Rushbrook & Rathbone Ltd Opiniones 

257
•
TrustScore: 3.5 sobre 5

3,6

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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

Our usual contact, Sandra Byrne was on annual leave so spoke with one of her colleagues to report that the flushing mechanism in two of our toilets was not working. Didn't hear anything back so cha... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We have rented a property via R&R for the last 12 years & have never had any negative issues; only positive. They are always at the end of the phone (or e-mail) & very quick to get things sorted. Elli... Ver más

Valorada con 5 estrellas sobre 5

The plumber Adam from AB PLUMBING & HEATING was sent out to us by this company to help fix a toilet that wouldn’t flush. His communication skills were amazing & he got the job done quickly & left it n... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Having rented a property via Rushbrook & Rathbone over the past four years we have rarely encountered an issue. Communication in regards to property inspections and contract renewals has always been p... Ver más

Información sobre la empresa

  1. Agencia inmobiliaria

Sobre Rushbrook & Rathbone Ltd

Información proporcionada por diversas fuentes externas

Rusbrook and Rathbone provides exceptional outsourced property management services for landlords and agents,  expert block management and stress-free staff relocation for companies. Outsourced Property Management for Estate and Letting agents ta...


Información de contacto

3,6

Medio

TrustScore: 3.5 sobre 5

257 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 33% de las opiniones negativas

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3,6

Todas las opiniones

(257)

11 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Very poor service

Very poor service. They don't engage with conversations but simply copy and paste emails.
We have been asking a copy of the contract at least five times, they didn't reply to us and have asked us to make an additional bank transfer without even had the chance to have a copy of the agreement and said that we would have received a signed copy by the landlord. Their main concern seems to be try to sell insurance to the tenants.

8 de octubre de 2021
Opinión espontánea
Logotipo de Rushbrook & Rathbone Ltd

Respuesta de Rushbrook & Rathbone Ltd

Mr Ferrarese we appreciate this is a very stressful time for any applicant for a tenancy. It can be frustrating, but in this instance we do feel that your comments are somewhat unfair and not totally accurate.
There are many parties involved in putting a tenancy together.
Your offer was received on the 16.9, unfortunately due to lack of certain information from yourselves, the references were not completed and accepted until the 5.10. The Tenancy agreement is not produced until such time as satisfactory references are received. The Tenancy Agreement is then forwarded to the Landlord for approval and then is forwarded to both parties for electronic signature.
The Invoice sent 7.10.2021 is to make you aware of the cleared funds that will need to be paid before the keys can be released at move in. This is sent in advance to allow you time to arrange for the transfer of funds.
Everything you need should be with you by end of day today ready for your move in next Tuesday. We hope that once you are settled in the property you have an enjoyable tenancy.

Valorada con 5 estrellas sobre 5

Rushbrook and Rathbone have been a…

Rushbrook and Rathbone have been a brilliant help while sorting out the tenancy for renting our new house. Abbie has been extremely helpful, super quick and getting back to us and lovely and friendly throughout. She has gone above and beyond what was asked of her. Thanks very much!

30 de septiembre de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

Really bad service

Really bad service. To be avoided. They only operate via email. I once called to chase up an email, not realising what they were like and the contempt in the voice of the person answering was very noticeable. I've had different people contacting me at different times and they don't speak to eachother so things get lost. I wanted to clarify some charges but never got an answer. There is a charge each month for an out of hours service but I have no idea when that would be used as I usually have to wait up to a day for any response. My tenants didn't ventilate the property properly so paint was peeling off of the walls. I was offered a 'free damp survey' it turned out to be a company who recommended some sort of extremely expensive air conditioning unit to help with the damp. I was furious. There is no damp, I checked the walls with a damp meter and they were fine. It was condensation from the tenants not opening windows a crack while working from home for months and after showersand drying clothing. A complete con. You are best to go with a local estate agent who manage the property in house, a tangible, friendly face, not R&R.

28 de septiembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Abbie Warthall

Abbie Warthall. Abbie provided excellent service to re-let a property in Harrow for me in conjunction with Elliot-Lee. The email trail I received showed that she organised the referencing, dealt with problems, arranged for cleaning and carpet cleaning and finalised the deal.

24 de mayo de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Having worked with this company for a…

Having worked with this company for a number of years I have always found them extremely professional, particularly my property manager Shay Teasdale.
Nothing is too much trouble, never any issues and always happy to help. I highly recommend the work ethos that delivers a seamless, successful service - stress free! Well done !

18 de mayo de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Professional and responsive

As a first time landlord, I was a bit apprehensive on how to let my property onto the market. Abbie Warthall
has been very helpful and informative through the whole process and understood my needs fully. Her approach is very professional and her overall attitude very positive. She has been very responsive for any enquiry I have had and made the whole letting process smooth and successful. Thank you Abbie!

3 de mayo de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Pleasure to deal with.....

We use Abbie in the new lets team, always efficient, helpful and a real joy to deal with. We recently transferred all new lets and management work to R&R from a competitor after poor service, since joining I can't recommended them highly enough.

29 de abril de 2021
Opinión espontánea

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