Ruby UK Opiniones 2348

TrustScore: 4.5 sobre 5

4,5

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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

NOW OFFERED REPLACEMENT so all good and settled Thank you My carpenter said that this cladding was completely unusable and he would not use it for cladding my dorma windows as it would be a waste of... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Great range of planters with many sizes in each range. We chose a hexagonal wooden planter which looks great in our front garden. We have yet to plant it up but already it is drawing compliments from... Ver más

Valorada con 4 estrellas sobre 5

Ordering straightforward and prices fine. There was a muddling mismatch with V1 delivery over numbers of items out for delivery ( items vs bundles) but Ruby customer response prompt and friendly. Prod... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Great gates. I have to give 4 stars due to and documented they forgot to send some fixings and also wasn't mentioned when buying black painted gate fixings, some bolts came galv which was frustrating... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda para la reforma del hogar
  2. Zona BBQ
  3. Jardín
  4. Vivero
  5. Tienda de mobiliario para jardín
  6. Ferretería

Escrito por la empresa

Ruby is an FSC certified, industry leading garden timber manufacturer, supplying handmade wooden pergolas, fence panels, entrance gates, field gates, sheds, planters, timber cladding and more. Based in Devon, we deliver our products nationwide, with bespoke designs and an installation service available.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 81% de las opiniones negativas

Suele responder en menos de 2 semanas

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Valorada con 5 estrellas sobre 5

Excellent company

Great communication and swift delivery. I had a few questions that were quickly answered on-line.
Over the moon with product took me 3 days to put it up but well worth it.

31 de marzo de 2026
Valorada con 5 estrellas sobre 5

great service & great products

Great product (cedar cladding) and very competitively priced; very helpful sales team - able to provide guidance on technical matters. Delivery charge very reasonable and arrived on time with courteous delivery unloaded by the driver - as an architect often involved in the specification of timber components I can recommend and will definitely be using again - many thanks!

25 de marzo de 2026
Valorada con 5 estrellas sobre 5

Great range of planters with many sizes…

Great range of planters with many sizes in each range. We chose a hexagonal wooden planter which looks great in our front garden. We have yet to plant it up but already it is drawing compliments from our neighbours. Planter arrived as stated on the web and was carefully placed in the spot we specified by the delivery team. I will definitely use this company again.

23 de marzo de 2026
Valorada con 1 estrellas sobre 5

Still not had the gate I ordered 2…

Still not had the gate I ordered 2 weeks ago!

26 de marzo de 2026
Logotipo de Ruby UK

Respuesta de Ruby UK

Hi Chris,

Thank you for taking the time to leave us a review; I’m sorry to hear it was only a 1-star experience for you.

I know we have already discussed this and everything has now been sorted, but if there is anything else we can do to help, please don’t hesitate to reach out. We would love to know if there's anything more we can do to make this experience better for you!

My apologies again, and I look forward to hopefully hearing from you soon. 😊

Kind Regards
Kate

Valorada con 5 estrellas sobre 5

Good delivery time

Good delivery time. Able to get full measurements of 5 bar gate to check it would fit from website. Very pleased with my purchase. Can not fault and would use again without hesitation

20 de marzo de 2026
Logotipo de Ruby UK

Respuesta de Ruby UK

Hi Richard,

Thank you very much for your kind review.

We’re delighted to hear that you found the measurements on our website helpful and that your gate was a perfect fit. It’s also great to know you were pleased with the delivery time.

We really appreciate your feedback and are glad you had a positive experience with us. We look forward to assisting you again in the future.

Kindest Regards,
Lydia
Ruby

Valorada con 3 estrellas sobre 5

The gates were very good

The gates were very good. The communication on my order was poor delivery fell outside the 3-7 working days

25 de marzo de 2026
Logotipo de Ruby UK

Respuesta de Ruby UK

Hello Peter,

Thank you for taking the time to leave us a review; I’m sorry to hear it was only a 3-star experience for you.

I know we have already discussed this and everything has now been sorted, but if there is anything else we can do to help, please don’t hesitate to reach out. We would love to know if there's anything more we can do to make this experience better for you!

My apologies again, and I look forward to hopefully hearing from you soon. 😊

Kind Regards
Kate
Ruby

Valorada con 5 estrellas sobre 5
Logotipo de Ruby UK

Respuesta de Ruby UK

Thank you for your kind feedback.

We’re really pleased to hear that you found our customer service helpful. Providing a positive experience is very important to us, so it’s great to know we met your expectations.

We truly appreciate your support.

Kindest Regards,
Lydia
Ruby

Valorada con 4 estrellas sobre 5

NOW OF/F/LERED REPLACEMENT SO ALL OKCladding full of holes …

NOW OFFERED REPLACEMENT so all good and settled Thank you
My carpenter said that this cladding was completely unusable and he would not use it for cladding my dorma windows as it would be a waste of time. I have previously had this cladding from you and it was excellent so I don’t know why you would send me such rubbish,

25 de marzo de 2026
Logotipo de Ruby UK

Respuesta de Ruby UK

Hi Robert,

We’re really pleased that we were able to get this resolved for you, and we apologise again for the issues at the beginning.

We really look forwarding to hearing from you again in the future.

Kindest Regards,
Lydia
Ruby

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