SASAIA Opiniones 

102
•
TrustScore: 3 sobre 5

3,1

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

sono stato truffato, prodotti di pessima qualità, ho provato a fare il reso di un paio di scarpe pagato €220, mi sono dovuto pagare la spedizione di reso che nemmeno è stata consegnata perché nessuno... Ver más

Valorada con 1 estrellas sobre 5

J'ai commandé une paire de chaussure sur ce site. Après plusieurs semaines sans nouvelles j'ai contacté le service client qui m'a assuré trouvé une solution rapidement. Je n'ai jamais eu de confirmati... Ver más

Valorada con 5 estrellas sobre 5

SASAIA is a gem! I wish I had read reviews before purchasing, but I'm pleasantly surprised by the quality of their shoes. Despite some negative feedback, my shoes arrived promptly and look fantastic.... Ver más

Valorada con 5 estrellas sobre 5

Just got my boots from SASAIA a week ago, and they're fantastic! While I didn't receive a confirmation email or tracking number right away, I used Apple Pay a hassle-free payment process. Even though... Ver más

Información sobre la empresa

  1. Mercado de ropa

Escrito por la empresa

Shop at the official site of Sasaia. Discover the latest ready-to-wear, handbags, shoes and accessory collections, all inspired by the finesse of Italian style.


Información de contacto

3,1

Medio

TrustScore: 3 sobre 5

102 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,1

Todas las opiniones

(102)

0 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

SCAM ! Counterfeit articles

I bought a pair of boots. They sent me a bad copy. It’s clearly a counterfeit product. I sent them back to get a refund, they let me know that they refuse to refund me because I tried them on. They’re in perfect state, it’s a lie. I’ll press charges in the next days.

14 de marzo de 2024
Opinión espontánea
Logotipo de SASAIA

Respuesta de SASAIA

Thank you for sharing your feedback with us. We apologize for any inconvenience you have experienced. Our policy states that we cannot issue a refund for products that have been worn or damaged.

Before accepting and processing a return, we request photos of the product to ensure it is in its original condition. This helps us maintain the quality and integrity of our products for all customers.

Please contact us directly at info@sasaiaclo.com with your order number and photos of the boots so we can review your case further. We appreciate your understanding and cooperation.

Best regards,
The Sasaia Team

Valorada con 1 estrellas sobre 5

Terrible customer crevice

Terrible customer crevice, some of order items haven’t arrived, I asked for refund, they used all kind of excuses not refund, like they couldn’t accept because these items was on on sale and it is not refundable, which wasn’t on sale and no any notes about it.
Lately they said that was technical issue not able to refund and after 4 months writing emails still waiting for refund. Communication is very poor and not reliable.

4 de abril de 2024
Opinión espontánea
Logotipo de SASAIA

Respuesta de SASAIA

Thank you for bringing your concerns to our attention, and we apologize for any inconvenience you have experienced. We understand how frustrating it can be when items do not arrive and communication falls short.

All information regarding refunds and sales can be found in our Terms and Conditions and our Refund Policy. We strive to ensure these policies are clear and accessible to all customers.

Please contact us directly at info@sasaiaclo.com with your order number so we can look into your case and work towards a resolution. Your satisfaction is important to us, and we appreciate your understanding and patience as we address this matter.

Best regards,
The Sasaia Team

Valorada con 5 estrellas sobre 5

Sasaia for the Win

Sasaia for the win! I recently purchased a pair of shoes from them, and I'm thrilled with my purchase. The shoes are exactly as described, and they arrived quickly. Thanks, Sasaia, for the great experience!

20 de marzo de 2024
Valorada con 5 estrellas sobre 5

Great experience with Sasaia.

My experience with Sasaia was nothing short of fantastic! The shoes I ordered arrived quickly, and they're even better than I expected. Super comfy and stylish. I'll definitely be buying from Sasaia again!

2 de abril de 2024
Valorada con 5 estrellas sobre 5

Sasaia Rocks

Sasaia rocks! I recently purchased a pair of shoes from them, and I couldn't be happier. The shoes are stylish, comfortable, and exactly what I was looking for. Kudos to Sasaia for their excellent products and service!

5 de marzo de 2024
Valorada con 5 estrellas sobre 5

Happy feet thanks to Sasaia.

Thanks to Sasaia, I've got happy feet! Their shoes are so comfortable and lightweight. Plus, the delivery was speedy, and the packaging was eco-friendly. Can't wait to show off my new kicks!

25 de marzo de 2024
Valorada con 5 estrellas sobre 5

I don't understand why some people…

I don't understand why some people complain about these things.

I have always been very happy, I have made three purchases in the last year. Everything was perfect and only once did I receive the product after 10 days.

Communication with them has always been within 24 hours and I have never had any problems!

25 de marzo de 2024
Valorada con 1 estrellas sobre 5

TOTAL SCAM! DO NOT BUY FROM THEM!

DO NOT BUY FROM THEM! This company is a total scam. Paid around 150 euros for a pair of shoes and it's been more than a month, the order tracking isn't working since the shoes are probably coming from China and not Italy as many of the REAL reviews say (not the fake accounts giving this site a 5 star rating). The customer "support" isn't helpful at all, the "woman" I was talking through email called "Jane" (fakest name ever, but nice try) told me that she's going to "open an investigation" as to why my order is taking more than a month to arrive and why the order tracking isn't updated. Couple weeks pass by and nothing - no word from them. Said this was unacceptable and I required a refund - got hit by another "I've opened an investigation". No updates. Reading the other reviews made me realise how fraudulent this "company" actually is (from what I understand they regularly change shell/holding companies so to avoid consequences and/or to hide their origin).

27 de marzo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Impressed by Sasaia's Shoe Section.

Sasaia's shoe lineup is top-notch! I recently snagged a pair, and they're super comfy. The delivery was quick, and the packaging was on point. Big shoutout to Sasaia for their excellent selection!

25 de marzo de 2024
Valorada con 5 estrellas sobre 5

Perfect Fit Thanks to Sasaia's Stellar Service.

Got myself some running shoes from Sasaia, but they were a bit snug. thankfully, their customer service team was on it! they helped me out in a flash, letting me return the shoes even with a few scuffs. Swapped 'em for a bigger size, and now they fit like a glove!

25 de marzo de 2024
Valorada con 1 estrellas sobre 5

Real size doesn’t match size chart , no refund , no response from support, be accurate

I have ordered two times same model of boots and size was incorrect. Stupid was official response that i need to check size chart where are sizes also in cm and i have check everything there and take a picture with foot meter of actual size that was 2 cm smaller then it should according provided data, but in boots sticker was correct. Also extremely difficult to get refund be ready that support time will stop responding after a few messages about refund that lasts already 3 month

22 de enero de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

SCAM!!

SCAM!!! PLEASE DO NOT BUY THERE!!!

I was fohlet by all the "good reviews" that they obviously bought. The Package was sent from China and not from Italy. I payed 140€ for a Jacket that was in such horrible conditions that i never sag something like that before. I sent it back to some Address in Italy and never bot a refund. I hat to talk to dustrem service from PayPal to solve this . Please do not the same mistake i did.

16 de marzo de 2024
Opinión espontánea
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Respuesta de SASAIA

Thank you for sharing your experience with us, and we apologize for any inconvenience you have faced. We understand your concerns regarding the quality of the jacket and the refund process.

Our products are shipped from various locations to ensure global coverage and timely delivery. We strive to maintain high-quality standards, and we regret that your experience did not reflect this. All information regarding returns and refunds can be found in our Terms and Conditions and our Refund Policy.

Please contact us directly at info@sasaiaclo.com with your order number and any relevant details so we can review your case further. Your satisfaction is important to us, and we appreciate your understanding and patience as we address this matter.

Best regards,
The Sasaia Team

Valorada con 1 estrellas sobre 5

J’ai commandé une paire de basket le 20…

J’ai commandé une paire de basket le 20 février 2024.
Aucune nouvelle et trace de la commande 3 semaines après au 12 mars 2024!
Une dénommé jane m’a répondu 4 fois pour me dire qu’elle ne sait pas où se trouve mon colis et qu’elle revient vers moi 24h/24h/72h depuis 2 semaines !
Bien sûre elle ne revient jamais vers vous !
Pourtant ils auraient pu expédier une nouvelle commande en express ou me proposer autres choses.
Aucunes alternatives
Aucun suivi de votre commande vous l’aurez compris .
Mon dernier contact date d’il y a 5 jours rester sans réponse.
Un conseil: fuyez les
Zéro professionnalisme

12 de marzo de 2024
Opinión espontánea
Valorada con 3 estrellas sobre 5

In love with SASAIA Boots, A Year-Round Staple.

I'm head over heels in love with my SASAIA boots! Despite some initial concerns, I decided to give them a try, and I'm so glad i did. The boots are stylish, comfortable, and incredibly well-made. SASAIA has definitely exceeded my expectations, and I'll be a returning customer for sure!

26 de febrero de 2024
Valorada con 4 estrellas sobre 5

Fast Delivery, Unmatched Quality.

Fast delivery, unmatched quality - that's SASAIA for you! I recently purchased a pair of boots from them, and I couldn't be happier with my decision. The boots are not only stylish but also incredibly well-made. SASAIA has definitely earned a spot as one of my go-to brands for footwear.

26 de febrero de 2024
Valorada con 4 estrellas sobre 5

SASAIA Boots.

I'm absolutely thrilled with my SASAIA boots! The ordering process was seamless, and the boots arrived promptly. They are stylish, comfortable, and incredibly durable - everything I could ask for in a pair of boots. SASAIA has definitely earned a loyal customer in me.

26 de febrero de 2024
Valorada con 5 estrellas sobre 5

SASAIA Where Style Meets Durability.

Where style meets durability - that's SASAIA for you! I recently purchased a pair of boots from them, and i couldn't be happier with my decision. The boots are not only stylish but also incredibly well-made. SASAIA has definitely earned a spot as one of my go-to brands for footwear.

26 de febrero de 2024
Valorada con 1 estrellas sobre 5

Fraud fraud fraud!!

Fraud fraud fraud!!! they made me send shoes back and they did not refund me after 3 months. They kept telling me 10 business days 10 business days. I will visit their company and get my money back. Do not do business with them

4 de marzo de 2024
Opinión espontánea

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