SAYSKY Opiniones 

Respuesta de SAYSKY

20 abr 2026

Hi Adam,

Thanks so much for the kind words! 🙌
We’re glad to hear your order arrived quickly and that you’re happy with the materials and fit, that’s exactly what we aim for.

“Legends,” you say? We’ll do our best to live up to that 😄 Thanks for being part of the Saysky community!

All the best,
SAYSKY

Respuesta de SAYSKY

26 mar 2026

Hi Claire,

Thank you for your review. We’re very sorry to hear about your experience and understand how frustrating this situation must have been, especially as it was intended as a birthday gift.

Unfortunately, your original order had to be cancelled as the item was out of stock at the time. We sincerely apologize for this and for any inconvenience caused. As a gesture of goodwill, we provided a voucher for a future purchase and informed you as soon as the item became available again.

As our products are sold on a first-come, first-served basis, and we unfortunately cannot reserve items, the product sold out again before your next purchase was completed. We understand this is disappointing and truly regret the timing in this case.

We always aim to provide a helpful and transparent service, and we’re sorry that this was not your experience. If there is anything further we can assist you with, please don’t hesitate to reach out to us directly.

Best regards,
SAYSKY

Respuesta de SAYSKY

19 mar 2026

Hi,

Thank you so much for your kind review and for taking the time to share your experience! 🙌

We’re sorry to hear about the issue with the shorts, but we’re really happy that Emilie was able to help and find a solution that worked for you, especially with your upcoming half marathon in mind 🏃

We truly appreciate your kind words, and we’ll be sure to pass your feedback on to Emilie.

Best of luck with your race, and we’re very glad to hear you’ll be ordering again!

All the best,
SAYSKY

Respuesta de SAYSKY

19 mar 2026

Hej Victor,

Tak for din feedback og beklager din oplevelse.

Vi er helt enige i, at returprocessen skal være så nem som muligt, og vi forstår godt, at det kan være besværligt at skulle printe en returlabel. Vi arbejder på at få implementeret en QR-kodeløsning og håber at kunne tilbyde denne mulighed i fremtiden.

Tak fordi du tog dig tid til at dele din oplevelse, det hjælper os med at blive bedre.

Bedste hilsner,
SAYSKY

Respuesta de SAYSKY

19 mar 2026

Hi Tim,

Thank you so much for your review! 🙌

We’re sorry that you received the wrong hat initially, but we’re really happy to hear that the issue was resolved quickly and to your satisfaction.

Providing great customer service is very important to us, so it means a lot to hear your feedback. And of course, we’re glad you’re enjoying the products as well! 🌟

Thanks again for your support. We hope to see you back at Saysky soon!

Best regards,
SAYSKY

Respuesta de SAYSKY

19 mar 2026

Hi Hans,

Thank you so much for your detailed review and for your continued support. It truly means a lot to us! 🌟

We’re very sorry about the delay and the issue with the tracking, but we’re really happy to hear that our Customer Care team was able to resolve it quickly and get your order to you the next day.

A special thank you for mentioning Emilie – we’ll make sure she sees your kind words!

It’s amazing to hear that you keep coming back for the quality and our styles. That’s exactly what we aim for. We hope you enjoy your new gear, and we look forward to seeing you again soon! 🏃

Best regards,
SAYSKY

Respuesta de SAYSKY

19 mar 2026

Hi,

Thank you so much for your kind words and for taking the time to share your experience! 🌟

We’re really happy to hear that you had such a positive experience with our customer service and that the return process went smoothly. Providing friendly, helpful, and solution-oriented support is exactly what we strive for, so your feedback truly means a lot to us.

Thanks again for your support. We hope to see you back at Saysky very soon! 🏃

Best regards,
SAYSKY

Respuesta de SAYSKY

10 mar 2026

Hi,

Thank you for sharing your feedback. We're sorry to hear about your experience with the shipping process.

The €7 shipping fee covers the standard shipment cost from SAYSKY to your country. Additional fees such as customs clearance, handling, or import duties are set by the carrier or local authorities and are unfortunately outside of our control. These charges are standard practice for international shipments and not a fee imposed by SAYSKY.

We understand that unexpected charges can be frustrating, and we’re always looking for ways to make this clearer for our customers. You can find more details about shipping and potential additional fees in our Shipping & Returns section.

We appreciate your feedback and hope this helps clarify the situation. If you have further questions, feel free to contact us at support@saysky.dk.

Best regards,
SAYSKY

Respuesta de SAYSKY

13 mar 2026

Hej Line,

Vi tager alle anmeldelser alvorligt, men vi kan desværre ikke genkende den situation, du beskriver.

Vi har gennemgået vores systemer og kan ikke finde dig registreret som kunde hos SAYSKY, og anmeldelsen ser heller ikke ud til at relatere til en oplevelse med vores produkter, webshop eller kundeservice.

Hvis din anmeldelse vedrører en konkret ordre eller en reel oplevelse med os, er du meget velkommen til at kontakte os direkte på support@saysky.dk med flere oplysninger, så vi kan undersøge sagen nærmere.

Venlig hilsen,
SAYSKY

Respuesta de SAYSKY

10 mar 2026

Hej Vibeke,

Tak for din anmeldelse og for de pæne ord om vores produkter. Det sætter vi stor pris på!

Vi er dog kede af at høre, at du har haft en frustrerende oplevelse i forbindelse med din returnering. Når en ordre er betalt helt eller delvist med et gavekort, bliver refunderingen som udgangspunkt tilbageført til gavekortet først, da det betragtes som den oprindelige betalingsmetode i vores system.

Dette fremgår også af vores returpolitik på hjemmesiden:
"Har du brugt et gavekort til at betale din ordre med, refunderes beløbet altid tilbage til gavekortet før et eventuelt restbeløb udbetales."

Du kan læse mere om vores returpolitik her: https://saysky.dk/pages/returns

Vi forstår dog godt, at det kan virke forvirrende, og vi tager din feedback med videre internt.

Vi håber, at du finder nogle andre produkter, du kan bruge dit gavekort på. Du er altid meget velkommen til at kontakte os, hvis du ønsker hjælp eller vejledning til at finde produkter, der passer til dine behov

Bedste hilsner,
SAYSKY

Respuesta de SAYSKY

10 mar 2026

Hi Lillie,

Thank you for sharing your feedback, and we're sorry to hear that your experience didn’t meet your expectations.

Regarding the discount code, our welcome codes unfortunately cannot be applied retroactively once an order has been completed. In situations like this, our team will often try to offer an alternative solution, such as a discount for a future purchase, which is why you received the 15% discount code.

For returns, we do charge a €7 processing/return handling fee, which is outlined in our return policy on the website. This helps cover part of the logistics and handling costs associated with returns.

That said, we truly appreciate you giving SAYSKY a try and we're glad to hear you liked the product itself. If there’s anything we can still help clarify or assist you with, please feel free to reach out to us at support@saysky.dk with your order details.

Best regards,
SAYSKY

Respuesta de SAYSKY

Actualizada el 10 mar 2026

Hi there,

Thank you for taking the time to share your feedback. We're very sorry to hear about your experience.

Our goal is always to provide accurate sizing guidance and helpful customer support, so we're sorry that the shorts you received did not fit as expected and that you experienced a longer response time than we aim for. We normally strive to reply to all inquiries within 24-48 hours, so a 10-day delay is certainly not the experience we want for our customers.

Regarding returns, our standard policy requires customers to cover the return shipping cost unless the product is faulty. That said, we always want to look into each case and help find the best possible solution.

If you’re open to it, we’d really appreciate the opportunity to take another look at your case. Please feel free to reach out to us at support@saysky.dk with your order number so we can assist you further.

Best regards,
SAYSKY

Respuesta de SAYSKY

Actualizada el 10 mar 2026

Hi David,

We're sorry to hear that you didn't receive a reply from our customer service.

We strive to respond to all inquiries within 24-48 hours, and I cannot find any messages from you. Have you contacted our customer service email at support@saysky.dk?

Please don't hesitate to reach out to us again if the matter hasn't been resolved yet. We'd be more than happy to help you find a solution.

Best regards,
SAYSKY

Respuesta de SAYSKY

10 mar 2026

Hi Edward,

Thank you for your feedback. We're very sorry to hear about the issues you experienced with your order.

It’s always our goal to provide clear communication and timely updates, and we apologize that this was not your experience. Occasionally, stock discrepancies between our website and our warehouses can result in an order being cancelled, but we understand that this should have been communicated more clearly.

We’re glad to hear that your refund was processed, and we appreciate your patience in contacting our Danish office. Your feedback is valuable and will help us improve both our stock visibility and communication for future orders.

If you have any questions or would like assistance with a new order, please don’t hesitate to reach out to us at support@saysky.dk.

Best regards,
SAYSKY

Respuesta de SAYSKY

Actualizada el 10 mar 2026

Hej Marie,

Tusind tak for din anmeldelse og de pæne ord!

Vi er glade for at høre, at du havde en god oplevelse med vores kundeservice, selvom forsendelsen tog lidt længere tid end forventet. Det betyder meget for os, at vi kunne finde en løsning, du var tilfreds med.

Og hvor er det fedt at høre, at du er glad for dine løbetights. Vi håber, de får mange gode kilometer på vejene. 🏃‍♂️

Bedste hilsner
SAYSKY

Respuesta de SAYSKY

10 mar 2026

Hej Rasmus,

Tak for din anmeldelse. Vi er kede af at høre, at du har haft en frustrerende oplevelse i forbindelse med en returnering.

Vi har forsøgt at finde din ordre ud fra oplysningerne i anmeldelsen, men vi kan desværre ikke finde nogen ordre registreret i dit navn i vores system. Derfor har vi heller ikke mulighed for at se, hvad der eventuelt kan være gået galt i processen.

Når en refundering behandles hos os, bliver beløbet altid automatisk tilbageført til den oprindelige betalingsmetode. Et eventuelt bankskifte påvirker derfor normalt ikke selve refunderingen, da pengene stadig vil blive sendt tilbage til det kort eller den konto, der blev brugt ved købet.

Hvis du har mulighed for at sende os dit ordrenummer eller den e-mailadresse, der blev brugt ved købet, vil vi meget gerne undersøge sagen nærmere for dig. Du er velkommen til at kontakte os på support@saysky.dk, så vi kan hjælpe dig videre.

Bedste hilsner,
SAYSKY

Respuesta de SAYSKY

11 mar 2026

Hi Lizzy,

Thank you for your review, and we're very sorry to hear about your experience.

We completely understand how frustrating this must feel, especially when the order was needed for an upcoming race. From your review, it does sound like we may have made a mistake in handling the order, and we sincerely apologize for the inconvenience caused.

We would really appreciate the opportunity to look into this further and make it right for you. Please feel free to reach out to us at support@saysky.dk with your order details, and we’ll be happy to review the case and offer a compensation for the trouble.

We truly hope your husband had a great 100k race, and we’re sorry that this situation affected your first experience with SAYSKY.

Best regards,
SAYSKY

Respuesta de SAYSKY

11 mar 2026

Hej Mads,

Tusind tak for din anmeldelse og ikke mindst for de mange kilometer i vores produkter. Det betyder virkelig meget for os at høre, at du er glad for tøjet!

Samtidig er vi selvfølgelig kede af at høre, at din oplevelse med ordrebehandlingen ikke har levet op til dine forventninger. Vi bestræber os på at afsende ordrer fra dag til dag ved bestilling før kl. 12, men i perioder med høj aktivitet kan der desværre forekomme længere behandlingstid end ønsket.

Vi tager helt klart din feedback med os, da vi selvfølgelig gerne vil sikre, at både produktoplevelsen og kundeoplevelsen lever op til samme niveau.

Tak fordi du tog dig tid til at dele din oplevelse og fordi du løber med SAYSKY.

Bedste hilsner,
SAYSKY