Saffire Blue Opiniones 

Ordered from them July 2 and received 1/2 my order in August as 3 items are on back order. Checked their site in September and it states my items are in stock. Sent a ticket to inquire and got an auto response that they would get back to me in 24-48 hrs. Ended up sending 4 tickets and numerous phone calls that as of today remain unanswered. I have to say that this is the worst customer service experience I have ever had. Three months and I am still waiting. I wish I would have checked the business reviews first before sending
them my order and money. Oh and their policy is credit only less a 20% restocking fee. Why would I want a credit to buy a product I may never receive and pay a restocking fee for items they never had in stock in the first place?

Unfortunately, I didn't look at the review before ordering with them. If I had I would never have ordered with them because I'm living the same situation as others.

I made an order on August 21, 2023, they did ship my order on September 13, 2023. The email stated that my order was complete and the listing had all my items in it.

Upon receipt of my order, I realized that 2 of the products were missing. I went to my account on their website and had the unpleasant surprise that the 2 items were on "Quality Check" (whatever that means).

I waited a few weeks but still nothing and no change of status for these 2 items. Like most of the negative reviewer here, I attempted to contact them to open a ticket on their website. While trying to send the email, I kept receiving an error and the message wasn't sent. I had to use the general contact form to be able to send something.

In the confirmation email, it stated that I would get an answer in the next 24-48h... it's been a week now and, no answer.

I sent a second email today asking to fulfill their obligation or refund the order they aren't able to fulfill. Since their policy cannot shield them from the law in the province/country they are sailing to, I'm in the right to demand a refund for failing to fulfill their obligation in 30 days. (ref: educaloi - cancelling an online purchase ).

So, word of advice, save yourself the headache and order somewhere else.

UPDATE: They sent the satsuma, but not a whole liter. Contacted them about this, no response. Finally, my credit company stepped in, and they had to fully refund me. Too much evidence for them not too. Will never deal with them again. After this, I could never trust them.
UPDATE: Still no order received. Tried emailing, no response. Says in account one part of my order will be shipped with tracking order, but so far it hasn’t moved anywhere.
UPDATE: Customer service, named Makayla, contacted me to apologize in not getting in contact with me but has been sick with Covid. She said she will have a new order shipped to me. We will see what happens. Hopefully, they are trying to improve customer service. The email seemed very sincere. I will update later on.

Horrible customer service! They ignore your emails, messages, phone calls, and don't care. I would give a 0 star rating if I could. Ordered Sept. 10, 2023. I have ordered from them several times because of their fragrance oils. They are excellent. Have taken several months to receive orders. This time, I ordered 3 different fragrance oils this time, 1 liter each. One of the liters, Satsuma was ready to ship. The other 2 are on awaiting stock. When I got this order in, it was the wrong order. Instead of the satsuma oil which cost $130, they sent me citric acid and some kind of liquid in a liter bottle. I looked them up on their website, which those 2 items only totaled around $23. I tried to contact them so many times, no response. It says on my account that order is complete, which it isn't, because they sent me the wrong items! I even tried to contact them through Facebook on their page, and asked them to contact me immediately for they sent me the wrong order and I have been trying to contact them. Do you think they contacted me? No, they blocked me from their Facebook page, and deleted my comment. I couldn't find them anymore, and asked a friend to look them up on Facebook. Sure enough, she took a picture, they are still there, so they blocked me, and deleted my comment, and are completely ignoring me. I paid over $300 for this order, and they don't even care. Then they had the nerve to send me an automated email to give them a review and get $5 off! I used that opportunity to leave that review and told them to contact me immediately, because I didn't receive the fragrance oil and showed them pictures on what I received. No response. I finally decided that after reading all the reviews on everyone, and how people never are getting their orders and how some never received their money back, to contact my credit card company to dispute this and get my money back. I told them everything that happened. Also, I told Saffire Blue that I will send their wrong items they sent me, back to them at their expense. I'm not paying shipping to send anything back which was their error. Sad, because I really loved their fragrances, but after they blocked me from Facebook and I know that they are ignoring me, I don't want to ever deal with this company again, and will warn everyone I know to not to deal with them. And I know a lot of people in the soaping business that are friends. They sure can take your money quickly and sure can delete your message quickly on Facebook so no one can see them, so they can rip off other people. But they sure can't email you back when you try to contact them about your order. They are trying to hide their dishonesty so other people don't see, but guess what? They may hide, but everyone knows. There's no comments on their webpage on Facebook. I'm pretty sure I was not the only comment they deleted. I don't believe they will be much longer in business if they keep this up. Stay away from this company to avoid stress and the money you may lose.

On the website it appears to be a legitimate shop but in my experience, none of the products I ordered were in stock despite it saying it's available, and they don't provide an estimated date of shipping. I received a part of the order after about a month. I have tried to contact them through their online contact page but never heard back. After multiple tries, I happened to get an actual customer service person on the phone finally and was told there is no cancelling on orders. So I am still waiting for the rest of the order and I have no idea when I will receive them. It's been over 2 months.
Never again. I don't know how they stay in business.

I gave Saffire Blue a 5 star for the Quality of all their products. I have been ordering from them since 2019.
Tried other companies and the quality and prices do not come near to the Saffire Blue. This is my favorite place to shop as they offer Bulk prices. I buy Salts in bulk to Bulk Sustainable Palm and more.
I order everything in advance, and don't mind the processing and delivery times.
My business could not have done it without Saffire Blue!

I rarely write any sort of reviews for things. But this company is an absolute joke. So please take this review seriously, because I'm absolutely livid right now.

The simple fact that they don't have an option to turn off the purchasing of items that are 'out of stock' is already a red flag. Another red flag is only offering store credit. It's a predatory tactic used by businesses to keep the money you gave them in any way they can.

I ordered a bunch of stuff, it was sent out minus 1 item. I asked about it, they said I would get a tracking number when it shipped, 6 months later no item. Asked them to remedy this, store credit. For an item they never delivered. I told them I would accept it if they would honor the free shipping they would've offered on the backlog out of stock item I ordered. They refused and said if I wanted free shipping I needed to pay 300$. Stating that due to their policy, they can only offer store credit.

I contacted BBB. There's absolutely no world in which it's okay to take someone's money for an item, never deliver, and then hand them a 'fuk you' coupon code that requires me to dump extra money just to get the value of my item back.

They are constantly having stock issues it looks like from reviews online. Avoid this place at all costs. There's better. Order from the States if you have to, pay the extra shipping costs, at least you'll get the items you ordered instead of having to fight with people for weeks or months like some people have.

I made a major purchase from Saffire blue, which was a HUGE MISTAKE.
Saffire blue immediately charged my credit card for the entire amount (1200$) without telling me that 1/3 of my order was not available and would not ship for at least a month. (They would not provide a refund, only an in store credit, so my money is tied up and I can't make my products - after reading other reviews, I am really concerned whether I will get my products at all)
When I received part of my order, it had 3 errors in it. No communication, no paperwork, wrong product, missing items. I had to log into my account to see why so many items were missing. This company does not reply to emails, you have to chase them down. One item they sent me did not match the product description, so it was of no use to me - when I returned it in good faith, they charged me a 25% fee for their mistake. (YES 25%) I feel ripped off and would hate to see another small business go thru this - Read reviews before buying from this company - better still, buy elsewhere

update dec 5 - saffire blue has decided to credit me part of the order, no refund. I have been shipped lids to jars that are no longer available. also, I had to reach out for this update- no communication on their side unless you contact them.

March 2, 2022 Ordered 50lbs of Natrasorb $698.27 order number 2026114
I noticed a transaction on my Mastercard statement under a name I didn’t know from Handmade Beauty Di Vienna ON and contacted Mastercard who sent me a new card as we thought it was fraudulent.
The charge then went through on the new card after I found out this was actually Saffire Blue no where on their site does it stat that transactions are processed by Handmade Beauty Di Vienna ON
March 17 Updates on order March 17 as it stated 2 week delivery on site
From Saffire
This is has been shipped from our supplier however, we are just awaiting it to arrive into stock before sending it to you. Once it arrives, you will be emailed a tracking number promptly.

May 3 from Saffire
I have just heard back from our supplier. The natrasorb is still in transit to us and as soon as it arrives, it will be mailed to you. I do apologize for the delay in your order.

May 31 from Saffire
The natrasorb has arrived into stock and will be shipped to you as soon as it clears our quality inspection.

June 15 from Saffire,
I have just heard back from our distribution center.
The natrasorb from the first batch did not meet the quality inspection and was returned to our supplier.
The supplier has re sent us stock and it will be shipped as soon as it clears quality control
June 27 My message

We received our order on Friday however this is NOT Natrasorb but tapioca starch which is very different, not fluffy, turns to sludge and is 8 times heavier than natrasorb. Natrasorb Bath is a very effective tapioca starch that absorbs many times it's weight in fragrances, essential oils, carrier oils, and water.

Although the INCI name is "Tapioca Starch," THIS IS NOT THE TAPIOCA STARCH listed elsewhere on this website as "Tapioca Starch, and IT IS NOT THE TAPIOCA STARCH YOU POSSIBLY BUY IN THE STORE.

This Tapioca Starch, Natrasorb Bath, is a very special modified starch made specifically for cosmetics, bath bombs, etc... and has many uses unique to the characteristics of this very effective product. The starch is made in a patented process so that 'pockets' in the Natrasorb bath carry the oils inside the powder making a solid, powder form. You can blend oils and even fragrances with the Natrasorb Bath so that you have essentially a nice skin soothing fragrance powder. And as soon as the fragranced and oil in the powder comes in contact with water, it dissolves, releasing the fragrances, oils and emulsifiers, dispersing them into the water.

I need to return this product as it is not correct, please advise

June 29 from Saffire
Our distribution centre has taken the internal lot number from your order and the internal lot number from our supplier and matched the products together. The product you received is in fact Natrasorb bath Starch. I have looked into Natrasorb and it is a modified version of tapioca starch. The INCI name of Natrasrob is tapioca starch. Natrasorb's specific gravity can vary from batch to batch. I do apologize however, as stated on the website, there is no returns on raw ingredients.

July 5 My message

I received this order and the product is not natrasorb as natrasorb is a processed tapioca starch. I was told it would come on a skid as it is large and then I received a small 50lb box of this which just turns to sludge when the oils are added.
This is as if I ordered coconut oil and you send me actually coconuts as they have the same inci name.
Please figure this out on your side as this is not what I ordered as I have used this product for years and this product is not correct although has the same inci.

July 5 from Saffire I was offered 50% restocking fee and store credit
July 5 from me. When I ordered on March 2 your site said it would ship on a skid which makes sense as the box is quite large and is 50lbs
Saffire,
I have looked at your order confirmation and out system and I cannot see where it states it would be shipped on a skid. Could you please send a photo of where you see this?

My Message “no” as the order was placed months ago and I don’t know if you changed you site
July 20 I refused the credit of 50% as a store credit as who knows what we would actually receive since our experience was so bad.
I ended up ordering from the USA and here is a picture of the product they sent compared to the larger box as it should be. Also note that the product they send me sells for $38.00 as it is only tapioca starch and not modified into natrasorb.

This company is a fraud! Do not order from them. The products I received were not even the right consistency. The powders I ordered were clearly all the same powders or a combo of assorted powders consistent with corn starch and baking soda!! I did tests to see how they behaved in water and I've been making these same products for 4 years... and they were absolutely not what was written on the pkgs. I ordered cornstarch, huge bag of natrasord, slsa, and cream of tartar ($150 order)and they were clearly all the same ingredient in the pkgs consistent of corn starch and baking soda. I even had to taste it to make sure..
DO NOT trust this company. Horrible service as well since it took a bit over two months to get here when all other companies I order from in that same area sends within a week. I had to call several times (they don't answer any phones, you have to leave message on website and someone will eventually message back. They used the excuse 1 product wasn't in shop, so they were sending it when it arrived, but i had received nothing to let me know this previously and had to email them demanding money back, but since you don't ever get to talk to a real person , no one responded to that...
I have ordered hundreds of dollars with of products from 3 different Canadian companies for last 4 years with none of these problems. I thought I'd try saffire blue because they had great prices, too good to be honestly, I should have known.. I wish I had of looked at their reviews before I ordered! 2.1 out of 5 stars!!
I don't want to give them even 1 star, but It was my only choice if I wanted to write this review.

I also ordered supplies for my small business and there was a delay, initially with a product that was not shown on their website. I spent 1.5 hours with a nice, engaging, helpful individual. I wanted the order placed while I was on the phone. The Saffire Blue staff insisted that I place the order online. I did not understand but complied. I was told that this IT issue would be a couple hours, when I called back, it was going to be a day and then when I tried to confirm that the majority of my order be sent to me, my correspondence was ignored repeatedly. With the online order, of course one has to submit a VISA number and at the time on their webpage there was a small box needing to be checked at the time of the order, “terms of agreement”. I did not read this, but I proceeded. I wanted the product, I supplied my VISA and then no product as forthcoming. After about 8 weeks and missing most of the Farmer’s Market season, I called and said that I wanted to cancel my order. I had received no supplies. I was told I could NOT, that they “had me”. She asked me “do you have an APPLE phone”. Did you read the terms of agreement?
So I immediately cancelled myVISA, but as I review my VISA statements, I have a company name that I do not recognize *HANDMADE BEAUTY DISTR8774174551 ON for $641.63. My total order was nearly $900 and so I neither recognized the purchase amount or the company name.

Would I ever recommend this company? Absolutely never. Because of the alarm that I felt with the last comment “we’ve got you”, I immediately looked them up on the BBB website and this company has an F rating.

I placed my order about a month ago, I'm still waiting for the primary product I ordered (Perfumers Alcohol); it was listed as in stock when I purchased and my payment cleared but I have been waiting ever since as it is not currently available.

I tried calling to cancel one item and the woman who answered the phone refused to deal with me and said I must put a ticket in. I explained that it was not working and she said someone would email me. I received the email the next day and replied immediately, 5 days later I'm still waiting for a reply.

The customer service experience is horrible, I run my own business on my own off my cell phone and provide a much better customer experience than this company.

It's too bad they are the only supplier of perfumers alcohol I can find in Canada, and apparently importing it yourself isn't easy so they have you by the balls.

Placed order almost two weeks now and no package yet. Called to inquire about it and the receptionist was apparently having a bad start to her day and with a huge sigh answers the phone and takes my order # to tell me that it’s “somewhere” in the warehouse and they have to find it then right away says “okay?” And slams the phone. The surprised me called back and asked why she cut the line before I could ask another question amd she said “you were gone!”. I asked another question regarding submitting a ticket and says it’s my responsibility in a very rude tone and she slams the phone the second time?! Just wow!!. The “manager” comes by the 3rd time on the phone just to cover the other persons back (for what?). Very unprofessional and irresponsible demeanour by the staff. Very disappointed by the so called customer service as this could’ve been handled better.

I called Saffire Blue's offices in Woodstock directly, to request a refund for a small order of plastic containers that failed to meet the temperature specs posted on the website. Can't use them. Vicky, in customer service unleashed expletives on me for insisting on a refund over a credit (which doesn't help me). So much for helping small artisan businesses.
It was really disheartening. I would not do business with this company, for fear that this person continues to handle customer concerns.

I made an order and some of them were out of stock and they offered substitutions to which I agreed to one of them and asked if I could wait for the other; they did not reply nor did they send the substitutions. 2 months later I finally am talking with someone and now I have in store credit and they refuse to give me my money back or send the substitutions that they offered to send me.

Worst company ever. Lies. Lies. Lies. Later delivery. No refunds. Any 5 star rating they have will change to one star within a matter of time. Your staff is rude. Won't reply to emails. Tell you material is in stock, you place the order and suddenly no stock. Then make you wait weeks or months. Partial shipments. Mistakes. I can't even possibly write all the problems we've faced using them over the years.

Terrible!!! Stay away from them. They cheat their customers and don't give refunds even when they are the ones who messed up and then they lie about you to try and save their asses. Not worth the hassle. So many other companies who deserve your business. Don't spend a dime with Saffire Blue.

All the reviews on here are 100% correct.
Wish I had read them before I ordered.
Terrible customer service, they don’t reply ever.

I ordered some items 3 months ago, they sent me half my order, they said they didn’t have the other items in stock and sent the rest one month later.
One item was still missing, they didn’t tell me it was not going to come. Emailed several times and was told I would get reimbursed by accounting. Weeks went by and nothing. I emailed several times and finally got a answer from someone rude and unhelpful called Makayla.
She said i had a credit on their website for future orders, I told her I would never shop with them again and wanted to receive a refund. She said no and it was in their terms and conditions.
It was a mistake on their part, 3 months waiting and waiting and nothing and now telling me I had store credit. I would NEVER order anything and give them another dime. So ya, they STOLE another customers money. Pretty pathetic company.

I run several companies and would never treat my customers that way esp when it’s my mistake.

Clearly they don’t care about their customers or business. This is how businesses fail.

Also the items they sell aren’t the best quality and the packaging for them is actually terrible when it arrives. Cheap company, they store everything in plastic bags.

I have now been waiting for 3 months for my jars and lids and still nothing! I have left numerous messages as they NEVER answer the phone and they don’t call back!! I received jars and lids that I ordered fairly quickly but they did not match up. Over Christmas I was not able to sell ANY products because I had no matching jars and lids. So frustrated!!!!!!
3 months is unacceptable!!!!

Ordered from them in the past and went fairly well. Recently, it's one issue after another. Ordered product that wasn't in stock (After 2 weeks of processing) and now, instead of refunding the money for something they sold me that they didn't have, I'm stuck with a credit for a company I wont be using again. So they earn a little extra, but the thousands I spend else where will have no chance of hitting their bank.

I ordered a large number of items from saffire blue in late June. They sent an email saying some items were on backorder and would be delivered later. It is now late October and despite two emails and phone call to their customer service line I still have not received any response from them regarding when the rest of the products may arrive. The products they claim are on back order are still listed as available on their website and I believe have been since I ordered them. I am beyond frustrated with their lack of customer service and will not shop here again.