The Royal Kennel Club Opiniones 

1898
TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Ella was really helpful and sorted out our registrations. She listened to what the issues were, then sorted it out promptly and capably. A great service - many thanks!

Valorada con 5 estrellas sobre 5

Fantastic experience Ella was very patient and helpful. Guided me through the the change of ownership online as I was having problems with and made clear with her instructions. So big thank you from... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The registration form (form 8) would not work on line. Telephone answered in about 8 minutes by Olivia. She was pleasant, calm, patient, understanding and very professional. There was a history of is... Ver más

La empresa ha respondido

Valorada con 2 estrellas sobre 5

The cost of registering a puppy is extortionate. Moreover the waiting time to have your registration completed and have the documents posted to you is unacceptable. This has been going on for years. I... Ver más

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Información sobre la empresa

  1. Organización de protección de animales

Escrito por la empresa

We are the largest organisation in the UK devoted to dog health, welfare and training. Our objective is to make a positive difference to dogs and their owners. We run the UK's largest registration database for pedigree dogs and an activity register for crossbreed dogs.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

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Ha contestado el 77% de las opiniones negativas

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4,6

Todas las opiniones

(1898)

150 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Helpful guidance.

Pleasant and helpful guidance navigating website and resolving my enquiry.

17 de septiembre de 2025
Opinión espontánea
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Thank you very much for taking the time to leave us a review.

Valorada con 5 estrellas sobre 5

Liv was super helpful and…

Liv was super helpful and knowledgeable, I had several queries that were sorted out within the same call, super happy thank you 😊

15 de septiembre de 2025
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Thank you very much for taking the time to leave us a review.

Valorada con 5 estrellas sobre 5

can do helpful attitude

can do helpful attitude, massive improvement over the last few years, night and day.

12 de septiembre de 2025
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Thank you so much for your review.

Valorada con 5 estrellas sobre 5

Amanda was most helpful and patient

Amanda was most helpful and patient. I’ve been breeding and showing/ trials for 50 years. I am using the KC puppy pack for the first time and had problems with it not printing. Amanda was able to complete the form for me and emailed it as a pdf which I have now printed. Sorry my generation is not as savy as the youngsters. Probably my best experience with KC staff. Well done Amanda. Many thanks.

5 de septiembre de 2025
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Thank you for your valuable feedback.

Valorada con 5 estrellas sobre 5

I have a few medical problems,which…

I have a few medical problems,which sometimes makes it difficult to communicate on telephone, Natalie was amazing, nothing to much trouble to explain things to me ,god bless Natalie I wish all call handlers where like her,5 stars to kennel club for amazing experience

3 de septiembre de 2025
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Thank you very much for taking the time to leave us a review.

Valorada con 4 estrellas sobre 5

Help to navigate an outdated system

Eleanor the call handler was very helpful and understanding as again due to the Kennel clubs outdated and archaic system it has been far more challenging than necessary to register a litter of puppies. Many thanks Eleanor very helpful 👏

30 de agosto de 2025
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We appreciate your feedback and the time taken to leave your review. We're please Eleanor was able to assist you.

Valorada con 5 estrellas sobre 5

Extremely Helpful

Gloria was extremely helpful when discussing my litter registration with me and went that extra mile to help resolve the issue. Would recommend!

28 de agosto de 2025
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Thank you for your valuable feedback.

Valorada con 5 estrellas sobre 5

Very efficient service

I spoke with Loren about ordering 5 generation pedigrees because I could not do it online due to a problem. Loren was very helpful & took my order & dealt with it immediately. I also received confirmation emails. I was very pleased with her service. Thank you Loren.

26 de agosto de 2025
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Thank you for taking the time to leave us a great review.

Valorada con 5 estrellas sobre 5

The phone was answered quickly

The phone was answered quickly. Loren listened carefully to my query and in only a few minutes referred to the correct department and came back with an answer for me. A very courteous and efficient customer service. Keep up the brilliant work

22 de agosto de 2025
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Thank you for taking the time to leave us your review, we appreciate it.

Valorada con 5 estrellas sobre 5

Missing document

One of my pedigree certs did not arrive. I waited the appropriate length of time then phoned & spoke to Marie. She was very helpful & arranged for a new cert to be sent out. It has arrived today, so I'm happy now. I'm not sure how an A3 item can go missing in the post though.....

15 de agosto de 2025
Opinión espontánea
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Respuesta de The Royal Kennel Club

We are sorry you did not receive your documentation as expected but are happy that Marie could help you. Thank you for taking the time to leave us a review.

Valorada con 5 estrellas sobre 5

Thankyou!

Thanks to Gloria we could organise a three generation pedigree as the Web site was daunting to embark on!

Kind, patient helpful, understanding and very helpful service.

Thankyou Gloria 🙏

14 de agosto de 2025
Opinión espontánea
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Thank you very much for your review. We appreciate the time taken.

Valorada con 5 estrellas sobre 5

Excellent service

Tyler was friendly, approachable & could not have been more helpful.
Issue immediately sorted.
Thank you.

13 de agosto de 2025
Opinión espontánea
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Respuesta de The Royal Kennel Club

Thank you very much for your review. We appreciate the time taken.

Valorada con 5 estrellas sobre 5

Had a problem with the website and lost…

Had a problem with the website and lost all my work the night before the woman I contacted to be honest wasn't much help but the reason I gave 5 stars to the review was this morning I got an Earth's Angel called Marie who sorted the problem out giving Me the help and support I needed as tech is not one of My strong points but this young lady sorted out the problem in the way public expect and done a 5 * job in doing so. So thanks Marie and 5 * from Me to you ❤️

12 de agosto de 2025
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Thank you very much for your review. We appreciate the time taken.

Valorada con 5 estrellas sobre 5

Fab customer service

I have spoken with Loren several times and she is fantastic. She is always really helpful, polite and knowledgeable.

11 de agosto de 2025
Opinión espontánea
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Thank you very much for your review. We appreciate the time taken.

Valorada con 5 estrellas sobre 5

Litter registration

I contacted Loren today to discuss my new litter registration. I had made some errors completing the online form and she got the issues sorted out and puppy registration authorised for me.
Loren was very efficient, understanding and very kind to speak to. Thank you Loren.

1 de agosto de 2025
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Respuesta de The Royal Kennel Club

Thank you very much for your review. We appreciate the time taken.

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