I am writing this review after…
I am writing this review after suffering one of the worst hosting disasters.
Our server was compromised and files were encrypted/infected. We immediately reached out for emergency assistance, but this hosting company failed to provide even basic support. For hours and days there was no serious response while our business websites were collapsing.
This experience exposed the real truth behind this provider:
They have no reliable emergency support, no practical security handling, and no concern for customer loss.
A hosting provider that cannot assist during a hacked server incident is not a hosting provider — it is simply a billing company.
We paid for hosting, but in return received silence, stress, financial damage, and data loss.
Customers should be extremely careful before trusting important websites to such an irresponsible provider.
Respuesta de RX HOSTER
Hello,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience and stress caused during this incident.
At the time, the issue was related to a newly discovered cPanel malware/security incident that affected multiple servers. We shared updates and security notices in our Telegram group and support channels, but it appears you may not have received those updates, and we are sorry for that.
Since then, our team has worked extensively to resolve the issue. We are pleased to confirm that the affected services have been stabilized, the server environment has been secured, and the data has been recovered successfully.
We understand your frustration and genuinely regret that our communication did not meet your expectations during such a critical situation. Your feedback is valuable and helps us improve our response procedures.
If possible, please contact us again via WhatsApp so we can review your case personally and ensure that all concerns have been fully addressed.
Thank you for your patience and understanding.
