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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

My probate house sale/legals and estate agency all from sail legal ..fantastic service from start to completion and I can’t praise the whole team enough ..will recommend to anyone who requires probate... Ver más

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Valorada con 5 estrellas sobre 5

From offer on property to completion of sale in 21 days! Incredible work. And the communication from Sail Homes was exemplary throughout. What's more, the agents dealing with our case went over and... Ver más

Valorada con 5 estrellas sobre 5

I didn't live local to the property being sold and Sail Homes were very helpful in helping me get quotes for the property clearance,read final meter readings and were able to be there when people ne... Ver más

Valorada con 5 estrellas sobre 5

Jess and Keri were fantastic. Always on hand if needed, the whole process of selling the house was smooth, quick and about as stress free as it could possibly be. Cant recommend Sail highly enough ba... Ver más

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Información sobre la empresa

  1. Agencia inmobiliaria

Escrito por la empresa

THE HOME OF STRESS-FREE PROPERTY SALES * Find the best buyer for your home with our Buyer-Ready Scores * Enjoy a smooth exchange with radically simplified admin and legal tasks * Complete in 8-12 weeks with a no sale, no fee guarantee


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

56 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(56)

10 opiniones en los últimos 12 meses

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Valorada con 4 estrellas sobre 5

Great Service

Great service from Sail who kept us informed every step on the way and responded quickly to every question / problem. Would recommend.

2 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Professional and supportive

The team were very thorough and supportive. Considering there were so many unknowns in our situation, they handled the sale very professionally. It was quicker than we expected!
Keri, Rose and Edwina were especially helpful and the communication was excellent.

17 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Absolutely Incredible Service

From offer on property to completion of sale in 21 days! Incredible work. And the communication from Sail Homes was exemplary throughout. What's more, the agents dealing with our case went over and above to ensure things went smoothly and we were kept in the loop at all times. Cannot recommend the company and the agents highly enough. Wish all customer service was like this......

31 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Reliable service

Sail Homes did a fantastic job of managing the process of selling my house. The level of contact and service was excellent for an affordable price. They guided me through the sale of my first property, which was reassuring as I wasn't sure how exactly it works. I would definitely recommend them.

19 de abril de 2024
Opinión espontánea
Valorada con 4 estrellas sobre 5

Well managed.

Kept me informed on the way, through two sales, albeit some other players, were less than helpful, perhaps even unprofessional, which created difficulties, but which Sail resolved in the end. Clear documentation, with explanations where required and detailed time frames and deadlines stated.
Processes for the two properties, took from June 2023 to March 2024. Numerous players and legal positions to be dealt with.

25 de diciembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Recommended

I didn't live local to the property being sold and Sail Homes were very helpful in helping me get quotes for the property clearance,read final meter readings and were able to be there when people needed to gain access to the property.
I was kept informed of all viewings and their outcomes and was regularly updated by email throughout the whole selling process.
Very friendly and helpful.

10 de febrero de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Unprofessional and discriminatory

I bought a flat through the agent. During the process

1, the agent was not professional, as they gave wrong or hid quite a little information about the property.

2, the employee could be discriminatory as after my solicitor corrected their wrong information, they only thanked my solicitor, no apology to me at all. (I guess I'm just a foreigner with no legal background)

3, I requested a further investigation into their behaviour. The manager replied with no concrete answers but a few "Sorry" and ignored my later reply.

21 de diciembre de 2023
Opinión espontánea
Logotipo de Sail Homes

Respuesta de Sail Homes

Further to the original review, I have discussed this with Qing, and the discrimination claim was confirmed to be untrue.

====

Thank you for sharing your experience. We're truly sorry to hear about your concerns. At Sail, respect and transparency are core to our service.

1. We aim for clarity in all property details. No information was hidden; your solicitor clarified the information once they reviewed the land registry documents. We will aim to provide more upfront information, but these are matters for conveyancers.
2. Our review found no support for discrimination. We treat every client with equal respect and aim to communicate clearly through appropriate channels.
3. We're here for a constructive conversation and invite you to contact us directly to discuss any unresolved matters. Please see our emails to you.

Your feedback is crucial for us to learn and improve.

Valorada con 5 estrellas sobre 5

SAIL Probate Experts

SAIL specialise in Probate property and know the market extremely well. They pitch the value at a sensible price to attract viewings. We received an offer and completed very quickly. Much quicker than my previous experiences with Conveyancers and Estate Agents. They are a one stop shop and do it all. They are also brilliant at touching base regularly and getting things over the line quickly. Again, my experience in the past has been quite the opposite where I found myself frustrated at the lack of communication and felt I was always chasing the Conveyancer and Estate Agents for news. I wholeheartedly recommend SAIL for anyone in our position, with a Probate property you do not want sitting unoccupied for a long time. The whole team are extremely helpful, friendly and efficient.

30 de noviembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Through out the process

Through out the process. House sale and Probate matters. We were looked after all the way.
Nothing was to much trouble, when we were unsure of a part of the process it was explained so that we could understand.
We would recommend this company to everyone

13 de noviembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Absolutely fantastic level of customer…

Absolutely fantastic level of customer service and professionalism throughout the whole process. Had a few pushbacks/delays throughout the process due to no fault of their own, however I would like to thank them for helping execute a sale and getting my late fathers flat sold throughout the difficult period. Communication swift and fast and always transparent. Would highly recommend to anyone!

15 de agosto de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Be aware!

Worst experience with Estate Agents!
I don't like writing reviews but this experience I just cannot withhold:

- Quick communication will make it seem they're professional (when they need something from you). When you need something important, you'll not hear back so quickly and be brushed off with excuses
- Selling/buying a house and having both Sail Homes + Sail Legal (their own solicitor company) on board, will not result into short communication but them not working in your but their best interest
- Do not let them "recommend" another solicitor firm to you (again won't be in your best interest)

1 de octubre de 2022
Opinión espontánea
Logotipo de Sail Homes

Respuesta de Sail Homes

Hi, thank you for your feedback. I've requested more information via Trustpilot to help resolve this, as we're unaware of any current customers who are unhappy with the service. Given this is an anonymous review we're unable to identify the case.

Valorada con 5 estrellas sobre 5

Great to deal with.

We have had a great experience working with the Sail Homes Team. Really changing the way people buy and sell homes for the better.

14 de enero de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

5 stars service was provided by Sail…

5 stars service was provided by Sail Homes Special thank you goes to James Kirkwood who was such a delight to deal with. James was down to earth, genuine, professional and very helpful. He tried his very best to make my purchase easy and stress free. He went extra mile to help me when things got a little hectic at times. I am really grateful.

1 de septiembre de 2021
Opinión espontánea

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