling the tub, was nice and clean. Tub keeps in the heat overnight, its super super quiet and the jets are powerful enough to push you off the seats. Next day after delivery I get a call to make sure i'm happy with everything and to see if I needed any help with anything chemical or anything else. These tubs are nice as they don't require a crane, they roll right off the truck and into position, and should you come time to sell them it'd be as simple as draining, putting protective cover back on it and then rolling it back away into a truck. Nice quick, quiet and simple.
2 de agosto de 2022
Opinión espontánea
Respuesta de RotoSpa
Morning Cana, thank you for taking the time to leave us a fantastic review! We are glad you are enjoying your new hot tub; in fact, it is due to RotoSpa's unique RotoTherm insulation, heat loss and energy consumption are significantly reduced in order to maintain a low running cost. We pride ourselves in a fuss-free installation with no need for a crane or other install costs, so we are over the moon that our services have met expectations. Thank you again, the RotoSpa Team.
Hereford Duraspa S380
Well all We can say is our Duraspa S 380 is
The best money We have ever spent
It was installed last November
So we had the joys of Winter water therapy and now loving the summer dips
The combination of different seating and jet positions ensures a completely different experience where ever you choose to sit
We have the Wi-Fi attachment fitted which give complete control remotely from anywhere
As out spa is at our second home it allows us to raise and lower temperatures to suit us before we arrive
I was very sceptical about maintaining good water condition as we sometimes have to leave for upto 3 maybe sometimes 4 weeks. I was worried about nothing!!! Rotaspa listened and understood our position and guided us through a simple maintenance schedule that keeps our spa perfect however long we have left it.
These guys really are the best, no question!! The spa is the best no question!! And it’s all British
Seriously if you are considering a hot tub? You 100% will not be disappointed with a Rotaspa
Great product, great people
Thoroughly recommend
23 de julio de 2022
Opinión espontánea
Respuesta de RotoSpa
Good morning Richard. We appreciate you taking the time to leave us an in-depth review on our service and products. Our DuraSpa S380 is one of our most luxurious spas ensuring maximum relaxation and enjoyment, boasting a high-flow multiple distribution system in which water is delivered individually to each jet, providing a uniform pressure.
It is wonderful that you are enjoying our SmartLINK WiFi feature that allows you to take control of your spa remotely from any location at any time.
We have passed on your comments to the team who are over the moon to hear they could help when guiding you through the maintenance schedule of our spas.
We pride ourselves in being the UK's only spa pool manufacturer and our glad you decided to buy British. All the best, the RotoSpa Team
Really pleased with new DuospaS240
Very pleased with ordering process and delivery/ installation. Early days yet but so far very happy with the spa which fits well into my small garden.
9 de julio de 2022
Opinión espontánea
Respuesta de RotoSpa
Good morning Mike. Thank you for taking the time to leave us a fantastic review. It is wonderful to hear that our sales and delivery team have met service expectations. We hope you continue to enjoy your DuoSpa S240, our two to three person spa that still provides numerous hydrotherapy benefits whilst complementing a small garden. Many thanks, the RotoSpa Team
From the moment I walked into the…
From the moment I walked into the showroom and spoke to James, nothing was too much trouble and he seemed knowledgable about the products they were selling. He explained the pros and cons of different types of tubs and chemicals. Then arranging the delivery was very quick and effortless. Our patio was laid and hot tub delivered the next day!
8 de julio de 2022
Opinión espontánea
Respuesta de RotoSpa
Thank you Dale for your positive feedback. We have passed your comments onto James and the team who are overjoyed and pleased that we found the spa that is specific to your needs and that the delivery and installation was quick and stress-free. We hope you enjoy your spa, all the best the RotoSpa Team.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.