Fantastic business. Gave us some useful advice for our self build sauna. The timber supplied is excellent. Delivered on day they said they would. Can’t fault them
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Fantastic business. Gave us some useful advice for our self build sauna. The timber supplied is excellent. Delivered on day they said they would. Can’t fault them
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Andrei didn't initially have the Huum heater we wanted in stock but he was honest and delivered on his promised availability. His prices were good and he good straight forward honest product advice.... Ver más
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Very helpful and knowledgeable. Went out of their way to deliver as needed and gave advice on the build. Excellent quality timber and other items. Website is clear and gives a good range without being... Ver más
Fantastic customer service throughout the process, from initial inquiry to final delivery. We were kept brilliantly informed during each stage. Andrei was extremely helpful, knowledgeable and sincere.... Ver más
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Great timber for sauna superior quality, would definitely use again and recommend
Excellent service.

Respuesta de Sauna Timber
No thickness dimensions on the pop-down menu and and unless you scroll down to near the bottom of the page (initially off-screen) you don't see any other options than 15mm thick boards. The 11mm boards are the last 3 on the page. I asked the company why there was no thickness listed on the pop-down menu and there was a big sigh over the phone and told it would be "too much information".
What???? I immediately wondered if the man sighed because he's heard this complaint before? The 'solution' he gave me was to spend a further £50, in total, in postage/packing for me to get the right thickness. This was twice the price of the goods. No thanks. Seriously not impressed with their customer service. I found them unhelpful and the sighing rude. I would NEVER use them again.

Respuesta de Sauna Timber
Great swift delivery, wonderfully fragrant Alder panelling I bought, A++++

Respuesta de Sauna Timber
We've bought Timber Twice from this company now and both times have received excellent service with quality products. We would not hesitate to recommend Sauna Timber and will certainly be using them again.

Respuesta de Sauna Timber
I do not normally complete reviews, but on this occasion consider this is a fantastic product with excellent prompt delivery.
The quality of the wood finish is excellent and installation advise on delivery was very helpful. Thank you

Respuesta de Sauna Timber
Ordered a sauna door on Wednesday and it was delivered direct from Sauna Timber.co.uk on Friday morning!. They let me know when in was coming and gave me a time for the delivery (and they were bang on to the minute). The door came wrapped well, and easy to install.The door was installed within an hour of it being delivered and it looks GREAT!!
The hand delivery only cost £26.00 from Cambridge to Doncaster and because we paid cash on delivery we received a 3% discount on the order.
Absolutely fantastic service!!
Would use again any day!!

Respuesta de Sauna Timber
Price wise ok, not cheap but not expensive.
Quality of wood is 2 out of 5. Lot of damages hidden in the middle of packs. If you ask for replacement - your request will be rejected with excuse that wood does break. What??? You paid for bloody things but not what you have been offered. Must check all individual packages as they sell planks and other materials from different batches, probably from different suppliers..., so materials you have purchased will not match on: widths, length, colour... etc.
Do not bother to ask them for discount - you will become enemies. Invoice - have never been provided, pack list has been sent instead.
So, my view is: AVOID!
It's many others supplies in the UK who will take care of you and will care about every penny you had spent. So, aftercare is zero! One single transaction cowboys - no trustnest between buyer and seller.

Respuesta de Sauna Timber
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