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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Very prompt service and delivery. Item is as described and I am really pleased with it. Build quality is good. Watched the video re how to build it which was helpful. I would say that the resulting si... Ver más

Valorada con 5 estrellas sobre 5

I've bought from Sandblasters a few times now and have been very happy with the speed of delivery and quality of purchases. Just sent off another order.

Valorada con 5 estrellas sobre 5

I contacted Martyn, after seeing an item on Facebook Marketplace. He replied almost instantly and within half an hour, Julie phoned me to help with my order. The following lunchtime I became the proud... Ver más

Valorada con 5 estrellas sobre 5

I got in touch with Sandblasters to ask about a couple of their bench top cabinets. They were super helpful. I’m new to sandblasting and am looking for my first cabinet, Julie pointed me to one... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicio de limpieza por arenador
  2. también en la categoría
  3. Grabado de vidrio al aguafuerte
  4. Limpieza por chorro abrasivo
  5. Servicio de restauración de automóviles
  6. Servicio de restauración de edificios

Escrito por la empresa

Sand Blasters is part of the M & T Traders group and is a family owned company that was started back in 2008. At the beginning we were just called Martyns Bargains and we started in a small industrial unit in Retford, Nottinghamshire. As the business progressed we decided to expand and make things bigger so we could hold more stock.From the start, our company had a popular demand because we offered products at a great pricing structure and we have grown a good customer base by keeping to this structure. We are a team of husband and wife who are very hard working and dedicated towards what we do. Throughout this journey, we have gained an immense amount of knowledge and are still learning to this day.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

201 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

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4,8

Todas las opiniones

(201)

37 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Excellent seller

Excellent seller, items arrived promptly and well packed.

11 de julio de 2023
Opinión espontánea
Logotipo de Sandblasters

Respuesta de Sandblasters

Hi Justin. Thank you very much for your recommendation its much appreciated

Valorada con 5 estrellas sobre 5

Extremely helpful…

Extremely helpful in giving extra details about their products...
Great range of products and backup of spares..
Hope to deal wit them again very soon

10 de julio de 2023
Opinión espontánea
Logotipo de Sandblasters

Respuesta de Sandblasters

Thank you very much for giving us 5 stars.
We hope we can help you again soon.
Thanks again

Valorada con 5 estrellas sobre 5

Superb service

Initially I had an enquiry, which was dealt with via email. After the enquiry, I placed an order for a sandblasting vacuum and some abrasive medium. The order was dispatched almost immediately and arrived at my house in about two working days! Even the courier company were superb (Fagan and Whalley), they telephoned me a few days before the delivery was due, to ensure that I would be in. They then delivered the pallet right to my garage door, using an electric pallet truck! I will definitely use this company again!

26 de junio de 2023
Opinión espontánea
Logotipo de Sandblasters

Respuesta de Sandblasters

Well, Thank you very much for leaving us such a lovely review. I'm so glad to read that everything went well from start to finish.
Thank you once again

Valorada con 5 estrellas sobre 5

Top Draw Service

Excellent response time to any queries.
Great Price
Pleasure to deal with ...

5 de junio de 2023
Opinión espontánea
Logotipo de Sandblasters

Respuesta de Sandblasters

That's very kind of you to say. Thank you Sean

Valorada con 5 estrellas sobre 5

Sandblasters customer service was good

Sandblasters customer service was good, when they realised I lived on a Scottish island they informed me of the extra cost required for shipping and left the choice up to me. (it was an extra £10) I paid this and they shipped to me in good time

21 de abril de 2023
Opinión espontánea
Logotipo de Sandblasters

Respuesta de Sandblasters

Thank you Maurice for your kind review and your understanding regarding the courier charges.

Valorada con 5 estrellas sobre 5

Lovely company to deal with.

Lovely company to deal with.

I have been struggling to find knowledgeable people to talk to regarding the less-than-transparent world of air compressors.

I was able to have an in-depth honest discussion over the phone followed up by email correspondence.

Will be using again for sure.

24 de marzo de 2023
Opinión espontánea
Logotipo de Sandblasters

Respuesta de Sandblasters

Hi Mark,
That's very Good of you to say.
I'm glad we were able to help.
You know where we are if you need us.

Valorada con 1 estrellas sobre 5

Joke customer service

Joke customer service - as in they don’t have any!

Placed two orders with them, within half an hour of each other. Emailed immediately after making the first order to say I’d messed it up and needed to cancel, but for their benefit I’d placed a new order so that it was a straight swap.

No reply, emailed twice further - surprise surprise, the first order and most expensive order had been dispatched immediately after placing the order.

Cheaper order, order two (and the one I want) hasn’t been dispatched or seen yet.

When I complained, they said they are governed by their dispatch time not the customer service, so don’t bother look at their emails often.

I run a business too and the above is such a ridiculous way to run a business.

They charge for a pallet delivery too but send out with a parcel courier.

REPLY TO SANDBLASTER:
You seem to be confusing good customer service with a fast despatch - there’s so much more to running a business than just throwing items in boxes and shipping them out - even Amazon has a despatch period and it’s for a reason!!!

I run a busy body with 11 employees, calling wasn’t possible at that time due to noise but I thought 3 emails flagging the issue should be sufficient. If you’re able to see verification of an order coming in then you should be able to see customer emails - if you can’t cope with it, I suggest you hire someone for admin, even a body shop has to, like I said there’s A LOT more to business than shipping orders.

24 de marzo de 2023
Opinión espontánea
Logotipo de Sandblasters

Respuesta de Sandblasters

Hi, Just a quick response to this Bad review on our customer service.

I take all reviews seriously and if we receive a bad review, I look at what can be done to improve our customer service because as you know running a small business bad reviews can be damaging.

I have looked into this and can see that there really isn't anything that we could have done better to be honest.

Order 16225/230323/92 placed at 23/03/23 12:53
Order 16228/230323/29 placed at 23/03/23 14:00

1st Order 16225/230323/92 was collected by DHL at 13:08 23/03/23 Tracking number 60120143925876 now to me that's great customer service, picked packed and shipped with a courier in 15 minutes.

The 2nd Order which was ordered at 2pm was not shipped as the courier had already been.

The email to say that you wanted to cancel the order as you had made a mistake was received at 1:35:18pm by which time your order was on its way.

I'm sorry but there are only 3 of us here dealing with the running of the business and emails are not manned 24/7 as we will be dealing with a lot of other things

I think a simple phone call would have avoided any of this.

I have since added to the automated emails after an order is placed the below.

If for any reason you need to change or cancel your order, please call the office on 01777708457 as an email might not been seen until after we have dispatched your order.

Valorada con 5 estrellas sobre 5

Super fast delivery,

Super fast delivery,
Pleased with product

7 de enero de 2023
Opinión espontánea
Logotipo de Sandblasters

Respuesta de Sandblasters

That's Good news. Thank you John

Valorada con 5 estrellas sobre 5

Good contact and customer approach

Contacted them through eBay, quickly got a phone call to answer my question. Very nice conversation, all my questions did got a clear answer. Ordered sand blasting cabinet on their website and arrived surprisingly already the next day. It is much bigger than I expected and haven't put it to work yet, but so far the experience with this company has been excellent.

13 de diciembre de 2022
Opinión espontánea
Logotipo de Sandblasters

Respuesta de Sandblasters

Thank you Sven for your kind words and also your valued custom. You know where we are if you need any help or advise

Valorada con 1 estrellas sobre 5

Purchased a blasting cabinet from them…

Purchased a blasting cabinet from them to complete a project with a very strict deadline. Even opted to pay £20 more E and purchase it through their EBay store because they advertised delivery within 3 days of purchase. When the parcel never came as promised I wrote the store and requested a cancel since I could clearly save £20 via their actual store and I could no longer make my deadline anyways. The parcel showed “information obtained but item not yet received” by DPD (which is the delivery service the company chose not me). I even offered to allow the company to pricematch their own internet store at that point since I was still in the market for a cabinet. They told me no and that the £20 loss to them (for EBay fees) was too much to eat even though they were happy for me to have to eat those fees that I paid since they told me it would arrive in time to meet my deadline.

Then when I told them I still needed them to cancel the order, even though it shows DPD hadn’t picked up the parcel when I requested the cancel, they told me they would “Try” to recall the parcel and would not refund me until they had it back in their possession.

Not good customer service. Their £20 is way more important to them even after their (or their chosen courier) was responsible for a much bigger financial loss to a customer who also has deadlines to meet (although stands behind his word).

Disappointed but not surprised, to say the least.

6 de mayo de 2022
Opinión espontánea
Logotipo de Sandblasters

Respuesta de Sandblasters

Hi Scott. I'm sorry the transaction on eBay didn't go smoothly. I'm afraid we don't work on Bank Holidays nor do we have couriers collecting on Weekends or Bank Holidays.
We shipped your parcel on the day we returned to work but unfortunately DPD have let us down on this occasion. We have since received your parcel back from the courier and have refunded your payment in full.

Valorada con 5 estrellas sobre 5

Good quality bike lift for a good price…

Good quality bike lift for a good price in comparison to the market.
Good coms from the seller after delivery about bleeding and setting up the lift

30 de abril de 2022
Opinión espontánea
Logotipo de Sandblasters

Respuesta de Sandblasters

Thank you very much for taking the time in leaving a review. I'm pleased to read that your happy with the service and the lift. Thanks Again!

Valorada con 5 estrellas sobre 5

Fab piece of kit

Fab piece of kit. Fast delivery and a good price.

27 de abril de 2022
Opinión espontánea
Logotipo de Sandblasters

Respuesta de Sandblasters

That's great to hear. Thanks Brian

Valorada con 5 estrellas sobre 5

Great product, but a little disappointed.

ORDER NUMBER
11220/110322/14
A little disappointed as the viewing window has lots of scratches, but overall excellent customer service, fast no messing delivery and apart from the viewing window, high quality products and will continue being a customer for a long time. thank you for an easy transaction.

16 de marzo de 2022
Opinión espontánea
Logotipo de Sandblasters

Respuesta de Sandblasters

Hi David. Thank you very much for your repeat custom it is much appreciated.
The Perspex window is usually covered in a plastic film which needs to be removed. If you have removed the plastic film we will of course send you a new piece of Perspex.
Thank you once again

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