Russell and Atwell Opiniones 

218
TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

First time order today. Chocolates are nice - can’t fault! They arrived intact and cold despite the heatwave too! Thank you! I must agree with the comments for improvement ideas though…. . Each choc... Ver más

Valorada con 5 estrellas sobre 5

Seriously good chocolates that are delicious. I have been having a regular subscription for about 3 years. Their customer service is amazing too - thank you for your help Maria!

Valorada con 5 estrellas sobre 5

Absolutely AMAZING chocolates!!! Also the best customer service ever as well. I was lucky enough to try their newest flavours which was strawberry and white chocolate and I don't even like white ch... Ver más

Valorada con 4 estrellas sobre 5

Very nice chocolates but extremely expensive for the price. The quality of the chocolate is obvious and the milk chocolate ones are as chocolate should be. The strawberry and cream ones are true... Ver más

Información sobre la empresa

  1. Tienda de chocolate

Escrito por la empresa

Restaurant quality fresh chocolates delivered through your letter box. Made from fresh butter and cream and with absolutely no palm oil.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

218 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,4

Todas las opiniones

(218)

38 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Iv now had 4 delivery's of all…

Iv now had 4 delivery's of all different chocolates now all are really lovely, but the strawberry and cream ones once placed in the fridge went abit runny but still was lovely, will definitely order again.

23 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great chocolates

Great chocolates. Love the initial crack of chocolate and smooth creaminess inside. The milk chocolate ones are my favourite closely followed by the Seville orange and dark. It’s hard to go back to any other chocolates after tasting these. Yum!

23 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Permanent Orange

I got your chocolate for Xmas last year and have enjoyed it as a treat a couple of times in-between and have to say it has always delivered.

That is until I tried the limited Seville Orange flavour, which has raised the bar so high that I don’t think I want to buy any other flavours any more.

Please make it a permanent fixture I will buy it year round, please.

It’s too good.

18 de septiembre de 2024
Opinión espontánea
Valorada con 2 estrellas sobre 5

Disappointing flavour

The chocolates are smooth and good, but the Seville orange is barely discernible, if at all. I certainly would not have identified the flavour in a blind tasting. This is disappointing.

21 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Tastes like heaven

What can I say about these chocolates - PHENOMENAL. We are all a bit selective when it comes to our chocolate preferring to opt for small batch products made from
the highest quality ingredients. Well these don’t disappoint and fully hit that brief. Amazingly smooth, a delight on the taste buds. We’ve never tasted chocolate like it. Suffice to say we will be buying more, and more, and more…..

12 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Delicious and great service

Absolutely amazing experience of this companies customer care. I saw the product on Gogglebox, where they were looking at Dragon’s Den, and decided this would be a perfect present for my sister-in-law’s birthday. Went on-line and ordered, but missed the place where you leave a message. I sent an email to customer care on SUNDAY afternoon, and got a reply! Not only that, but Val replied at 8pm on a SUNDAY telling me that they had not only got my message on the gift, but had also refunded the 11% first order offer that I had also missed claiming!!!
Astonishing!!
I am told the chocolates were extremely, EXTREMELY, delicious as well!! 😂😂
A very impressive performance by this company. 👍👍👍

14 de septiembre de 2024
Opinión espontánea
Valorada con 3 estrellas sobre 5

Great chocolates but stuck together in a block

These chocolates taste incredible; I bought three packs for my wife’s birthday to share with family and friends. Unfortunately, although we refrigerated them as soon as we could they had melted and turned into large blocks! They still tasted great but they didn’t arrive as the chocolatiers would have intended!

29 de agosto de 2024
Opinión espontánea
Logotipo de Russell and Atwell

Respuesta de Russell and Atwell

Hi John,Thank you for your review. We are terribly sorry that the chocolates arrived melted. I have located your order and sent a replacement, free of charge. We hope you enjoy them even more.

Valorada con 5 estrellas sobre 5

Wonderful chocolates and great service!

My choccies arrived beautifully packaged and fast I ordered the salted caramel ones which were wonky. OMG they tasted divine and I also had an iced cold brew coffee with them and all I can say is fabulous.

23 de agosto de 2024
Opinión espontánea
Valorada con 2 estrellas sobre 5

Left outside despite being letterbox packaged!

Despite both my husband and I both being indoors, the delivery guy didn't knock on the door (even though it's letterbox delivery) and left the chocolates outside our front door! This was a gift for my husband and when he realised there was a parcel outside after going to his car on the drive, brought the chocolates in. He opened a pack and they were already melting- even though I ordered express delivery! The delivery guy definately didn't knock as we checked our ring doorbell! Has the chocolates been put thru the letterbox they may have fared better. Very disappointed tbh.

28 de agosto de 2024
Opinión espontánea
Logotipo de Russell and Atwell

Respuesta de Russell and Atwell

Hi Marika,

We’re really sorry about the trouble with your chocolates. We rely on a third-party delivery service, so once our chocolates leave the warehouse, there’s not much we can do to control what happens, and sometimes our delivery drivers make a mistake. I have found your order on our system and organised a replacement to be sent out to you ASAP on the house. Once again, we are so sorry for the error.

In the future, if a driver makes a mistake again, please contact us at info@russellandatwell.com, and we will be able to sort something out for you! We hope you enjoy the chocolates.

Valorada con 5 estrellas sobre 5

Chocolate dream


I recently purchased some chocolate, and I have to say it's easily one of my favourites! The flavor is rich, smooth, and absolutely delightful—everything you could want in quality chocolate. Beyond the product itself, I was incredibly impressed with the customer service. Their team was quick to respond to my inquiries and extremely friendly throughout the entire process. It's not often you find such a perfect combination of excellent product and outstanding service. Highly recommend!

14 de agosto de 2024
Opinión espontánea
Valorada con 2 estrellas sobre 5

Disappointed

Being fresh chocolates, I was wary of eating them. After an unexpected hospital stay, I found the parcel on my doorstep. No idea of how long it had been there.

23 de agosto de 2024
Opinión espontánea
Logotipo de Russell and Atwell

Respuesta de Russell and Atwell

Hi Sara,

We’re really sorry about the trouble with your chocolates. We rely on a third-party delivery service, so once our chocolates leave the warehouse, there’s not much we can do to control what happens. If you could email us your order number, we’ll send out a replacement right away, on us. A drop of wildflower honey will help keep the chocolates fresh during transit.

Wishing you a speedy recovery!

Valorada con 5 estrellas sobre 5

OH MY GOODNESS!!!

OH MY GOODNESS!!!
These chocolates are quite simply the most delicious I have ever tasted, especially the dirty blonds. The only negative thing about these delights is waiting 5 minutes to eat them when you get them out of the fridge!

20 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Best Chocolatier

I have ordered a couple of times already. Every time, the chocolates arrived within the promised time, and they ALWAYS TASTED PERFECT! They taste fresh and the texture is top-notch. My favourite is the crunchy hazelnut.
In case the owner sees this, I would love to try the frappe but am personally not a fan of caramel. Hopefully you will launch other flavours in the future :)

20 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Now a chocoholic

I don’t think I’d describe myself as a chocoholic but I might be about to become one.
Absolutely amazing. By far the best chocolate I have ever eaten. Smooth, creamy, rich and with the right level of sweetness.

16 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Hugely disappointed ☹️

I was expecting the best chocolate I have ever tasted but sadly very disappointed. Given the price I think they are rubbish.Lindor chocolate is much better and a fraction of the cost.

9 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Beautifully made chocolates

Beautifully made chocolates! The two textures that gradually melt into a luxurious combination, tastes just perfect. I’m not a fan of dark chocolate but the salted caramel is just a sensation! Well worth the money!

8 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Oh my!

Oh my, I know these chocolates are expensive but they are exquisite. So so delicious. Straight from the fridge with a delicious crack of the chocolate and then the ooze of the soft centre. Would highly recommended for a treat or birthday gift.

13 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Top notch chocolate delivered to my door

Ok.... Confession time. 3 bags in the fridge and I cleared them in 2 days.... MYSELF! I tried to exercise restraint and failed miserably. Strawberry and cream was just divine. Milk was a close 2nd and salted caramel was very special... I think my palette needs educating after years of shop bought chocolate as I'm not used to the more bitter side of the dark chocolate or the cocoa powder. I'll definitely be restocking but need to work on my pacing strategy. Thanks for a great product and the free delivery to the door is just brilliant.

10 de agosto de 2024
Opinión espontánea

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