Royal Cleaning Opiniones 

894
TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Very good experience. They arrived ahead of time as asked for and completed a thorough job throughout my property at a fair price. Would recommend this service !

Valorada con 5 estrellas sobre 5

Very great experience, Petra and her sister were very helpful and left the house clean and tidy before the end of tenancy. Recommend!

Valorada con 5 estrellas sobre 5

Very satisfied with the service provided by Royal Cleaning. I have used them twice for end of tenancy cleaning and each time they have turned a total mess left by the tenant into a spotless flat. High... Ver más

Valorada con 5 estrellas sobre 5

Monica and her colleague did a fabulous job on our end of tenancy clean at a 4 bed house in Isleworth. They were super friendly, professional and left the house looking (and smelling) like new! Excell... Ver más

Información sobre la empresa

  1. Servicios de limpieza
  2. Servicio de limpieza de alfombras
  3. Servicio de limpieza comercial
  4. Servicio de limpieza de cortinas y tapicería
  5. Servicios de limpieza doméstica
  6. Servicio de limpieza de ventanas

Escrito por la empresa

Royal cleaning is a cleaning company which provides quality cleaning services to commercial and domestic clients in London and the Greater London area. We can assist you with End of Tenancy Cleaning, Pre-Tenancy Cleaning, After Builders Cleaning, Carpet Steam Cleaning, Mattress Steam Cleaning, Blinds Steam Cleaning, Curtains Steam Cleaning, Upholstery Steam Cleaning, Window Cleaning, Oven Cleaning, Junk Removal, Gardening, Hardfloor Cleaning and Polishing, Gardening, AirBnb Cleaning and many more.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

894 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

No ha contestado las opiniones negativas

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4,6

Todas las opiniones

(894)

14 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Amazing service

Amazing service. The team were lovely people, and the clean was incredible efficient and reasonably priced. 10/10 would use again.

8 de abril de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Do Not Recommend

We used Royal Cleaning for a Between Tenancy Clean and were extremely disappointed with the service we received. The cleaners left the flat with dusty shutters, a dirty toilet and towel rail and an unclean kitchen floor. The clean was rejected by our letting agent and our new tenant’s representative, and we were forced to get the flat re-cleaned at very short notice. Royal Cleaning offered us a re-clean under their Terms & Conditions, but we could not risk another sub-standard clean with our new tenant imminent. Very unprofessional and poor service. Do not recommend.

8 de abril de 2022
Opinión espontánea
Logotipo de Royal Cleaning

Respuesta de Royal Cleaning

Dear Mr. Wakefield,

Thank you for the provided feedback.

We would like to apologize for any inconvenience caused by this situation. We do cherish our customers and we strive to provide 100% satisfactory results.

However, we did reach you right after you contacted us, regarding this unfortunate circumstances. We offered to conduct a re-clean session at a convenient time for you in order to resolve the matter. Since this was not possible anymore in your case, we discussed the option for a partial refund as well, based on the provided photographic pieces of evidence from your side. Resolutions, which were declined from your end.

Additionally, the request for a full refund is totally unreasonable, since we do have our own photographic pieces of evidence which prove we did our best, in order to provide you with the best possible service.

Sincerely yours,
The Royal Cleaning Team!

Valorada con 5 estrellas sobre 5

A great service

This is the second time we have used Royal Cleaning and they certainly lived up to their standards. Our oven looks like new. We will be using them again!

31 de marzo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Would recommend!

I was able to book a rug, sofa and arm chair clean quickly and efficiently. The gentleman who came was on time, clearly knowledgable and executed the tasks quickly.

31 de marzo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

The service was professional quick and…

The service was professional quick and clean.
For the price I got I don’t think I would have gotten anything for cheaper.
Most rates I got were at least double …

Very happy to have found them.

One problem I had with them is that they might be busy and hence planning the time is hard and they might reschedule. So my recommendation is to schedule well ahead of moving out date.

28 de marzo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent and Professional Service

I needed an end of tenancy clean as part of my tenancy agreement, and due to unfortunate circumstances, it was needed last minute (the next day). Royal Cleaning were able to fit me in and did the clean to a high standard (I got my whole deposit back!). Their service was prompt, no fuss, and professional. Overall a great experience!

25 de marzo de 2022
Opinión espontánea
Valorada con 2 estrellas sobre 5

They quote a good price but they may…

They quoted a good price but they cancelled my job upon arrival and said the property is “too dirty” and “below normal maintaining”. The manager called me back later to apologise and explain the accident. Truly disappointed but two stars for the good customer service, respect and communication.

I booked move-out cleaning with them. 176GBP for small two bed flat, very good price. They arrived late for one hour. This is fine by me. However, after viewing the property, the cleaners left and told me that the job was cancelled due to the property being 'too dirty'.

The manager called me back later to apologise and explain the accident.

I guess everyone understand that cancelling a cleaning job due to the property being dirty is ridiculous. I don’t want to argue about cleanliness because level of cleanliness of the flat is irrelevant to their last minute cancellation.

23 de marzo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent

Excellent - the cleaners came early (but waited till we were ready), communicated clearly, got everything clean

14 de marzo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Oven restored to perfection

We are so pleased with the service. I did not believe for a second the oven could be this clean. It was in a really bad condition. In less than ten minutes it was sparking. They also cleaned the stove top and the microwave to a brilliant shine. What impressed me most was that as soon she they approached the door she removed her shoes. I found her really courteous and efficient.

10 de marzo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great job, cheapest quote, lovely customer service

Was reccomended this company from a friend, said it was the cheapest quote they got on end of tenancy cleaning. The customer service was great and super responsive, said they'll match any lower quote I could find. Glad we went with them, the women who came to the house were lovely and did a great job - our estate agent even commented on how good the house looked! Thanks so much

9 de marzo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

End of tenancy cleaning

The cleaners did an amazing job with the end of tenancy cleaning! Everything was so well done and very thorough. This is my second time using them and I would use them again.

9 de marzo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

After receiving a call saying that my…

After receiving a call saying that my flat was too dirty I was apprehensive . When I came back and saw the flat I was so amazed marina and her colleague done such a fantastic job . Would recommend royal cleaning 100% . Thank you 👍

25 de febrero de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Highly reccomended!

Monica and her colleague did a fabulous job on our end of tenancy clean at a 4 bed house in Isleworth. They were super friendly, professional and left the house looking (and smelling) like new! Excellent value for money considering how hard they worked and the end results. Would definitely reccomend.

15 de febrero de 2022
Opinión espontánea

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