Ella was really helpful and sorted out our registrations. She listened to what the issues were, then sorted it out promptly and capably. A great service - many thanks!
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Consulta las opiniones de los clientes
Fantastic experience Ella was very patient and helpful. Guided me through the the change of ownership online as I was having problems with and made clear with her instructions. So big thank you from... Ver más
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The registration form (form 8) would not work on line. Telephone answered in about 8 minutes by Olivia. She was pleasant, calm, patient, understanding and very professional. There was a history of is... Ver más
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The cost of registering a puppy is extortionate. Moreover the waiting time to have your registration completed and have the documents posted to you is unacceptable. This has been going on for years. I... Ver más
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Información sobre la empresa
Escrito por la empresa
We are the largest organisation in the UK devoted to dog health, welfare and training. Our objective is to make a positive difference to dogs and their owners. We run the UK's largest registration database for pedigree dogs and an activity register for crossbreed dogs.
Información de contacto
Reino Unido
- royalkennelclub.org.uk
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 77% de las opiniones negativas
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Maria was fantastic
Maria was fantastic. Walked me through everything I needed to do. Brilliant brand ambassador for the Kennel Club.

Respuesta de The Royal Kennel Club
Very helpful and informative once I…
Very helpful and informative once I found my way through all the numbered options, was quite relieved to actually speak to someone!

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Shocking customer service if you phone…
Shocking customer service if you phone up asking where your kennel club register ownership is he will give you cr** over the phone the guy was very rude to me very abrupt and shouting. I asked him where my kennel club register ownership is he said he was on its way and that was on the 12th of October. It’s now the 29th. absolutely shocking they charge you £23 for a piece of blinking paper. Shocking don’t use the kennel club but I’ll never register my dogs there again

Respuesta de The Royal Kennel Club

Respuesta de The Royal Kennel Club
Loren was so helpful
Loren was so helpful, friendly and professional, sorted my query quickly but not rushed, such a lovely lady to chat to, thank you. The only point I would make that to get to the correct person on the telephone there is not always the appropriate option, so a "non of these" option would help.

Respuesta de The Royal Kennel Club
Pleasant experience Contacted by a very competent…
Contacted by a very competent knowledgeable and extremely helpful representative.

Respuesta de The Royal Kennel Club
I found really big help from a…
I found really big help from a beautiful woman named gloria.

Respuesta de The Royal Kennel Club
Reliable and responsive insurers
My dog was insured with kennel club- Agria from when I got her as a tiny puppy. She was unfortunately diagnosed with a kidney condition at 10 months and died when she was four years old. Throughout her short life she had lots of fun but also a lot of visits to the vet. The insurers always paid the bills promptly and were very helpful in the last days of her life. It helped a lot to know that I can rely on them and don’t have to worry about the financial side of things. Thank you x

Respuesta de The Royal Kennel Club
Sorting and problem
Nothing was adding up, presumably a glitch in the software but Marie and the others in the team did a super job. Marie wouldn't give up!! She persevered until she cracked it. Marie thankyou so much

Respuesta de The Royal Kennel Club
Exceptional service Gloria was so…
Exceptional service Gloria was so helpful would highly recommend the kennel club.

Respuesta de The Royal Kennel Club
What a wonderful helpful lady Eleanor…
What a wonderful helpful lady Eleanor was, nothing was too much trouble and she went out of her way to assist me this morning. Eleanor definitely needs a pat on the back for her customer service. Bless her she obviously had a bad cold and still soldiered on.
Thankyou so much for making a very stressful time for me easier.

Respuesta de The Royal Kennel Club
Helpful Person
Loren helped me through the awful website pages regarding setting up a sales ad.

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Gloria is ace!
Gloria was super helpful and really genuine in her desire to resolve the issue I was facing. An absolute delight to talk to - I wish all helplines had such positive people taking our calls!

Respuesta de The Royal Kennel Club
Why take people's money for a service
Why take people's money for a service, then do nothing , don't even respond to complaints. Spam people all the time to take out insurance and send out two packs , what a waist of paper.
If I could give a 0 I would.
Scam comes to mind.

Respuesta de The Royal Kennel Club
Marie was very helpful with my…
Marie was very helpful with my enquiries today. Knowledgeable and patient. Thank you.

Respuesta de The Royal Kennel Club
Call answered promptly and very helpful lady
Loren was extremely helpful checked my pending application whilst speaking with her and got it all sorted I only called as puppies due to leave in 2 days
My call was answered promptly
I have to say the service overall I have received of late from the kennel club has been extremely good

Respuesta de The Royal Kennel Club
Natalie was super helpful sorted my…
Natalie was super helpful sorted my registration out for me without having to go back and forward with emails.

Respuesta de The Royal Kennel Club
Thankyou Gloria for all your help

Respuesta de The Royal Kennel Club
The Kennel Club are outstanding
We have recently purchased a KC registered puppy - and of course the breeder had to transfer ownership into our name . We rang the KC for a 5 generation certificate - Gloria talked the process thoroughly to us - and was absolutely superb . The amount of information the KC hold is frankly amusing

Respuesta de The Royal Kennel Club
Very Helpful and helped me get the…
Very Helpful and helped me get the puppy pack downloaded

Respuesta de The Royal Kennel Club
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