NOW OFFERED REPLACEMENT so all good and settled Thank you My carpenter said that this cladding was completely unusable and he would not use it for cladding my dorma windows as it would be a waste of... Ver más
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Consulta las opiniones de los clientes
Great range of planters with many sizes in each range. We chose a hexagonal wooden planter which looks great in our front garden. We have yet to plant it up but already it is drawing compliments from... Ver más
Ordering straightforward and prices fine. There was a muddling mismatch with V1 delivery over numbers of items out for delivery ( items vs bundles) but Ruby customer response prompt and friendly. Prod... Ver más
La empresa ha respondido
Great gates. I have to give 4 stars due to and documented they forgot to send some fixings and also wasn't mentioned when buying black painted gate fixings, some bolts came galv which was frustrating... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Ruby is an FSC certified, industry leading garden timber manufacturer, supplying handmade wooden pergolas, fence panels, entrance gates, field gates, sheds, planters, timber cladding and more. Based in Devon, we deliver our products nationwide, with bespoke designs and an installation service available.
Información de contacto
Ruby UK LTD, Burdon Lane, EX21 5LX, Highampton, Reino Unido
- 01409 231 763
- customersupport@ruby.co.uk
- ruby-group.co.uk
4,5
Excelente
2 mil opiniones
Ha contestado el 81% de las opiniones negativas
Suele responder en menos de 2 semanas
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I used Ruby for an order
I used Ruby for an order, and selected them over other suppliers due to their promise of a short 5-7 working day leadtime. We are now about 3 weeks late with no communication about why. I still haven't received the cladding.
20 de marzo de 2026
Opinión espontánea
Respuesta de Ruby UK
Hello Andrew,
I’m very sorry to hear that your order hasn’t arrived.
If you could please get back to us with your order details, I can look into this and get it resolved for you as quickly as possible.
My apologies again for the delay, and I look forward to hearing from you.
Kind Regards
Kate
Ruby
Need to enclose erection details with…
Need to enclose erection details with shed, 1 part missing, but after sales service brilliant .would buy again.
4 de marzo de 2026
Respuesta de Ruby UK
Hi Nigel,
Thank you for your review.
We’re sorry to hear that the erection instructions were not included and that a part was missing, but we’re pleased our after-sales team was able to resolve this for you.
It’s great to know you would buy from us again. If there’s anything further we can assist with, please don’t hesitate to get in touch.
Kindest Regards,
Lydia
Ruby
Misleading statements on their website - no installation
Visited their site and asked them if their prices included installation because at the top of their website, it says "
Nationwide Delivery & Install".
When I asked if they install, they replied in their web chat, "NO, this is supply only. You would need to arrange fitting, usually with local builder / landscaper".
I asked why it states Nationwide Delivery & Install at the top of their site and they stopped the chat.
Watch this one - don't trust them.
Following your reply in which you stated, "In your specific case, as you were enquiring about a garden gate and we are based in Devon, we suggested using a local installer", you're implying that you knew where I am based. You did not. It did not come up in the conversation.
It would have been better to just come clean and admit that you only have the "install" sign to attract customers under false pretences. I have been in touch with National Trading Standards and issued a complaint against your company.
Please don't reply again. It is in their hands now and I'm sure they'll be in touch.
18 de marzo de 2026
Opinión espontánea
Respuesta de Ruby UK
Hello,
Thank you for taking the time to leave your feedback, it is genuinely appreciated.
I am sorry for any confusion caused during your enquiry. We do offer an installation service, however this is priced separately depending on the product and location. We are always happy to provide a full quote including installation where required.
In your specific case, as you were enquiring about a garden gate and we are based in Devon, we suggested using a local installer as this would likely be the most cost effective and practical option. Our aim is always to provide the best overall solution for each customer.
If you would still like a quotation including installation, please feel free to get back in touch and we will be more than happy to assist.
Kind Regards,
Kate
Ruby
Well made gates
I was kept informed throughout the process. Well made gates were delivered. There was a mix up with the ironwork but that was quickly resolved
26 de febrero de 2026
Respuesta de Ruby UK
Hello,
Thank you for your kind review.
We’re pleased to hear that you were kept informed throughout the process and that you’re happy with the quality of your gates. We also appreciate your understanding regarding the mix-up with the ironwork and are glad we were able to resolve this quickly.
Your feedback is greatly appreciated, and we hope to assist you again in the future.
Kindest Regards,
Lydia
Ruby
Respuesta de Ruby UK
Hi Mrs Lawrence,
Thank you for your kind review.
We’re delighted to hear that you found our service efficient. Your feedback is greatly appreciated, and we look forward to assisting you again in the future.
Kindest Regards,
Lydia
Ruby
Effortless purchase of a top notch gate…
Effortless purchase of a top notch gate for our garden. Instant access to help and advice and a pleasure to be able to talk to pleasant person at the other end of the phone.
3 de marzo de 2026
Respuesta de Ruby UK
Hi Andrew,
Thank you for your wonderful review.
We’re delighted to hear that you found the purchasing process effortless and that you’re pleased with your garden gate. It’s great to know you had easy access to help and advice, and that speaking with our team was a positive experience.
We truly appreciate your feedback and look forward to assisting you again in the future.
Kindest Regards,
Lydia
Ruby
Does what I want
Easy to order turned up on time
Some of the notches could fit together better
But otherwise a decent product
3 de marzo de 2026
Respuesta de Ruby UK
Hi Phil,
Thank you for your review.
We’re pleased to hear that you found the ordering process easy and that your delivery arrived on time. We appreciate your feedback regarding the notches and will take this on board.
If there’s anything further we can assist with, please don’t hesitate to get in touch.
Kindest Regards,
Lydia
Ruby
Well built and great quality and a great price. Adam is a legend
Can’t believe the quality of these gates and post for the money, they are well made and a lot sturdier than I was expecting.
Deliver in the time stated and for a reasonable cost.
Last but not least Adam is so helpful and great at guiding you!! Thank you so much.
Slight damage to the gates but I feel that was done in transit.
Will be getting more stuff from them.
2 de marzo de 2026
Opinión espontánea
Respuesta de Ruby UK
Hello,
Thank you for your fantastic review.
We’re delighted to hear that you were impressed with the quality and sturdiness of the gates and posts, and that you found them great value for money. It’s also great to know that delivery was on time and reasonably priced.
Adam will be especially pleased to hear your kind comments—he takes great pride in helping customers find the right solution.
We’re sorry to hear there was slight damage on arrival, likely during transit. If there’s anything further we can do to assist with this, please don’t hesitate to get in touch.
Thank you again for your support—we look forward to helping you with your next order.
Kindest Regards,
Lydia
Ruby
Very prompt service
Very prompt service. Lovely wood and cut accurately. Thank you.
3 de marzo de 2026
Respuesta de Ruby UK
Hi Brian,
Thank you for your kind review.
We’re delighted to hear that you were pleased with the prompt service and the quality and accuracy of the wood. It’s great to know you had a positive experience.
We really appreciate your feedback and we hope to assist you again in the future.
Kindest Regards,
Lydia
Ruby
Great service
Have ordered products several times and quality is great and good value, delivery fast.
3 de marzo de 2026
Respuesta de Ruby UK
Hi Don,
Thank you for your continued support.
We’re delighted to hear that you’ve been pleased with the quality and value of our products across multiple orders, as well as the fast delivery. It’s great to have you as a returning customer.
We really appreciate your feedback and look forward to assisting you again in the future.
Kindest Regards,
Lydia
Ruby
Great customer service and fast…
Great customer service and fast delivery.
Thank you.
23 de febrero de 2026
Respuesta de Ruby UK
Hi Sheila,
Thank you for your kind review.
We’re delighted to hear that you were pleased with our customer service and fast delivery. Your feedback is greatly appreciated.
We look forward to assisting you again in the future.
Kindest Regards,
Lydia
Ruby
Respuesta de Ruby UK
Hi Steven,
Thank you for your kind review.
We’re delighted to hear that you were pleased with the communication, prompt delivery, and quality of the goods. It’s great to know you had a positive experience with us.
We really appreciate your feedback and look forward to assisting you again in the future.
Kindest Regards,
Lydia
Ruby
Delivered on time
Delivered on time. Great quality. Kept informed of progress of order.
23 de febrero de 2026
Respuesta de Ruby UK
Hi David,
Thank you for your kind review.
We’re delighted to hear that your order was delivered on time, that you’re pleased with the quality, and that you felt well informed throughout the process.
We really appreciate your feedback and look forward to assisting you again in the future.
Kindest Regards,
Lydia
Ruby
Delivery on time and notified on a…
Delivery on time and notified on a reguar basis. Items placed carefully and staff pleasant. This company exceeds on communication and the product received was quality at an affordable price. A big THANK YOU to all concerned.
26 de febrero de 2026
Respuesta de Ruby UK
Hi Pratcia,
Thank you for your wonderful review.
We’re delighted to hear that your delivery arrived on time and that you were kept well informed throughout the process. It’s also great to know that our team were pleasant and handled your items with care.
We’re especially pleased that you found our communication and product quality to exceed expectations while still offering good value for money.
Thank you again for your kind words—it’s truly appreciated, and we look forward to assisting you again in the future.
Kindest Regards,
Lydia
Ruby
Easy to deal with and reliable delivery…
Easy to deal with and reliable delivery with an ultra-cheerful and helpful driver. Reasonable prices and good quality.
27 de febrero de 2026
Respuesta de Ruby UK
Hello,
Thank you for your kind review.
We’re delighted to hear that you found us easy to deal with and that the delivery was reliable. It’s especially great to know that our driver made such a positive impression.
We’re also pleased that you’re happy with the quality and pricing. Your feedback is greatly appreciated, and we look forward to assisting you again in the future.
Kindest Regards,
Lydia
Ruby
Respuesta de Ruby UK
Hi Robin,
Thank you for your kind review.
We’re delighted to hear that you had an excellent all-round experience. Your feedback is greatly appreciated, and we look forward to assisting you again in the future.
Kind Regards,
Lydia
Ruby
Great customer services
Great customer services. Fantastic updates at all times, as to delivery. Fast delivery. Great company - will use them again
26 de febrero de 2026
Respuesta de Ruby UK
Hello,
Thank you for your wonderful review.
We’re delighted to hear that you were pleased with our customer service and the regular delivery updates. It’s great to know that everything arrived quickly and that you had a positive experience with us.
We truly appreciate your support and look forward to assisting you again in the future.
Kindest Regards,
Lydia
Ruby
Ordering and delivery very good only…
Ordering and delivery very good only concern how nails were put into wood
26 de febrero de 2026
Wood quality was poor
Wood quality was poor, 18 out of 78 peices of Larch which cost £1200 were unusable due to damage, customer service was good as they agreed to replace 7 of them and a edging peice with delivery the following week.
24 de febrero de 2026
Respuesta de Ruby UK
Hi Jim,
Thank you for taking the time to leave us a review on Trustpilot. We’re really pleased we were able to arrange replacement lengths for you, and we’re sorry that some of the original lengths were not up to our usual standard.
I can see that the replacements have now been delivered, but if there’s anything further we can help with, please don’t hesitate to get in touch. We always want our customers to have a positive experience, and we hope we were able to put things right for you. 😊
Kind Regards
Kate
Ruby
Kept in the loop from quote to delivery
From quote to delivery I was kept in the loop with the progress of my order, my gates turn up at the time promised, although I did have a problem with the vehicle tracking, it seemed that the lorry was stuck on the m5 when actually it was outside of my drive🙃. The gates were as promised and look great on my driveway.
19 de febrero de 2026
Respuesta de Ruby UK
Hello,
hank you for your detailed review.
We’re delighted to hear that you were kept well informed throughout the process and that your gates arrived as promised and look great on your driveway.
We appreciate your feedback regarding the vehicle tracking and will certainly take this on board, as we understand how important accurate updates are.
Thank you again for your kind comments—we really appreciate your support and look forward to assisting you again in the future.
Kindest Regards,
Lydia
Ruby
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