Sapphireparking Opiniones 

Extremely disappointing and unacceptable service
I would strongly advise others to think carefully before using Sapphire Parking at Gatwick.
Upon arrival, we were asked to pay an additional amount in cash, which was not included or made clear in our original booking agreement.
The experience when we returned was even worse. We waited more than two hours in the early hours of the morning for our car to be returned. During this time, we called repeatedly trying to find out what was happening. Instead of receiving professional assistance, we were spoken to rudely, swear words were used during the calls and in public and the phone was put down on us several times. Refused to give us a receipt for the car.
After a flight, being left waiting for over two hours in the middle of the night for a meet-and-greet service that we had already paid for was completely unacceptable.
The whole experience was extremely stressful and unprofessional. A meet-and-greet parking service is supposed to provide convenience and peace of mind, but our experience was the complete opposite.
I would not use this company again and cannot and we will report them.

Con artists. They left our car in short stay car park. And left us with £770 charges. Didn’t answer the phone and gave us the run around for weeks. This is a fraudulent company. We didn’t book through them we booked through a comparison site for a completely different company! Reported to police

Car was not collected and we waited an hour before having to leave it with the keys.
When we arrived back the car was not there and we waited two hours before in the end getting a taxi to collect it.
Staff very rude as well.
These guys are scammers and need to be closed down.

Booked meet and greet at Gatwick South through Compare Parking Deals. Service provided by Sapphire Parking Ltd trading as Park 247. Ref CPD-19-651535, 21-25 August.

What I paid for was meet and greet. What I got was none of it.

My car has connected services, so I could see it throughout. It was left in the South Terminal short stay car park from drop-off on the 21st and never moved until the moment we landed on the 25th. It was never taken to a secure compound.

When I called on landing, I was told they didn't have my key. My car was powered up and moving at the time, which they could not explain.

Nobody met us. Nobody greeted us. The key had been left on a wheel of the car in a public car park. Had the car been taken, my insurance would have been void.

The battery was lower than when I handed it over, and roughly £8 in pound coins was missing from inside the car. Reported to police.

Avoid. If you value your vehicle or your insurance cover, book with the airport directly.

When we dropped the car, no one from Safe Parking was there to receive it. Roadworks had delayed our arrival and we could not wait, so left the keys in the car, and rang Safe Parking to tell them. They immediately demanded a bank transfer of £10 to pay for the exit fee. I managed this on my phone and moved on. On our return 5 days later, when we rang the number they (and Fly Compare) had given us, we got a message with a jokey jingle saying that there was no one available to take our call. We were asked to leave a message, then told that messages could not be taken as the voicemail box was full. We then rang the Sapphire help number and were told ten times that we "were number 2 in the queue". We then rang the Sapphire general number and were told that someone would ring us in ten minutes to tell us where to meet the car. Needless to say, no one did. On my phone, we were interested to see that our call to the original number had been "taken over" by the general number. All these numbers form a network of deception to convince a customer he is receiving a real service. We then went to Gatwick Security, who rang the original number and threatened to come with us to find the car if need be. We were told to go to level 5 at the short term car park and it would be delivered in 30 minutes. Our car never appeared at level 5 but we asked another Sapphire driver whom we found there to help us. After another 15 minutes, he told us our car was waiting at level 3. We went down to find it and there it was. The entry ticket told us that it had arrived at 20.02, i.e. almost an hour earlier. It seemed undamaged but about 60 miles had been put on the clock. It was 2 1/2 hours after the time originally booked for collection. By this time we had had time to read previous reviews of the company's service. Everyone gave similar reports. This company is unsafe and should not be allowed to operate anywhere.

My car was parked with Sapphire during the fire at their site. We didn't find out until we arrived in Gatwick at 1.30am with child. Initially they said they would bring my car in 45 minutes. Half hour later, they called and said there had been a fire! Totally dubious I asked when this happened, he said 'earlier'. The police wouldn't let them onto the site. I later found out it was more than 2 days before, and they had not bothered to inform us, and had no explanation as to why they hadn't.

2am in Gatwick, 1.5 hours from home, I asked what they expected us to do - he said ' get an Uber'. We had no choice but to do so at the cost of £150.

3 days later, I am none the wiser about my car. Phones are off or hung up. I have called, left messaged and emailed, and still don't know. Yesterday I spoke to a Mohammed who said I have keys, I'll go and see if I can find the car. I asked - Do you not have an inventory? - he said no. No inventory of cars in their possesion! He promised to call back in 1-2 hours. He didn't.

Spoke to Sussex Police - they are treating them as the victim because of suspected arson.

I had emailed Sapphire, cc-ing in the comparison site I had booked through FlyParkCompare - I got an email back quickly from FlyParkCompare saying they are just a comparison site, I should deal with Sapphire directly. This was signed off by Haniya - Customer Support Team.

Yesterday I got an email from Sapphire refering me to an accidentproservice.com. This email was also signed off by Haniya - Customer Support Team

Email from FlyParkCompare and Sapphire from the same customer service rep. This does not stack up for me.

Sapphire was only incorporated 20 June 2026. The sole owner is Saba Mukhtar Ahmed Parveen

I contacted Citizen's Advice Consumer Line. At this stage, as Sapphire are deemed the victim and the fire was not their fault, there is little they can recommend. However they will refer to TRADING STANDARDS and the more cases they have, the better. So please report them.

It seems madness that a company can hold my car (whatever state it is in), and not be held accountable in any way. Infuriating.

I feel so gutted, and feel I was careless somehow. I have been using meet and greet for a long time, and it has always been great. Digging into this situation - I see so many discrepancies - multiple comparison sites owned by the same company - old companies closing, new ones cropping up. It is very dodgy. Looking at my original booking with FlyParkCompare - I had booked 'Quality Parking Gatwick' but Sapphire turned up. Quality Parking Gatwick is still being advertised on FlyParkCompare. Looking back I had an odd feeling I had at drop-off. I will be so much more careful in future.

Honestly, the whole experience has been a chaotic and expensive disaster! Unfortunately I can’t allocate 0*
Was initially told after landing at Gatwick and calling them, that my car would be delivered “in a hour” Approximately 20 calls later and many hours waiting around, we gave up, my son caught a train to Manchester and I stayed in the Premier Inn as I wasn’t aware if my car had survived or not and I live 2.5hrs away so obviously didn’t want to make my way home just in case. ( eventually found out the following morning that it was burnt)
When I tried to reach out about what had happened, it was either just total radio silence or basically getting ignored/ phone calls getting cut off.
I notice they’re still taking bookings, how they’re getting away with that is beyond comprehension?!
I’m now without any vehicle and god knows when all the finances will be settled?
DO NOT use any company affiliated with Sapphire Parking, they’re just incompetent crooks that obviously just want your money and are basically laughing all the way to the bank.

If I could give this company less than one star I would. DO NOT USE.
I wish I had checked reviews before booking.
Awful customer service. Poor management. Rudeness and hidden fees.

AVOID AT ALL COSTS-
Car returned with damage. Had to pay £216 to repair a large dent in the rear of the vehicle. Sent multiple emails over the last two weeks to complain and look for a solution. All ignored, called daily and when I said I’m chasing an email regarding damage they hang up the phone and refuse to answer. Illegal practice.

Driver was an hour late even with half hour warning. Had no identification or high vis as stated on website. Vehicle location app shows was not stored in a secure compound but what looked like a scrap heap.

Have reported to trading standards for the lack of professionalism, refusal to acknowledge a complaint, and will look to take legal action.

Do not use this company!

My nephew has spent 5 hours trying to locate his car - initially they said it could not be located, then it had already been handed to someone else earlier in the day. The representative who was picking up someone else's car refused to engage at the pick-up / drop off point, and the 'helpline' did not seek to resolve. A complete con. Hopefully the car is driveable now it has been located after a group of others also affected were able to corner someone.

Never ever ever use these bunch of cowboys when choosing meet and greet at Gatwick airport. They took an hour and a half to bring my car (the poor family who called them 5 minutes before I did are still waiting!). In my 30+ years of travelling, I’ve never experienced such an awful service and I hope others will check reviews before they entrust this awful company with their vehicle! They also didn’t leave the change for my parking in my car as promised.

I don’t think I can say anything other reviewers haven’t already mentioned. Just avoid them at all costs.

Booked parking with them and had to leave my car with the keys and money on the front wheel because their team couldn't arrive in time to meet me. I was told the rep was at the other terminal.

On return :

Tried to call them for half an hour. When someone (Mohammed?) finally answers, he was rude and dismissive and told me to hang up so he could serve other customers. My car would take an ADDITIONAL 30 min to an hour to arrive.

Please DO NOT use this company. I am currently in dispute regarding additional charges and potential fraudulent activity. They have not responded to emails or calls.

An absolute disgrace!! Never use these absolute clowns as they do not care about your car and have zero empathy when that fire that burnt 140 cars ripped through everyone’s property.

Truly abysmal. Never use these cowboys. Currently 4 hours in to waiting. Car is here. Keys aren’t. My wife and kids have got the train back…

Never use these people!
Read their small print - your car could be taken to various parking facilities which may not be enclosed or fitted with security cameras.
Chaos when picking up our car at the airport. Other people collecting said theirs had been driven for miles / taken to a pub.
Now involved with the fire that was at their compound last Saturday. Can NOT get any useful information. Telling us it’s been burnt and we are suspicious that’s a lie and that it’s been stolen / sold on.

We have booked our parking with this company through Compare Airport Parking Deals and suffered 2 hours at the airport after arrival to get our car back . We were not the only customer there were other customers waited for 3 hours to get back their cars . Also we have noticed they have given different company names but same Service Provider Airport Number ph 07563870088 . We have to inform Police to speak with them to get back the car back . Don't ever book your car parking with this company .

Waited over 40 minutes even though we called 30 minutes prior to arrival and had to pay double the parking charge at the terminal. Upon return the number provided to call wouldn’t pick up even after 15 attempts, when he did pick he was very rude and said just wait and see when it comes.
Never again. Looking to get my refund for extra parking charges we had to pay.

CONTACT CITIZENS ADVICE BUREAU IMMEDIATELY IF YOU USED THEM

1. If you’ve booked but not yet travelled let the booking go - do not use them. Reviews below are not exceptions. You will end up paying more. Ask for a refund and dispute cc charges if you can
2. If you’ve already used them contact citizens advice - they need enough of us to share to trading standards. They will also give you templates and advice on how to best interact if your car was damaged in fire / you paid excessive parking charges / other damage.
3. Parking drop off process was dodgy. Communication is awful - and hidden charges - every single comment below is so true