Scooter Hut Opiniones 131

Had a great experience in store today! Test rode 4 different electric scooter's, had a great range of accessories which the staff were happy to show me how they worked and even set them up on my new scooter. On site technician for all my servicing needs in the future. A must visit!

Awesome experience at the Helensvale branch. The staff were super helpful and knowledgeable, helping me to purchase my first scooter - in S1. I particularly loved that they have test riding zone at the store! Thanks Scooter Hut Helensvale… I’ll definitely be back!

Bought a scooter from here two years ago. Had it serviced there before. Booking in for a service now and they tell us they don’t service our brand of scooter and we need to sign a waiver to say if they stuff it up they’re not liable. Also called the Malvern East store to enquire about a tyre tube and Steve was a total pr*ck on the phone and made be feel like a moron. Our relationship with Scooter Hut is over.

Please say “don’t over tighten the bolts on the stem” I have had this scooter for 2 weeks and will now cost $200 to repair it because they assume I have overtightened the stem bolts. With no proof. So no warranty. I followed this video very carefully. Repairs will be done with no guarantee it won’t happen in 2 weeks again. Furious this Scooter Hut and business. So disappointed. 2 weeks old.

Come to collect an Electric scooter after a 3 week wait for a service & warranty replacement of front headlight. (Store hours 8.45am - 5pm.) But am still waiting at 9am to collect scooter, so I can then go to work. Lateness is not a good look for a Store Manager. Service technician is waiting with me, great guy.....

Our customer service at scooter hut Kings way was excellent. If I could give them 10 stars I would. Kudi and Aadi were extremely helpful.Kudi put my scooter together with all the accessories like a seat and a basket at the front.They were very knowledgeable and patient. Best experience on a very hot day. Thanks Kudi and Aadi. 👍👍👍

This company does not honour its obligations to replace or repair defective items. Bought a scooter back in Sep and the rear tyre kept going flat. They put me onto the manufacturer in China FFS. it still isn’t on the road now as getting tubeless tyres fixed for scooters is nigh on impossible.

Took the tyre off myself and discovered a big gouge on the rim hence why it was deflating.

Major defect which Scooterhut cowboys
should have repaired under Australian Consumer Law but they clearly don’t give a damn once they’ve got your money. Be careful.

My scooter took a little while to arrive, but Tianna and Tom from customer support were super helpful in getting it sorted out, and the scooter has been great!

Non existent after sales service - contact the manufacturer they said - a Chinese company.

These guys abuse the Australian Consumer Law and need to be held to account. Buy local from a chain store so your guarantees are guaranteed. Don’t use these COWBOYS

Read on below and see some of the shocking experiences people have had.

Any major defect experienced within a reasonable time period not caused by improper use entitles the purchaser to a full refund or replacement regardless of the warranty. Check out the ACL Guarantees online. Just type ACL guarantees in your browser.

As previously wrote relating to the Kaboo GT my son purchased 26th August 2023
Then error code reading Day 1
Within 3 weeks oil leaking down front forks into wheel housing, brake caliphers, boots nuts, cables coated in oil & took scooter into Fairfied Scooter Hut
18th September 2023 after being told would be replaced, once we arrived were told would need to be asssessed when you can see all the oil & how dangerous this makes riding the scooter a major fault requiring a replacement or refund .
Instead it was dangerously repaired missing bolts nuts clamps to hold handle bars to frame & alot of oil sitting in wheel hub all in brakes bolts nuts cables.
Broken cables, burnt melted cable covering, scratched immensely,very dangwous as it will not stop if brakes are applied due to the amount of oil all over major components.
Reply from Massimo states brakes need oil to work . Is this persons knowledge out of a team training manual or is he serious stating oil in brakes , wheel housing is safe ?? This oilis a result of front suspension forks leaking immense amounts of oil all down forks into brakes & wheel housing .
As shown in photos they have not attempted to replace tje forks as they are full of dirt from their workshop & the oil is sitting all over the scooter with damaged lights as photos were taken in store & No Repairs to be conducted on a replacement is requested.
Now my son who turned 16 first week in September 2023 taking his scooter out only 5 times prior to this major problem occurring & he had to walk it home is. Now he is very scared doesn't trust electric scooters as this is his life your company is stating is safe to ride afyer viewing photos taken & Massimo sending email . He wants a full refund & this dangerously damaged scooter that is missing many parts that they left in the store be picked up.
Shaun finally replied to my review missing the important issues raised in my review . You contradict yourself as we spoke after you Shaun called Stephanie's phone number you didn't realise it was me you were talking to thinking it was Stephanie.
My son wanted a replacement as he worked hard for his money saving every dollar.
Attaching photos .

Updates not included or provided regardless how many times we sent emails & phoned customer service. Until I stated I am calling on behalf of my son from Stephanie's phone then Shaun replied. As did Tiana as I wouldn't give up calling or sending emails . Tiana stated no replacement would be given & wanted address to send dangeous scooter back to my son which gratefully was delivered to my neighbours house. This was a blessing as she has full security systems with voice recording & cameras. Otherwise wwre told without address it would be deemed uncollected & disposed of . As it arrived next door under surveillance on 26th October 2023 all was recorded as unboxed & missing many important parts, badly damaged in workshop & still very unsafe dangerous to ride . We are awaiting a decent reply when someone will pick up this scooter which is not the same one we took into the store in Fairfield on the 18th September 2023.
As stated my 16 yr old now dies not want a replacement but a full refund.
Many reviews on Trust Pilot require alot of details prior to putting up honest reviews thank you unlike other sites .
Scooter purchased 26th August 2023
First day Error Code Reading
Turned 16yrs old first week September 2023
Ride Scooter 4 times 5th time oil leaked helps down front suspension front forks into brakes wheel housing cables.
18th September 2023 took scooter into Fairfield Scooter Hut
26th October 2023 returned tp my neighbours house badly damaged dangeous scooter oil in brakes ,wheel hub , wheel housing , cables, bolts nuts coated in thick oil & grime from workshop . Dirt in front forks as shown in photos shows wasn't replaced only wiped down . They want my son to have an accident & possibly cause his death if ridden .
Grateful bolts& nuts & clamp to attach handle bars to front frame are missing as this has saved my sons life as he was upset & would of taken it out endangering his life & the lives of other road users .
Enough silly excuses the proof is in the scooter that was delivered under security cameras to my neighbours home. This is an act of God to have all this evidence & proof of negligence with emails from your employees stating it is safe to have copious amounts of oil in the wheel housing & all in brakes & pads , cables , bolts ,nuts .
Do the right thing & refund a teenagers money
Come pick uo this scooter have it delivered to independent technician to see what the store in Fairfield has done.
Will supply all video footage from day 1 including in store,conversations taken when phone calls were answered & surveillance footage from neighbours cameras to you Shaun but do what's right & have scooter assessed by independent repairer for proper analysis

We just went shopping for a couple of scooters for ourselves at Malvern East Scooter Hut. Jonah was super helpful and friendly. He really knew his stuff. We walked out with 5 scooters today. 3 for the grand kids. They had scooters different age groups and sizes. We got a bit of a discount as well. Thanks again Jonah.

I found the people at Scooter Hut in Fairfield so friendly and took the time to explain the process in servicing my scooter. Their wide range of scooters are the best l have seen anywhere. I have no hesitation in recommending Scooter Hut.

Still haven't Received my order after 2 weeks. Have called multiple times with no answer, left voice mails no replies. Have send messages on messenger and emails and no answer. Very very poor wouldn't recommend to anybody.

Great service at the Robina location. Rae and the Team are fantastic. I'm in love with my InMotion Climber Scooter.

i want to take a minute to thank Massimo from Fairfield VIC for his honest assessment of my scooter and associated repairs. the overall experience was positive

Recently purchased a Segway Max G2 here - great value and really good service.

If I could give no stars i would, Got my kaabo sky 8 battery replaced here under warranty, 6 months later the battery lost power completely in the middle of a ride. Pulled the battery out of the scooter and it turns out they put a 3 year old used battery in my scooter from another scooter. also replaced the motherboard of my scooter un necessarily with the wrong one, and they even didn’t replace the crucial supprts in my scooter causing the frame to partially snap down the middle bending the whole scooter making it unresallable and a hazard. not a good experience. was scammed out of my new scooter (Fairfield store)

I bought a e scooter for the balcatta store, the people were unfriendly and left me with a negative feeling about the shop. Within 3 days of purchase I found out that the same scooter went on sale $300 off. When I called the same girl that served me (Madi) was rude once again and also told me there would be no refund when most reputable businesses would honour this. I would not recommend dealing with this shop to anybody as the whole experience has left me with a negative feeling. Thanks scooter hut I hope you go broke when you treat customers like this.

Attended Fairfield Scooter Hut Melbourne with E scooter repair enquiries.
He (Mosimo) took the time to explain all my questions honestly and with patience. Professional, knowledgeable service.
The detailed information helped me reach my decision on how to proceed. Thankyou.

Quoted me $990 to repair my $1100 Segway 3 months out of warranty (purchased from Balcatta store in July 2021). Had to pay them $100 to get that repair quote.
Decided to fix it myself (in March 2023) - 3-4 hours work (probably less all up) and less than $30 worth of connectors and FIXED! Good (better) than it was before!
DID NOT need a new controller!
DID NOT need a new motor!
Absolutely TERRIBLE service...