This Company is complete Rip off and…
This Company is complete Rip off and fraud My sister booked a package with the company and paid a £690 deposit. Unfortunately, despite paying the deposit, she did not receive the services or documentation she was expecting. There were still around six months before the intended travel date when, due to unforeseen circumstances, she had to cancel the booking and requested a partial refund. Unfortunately, no refund was provided. When I contacted the company to discuss the matter, I spoke with a manager named Hamza. I found his behaviour extremely unprofessional and unacceptable. Instead of dealing with the situation calmly and professionally, the conversation became confrontational, and I was subjected to abusive language during the call. Based on our experience, I would strongly recommend that anyone not to get ripped off by these frauds Losing £690 is extremely frustrating, but the way the situation was handled was even more disappointing. Bhaii ya review to paste krr deyn is link py Safre Makkah
Respuesta de Safaremakkah
We would like to respectfully clarify the circumstances surrounding this booking, as we believe it is important that the situation is presented fairly and accurately.
The customer made a booking with SafreMakkah in March. At the time of booking, the total amount payable was £1,690, while the customer had paid only £690. Nevertheless, in good faith and as part of our commitment to providing the best possible service to our customers, we proceeded with securing the required hotel arrangements using our company account.
We made these arrangements based on trust and with the understanding that the customer would complete the agreed payment. An invoice was also provided to the customer clearly showing the booking details and the total amount payable.
Subsequently, due to a change in the customer's travel plans as she now wants to tarvel in march and prices are not same in march . We explained the resulting price difference to the customer and requested the additional amount required to accommodate the new arrangements. Unfortunately, the customer expected the arrangements to be provided at the original price despite the significant increase in the actual hotel costs.
We would also like to clarify that this situation has already resulted in a substantial financial loss to our company, of approximately £1,000. Despite this, we still tried to find a reasonable and amicable solution and were willing to offer £100 as compensation as a gesture of goodwill.
However, the customer subsequently requested £400 in exchange for removing the negative review. We do not believe that it is appropriate to resolve a genuine business dispute through a payment in exchange for the removal of a review, particularly when our company has already incurred a significant loss while trying to accommodate the customer's booking.
At SafreMakkah, we genuinely value every customer and always try to find the best possible solution, even when doing so may involve additional cost or inconvenience to our business. However, it is equally important that customers understand that businesses cannot always absorb substantial losses arising from changes in plans, increased supplier prices, or requests to retain previously agreed rates.
We have retained and are providing the relevant invoices, booking details, correspondence, and screenshots to ensure that the circumstances can be reviewed transparently.
We remain committed to treating our customers fairly, professionally, and respectfully. While we regret that the customer was dissatisfied with the outcome, we respectfully believe that the review does not reflect the full circumstances of the booking or the efforts made by SafreMakkah to resolve the matter.
We are always willing to discuss genuine concerns constructively and work towards a fair resolution.