Rugmaster Opiniones 

109
•
TrustScore: 5 sobre 5

4,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The whole experience was simple. My rug was picked up, the options available to me were set out clearly and then my chosen option was executed speedily and well.

Valorada con 5 estrellas sobre 5

Rugmaster have done an excellent job on both of our rugs recently. Deep clean, de-mothed and repaired damage on the fringe and the leather grips on one, then deep clean, colour restoration and tot... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I saw a moth larva on my cherished Beni Ourain vintage rug and it hadn't been cleaned in five years, so it was time for these guys to step in. Efficient pickup and drop off for free, rug inspection, m... Ver más

Valorada con 5 estrellas sobre 5

Rugmaster did an outstanding job of cleaning and repairing some beautiful but sadly very moth-eaten vintage Moroccan rugs - so extraordinarily fine was the restoration that I couldn’t find where the... Ver más

Información sobre la empresa

  1. Tienda de moquetas
  2. también en la categoría
  3. Contratista de materiales para suelos
  4. Diseñador de interiores
  5. Tienda de alfombras orientales
  6. Tienda de artículos para el hogar
  7. Tienda de decoración e interiorismo

Escrito por la empresa

Rug repairs, cleaning, valuation and a rug shop - all in North London Repairs: * Experts from generations of rug masters * Optional free replacement rug for the duration of repairs * Original materials * 10 years guarantee With some of the most skilled experts at various methods of rug repairs (some of which have been in family business for last 3 generations), access to original materials and dyes directly from country of origin or exact tribes, and constant devotion to professional improvement among the team, we are proud to offer top quality rug and carpet repair service in UK. Cleaning: * Safe * Thorough * Free uplift and delivery Using the power of modern technology we remove the dust from the rugs at no additional cost to the customer. After the dust has been completely removed, we proceed with full-immersion hand washing of the rugs with the safest methods possible Valuation: * Experienced value estimation * Valuation certificate for insurance and other purposes Shop: Check out our shop and find some of the best rugs in the market.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

109 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(109)

8 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Dog chewed Afghan rug

The people ( Sam and David ) I spoke to were polite and helpful.
Professional know-how was clear.
A bit more communication while they had my rug would have been good. However , when I did get it back , I was very happy with the work that has been done on it. Good as new , probably better !

15 de mayo de 2024
Opinión espontánea
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Respuesta de Rugmaster

Thank you so much for your positive feedback! We are delighted to hear that you found Sam and David polite and helpful, and that our professional know-how was evident. We truly appreciate your kind words about the quality of our work.

We also value your constructive feedback regarding communication. We are always striving to improve our services, and your input helps us identify areas where we can enhance our customer experience. We will work on ensuring more consistent updates in the future.

We’re thrilled that you are happy with your rug and that it feels as good as new, if not better! If you have any further needs or questions, please don’t hesitate to reach out.

Valorada con 5 estrellas sobre 5

Good communication and different…

Good communication and different options offered to remove stain.

13 de mayo de 2024
Opinión espontánea
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Respuesta de Rugmaster

Thank you for your positive feedback! We're delighted to hear that you appreciated our good communication and the range of options we provided for stain removal, including our specialised service in colour restoration. Offering effective solutions and clear communication are always our top priorities. We look forward to serving you again in the future!

Valorada con 5 estrellas sobre 5

Did a great job on cleaning my rug

My rug had its lovely bright colours restored. They did a great job. I thought the price was fair as my rug was unusual and needed specialist cleaning. They are nice friendly people to deal with and provide a good service. There was a hiccup with the first time they tried to deliver my rug back to me. But that was put right with a an efficient delivery the second time.

2 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

I’m really impressed

I’m really impressed! I thought it was too late for my Persian tabriz rug but rug master proved me wrong, the restoration was phenomenal and the service was quick.

27 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Looks Like Brand New Rug

Ringmaster were great. They were polite and respectful you don’t see that so often anymore. They collected and delivered as promised and did a super cleaning job. The rug and smells as good as new. Fab service.

9 de marzo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent job

Excellent job. The rugs are sparkling and as good as new. Sam was lovely to deal with and definitely knows his stuff. I was very happy with the service I received.

12 de marzo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Brilliant, fair price

I saw a moth larva on my cherished Beni Ourain vintage rug and it hadn't been cleaned in five years, so it was time for these guys to step in. Efficient pickup and drop off for free, rug inspection, moth proofing, and most importantly -- restoring it to fluffy white brilliance -- all done for a reasonable price. Will 💯 use again.

7 de marzo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Really friendly personal service

Really friendly personal service, from initial quote to pickup and drop off. We were moving and they were able to pick up our four rugs from the old address and deliver to the new place, which was great. One of our rugs had some staining from coffee and various other spillage and now looks good as new. All the rugs came back lovely and clean. It was such a painless experience I would not consider anyone else next time the rugs need a clean.

2 de febrero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Wonderful experience

Wonderful experience - so quick, so effective and very kind human service. Literally picked up the day I got in contact and dropped back not long after.

24 de enero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service

Excellent service! Our hall runner looks like new, having been cleaned, mended and returned in record time. We will definitely use you again!

24 de enero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Happy customer

I have used Rugmaster on a few occasions and they always leave a lasting impression from pick up to delivering my rugs which look like new. They offer a wonderful clean and repair service and I am a happy customer. I highly recommend Rugmaster.

22 de enero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

A beautiful carpet reborn…

Our old Kilim was soaked by a brown water leak. Rug master cleaned it up beautifully. Very helpful and friendly staff. A job very well done

15 de enero de 2024
Opinión espontánea
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Respuesta de Rugmaster

Thank you for the 5-star rating! We are thrilled to know that you enjoyed our Rugmaster specialist rug cleaning service. Your feedback motivates us to continue providing exceptional service to all our customers.

Valorada con 5 estrellas sobre 5

Great company

Great company, they collected our rug and kept us up to date.
Would recommend and use again.

6 de enero de 2024
Opinión espontánea
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Respuesta de Rugmaster

Thank you for sharing your experience with us! We are thrilled to hear that you had a great experience at Rugmaster. We look forward to welcoming you back soon!

Valorada con 5 estrellas sobre 5

Great service which started with a home…

Great service which started with a home visit. Some valuable and well loved rugs came back wonderfully light having lost the weight of years of dirt and dust and the colours have really improved. The only small comment is that I think it would help if the pricing of the services provided were a little easier to understand and transparent.

22 de diciembre de 2023
Opinión espontánea
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Respuesta de Rugmaster

We are grateful for your kind words and 5-star rating! Our team works hard to ensure every customer has a memorable experience. Thank you for letting us know what we can do to make your next visit even better.

Ps- we inform everyone in our initial email that VAT goes on top of all quotes.

Valorada con 5 estrellas sobre 5

Can’t fault the service

Can’t fault the service, it took a while, but I guess you can’t rush a decent job. I’ve had nightmares with other companies so very pleased to have found someone that does what they claim.

18 de diciembre de 2023
Opinión espontánea
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Respuesta de Rugmaster

We are so glad you had a positive experience with Rugmaster. Your support is invaluable to us. Thank you for letting us know what we can do to make your next visit even better.

PS- due to you opting in for repairs it may have taken a little bit longer than the initial cleaning time frame we anticipated.

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service, cleaned two large Moroccan rugs for us in a week’s time including delivery and drop off. Very professional and courteous - would recommend.

5 de diciembre de 2023
Opinión espontánea
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Respuesta de Rugmaster

We are honoured by your wonderful review. Your satisfaction is our ultimate goal, and we are thrilled that we hit the mark for you. We can’t wait to serve you again soon!

Valorada con 5 estrellas sobre 5

Rug came back as new.

Rug came back as new after dog using it as a scratching mat! Collection and delivery efficient, very friendly.

29 de noviembre de 2023
Opinión espontánea
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Respuesta de Rugmaster

We appreciate your feedback and are delighted to know you enjoyed our specialist rug cleaning procedure. Your satisfaction is our top priority, and we look forward to serving you again soon.

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