I bought my Wolf King GT from scooterhut, it was okay at first but it always had a wobbly stem but I took it in for a repair because the screen was faulty and they decided to tighten the stem. I... Ver más
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Consulta las opiniones de los clientes
Bought the decent one max. First ever eletric scooter well impressed now its running. Ordered it arrived in a couple of days charged the battery assambled as instructed and went to use it went for 5 s... Ver más
La empresa ha respondido
Previously had a Mi Pro 2 good electric scooter but this one ... I'm am so happy with it :) from every single angle this one is better:) I did not expect so much more comfort in riding with this one b... Ver más
La empresa ha respondido
Excellent service, got my new Segway ninebot max g30lp it arrived day after ordering set up on app and away you go….. been debating one of these for a while for a bit of fun, puts a smile on your face... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Scooter Hub is a leading UK online retailer of electric scooters. We stock a huge selection of the best e scooter brands including the latest models from Xiaomi Electric Scooter and Ninebot Segway Electric Scooters. Whether you’re in the market for a kids e scooter or adult electric scooter, you’ll find the right model at Scooter Hub. As specialists in electric scooters, we also stock a vast collection of accessories including helmets, batteries, locks and other e scooter essentials. On our best-selling brands such as Ninebot Electric Scooter and Xiaomi Electric Scooter we offer 2-year warranty and a lowest UK price guarantee on all our adults and kids electric scooters. Shop our range of e scooters today with free 1-2 day UK delivery!
Información de contacto
Reino Unido
- hello@scooterhub.com
- scooterhub.com
Ordered online and e-scooter arrived a…
Ordered online and e-scooter arrived a few days later. Fast delivery and easy ordering.
12 de abril de 2022
Respuesta de Scooter Hub
Hi Liz, thank you for your 5* review, we love getting positive feedback from our customers! We are so happy you received your Xiaomi Pro 2 Electric Scooter quickly and safely and found the ordering process easy. Enjoy your new e-scooter!
Kind regards,
Scooter Hub
I had ordered an electric scooter
I had ordered an electric scooter, which came exactly when it said it would. However the speed just wasn’t want we had wanted. Lovely lady dealt very efficiently with my emails and arranged a very prompt return and refund, no hassle. Would definitely recommend.
12 de abril de 2022
Respuesta de Scooter Hub
Hi Nichola, thank you for your 5* review we really appreciate this and glad you have positive things to say despite the e-scooter not being right for you. We are always more than happy to assist our customers to get what is right for them, we hope you find what you're looking for!
Kind regards,
Scooter Hub
Respuesta de Scooter Hub
Hi Richard, thank you for taking the time to give us your feedback! We are so pleased you received your Ninebot Segway F25E quickly and hope you get plenty of enjoyment out of it!
Kind regards,
Scooter Hub
Respuesta de Scooter Hub
Hi Souzan, thank you for taking the time to give us a 5* review we really appreciate your positive feedback! Enjoy your Xiaomi Mi 3 Electric Scooter!
Kind regards,
Scooter Hub
Respuesta de Scooter Hub
Hi, thank you for your 5* review we really appreciate this feedback. We are so pleased your Ninebot Segway E45E Electric Scooter was delivered quickly and safely to you, hope you enjoy!
Kind regards,
Scooter Hub
Excellent service
Excellent service, got my new Segway ninebot max g30lp it arrived day after ordering set up on app and away you go….. been debating one of these for a while for a bit of fun, puts a smile on your face and scooter hub were cheapest I could find on the net, thanks 👍👍
7 de abril de 2022
Respuesta de Scooter Hub
Hi Jamie, thank you for taking the time to give us your 5* review! We are so glad you are happy with your E-scooter and that it came so quickly and set up was easy. We always appreciate positive feedback, we are pleased you are happy and enjoying your Ninebot Segway Max G30LP! Thank you for the great review!
Kind regards,
Scooter Hub
Actually I don't give reviews on any…
Actually I don't give reviews on any product that I buy, but this was nice tho. They've send a email about a probability of 1 day delivery delay and they got early in the morning next day after the email. The box of the scooter was opened before the arrive, I don't know why, but the scooter was perfectly fine and a big + of the shipping, they put a locker of my new scooter even if I didn't order one.
Thanks about that😉👍
7 de abril de 2022
Respuesta de Scooter Hub
Hi Dan, we really appreciate your positive feedback, thank you for your 5* review. We pride ourselves on high quality customer service, fast delivery and great products. Sometimes the seal on the boxes can come loose and open in transit however this is rare and does not mean it has been tampered with so we apologise this happened and delays can occur however we always like to keep our customers updated at the soonest convenience. We are so pleased you received your Ninebot Segway Max G30 Electric Scooter safely and quickly! Enjoy!
Kind regards,
Scooter Hub
Bought the Segewsy F40E electric…
Bought the Segewsy F40 electric scooter for my Husband ,
He absolutely loves it,
It was so easy to set up, and easy to set details with the Bluetooth to his phone aswell ,
It's well worth the money and
Would highly recommend .
3 de abril de 2022
Respuesta de Scooter Hub
Hi Benita, thank you for your fantastic 5* review and such positive feedback, we really appreciate this! We are pleased your husband is happy with his new Ninebot Segway F40 e-scooter and finding it easy to set up to use via his phone. We hope he enjoys his new electric scooter :)
Kind regards,
Scooter Hub
First-rate service
First-rate service. Scooter dispatched on same day of purchase (and delivered day after purchase). I was regularly updated throughout the order process as well. I would buy from Scooter Hub again.
28 de marzo de 2022
Respuesta de Scooter Hub
Hi Robbie, thank you for your 5* review, we are pleased you received your Xiaomi Pro 2 Electric Scooter so quickly. We pride ourselves in fast delivery times and excellent customer service so we are glad you had a positive buying experience. We hope you are enjoying your new e-scooter!
Kind regards,
Scooter Hub
Respuesta de Scooter Hub
Hello Eve,
We can see that your order is being posted to Northern Ireland. It does state on our website at the check out point that orders to Northern Ireland can take up to 5 working days to arrive.
A member of our customer service team will chase the courier on your behalf and email you directly with an update on the estimated delivery time.
Kind Regards,
Scooter Hub
DO NOT BUY FROM SCOOTER HUB
I purchased this item back in early January 2022, didn’t receive it until 18th March 2022. I was supposed to have received it at the end of January as it was a pre-order item (didn’t arrive). I had to then chase their customer service team down to get any sort or explanation as to why it hadn’t arrived (shipping issues).
They then provided a new arrival date in early February. Big surprise, nothing arrived and no one contacted me. This happened 3 times. They did not contact their customers until March (months later, well after its due date) to say the stock had arrived.
Nevertheless, I finally contacted PayPal as I was concerned I had paid £1,895 and had not received the item. Scooter hub were rude and didn’t really show any signs of true remorse for there actions and lack of communication.
I finally received the go kart (box was already opened) and the gokart did not even work. Will not connect to the app, not the authentic Lamborghini go kart and literally had a mind of its own. Cannot be controlled.
They finally got back to me stating the GoKarts won’t be recognised in the EU and that you have to have an android phone to activate it (all which should have been done before the GoKarts were shipped) they didn’t know about the issue until I highlighted it.
This whole process has been a nightmare, Trust me when I say DO NOT BUY FROM HERE.
20 de marzo de 2022
Respuesta de Scooter Hub
Good Afternoon Rachelle
We can see that you ordered the Lamborghini Go Kart on January 19th. We had clearly stated on our website, at this time, that the Go Kart was a pre-order item as we were waiting for the stock to arrive.
Unfortunately due to unforeseen delays at the port, which were out of our control, it meant that the stock took longer to arrive than we anticipated. As soon as the stock arrived we contacted every customer who had pre-ordered this model to arrange a convenient time for it to be delivered.
We're sorry you have been experiencing some difficulties with the Go Kart but we can see that a member of our customer service team is emailing you directly to get this resolved as quickly as possible for you.
Regards,
Scooter Hub
First time order
First time order. Next day delivery and free postage. You don't get better than this.
Thank you Scooter Hub.
19 de marzo de 2022
Respuesta de Scooter Hub
You're welcome Ashley! :) We do pride ourselves on our quick delivery times so your positive feedback is very much appreciated. Thank you for taking the time to leave us a 5 star review :)
Respuesta de Scooter Hub
We're pleased to hear that you were happy with our service Kal. Thank you for the positive feedback! Have fun with your new e-scooter :)
All good working for my Segway G30max
14 de marzo de 2022
Respuesta de Scooter Hub
That's great to hear Francesco. The Ninebot Max G30 is a brilliant model and we hope you are enjoying it! Thank you for the 5 star review :)
Fast delivery no nonsense
Fast delivery no nonsense
The scooter came well packaged instructions was easy to follow spare wheel and gauge for pressure
Scooter is fabulous my son loves it he is 13
Thankyou
12 de marzo de 2022
Respuesta de Scooter Hub
We're so pleased to hear that your son has been enjoying his new e-scooter! Thank you for your positive feedback and for leaving a 5-star review :) Enjoy!
fast delivery all good
10 de marzo de 2022
Respuesta de Scooter Hub
Thank you for the 5* review Andrea. It's great to receive such positive feedback!
Respuesta de Scooter Hub
That's great to hear Kaele :) We're pleased your new e-scooter arrived quickly and safely. Enjoy!
I asked for a refund nearly a week ago…
I asked for a refund nearly a week ago and the worker just stopped replying to my messages.
4 de marzo de 2022
Respuesta de Scooter Hub
Hello Rezart,
Looking back through our correspondence we can see that a member of our customer service team has been emailing you regarding your query.
We can see that you wanted to return the e-scooter as you were not happy with it but as explained by our team we were unable to accept it's return as the e-scooter has been opened, tags removed and it's been ridden outside.
As per our terms and conditions we can only accept a return for a refund if the item has not been used and is in a resaleable condition. As your e-scooter has been used we could not offer a return and refund at this time.
Kind Regards,
Scooter Hub
Respuesta de Scooter Hub
Thank you for the 5 star review Chadi! We're pleased to hear that your item arrived quickly and safely. We really appreciate the positive feedback :)
My product stopped working days after…
My product stopped working days after using it
27 de febrero de 2022
Respuesta de Scooter Hub
Hello Daniel,
We're sorry to hear that you have been experiencing problems with your new item. We can see that a member of our customer service team has answered your initial email extremely quickly and we aim to get this resolved for you as soon as possible.
We believe that this 1 star review is a reflection on the product and not our customer service, which have been prompt and helpful. We would appreciate a updated review once we have resolved the issue.
Regards,
Scooter Hub
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