The Royal Kennel Club Opiniones 

1898
TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Ella was really helpful and sorted out our registrations. She listened to what the issues were, then sorted it out promptly and capably. A great service - many thanks!

Valorada con 5 estrellas sobre 5

Fantastic experience Ella was very patient and helpful. Guided me through the the change of ownership online as I was having problems with and made clear with her instructions. So big thank you from... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The registration form (form 8) would not work on line. Telephone answered in about 8 minutes by Olivia. She was pleasant, calm, patient, understanding and very professional. There was a history of is... Ver más

La empresa ha respondido

Valorada con 2 estrellas sobre 5

The cost of registering a puppy is extortionate. Moreover the waiting time to have your registration completed and have the documents posted to you is unacceptable. This has been going on for years. I... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Organización de protección de animales

Escrito por la empresa

We are the largest organisation in the UK devoted to dog health, welfare and training. Our objective is to make a positive difference to dogs and their owners. We run the UK's largest registration database for pedigree dogs and an activity register for crossbreed dogs.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 77% de las opiniones negativas

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4,6

Todas las opiniones

(1898)

150 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Maria was fantastic

Maria was fantastic. Walked me through everything I needed to do. Brilliant brand ambassador for the Kennel Club.

18 de noviembre de 2025
Opinión espontánea
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Thank you for your review. We really appreciate your feedback.

Valorada con 5 estrellas sobre 5

Very helpful and informative once I…

Very helpful and informative once I found my way through all the numbered options, was quite relieved to actually speak to someone!

5 de noviembre de 2025
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Thank you for taking the time to leave us a review. Your feedback is very valuable to us.

Valorada con 1 estrellas sobre 5

Shocking customer service if you phone…

Shocking customer service if you phone up asking where your kennel club register ownership is he will give you cr** over the phone the guy was very rude to me very abrupt and shouting. I asked him where my kennel club register ownership is he said he was on its way and that was on the 12th of October. It’s now the 29th. absolutely shocking they charge you £23 for a piece of blinking paper. Shocking don’t use the kennel club but I’ll never register my dogs there again

29 de octubre de 2025
Opinión espontánea
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Respuesta de The Royal Kennel Club

Thank you for your review, your feedback is very valuable to us. We are very sorry that your experience is not what you would have expected from The Kennel Club.
The charges for registering a litter are per puppy and the £23 covers the administration of the application (this is not automation or AI), the cost of paper and printing and postage.
We have experienced an issue with our print partners which resulted insignificant delays to our customers and we acknowledge that this is not good enough.
If you would like to raise a complaint please use our Complaints Form https://www.thekennelclub.org.uk/forms/registrations-complaints/ and one of the team will get in touch with you directly.

Valorada con 5 estrellas sobre 5

Polite

Polite, helpful and knowledgeable

27 de octubre de 2025
Opinión espontánea
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Thank you for your review.

Valorada con 5 estrellas sobre 5

Loren was so helpful

Loren was so helpful, friendly and professional, sorted my query quickly but not rushed, such a lovely lady to chat to, thank you. The only point I would make that to get to the correct person on the telephone there is not always the appropriate option, so a "non of these" option would help.

16 de octubre de 2025
Opinión espontánea
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Respuesta de The Royal Kennel Club

Thank you very much for taking the time to leave us a review. We really appreciate it.

Valorada con 5 estrellas sobre 5

Reliable and responsive insurers

My dog was insured with kennel club- Agria from when I got her as a tiny puppy. She was unfortunately diagnosed with a kidney condition at 10 months and died when she was four years old. Throughout her short life she had lots of fun but also a lot of visits to the vet. The insurers always paid the bills promptly and were very helpful in the last days of her life. It helped a lot to know that I can rely on them and don’t have to worry about the financial side of things. Thank you x

5 de julio de 2025
Opinión espontánea
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Respuesta de The Royal Kennel Club

Thank you for your review. We will be sure to let our partners at Agria know.

Valorada con 3 estrellas sobre 5

Sorting and problem

Nothing was adding up, presumably a glitch in the software but Marie and the others in the team did a super job. Marie wouldn't give up!! She persevered until she cracked it. Marie thankyou so much

9 de octubre de 2025
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Thank you for your review.

Valorada con 5 estrellas sobre 5

What a wonderful helpful lady Eleanor…

What a wonderful helpful lady Eleanor was, nothing was too much trouble and she went out of her way to assist me this morning. Eleanor definitely needs a pat on the back for her customer service. Bless her she obviously had a bad cold and still soldiered on.
Thankyou so much for making a very stressful time for me easier.

6 de octubre de 2025
Opinión espontánea
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Thank you for taking the time to leave us a review. We appreciate it.

Valorada con 5 estrellas sobre 5

Helpful Person

Loren helped me through the awful website pages regarding setting up a sales ad.

3 de octubre de 2025
Opinión espontánea
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Thank you for your review.

Valorada con 5 estrellas sobre 5

Gloria is ace!

Gloria was super helpful and really genuine in her desire to resolve the issue I was facing. An absolute delight to talk to - I wish all helplines had such positive people taking our calls!

2 de octubre de 2025
Opinión espontánea
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Thank you for your review.

Valorada con 1 estrellas sobre 5

Why take people's money for a service

Why take people's money for a service, then do nothing , don't even respond to complaints. Spam people all the time to take out insurance and send out two packs , what a waist of paper.
If I could give a 0 I would.
Scam comes to mind.

22 de septiembre de 2025
Opinión espontánea
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Respuesta de The Royal Kennel Club

We are sorry you have not had a satisfactory experience with our partners - Kennel Club Pet Insurance. If you wish to make a complaint to them please check their page here https://www.kcinsurance.co.uk/how-to-complain/ .

If this comment is regarding The Kennel Club please contact us here: https://www.thekennelclub.org.uk/forms/registrations-complaints/ so that we can look into the matter further.

Valorada con 5 estrellas sobre 5

Marie was very helpful with my…

Marie was very helpful with my enquiries today. Knowledgeable and patient. Thank you.

30 de septiembre de 2025
Opinión espontánea
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Respuesta de The Royal Kennel Club

Thank you for your review, We appreciate it.

Valorada con 5 estrellas sobre 5

Call answered promptly and very helpful lady

Loren was extremely helpful checked my pending application whilst speaking with her and got it all sorted I only called as puppies due to leave in 2 days
My call was answered promptly
I have to say the service overall I have received of late from the kennel club has been extremely good

26 de septiembre de 2025
Opinión espontánea
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Respuesta de The Royal Kennel Club

Thank you for taking the time to leave a review, we appreciate your feedback.

Valorada con 5 estrellas sobre 5

Natalie was super helpful sorted my…

Natalie was super helpful sorted my registration out for me without having to go back and forward with emails.

24 de septiembre de 2025
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Thank you for taking the time to leave us a review.

Valorada con 5 estrellas sobre 5

The Kennel Club are outstanding

We have recently purchased a KC registered puppy - and of course the breeder had to transfer ownership into our name . We rang the KC for a 5 generation certificate - Gloria talked the process thoroughly to us - and was absolutely superb . The amount of information the KC hold is frankly amusing

19 de septiembre de 2025
Opinión espontánea
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Respuesta de The Royal Kennel Club

Thank you for taking the time to leave us a review. We appreciate your time.

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