NOW OFFERED REPLACEMENT so all good and settled Thank you My carpenter said that this cladding was completely unusable and he would not use it for cladding my dorma windows as it would be a waste of... Ver más
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Consulta las opiniones de los clientes
Great range of planters with many sizes in each range. We chose a hexagonal wooden planter which looks great in our front garden. We have yet to plant it up but already it is drawing compliments from... Ver más
Ordering straightforward and prices fine. There was a muddling mismatch with V1 delivery over numbers of items out for delivery ( items vs bundles) but Ruby customer response prompt and friendly. Prod... Ver más
La empresa ha respondido
Great gates. I have to give 4 stars due to and documented they forgot to send some fixings and also wasn't mentioned when buying black painted gate fixings, some bolts came galv which was frustrating... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Ruby is an FSC certified, industry leading garden timber manufacturer, supplying handmade wooden pergolas, fence panels, entrance gates, field gates, sheds, planters, timber cladding and more. Based in Devon, we deliver our products nationwide, with bespoke designs and an installation service available.
Información de contacto
Ruby UK LTD, Burdon Lane, EX21 5LX, Highampton, Reino Unido
- 01409 231 763
- customersupport@ruby.co.uk
- ruby-group.co.uk
4,5
Excelente
2 mil opiniones
Ha contestado el 81% de las opiniones negativas
Suele responder en menos de 2 semanas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Easy to order
Easy to order. Delivery in good time. Gate was great quality. Delivery driver was lovely too.
27 de marzo de 2026
Nice quality gates
31 de marzo de 2026
Delivered promptly but a bit…
Delivered promptly but a bit disappointed with the quality
31 de marzo de 2026
Extremely pleased with the panels
Extremely pleased with the panels. Very sturdy and well made. Would definitely buy again.
26 de marzo de 2026
Excellent company
Great communication and swift delivery. I had a few questions that were quickly answered on-line.
Over the moon with product took me 3 days to put it up but well worth it.
31 de marzo de 2026
Great product and efficient delivery
31 de marzo de 2026
Apart from incorrect day for delivery…
Apart from incorrect day for delivery given, the remainder of the service was excellent.
31 de marzo de 2026
Order was on time and free delivery…
Order was on time and free delivery from Devon to Yorkshire the chat option was very helpful so no complaints at all
31 de marzo de 2026
Ruby log lap boardsHave used Ruby before and have always…
Have used Ruby before and have always had excellent service from them. Deliveries are always on time and date.
31 de marzo de 2026
Goods were well packed and good…
Goods were well packed and good quality. Courier used were friendly and considerate. Would recommend ruby
23 de marzo de 2026
Great service really quick delivery…
Great service really quick delivery they look fantastic
30 de marzo de 2026
great service & great products
Great product (cedar cladding) and very competitively priced; very helpful sales team - able to provide guidance on technical matters. Delivery charge very reasonable and arrived on time with courteous delivery unloaded by the driver - as an architect often involved in the specification of timber components I can recommend and will definitely be using again - many thanks!
25 de marzo de 2026
Great range of planters with many sizes…
Great range of planters with many sizes in each range. We chose a hexagonal wooden planter which looks great in our front garden. We have yet to plant it up but already it is drawing compliments from our neighbours. Planter arrived as stated on the web and was carefully placed in the spot we specified by the delivery team. I will definitely use this company again.
23 de marzo de 2026
Respuesta de Ruby UK
Hi Chris,
Thank you for taking the time to leave us a review; I’m sorry to hear it was only a 1-star experience for you.
I know we have already discussed this and everything has now been sorted, but if there is anything else we can do to help, please don’t hesitate to reach out. We would love to know if there's anything more we can do to make this experience better for you!
My apologies again, and I look forward to hopefully hearing from you soon. 😊
Kind Regards
Kate
Good delivery time
Good delivery time. Able to get full measurements of 5 bar gate to check it would fit from website. Very pleased with my purchase. Can not fault and would use again without hesitation
20 de marzo de 2026
Respuesta de Ruby UK
Hi Richard,
Thank you very much for your kind review.
We’re delighted to hear that you found the measurements on our website helpful and that your gate was a perfect fit. It’s also great to know you were pleased with the delivery time.
We really appreciate your feedback and are glad you had a positive experience with us. We look forward to assisting you again in the future.
Kindest Regards,
Lydia
Ruby
The gates were very good
The gates were very good. The communication on my order was poor delivery fell outside the 3-7 working days
25 de marzo de 2026
Respuesta de Ruby UK
Hello Peter,
Thank you for taking the time to leave us a review; I’m sorry to hear it was only a 3-star experience for you.
I know we have already discussed this and everything has now been sorted, but if there is anything else we can do to help, please don’t hesitate to reach out. We would love to know if there's anything more we can do to make this experience better for you!
My apologies again, and I look forward to hopefully hearing from you soon. 😊
Kind Regards
Kate
Ruby
Really helpful customer service
25 de marzo de 2026
Respuesta de Ruby UK
Thank you for your kind feedback.
We’re really pleased to hear that you found our customer service helpful. Providing a positive experience is very important to us, so it’s great to know we met your expectations.
We truly appreciate your support.
Kindest Regards,
Lydia
Ruby
NOW OF/F/LERED REPLACEMENT SO ALL OKCladding full of holes …
NOW OFFERED REPLACEMENT so all good and settled Thank you
My carpenter said that this cladding was completely unusable and he would not use it for cladding my dorma windows as it would be a waste of time. I have previously had this cladding from you and it was excellent so I don’t know why you would send me such rubbish,
25 de marzo de 2026
Respuesta de Ruby UK
Hi Robert,
We’re really pleased that we were able to get this resolved for you, and we apologise again for the issues at the beginning.
We really look forwarding to hearing from you again in the future.
Kindest Regards,
Lydia
Ruby
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