I had grate customer service very polite and understanding. How ever for the discounts I wasn't able to stack my signup discount and my military discount together. That is why I gave it a 4 star.
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Consulta las opiniones de los clientes
What an awesome grill! Once you retrain your thought process to raising and lowering whatever you’re cooking, the results are impeccable! I’ve used conventional grills for decades and I can honestly s... Ver más
La empresa ha respondido
Took advantage of the Father’s Day Bundle discount but had forgotten to enter the discount code! No worries as I placed a call to Swank and Cathy responded quickly and put together another shipment wi... Ver más
La empresa ha respondido
Really great experience. I have a two panels that were damaged and need replacing which is why I am only giving 4 stars. Also, the assembly was time consuming, but not impossible. I can imagine for so... Ver más
Información sobre la empresa
Sobre Schwank Grills
Escrito por la empresa
Schwank Grills are revolutionary portable infrared grills, Made in the USA, that deliver premium steakhouse quality taste in any outdoor area. The secret lies in the innovative infrared technology, used only by the world's best steakhouses, that heat from above at extremely hot temperatures up to 1500°F.
Información de contacto
2 Schwank Way, 30830, Waynesboro, Estados Unidos
- 1-888-677-2649
- info@schwankgrills.com
- schwankgrills.com
4,2
Muy bueno
554 opiniones
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The cabinet is bad but the grill is good
The grill is good, but assembling the cabinet was unexpectedly difficult. It took four hours, and many of the parts were damaged. The instructions are poorly written. I will return the cabinet for a full refund, but now I am required to disassemble, box and ship the cabinet back. I am facing another 2 or 3 hours of wasted time. Not happy.
10 de febrero de 2025
Respuesta de Schwank Grills
Hi Scott, thank you for your feedback. We’re glad to hear you’re enjoying the grill itself, but we’re sorry the cabinet assembly and return process caused such frustration. We understand how valuable your time is and regret the inconvenience, though we’re glad your refund has since been completed.
Respuesta de Schwank Grills
Hello, thank you for your review and for noting the smooth ordering process. Back in April, we were working through a backlog that unfortunately slowed down shipping updates and delivery times. We apologize for the inconvenience this may have caused you at the time, and we’re happy to share that since then, we’ve streamlined our process to ensure much quicker delivery and clearer communication moving forward. We truly appreciate your patience and support!
Schwank customer service was amazing…
Schwank customer service was amazing and responsive. The grill works great, and the quality of my steaks have improved substantially.
7 de febrero de 2025
Respuesta de Schwank Grills
Thank you Alan! We’re glad to hear our team was able to support you and that your grill is helping elevate the quality of your steaks. We appreciate you sharing your experience. Happy grilling!
Great Company ! Answered all my questions!
I sent a message on Instagram and they got back to me right away,answered all my questions ,very friendly! I ordered my grill right after that,and I can't wait to cook up a nice juicy steak!
10 de abril de 2025
My Son fixed my wife & I a fillet on a…
My Son fixed my wife & I a fillet on a Schwank , unbelievable. Best steak I ever had . Perfectly seared ,
& medium rare . I’am waiting to get mine , My neighbors are also excited. Waiting for a steak grilled on a Schwank .
6 de abril de 2025
Respuesta de Schwank Grills
Hi Larry, thank you so much for your kind words, we truly appreciate you taking the time to share your Schwank experience! We’re thrilled to hear your son mastered that perfect sear and that the results left such a strong impression. It’s never too late to say how much we value feedback like yours, it means a lot to our team.
Unit was received with a dented back
Unit was received with a dented back. I was not able to get the drawer in due to the dent. There was not visible damage to the box so the unit was packed dented. I'm awaiting response as to what will be done to rectify.
6 de abril de 2025
Respuesta de Schwank Grills
Hi Chris, thank you for sharing your experience. We’re very sorry your unit arrived with damage, that should not have happened, and we understand how frustrating it must have been to receive it in that condition. Our team works hard to ensure every product leaves our warehouse in perfect shape, and I regret we missed the mark here. We’ve since updated our processes to better catch issues like this before shipping. If you’re still waiting on a resolution, please reach out to us directly at support@schwankgrills.com, so we can make it right as quickly as possible.
Respuesta de Schwank Grills
Thank you, David! We appreciate you sharing your experience earlier this year and are glad the purchase process went smoothly. We hope you’ve been enjoying plenty of great meals since then.
I had to wait/They made it RIGHT!
I had to wait longer than usual. Even that isn’t a complaint. They made it right and threw in an apron for free. When I finally did get my grill…all I can say is WOW!!! This thing is very well constructed from heavy enough gauge stainless steel….that it should hold up, pretty much forever! The cooking performance matches the build quality too! This thing literally makes steaks as good as Del Frisco does!
31 de enero de 2025
Respuesta de Schwank Grills
Thank you for sharing your experience, Wayne. We appreciate your patience with the delay and are glad we could make things right. It’s great to hear that the build quality and performance of your grill exceeded your expectations. Happy grilling!
Best grill ever!
24 de enero de 2025
Respuesta de Schwank Grills
Thank you, Linda! We’re glad to hear you’re enjoying your grill and truly appreciate you sharing such positive feedback.
I never received the grill and they didn’t know when they would be able to ship it to me
I ordered the grill waited over a month and it still had not shipped yet with no notice on how long it was going to be before I could get the grill so I canceled, never had a chance to even experience it.
30 de diciembre de 2024
Respuesta de Schwank Grills
Hi Gloria,
We’re sorry for the long wait you experienced and for the lack of updates on your order. Earlier this year we faced an unexpected backlog that unfortunately led to delays and communication gaps, and we understand how frustrating it must have been to cancel before even receiving your grill. We’ve since made improvements to both our fulfillment process and the way we provide updates so our customers have a clearer experience. Thank you for sharing your feedback as it helps us improve. If you’d ever consider giving us another try in the future, we’d love the chance to provide the better experience you should have had from the start.
Best regards,
The Schwank Team
Nice grill !
20 de febrero de 2025
Respuesta de Schwank Grills
Thank you, Douglas! We’re glad to hear you’re enjoying your grill and truly appreciate you sharing such positive feedback.
Company held my money for two months…
Company held my money for two months and never sent me the grill
23 de diciembre de 2024
Respuesta de Schwank Grills
Hi Dmitry,
We’re sorry for the frustration you experienced waiting on your order and refund. Earlier this year we were working through an unusual backlog that unfortunately led to delays like the one you described, and we completely understand how upsetting it must have been to feel left waiting. While we’re glad to see your refund was ultimately resolved, we know the process should have been smoother from the start. Since then, we’ve taken steps to improve both fulfillment and communication to prevent situations like this going forward.
We’d love the chance to serve you better in the future should you decide to give us another try. Thank you for sharing your feedback as it helps us continue improving.
Best regards,
The Schwank Team
Disappointed
Purchased a grill about a week before Xmas. Was never informed about a back order and about a month later, was told due to a rush they could not provide me a timeline when it would be in stock. Had to cancel my order
20 de diciembre de 2024
Respuesta de Schwank Grills
Hi Shawn,
We’re sorry for the frustration you experienced with your order over the holidays. At that time, we were dealing with an unexpected backlog, and unfortunately, communication around backorders and timelines wasn’t as clear as it should have been. We know how disappointing it is to wait without clear updates, especially when planning around an event, and we understand your decision to cancel.
Since then, we’ve improved how we communicate inventory status and lead times so customers have more accurate information upfront. We hope these changes give us the chance to serve you better in the future, and we truly appreciate your feedback for helping us improve.
Best regards,
The Schwank Team
Time until shipped
It was easy to order of course. I think some communication about how long it is expected to take for shipping. It's acceptable to wait, but only if a transparent reason exists. Maybe even a nice email update assuring you are on it.
11 de febrero de 2025
Respuesta de Schwank Grills
Hi Belinda, thank you for your review and for sharing this feedback. Back in February, we were working through a backlog from the holiday season along with parts shortages, which unfortunately caused delays in shipping and slower communication than we’d like. We sincerely apologize for the frustration this caused, as clearer updates along the way would have made the wait easier. Since then, we’ve taken steps to improve our communication and provide customers with more timely updates. We truly appreciate your input!
Took out money and never received our…
Took out money and never received our grill.
15 de diciembre de 2024
Respuesta de Schwank Grills
Hi Noel,
We’re sorry for the frustration you experienced earlier this year. We understand how disappointing it was to wait as long as you did without receiving your grill, and we regret that it came to the point of cancelling your order. At the time, we were dealing with unexpected backlogs that caused delays beyond what we consider acceptable. Since then, we’ve made changes to our fulfillment and communication processes to provide clearer updates and shorter lead times. We truly appreciate your feedback, as it helps us improve, and we hope we’ll have the opportunity to serve you better in the future.
Best regards,
The Schwank Team
The grill is absolutely amazing
The grill is absolutely amazing, but I paid for it then got excuses as to why I didn’t get for over two months! Every company I’ve ever dealt with do not take your money until the item goes out there door! If this is something you want by a certain time I would definitely call ahead to check stock or wait 2 months for delivery.
15 de diciembre de 2024
Respuesta de Schwank Grills
Hi Ryan, thank you for your review and for sharing how much you enjoy the grill, we’re thrilled to hear it’s been such a great addition for you. We do want to sincerely apologize for the long wait you experienced earlier this year. At that time, supply constraints and backlogs led to unexpected delays, and we regret that our communication around this wasn’t as clear as it should have been. Since then, we’ve worked hard to improve both our delivery times and customer updates, and we’re confident new orders will move much more smoothly. We appreciate your patience and support. Happy grilling!
Very poor service and follow thru.
The grill was several weeks late, when it did arrive it was defective. I sent it back within 48 hours of it arriving and had to continue to call and reach out to get a refund. I eventually disputed the charge and got my refund.
12 de diciembre de 2024
Respuesta de Schwank Grills
We’re very sorry to hear about your experience and the frustration caused by the delay and defective grill. This is not the level of service we aim to provide. We completely understand how frustrating it must have been to have to follow up repeatedly for your refund.
I would like you to know that we’ve added more customer service staff and updated our processes to improve communication and response times, so situations like this are handled more smoothly in the future. We truly appreciate your feedback as it helps us continue to improve.
Worst Product Experience and Customer Service
I initially purchased the grill and the full grill table in November. I received the grill pretty fast but they delated the table deliver almost two month after my purchase. When I received my grill table, the boxes had holes in them and when I tried to put together the table, I noticed the metal ends were mangled and were was damage on many of the thrill table pieces. I tried reach out to their customer service and they have been absolutely horrible! I explained that the boxes the grill table came in were damaged and I could not send the pics back to them without them being picked up. Several days later, they told me they set up a pick up date for the grill table and told me I need to put it in the box and put a label on it. Obviously, they weren't listening to paying attention that they sent me torn boxes which I cannot use to send their table back. Their customer service is absolutely horrible with getting back to you and they pretend like I am the problem. I will never again deal with Schwank grill and I am not recommending them to anyone.
7 de febrero de 2025
Opinión espontánea
Respuesta de Schwank Grills
We’re truly sorry to hear about your experience and the frustration this has caused. This is not the standard of service or product quality we aim to provide. We completely understand how upsetting it must have been to receive damaged items and to feel unheard when trying to resolve the issue. I would like you to know that we have since added more customer service staff and re-vamped our communication training to ensure issues like this are handled more efficiently and effectively. We hope to make this up to you in the future. Your feedback is invaluable, and we’re committed to improving our service based on it. Please feel free to reach out to us at info@schwankgrills.com for any assistance.
Haven’t received the grill and was…
Haven’t received the grill and was ordered on 12/28/24. Paid in full
28 de diciembre de 2024
Respuesta de Schwank Grills
We’re very sorry for the frustration and disappointment this caused during the holidays, especially with a gift order. High demand created delays, and we should have communicated this more clearly. Your feedback is valuable and helps us improve our communication and fulfillment during peak seasons. We truly regret the inconvenience and hope you are enjoying your grill.
From the packaging to the first steak…
From the packaging to the first steak coming out of the grill this was a great purchase. Quality made and works as advertised.
29 de noviembre de 2024
Respuesta de Schwank Grills
Thank you for your feedback, Michael. We’re glad to hear the entire experience, from delivery to your first cook have met your expectations and that the grill is performing as promised. Happy grilling!
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