Sapphireparking Opiniones 

⭐ 1 STAR – ZERO STARS IF I COULD. AVOID SAPPHIRE PARKING.

Terrible experience with Sapphire Parking at Gatwick.

We followed their instructions and called 30 minutes before drop-off, yet waited around 47 minutes, causing the airport parking charge to increase from £8 to £14.

The return was even worse. After waiting over an hour, I called and was told my car was “on the way” and stuck in traffic. However, my Mercedes me app showed the car was still LOCKED, SWITCHED OFF and STATIONARY approximately 12 miles away. Only after I confronted them did I see the car being unlocked and started. It was eventually returned around 1 hour 20 minutes after we requested it.

Around 10 minutes after leaving the airport, I received a low-pressure warning for the rear left tyre. It was later professionally inspected, a nail was found in the side of the tyre, and I had to pay £600 for a replacement.

I have kept photographs, Mercedes tracking screenshots, receipts and other evidence and have submitted a formal complaint requesting a full investigation.

Based on my experience, I would NEVER trust Sapphire Parking with my car again.

AVOID.

We booked the car under my husband name on 19.09.26 till 0.09.26.
Initially when he dropped off the car he was asked for an extra £8 for parking which we weren’t aware of at time of booking.

On my return there was a delay with my flight resulting in us landing at 15.25 instead of 12.45. My car was booked till 13.45 or there about.
As per instructions I tried calling the number provided and it kept going to voicemail after collecting our luggage with no voicemail facility apart from a whistling sound. This carried on for about 40minutes. No answer a continuously said person is another call. From 16:18 call only answered at 16:55.

I finally spoke to someone who said due to delayed flight my car old be delivered within 2 hrs. As this wasn’t anyone fault I thought it was reasonable but the guy asked me to go to car park2 level 3 or something which I could not see anywhere. I told him I had my 12 year old with me and would sit in the coffee shop instead. We had already gone to car park 6 levels 5 as per email but there I no one there form your company.
An hour and half later I called back to check the progress and I had been told someone will call back when they are on their way. The person I spoke to says my booking cannot be found, mind you I’m waiting for my car as advised.

The person on the phone then says he’s finding out and will call me back. Half an hr passed and my daughter I getting tired, I called back only to be told they cannot find my car keys.
At this point I’m nearly on tears 4 big car and 2 hand luggage a tired hungry child and facing an almost 3 hr drive home and being told my leats have been lost.
The guys then says he’s checking a locker or cupboard and will call back.
NOONE EVER CALLS BACK. I DID ALL THE CHASING
I then call back after another half hour only to be told car is on its way half an hour to wait outside premier inn. Made our way out there and waited. For the forts time someone called and said driver is 5 minutes away stand in front of premier. Car arrived no explanation handed the keys on a very busy road I had to ask if I have to pay for the drop off and he says yes check online and pay. That was it.
I waited 4 whole hrs and the stress you caused me when you told me my cars keys were missing. I was ready to call police and report my car stolen at that point.

I have been using meet and greet for years and never had this type of treatment. This is not meet and greet and I feel did not meet the standards and not worth the money. Not sure what service you are running as this is not even near a meet and greet service
Horrible company never ever use them again. Based @ Gatwick north terminal
AVOID AT ALL COSTS!!!!SHANE THERES NO OPTION FOR ZERO STARS

Avoid avoid avoid, trust me and everyone else when we say do not book with these cowboys, I’ve even sent details to the bbc scam investigators program, car damaged so pressing charges, luckily lawyers in family so letters sent to the company outlining our intentions for damages and repairs to velar, if you’ve unfortunately booked with them you’ll need to coff up £6.50 for entry to car park, your keys will be left under passenger front tyre as car dumped, then you’ll pay any costs to get out the car park, the need to be able to drive a car at least would a prerequisite to get a job with these but obviously not so!! Mileage and diesel was recorded before leaving car at Gatwick so we know how much they drove it, seats and seatbelts messed with back and front! True scammers

Would give 0 stars please do not use this service. I waited almost two hours for my on my return from hoilday after constant calls. Only to be told my car battery has died and they had put the key on the tyre and receipt on the dash. I got to my car and noticed my cars jump start had been taken from the car. I called them and they said no one has been in the car yet there has been a receipt placed on the dashboard. Please DO NOT use!!!

Booked meet-and-greet parking at Gatwick. Dropped my car off on 29 August, was due to collect it at 1.15pm on 1 September. Arrived on time — no car. Made to wait over 3 hours while staff gave a string of contradictory excuses: car was blocked in, then the key was missing, then the key was found, then they couldn’t locate the car at all.

Eventually told to get an Uber home at my own expense, with reimbursement promised. A recorded call confirmed the car would be delivered to my home the next morning. It wasn’t. Days on, still no car, and no response to repeated calls and emails.

This isn’t a minor delay — my car went missing while in their custody and they’ve gone silent. Currently pursuing this through the police, my insurer, and small claims court. Do not use this company.

My crit. could be full of expletives. Car not collected on time, left in wrong car park with xtra costs etc, etc. Don't go there!

This was a horrible experience from start to finish. We were left waiting in the car park for **1 hour and 35 minutes each way**. The amount of time we spent waiting was completely unacceptable. In that time, I could have travelled home and back **twice using public transport**, rather than sitting in a car park feeling completely abandoned.

To make matters worse, the person who answered the phone was extremely rude. Their tone was unacceptable, and they used language that I would not expect from someone dealing with customers. The way I was spoken to actually made me feel uncomfortable about leaving my car with the company. I genuinely found myself thinking, *“Will I even get my car back?”*

I decided to wait and see what condition the driver was in before making a final judgement about whether I felt comfortable leaving the car with them. That alone says a lot about how little confidence the experience gave me.

What makes this even more disappointing is that I chose this company because I saw their **4+ star rating on Compare Parking** and trusted those reviews. Based on my experience, I honestly cannot understand how they have such a high rating or how they continue to operate with this level of customer service.

The waiting time, the attitude of the staff and the overall experience were simply unacceptable.

**I would avoid this company more than 100%.** I strongly recommend thinking twice before booking with them. My experience was nothing like what I expected from a company with such highly rated reviews.

DO NOT USE, fake company, never picked the car up, had to leave in long stay. Scam

Do not book your parking with these bunch of clowns. We arrived back from our flight and called as per the email to give 30 to 40 minutes for the car to arrive one hour 30 minutes later we were still waiting having been sent to the pick up point at Premier Inn and then sent upstairs to level 5 to be told that he was at the pick up point again we rang multiple times to a gift Gaff mobile that just went to answerphone over and over and over again, we made our way down to the pick up point to find the guy guy had dumped my range Rover sport and left the key on top of the wheel for it to be stolen by anybody passing by. I left several voicemails for them to call me back to explain themselves and still haven’t managed to speak to anyone. I am speaking to the police as these shouldn’t be trading putting peoples possessions at risk. I would highly doubt they are even adequately insured. To add insult to injury the inspection card for the car being dropped off was left and it was actually someone else’s inspection card for a different car not mine. Go elsewhere

!!!!DO NOT USE!!!!!
I landed in Gatwick on monday night and called them to pick up my car. They told me over the phone that they didnt have my car and in fact had no record of my car. I gave them my number plate, my name and the booking reference and they continually claimed to have no record of my car being with them!

I then told them that my car had a tracker and that I would use the tracker to find it myself.
They then MAGICALLY found my car!!

I also found out through the app my car is linked to, that when I handed my car over it had been driven to a car park 2 miles away and left idling for 55 MINUTES!! They used 75 miles worth of fuel..

I am very angry and will never use this company again.

AVOID AT ALL COSTS — MY CAR HAS STILL NOT BEEN RETURNED AND ITS BN 48 Hours

If I could give zero stars, I would.

I booked this company for meet and greet parking at Gatwick Airport. We handed our vehicle over on Saturday, 29 August, and called them immediately after landing on 1 September. We were directed to the Orange Car Park and left waiting while they repeatedly claimed the car would arrive within 15 to 30 minutes.

That never happened.

We called every 30 minutes and were given one excuse after another. First, we were told the car was on its way. Then we were told it was blocked in. After that, they claimed they could not find the keys, before later saying the keys had been found. Despite all these promises and conflicting explanations, my car has still not been returned.

This has gone far beyond poor customer service or a delayed vehicle return. I entrusted this company with my car and I am now having to report it as stolen and deal with the police and my insurance company.

The stress, inconvenience and worry this has caused my family are impossible to describe. Returning from holiday should not end with your vehicle missing and you having no clear or reliable explanation about where it is.

Based on my experience, I would strongly advise anyone considering this company to stay well away. Please do not hand over your vehicle without carrying out extensive checks. I would not want anybody else to go through this nightmare.

Please avoid them at all cost, they are rogues

DO NOT USE!!! followed the instructions that were sent to me . Called 30 minutes before arriving at the airport, had to call about 10 times before anyone picked up phone and when I did get through , I was greeted by ‘yep’ and the phone was put down. I tried to call back as none of my details were taken but no answer. On arrival at airport, no one was there to meet us , I tried calling again , no answer, after about 20-30 minutes men turned up to take our cars. This was frustrating, as you could not get through to anyone to check they were coming .

On return , again I followed the instructions, picked up bags and called as requested. No answer , I left a message with our reg numbers and said we were heading to car park 6 level 5 as stated on paperwork. We arrived at car park , again no one there , waited 20 minutes and called again, this time someone picked up . I told him we had been waiting 20 minutes, he then proceeded to tell me I hadn’t called him , I gave him the precise time and said I left a message, he basically called me a liar even though my phone has proof of the call. I said to him that we had been waiting 20 minutes already how long would car be and he said 30 minutes, I said that that was not acceptable, we had been waiting already , he then said that I was on wrong floor , I read out to him what it said on their paperwork and he said yeah well we changed it. I said would be good if you told your customers that , he then said ‘lady you’ve obviously had a bad holiday’ and started laughing at me down the phone then put phone down on me . I tried calling back and he did not answer , seemed like he blocked my number. We ended up waiting 1 hour 15 minutes for our cars to be delivered. Totally unacceptable. Very unprofessional and rude. The fact that you cannot speak to anyone and they block your number, when you have absolutely no control over what is happening is disgusting!!! I tried complaining and got an AI generated email saying sorry for the inconvenience!! I repeat do not use!!!

2 hours after calling to get my car back, still waiting and no news. They don't even answer the calls anymore. Avoid however good their deal might look

awful company - do not use. originally booked through ezybook with a company called ipark gatwick so looks like they've changed their name. returned from holiday, had to call a landline where they said they'd send my details to the team. arrived to find my car exactly where i had parked it 10 days before but no sign of anyone with my keys. waited for 4 hours before leaving on public transport. they called me after almost 6 hours from an unknown number and asked me why i wasn't there to pick up the key! finally got a different number from them & have finally been reunited with my car & key. shocking service.

Absolutely a scam company! The most stressful experience! Took an hour to collect our car, cost us extra money for the drop off charge, then when we returned and we called them 30mins in advance they said they didn't have our car, until I explained my car has a factory fitted GPS tracking system and I explained its parked behind a garage and gave them the address. Then we had to wait another 45mins for them to return our car. Stay away from these charlatans!!

Very disappointing experience with Sapphire Meet & Greet at Gatwick.

Unfortunately, I had a very poor experience with this service. The staff were rude and unhelpful from the outset, which did not create a good first impression.

The biggest issue, however, was the excessive delays. I had to wait around two hours for my car to be collected when I arrived at the airport, and then experienced another two-hour wait for my car to be returned when I came back from my trip. After a long journey, this was extremely frustrating and completely unacceptable.

A meet and greet parking service is supposed to provide convenience and save time, but this experience did the exact opposite. The lack of communication and poor customer service only made matters worse.

Based on my experience, I would not recommend Sapphire Meet & Greet at Gatwick and will not be using their service again.

AVOID AT ALL COSTS! Return journey was even worse than the outbound journey! Again, struggled to get through on the mobile number provided. Goes to GiffGaff voicemail, no option to leave a message. Waited 30-40 minutes. Called them again. Told it would be another 15 minutes!!!

Like everyone else on this review site… damaged my car, would not release without payment to delivery driver, waited over an hour at 3am…. Never ever use…tried contacting them and they have blocked me… organised through FlyPark Compare who must take some responsibility if not to stop selling a company like this….

Absolutely shocking meet and greet service – avoid

The pick-up experience was absolutely shocking. I was instructed to go to one terminal (with my two young children), so I followed the company’s directions, only to discover that the car was actually at a completely different terminal.

When I contacted the company to explain what had happened, they effectively blamed me for going to the terminal they had instructed me to go to. There was no meaningful communication, it was extremely difficult to get hold of anyone, and the whole process was unnecessarily stressful.

To make matters worse, when the car was eventually located, the key had simply been left in the wheel. I had not been properly told where the car was or given clear instructions about its location. This is completely unacceptable for a service that is supposed to provide a straightforward and secure meet and greet.

The lack of communication, organisation and accountability was shocking. I would strongly advise people to avoid this company.

Given the circumstances, I also believe the company’s practices warrant investigation by Trading Standards and would encourage others who have experienced similar issues to consider reporting them.

This company has to be the worst in the world. If they are good at one thing, it's being bad. And consistent in it too. Hidden charges. Rude. Uncaring. Late pick up and drop off. Use your car while your away. Formed by 2 so called directors in June 2026. No doubt form another company as it's now gone. Try and get a receipt for the cash you give them, you wont get one. Watch out for these guys starting up again. Avoid and give them nothing. Despicable, cheating, lie, uncaring. They do not care for you or your car. Just rob you. Just an honest and true review here. Anyone is welcome to prove me wrong.