I bought my Wolf King GT from scooterhut, it was okay at first but it always had a wobbly stem but I took it in for a repair because the screen was faulty and they decided to tighten the stem. I... Ver más
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Consulta las opiniones de los clientes
Bought the decent one max. First ever eletric scooter well impressed now its running. Ordered it arrived in a couple of days charged the battery assambled as instructed and went to use it went for 5 s... Ver más
La empresa ha respondido
Previously had a Mi Pro 2 good electric scooter but this one ... I'm am so happy with it :) from every single angle this one is better:) I did not expect so much more comfort in riding with this one b... Ver más
La empresa ha respondido
Excellent service, got my new Segway ninebot max g30lp it arrived day after ordering set up on app and away you go….. been debating one of these for a while for a bit of fun, puts a smile on your face... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Scooter Hub is a leading UK online retailer of electric scooters. We stock a huge selection of the best e scooter brands including the latest models from Xiaomi Electric Scooter and Ninebot Segway Electric Scooters. Whether you’re in the market for a kids e scooter or adult electric scooter, you’ll find the right model at Scooter Hub. As specialists in electric scooters, we also stock a vast collection of accessories including helmets, batteries, locks and other e scooter essentials. On our best-selling brands such as Ninebot Electric Scooter and Xiaomi Electric Scooter we offer 2-year warranty and a lowest UK price guarantee on all our adults and kids electric scooters. Shop our range of e scooters today with free 1-2 day UK delivery!
Información de contacto
Reino Unido
- hello@scooterhub.com
- scooterhub.com
No delivery, no refund & no response
No delivery, no response to emails and no refund sent, nearly 2 weeks and I've had to raise a refund case with paypal. Very annoying & wouldn't use again.
18 de noviembre de 2022
Respuesta de Scooter Hub
Good afternoon Natalie,
Thank you for your review.
We are sorry this happened. We are limited on staff at the moment with many dealing with 100 cases a day so it can take some time to investigate however that is no excuse and we strive for a better response time. We did not receive all your emails however upon investigating your case further we did cancel the order when requested but took some time to come through to our systems. A Paypal case was then setup and we actioned the refund right away once we had confirmation from warehouse that the order had not been dispatched.
We are assuming you will not use us again as the order was cancelled in the first place prior to the unfortunate delay in getting this refunded for you.
Kind reagrds,
Scooter Hub
Nice and speedy delivery but that’s it
Nice and speedy delivery. Order a bag for my scooter. To be fair got what I paid for. Nothing special. Bit of a squeeze over the handle bars and it has no structure to speak of.
4 de noviembre de 2022
Respuesta de Scooter Hub
Thank you Jamie for your feedback. We are sorry to hear you were not fully happy with the product although as this is service feedback we feel disappointed we did not receive 5 stars.
Super quick delivery
Super quick delivery, great price for the scooter.
Glad I bought it and would definitely recommend.
3 de noviembre de 2022
Respuesta de Scooter Hub
Great to hear you were happy with our service Chelsea. Thank you for the 5 stars!
Xiaomi pro 2 . Fast delivery highly recommended ★★★★★
Fast delivery high recommended ★★★★★
9 de noviembre de 2022
Respuesta de Scooter Hub
Thank you Laurie for the positive feedback!
Easy ordering fast delivery
Easy ordering fast delivery, top notch product . Would definitely recommend this site and product
31 de octubre de 2022
Respuesta de Scooter Hub
Thank you very much for your kind feedback. It's really nice to hear and means a lot to the team here at Scooter Hub.
Possible Zombie business
Possible Zombie business - have made repeated attempts to contact them for a week by phone and email and no response.
1 de noviembre de 2022
Opinión espontánea
Non existent customer service.
Non existent customer service.
Contacted them everyday for the past two weeks and they haven't responded to any of my enquiries.
2 de noviembre de 2022
Opinión espontánea
Fantastic prices
Fantastic prices, and next day tracked delivery was the icing on the cake.
25 de octubre de 2022
Respuesta de Scooter Hub
Thanks very much Luca for your positive feedback and we are really pleased to hear you were happy with our service as well as tracked delivery. Enjoy your new e-scooter!
Good service and quick free delivery
13 de octubre de 2022
Respuesta de Scooter Hub
That's great to hear. Thank you for your positive feedback!
Knowledgeable Transaction
Customer services were easy to deal with. Any quaestions that I asked were replied to very quickly and comprehensively. When I decided and bought (Segway Ninebot Max G30E II) a full delivery schedule was sent immediately. They use APC Overnight for deliveries and the next day delivery was even half an hour earlier than estimated. All in all, an enjoyable and satisfactory buying experience. As an added bonus, the price was the lowest I could find online and they still performed well. Strongest recommendation for this company.
18 de octubre de 2022
Opinión espontánea
Respuesta de Scooter Hub
Thank you very much Glenn for your positive feedback and review. Enjoy your new e-scooter!
Buy your scooter somewhere else!
The scooter I received doesn’t have the same specifications as it is posted on the website.
I even asked them to update the the specifications on the website but still nothing. The Segway-Ninebot F40 has the maxim speed of 25km/h, not 32km/h what you are advertising. you answer to my review saying that I changed my mind? YOU DIDN’T SEND ME THE SCOOTER I ORDERED! Speed is very important when you buy a scooter!
After many emails back and forth they finally send a company to collect it which works Monday to Friday 9 to 5 so if you work during this hours you need to take a day off as you don’t get a time slot.
Also you need to pay for the return even if it’s their fault to send you a different scooter.
I recommend you buy your scooter somewhere else!
28 de septiembre de 2022
Respuesta de Scooter Hub
Good afternoon,
I am sorry to hear you feel disappointed with the service we offered.
Looking back at your case it is clear we communicated clearly and quickly to your emails, arranging a collection with our third party courier to return the item. As the customer changed their mind a collection fee was applicable. If the scooter was faulty or defective then the return charge would not be applicable. This was made very clear to the customer and part of our terms.
We have no control on the terms of the courier we arrange collection return with therefore we would suggest you speak with them regarding your feedback of time slots.
Kind regards,
Scooter Hub
Great value scooter
Great value scooter. Delivery prompt. However, the delivery had to be signed for meaning to be signed for and not left.
6 de octubre de 2022
Respuesta de Scooter Hub
We are disappointed to read this review as we try our best to protect all of our customers by asking the courier to sign for being high value and desirable goods. Furthermore, we went one step further and arranged for the delivery to be made with a neighbour to ensure the customer received their order.
Again, we do not believe this review rating warrants our customer service level on this occasion.
Scooter Hub
Bad customer service as they refusing…
Bad customer service as they refusing to replace my 4 day old escooter. I contacted klarna to stop payment made to scooter hub, and then they decided to give me a return lable because they know they will not get money so i returned scooter in perfect condition as only problem was speed limit, as soon as scooter hub recieved scooter, they told me the scooter have broken parts and so they will deduct money , this tells how scooter hub treats its customers.
27 de septiembre de 2022
Respuesta de Scooter Hub
Good afternoon,
The customer's review is misleading and incorrect.
We were in continuous communication with the customer to request the information we needed in order to assess the scooter and process a refund. We did not receive this information for a while and once we finally received this we processed the return for the customer.
Scooter Hub
Excellent service from Tom
Excellent service from Tom. Very helpful and kind.
26 de septiembre de 2022
Opinión espontánea
Respuesta de Scooter Hub
Thank you Vicky for your kind words and positive review.
Respuesta de Scooter Hub
Thank you for your positive review Kayleigh. It means a lot!
Such a pleasure again
Such a pleasure again. Ordered and received in 24 hours! Cheapest on the net. Thank you
22 de septiembre de 2022
Fantastic fast delivery new product…
Fantastic fast delivery new product came in perfect condition would use this company again fantastic bargains on there.
22 de septiembre de 2022
The price is good but quality is nowhere to be seen.
I ordered a electric scooter for my daughter's birthday. The scooter came within 2 days, but the box was damaged and was held to getther with tape (obviously had been opened previously), scooter hub blamed this on the courier. The night before my girls birthday, I opened the box and put the scooter together, the on and off switch would not stay on. Brilliant, now I've got a unusable scooter and a let down daughter. I email scooter hub as phone number dose not get answered. The reply was very robotic and unsympathetic, but they did arrange pick up after jumping though hoops to send them videos of the fault and photos of the scooter as if i was on trial. The pick up time for the scooter was an all day appointment from 8-5. In the end I got a refund. All in all a massive waste of time, the price is good but quality is nowhere to be seen.
14 de septiembre de 2022
Opinión espontánea
Respuesta de Scooter Hub
Hi Tom,
Thank you for your feedback regarding the product.
We do feel this review is unfair though as it's focused on the product and not our service. We can see that one of our team helped resolved the issue as soon as we were notified of the fault with the scooter and arranged return swiftly.
We would kindly ask you to consider if this is a fair review rating on our service and would direct you to write a separate review on the product itself under the product review section.
We are sorry that our phone lines were down also.
Kind regards,
Scooter Hub
Bag ripped within 2 months of being…
Bag ripped within 2 months of being attached to the scooter. No misuse of the bag, straps simply ripped off
20 de septiembre de 2022
Respuesta de Scooter Hub
Hi Luma,
I am really sorry to hear this. I can see that one of our team was in communication with you however as this is outside our 30 days return policy on accessories we are unable to help. We would suggest you speak with Segway directly regarding the quality of the item.
Kind regards,
Scooter Hub
Absolutely appalling
Absolutely appalling, my daughter used her scooter twice until it broke, left her fir 4 months with no scooter, poor communication and attitude from staff, wasn’t able to speak to a a manger, issued a refund without my permission when I only asked how long a refund would take! Then closed my case without any explanation no compensation and left my little girl with no scooter. Shocking company be careful, I am also reporting this to trading standards! Discrace!!!!!!😡😡😡😡😡😡😡😡😡😡😡😡😡😡
Edit- I did not ask for a refund! I have the proof in emails, I was told delivery would be 1-2 weeks not stock would be in in 1-2 weeks!!!! Also (professional? My emails from Tom the customer sales advisor says otherwise absolutely appalling attitude and customer service, my issue was never resolved and I received and email saying my case is closed and I’ve been issued a refund!!! liars!!! Do not buy from this company they sell cheap fakes from china!!!
21 de septiembre de 2022
Opinión espontánea
Respuesta de Scooter Hub
Good afternoon,
Please note the customer edited their post and we can confirm we do not ever sell fake or copies. We only deal with authorised distributors and suppliers of the brands we sell and have a good working business relationship with all of our brands, with lot's of happy customers!
Thank you for your feedback and we always take these situations into account.
We have looked into your case and can see that we did correspond accordingly.
13th July -
The customer informed us of the fault on their e-scooter.
Scooter Hub requested further information including model, order number, videos and photos of the fault so we could assess this.
6th August -
We did not receive a reply to our request for further information until this date.
Once we received this information we confirmed that the scooter was faulty and that we would need to arrange collection for which we required further information in order for us to book in the collection with the courier.
22nd August -
The customer responds (again a delay in responding) with their details so we could book in collection.
25th August -
Scooter booked in for collection
30th August -
The defective scooter was collected by the courier
3rd September -
Warehouse confirmed safe return of the scooter and we asked if the customer would like a replacement or refund.
4th September -
We informed the customer that unfortunately, we were out of stock of this model but anticipated new stock in 1-2 weeks time. The customer confirmed happy to wait.
21st September -
Scooter Hub confirmed new stock had arrived (a slight delay due to shipping sea freight delays).
Customer was unhappy due to the slight delay but we tried to ask on a few occasions if the customer would like us to send out the replacement now that we have new stock of this model.
We did not receive a clear answer and therefore we were unclear on what the customer wanted us to do at this stage. We asked one final time if they wanted a replacement and as we still did not receive a clear response and implied they wanted a refund, we acted accordingly and swiftly by actioning the refund to resolve and close the case.
We are sorry if we did not meet the expectations of the customer and from our side we believe we acted and conversed in a professional and swift manner to try to resolve the situation as quickly as possible. Scooter Hub is entitled to refund a customer if either we do not have stock or decide this is the best course of action to swiftly resolve a case.
Kind regards,
Scooter Hub
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