Saffire Blue Opiniones 

If I could give it a 0 I would. I use to order from here years ago and had no problem. But I I never had to talk with them and accepted slow or late deliveries and I was in a different province. Now I placed an order nearly a month ago, contacted them via email and phone (which they never answer) multiple times with multiple ways to contact me and never heard from them. My order remained on hold even though the e-transfer had been sent as per their instructions. After nearly a month and no contact. The order simply disappeared so I recalled my deposit as it also was still pending. Worst customer service I have ever seen.

I ordered $400 worth of product in September 2025 and of course it still hasn’t arrived. They sell certain fragrance oils I can only get from them so I was desperate because these products are my best sellers. The BBB won’t do anything, they did try but said there was nothing they could do about it , the Competition Bureau said they couldn’t do anything either

If I could give zero star ratings I would. I placed an order weeks ago and I've called them, sent them messages through their contact forms and I have not received any updates on the large order that I placed several weeks ago. They never answer their phones. They don't return phone calls. They don't return emails. Please do not buy from them. You will waste your money and your time

I fear this business is now closed, but they are still accepting order and taking payments.
I ordered with them in the past few years and I never had an issue. However, ordered in February 5th 2026, after 2 years without ordering and I never received my order. I contacted them by email and through the website and I have also tried calling them at multiple occasions, but no follow up.
I'm currently disputing my order with afterpay in order to get a refund.

The items ordered were not received. It has been impossible to get any form of update from the vendor. We have had to reverse the charge directly with our credit card provider.

I made a $300 order in Nov 2023 and it took 5 months for around 10% of it to arrive. They said the other stuff was backordered. I asked them to refund the remaining portion, and they told me they don't do refunds, only in-store credit, so I waited. 10 months later I asked them when the backordered stuff would be coming in and they told me it was discontinued and they still wouldn't refund me, so they gave me a coupon for the outstanding amount and suggested that I order something else with the coupon.
I made another order on Nov 11, 2024 and had to pay for shipping again! It was a $331 order and this time, the order didn't come in at all. My account showed that there were also backordered items on it, so I emailed and called them and no response.
I checked on it recently and now my account shows that my order has been cancelled! No reimbursement, no communication! Over a year has passed! I have now written 7 letters, called over 40 times and left dozens of messages, but no response. I am beyond frustrated! The owners of this company should be held responsible for the stress and time wasted by everyone who has been screwed over by them. I don't understand how they are still allowed to function as a business. I am now calling them 7 times a day and leaving messages (when their mailbox isn’t full) and hopefully I’ll pester them into fulfilling my order. Never in my life have I encountered a company this slimy that has stayed in business for so long.

This is a terrible company.
No service whatsoever. I wish I had of checked the reviews before ordering. I would of not placed my order with them.
Paid for my order never received a thing and no tracking number of course. I’ve call 4 times so far no call backs and no one answers the phone. Three emails no response there either. Buyer beware!!!

How is this place still in business you ask? Because they take your money and keep the product you ordered. They are CRIMINALS. It's been years that I have been emailing, calling, trying to contact them about a barrel of olive oil I ordered. And nothing happens, once they gave me store credit, and then didn't send out what I tried to replace my original order with. So the problem continues.

Placed an order almost a year ago, never received it. And not even a refund. They are complete crooks do not order!

Placed an order , sent the money etransfer, they accepted the transfer Jul 23rd, checked my order status today and it still says processing, I have called , left messages, emailed multiple times and dont get any response. Will be reporting them to the B.B.B & contacting the local police fraud division.

I ordered from this company over a month ago. I received no tracking number. I have called and emailed numerous times with zero response. Unfortunately this is not the first time this has happened to me. I ordered from this business years ago and I had the same issue, a young lady was so rude with me I vowed to never order again! Please do not throw your money away to this business. I should of learned the first time. How they are still allowed to run is beyond me. I will be contacting the better business bureau.

Aucun service à la clientèle. Ils ignorent mes courriels et appels. J’ai passer ma commande en avril 2025 et aucune nouvelle d’eux. Aucun suivi, aucun moyen de se faire rembourser ! Évitez cette entreprise ! J'ai perdu 156$

Aucun service à la clientèle. Ils ignorent mes courriels et appels. Fragrance back order mais te laisse l’acheter quand même. J’ai passer ma commande en juin 2024 et aucune nouvelle d’eux. Sans compter des contenant acheter en janvier 2024 et encore la, aucun suivi, aucun moyen de se faire rembourser ! Évitez cette entreprise !

No response to my queries after making my order over two weeks , no phone that takes a message, no one responds on email or through their website.
I would give them zero if there was an option for that.
So sorry I hadn't read these reviews before.
Chris in Toronto

The absolute Worst supplier.
I placed an oorder for a case of 16oz bottles, June 22, 2023. I got the caps but not the bottles after so many back and forth they refunded in May 2024, but didn't refund because according to them it was via e-transfer. I placed another order May 22nd and i recieved one one item from the other. They created another for whats remaining June 4th 2024 and till date I've not heard a word. I've called severally no one ever picks the phone, perhaps I've been blocked, I've also emailed them no response. They owe me $134.86

Absolutely the worst company I have ever ordered from. I order one thing from this company. 3 weeks after ordering from this company l order products from China, B.C and Alberta all came before the products l order from this company. DO NOT waste your money on this company. You are better of donating to some charity. I have send several messages
and called so many times and still no answer 🙃 l hope they go to hell.

Like the other reviews I placed my order on Oct. 24th 2024 and never received it. Multiple inquiries, no response and have not been able to get a refund. I am contacting BBB and also going to try and file a fraud report with CAFC (Canadian Anti-Fraud Centre). I think it is deplorable that they are allowed to still operate online. May 2nd - Update to say I have filed a complaint with BBB and created a report with CAFC and would suggest others do the same.

They seem to have deleted their Google Maps listing, so you can't see past reviews. This has to be the worst customer service experience I have ever had in my life.

They lie about their inventory, claiming that whatever you purchased can't be shipped because it’s out of stock yet they are more than willing to take your money immediately.

As you continue to wait, with nothing being done, don't expect them to actually contact you or even pick up the phone. They just continue to lie and lie.

I purchased a full set of products to make soap and decided it would be better to order everything from one store. That was a mistake. They gladly took my money but ignored all my attempts to find out when their stock would be replenished, making up excuse after excuse. I practically had to bully them into giving me my money back. Other Google Maps reviews (before they were deleted) also mentioned that they purposely delay sending out products and, if you're from Canada but not in their province, they try to convince you they can't issue a refund, only store credit.

I became extremely angry and sent them a strong email outlining the legal steps I would take for fraud if they didn’t act. Miraculously, the items they claimed were "out of stock" were suddenly shipped, and I eventually received them.

FYI: When you place an order, they'll send you half or even less of what you paid for and that's when their scheme to withhold your money begins. I even had to use TextNow to set up an Ontario-based phone number just to trick them into answering my calls.

Like other reviews, mine is the same. Ordered supplies and they never came. Nobody responds to emails from their website or answers the phone. Shady business and I'm surprised that it's still online. More people need to report this to the BBB AND/OR file notice of claims to this "company". People should not be allowed to get away with scamming people. We work hard for our money.

Got scammed and can't get a refund. Theres no way to contact them. I used afterpay and cant even supply them with accurate details. So now im out hundred of dollars.