Samsonite Opiniones 10

Impossible de faire changer les roulettes de ma valise qui m'a coûté au demeurant très cher parce que les pièces détachées n'existent plus. C'est I NAD MI SSI BLE. Comment une entreprise si renommée peut-elle ne pas vous apporter de solution à votre problème? Je ne peux plus me servir de ma grosse valise. Mauvaise qualité des roulettes.

Premier voyage en train valise avec moi
Traces de griffes et coup au dessus
J’échange sur la robustesse du produit qui coûte cher et on le répond que j’aurais du l’emballer
Hallucinant, aucun sav, c’est tout juste si ce n’est pas moi qui l’ai abîmé volontairement
Dernièrement j’ai voyagé en avion avec valise autre marque moins cher, aucun défaut
SAMSONITE c’est du vol caractéristique
En plus, ils sont condescendants et dédaigneux
A fuir absolument

Samsonite har en fuldstændig rigid og usmidig returpoliti. Virksomheden er blevet selvfed og er på ingen måde opdateret til online handel og service. De kommer med med en sluder for en sladre for, at undgå at modtage retur varer. Tilbyder endda ikke tilgodebevis

This is an update regarding my Samsonite cases costing £700 used once, the wheel buckled causing a crack in the shell and now they can’t be used.
After the first case failed it was sent to fixmybag and that was deemed negligence on my part, that case was useless.
I used the other case for another trip and exactly the same thing happened in exactly the same place. At this stage I contacted Samsonite again as it appeared there was a manufacturing problem.
Both cases were sent back to fixmybag but of course, Samsonite insist it was my fault either during use or caused by a major impact that could have been the fault of the airline.
Both cases were checked when taken off the airport carousel and they were intact, we always check.

The moral of the story is don’t buy expensive Samsonite cases as the warranty is useless along with their cases and customer service.

Fuyez Samsonite aucun SAV malgré ma garantie, ma fermeture de valise a eu un défaut et je ne peux plus me servir de la valise. Malgré ma garantie, après des échanges et un appel avec le responsable, ils considèrent que c'est moi qui l'ai abimée ...Quel intérêt aurais-je ? J'étais en tournée avec ma valise, car je suis comédienne, elle s'est complètement ouverte dans la train alors que j'étais assise loin de ma valise, en plein milieu de la fermeture, les crans se sont abimés pour la refermer ...je vous passe les détails. Samsonite me propose un nouvel achat avec 20 % de remise, ma valise est sous garantie ...je souhaite qu'elle soit réparée ou échangée et ils ne veulent pas. J'ai eu plus de 10 ans une Delsey, fermeture très solide, j'ai dû racheter une autre valise et j'ai pris Delsey. Aucun SAV chez Samsonite, ou SAV de très mauvaise foi !!! A fuir !!!

Horrendous customer service. Do not purchase from here as they will not supply parts if anything breaks.

If I could, I’d rate it 0 star(ZERO). DO NOT buy Samsonite, my grandson's carry on used for the very 1st time, wheels broke. I called their "customer service" and was told that there were no replacements that would arrive in time before they left, I mentioned the day they were living at least 4 or 5 times. The agent sent me a discount code to apply to the purchase of a new one. However, she did not explain to me to pick the express shipping method, I thought that being their fault that there were NO shipping costs, My mistake, they do charge $15 for delivery. I reluctantly accepted and paid. I didn’t realize that I had to pick a different shipping method to get it in time! TODAY, NOT RECEIVING AN UPDATE ON MY ORDER, I called, believe or not 8 times, the computer would answer put me in a queue and after a few minutes hang up on me. When I finally got someone to talk to, she acknowledged that I had called 8 times, they track it. That was Friday, today Monday, 3 days later I learn that it probably will NOT arrive in time, that I will need to return my purchase, which being disabled is complicated and end up purchasing another suitcase.

Para que a Samsonite possa recomendar aos seus clientes no futuro. A minha mala de cabine, afinal tinha solução ao invés de comprar uma mala nova (vossa recomendação). A Samsonite disse pela linha de apoio que a minha mala era muito antiga e não haviam peças para ela. Então descobri uma CASA ROMERO LDA. Em lisboa, onde consegui substituir as rodas da minha rica mala, na qual eu tenho uma valor inestimavel e com muita pena se seguisse a vossa recomendação, teria descartado ela para o lixo. Fica o conselho, CASA ROMERO LDA, vende todas as malas menos a Samsonite. (Va la saber-se porque) na samsonite nunca mais

Excelente experiência e serviço. Entrega muito rápida e serviço ao cliente muito eficiente.