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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

As a disabled person i genuinely dont understand what scope actually do. On their lives on ebay and shops it doesnt look like they even employ people with physical disabilities and when i reached out... Ver más

Valorada con 5 estrellas sobre 5

I spoke to a call handler called Jamie I actually came on here as he said at the end of his call I might get a survey so was going to leave a glowing review but couldn’t see one . anyway I rang aski... Ver más

Valorada con 1 estrellas sobre 5

So incredibly unhelpful. They talk over the top of you, they take offence when you ask them for specific help. This call handler told me she couldn't help me when I asked for a disabled womens charity... Ver más

Valorada con 1 estrellas sobre 5

Signed up for LearnatScope to try their wellness courses, only to be greeted by AI slop images and content. As an artist who is also disabled and finds it difficult to find work now due to the number... Ver más

Información sobre la empresa

  1. Caridad
  2. también en la categoría
  3. Organización sin fines de lucro

Escrito por la empresa

Trustpilot account for our charity services, such as our Helpline, Energy Support, and Employment Support for disabled people.


Información de contacto

2,1

Malo

TrustScore: 2 sobre 5

109 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 7% de las opiniones negativas

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Todas las opiniones

(109)

36 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

As a disabled person i genuinely dont…

As a disabled person i genuinely dont understand what scope actually do. On their lives on ebay and shops it doesnt look like they even employ people with physical disabilities and when i reached out to them to see what they do for disabled people it was just purely advice, the same advice you get from citizens advice, the gov website or AI. Very odd.. they dont help people at all. This isnt a charity clearly

19 de octubre de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Incredibly helpful and sympathetic call handler

I spoke to a call handler called Jamie I actually came on here as he said at the end of his call I might get a survey so was going to leave a glowing review but couldn’t see one . anyway I rang asking for advice on courses for people with disabilities to stay in the work place any work place ! as my company actually asked me to leave and said they would give me a small pay off because my physical disability has become less manageable. Anyway the review is how Jamie treated me with compassion was really helpful and sent me through some great links to my email . I also contacted the job centre asking for help but got very little even though I was saying I was trying to stay in work ! Anyway Jamie was great so a big thanks to him for speaking to me like a fellow human being and not fobbing me off

13 de octubre de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

So incredibly unhelpful

So incredibly unhelpful. They talk over the top of you, they take offence when you ask them for specific help. This call handler told me she couldn't help me when I asked for a disabled womens charity for my specific needs, nor could she signpost me. I had other problems I needed direction with, she then proceeded to blame me for not taking another call handlers direction. Awful experience, the call left me feeling stressed and upset and didn't resolve anything. You have to be incredibly sensitive so as not to upset these call handlers, if they don't know something they can get abrupt and sharp. I didn't call for a fight I called for help.

1 de octubre de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

LearnAtScope uses AI Imagery - Avoid

Signed up for LearnatScope to try their wellness courses, only to be greeted by AI slop images and content. As an artist who is also disabled and finds it difficult to find work now due to the number of people utilising AI, this did not make me feel any more "mindful"! AI is unethical, steals from artists and is bad for the environment. Shame on you.

21 de septiembre de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Is this really a charity or a scam?

Item I purchased from Scope online charity shop has a defect. I emailed them and filled in their online message portal, but no reply at all. found them on ebay and messaged them again. customer service is very poor. I actually dont think they speak English. avoid the website, if you need to buy, do that on ebay. and only pay with Paypal. as for me I think the name Scope online charity is just a cover which they use to scam people. I will update later once the issue is resolved. Update: I finally received partial refund for the item, better than a poke in the eye I suppose. like I said use PayPal at least you have some protection for these situations (1 Oct)

17 de septiembre de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

This is a scam

This is a scam. I work with Ai and I show my business presence all over with all AI programs. Yet scope claims i’m not showing up. They’re planning to charge me to fix what’s not broken. Scammers!!

7 de septiembre de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Scope support to work have said they…

Scope support to work have said they will not help me look for work while I have mental health.

I currently work and need to continue to do so. I have always worked. I can’t afford not to.

So it just means I have to do it alone with no support because they won’t help me while I have mental health. I’d call that disability discrimination.

Would never recommend them to anyone after this. To say they are a disability charity is concerning. Since they clearly just wash their hands of you if you don’t fit in their box.

31 de julio de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Polite staff, but my request was not handled correctly

I appreciate the polite communication from the Scope Research Panel, but my recent experience was disappointing. I asked to be removed only from prize‑draw surveys, as I prefer to take part in surveys with guaranteed financial rewards.

Instead, my account, held for years, was deleted without my consent. This was not what I requested and it created unnecessary extra work for me to resolve the situation. I even considered letting the account closure stand, simply because correcting their mistake meant more hassle for me.

As I did not want it closed, I had to send a further email.

I would have expected my preferences to be read and applied more carefully. I hope this feedback helps improve how instructions are interpreted in future, as the panel itself offers valuable opportunities when managed accurately.

28 de julio de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

A few on the forum

A few on the forum, honestly. Some can do everything, pub, singing, sports and then when they get a whiff of work related requirements, they cry wolf.
I see there's still a couple who think they can upset peoples threads all the time and get away with, and they feel hurt if anyone makes a stance against them. Terrible control on the forum.

27 de julio de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Check Reviews On Ebay

Glad i checked reviews on ebay and trustpilot absolutely loaded with awful reviews few examples amazon returns being sold as brand new people getting no refunds lots of customers calling them scammers.
Typical charity most of them are corrupt i wont be buying glad i checked ebay for reviews i suggest others do the same (SHOCKING)

18 de julio de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Funny how people All three of them are…

Funny how people All three of them are writing nice reviews about scope mmmm and its the only review they have ever written ?? The facts are ive gone back years on reviews and they all say the same things under current of bullying four same people mocking people especially people with mental health i feel extremly Disapointed in mods for the role they play in enabling these imdividals scope should be a safe place its certainly not

11 de julio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

A Friendly And Diverse Community

I have been forum user since January 2025, and I don't recognise some of the negative comments, a few of which sound very bitter.
No online community can be 100% disagreement free, but in my experience, Scope seem to do a better job than most.
The moderation team have a thankless task, and it can't be easy attempting to keep everyone happy, all of the time. I think they do very well indeed, under often challenging conditions.

8 de julio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Nicest forum I've used

I don't usually write reviews but sick of people slating this forum because they don't get their way, forums always have people acting up or being rude its part of being online but Scope is one of the nicest forums I ever was a part of and the mods are amazing

8 de julio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Supported me through my worst times

I’ve been a member of the forum for about a year, this is my second account with them, and any cases of rudeness or poor behaviour seem to be dealt with quickly. I don’t think the mods can be blamed for people causing problems, only their actions when it happens, and my experience of that has been positive.
I’ve used the forum in my worst times and it’s helped me through them even when I felt like I didn’t deserve help or didn’t have anyone else to talk to.
I’m just sorry to see a charity that supports people being dragged in because people cannot reflect on their own behaviour.

8 de julio de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

This charity needs investigating by the…

This charity needs investigating by the ico for the sickening behaviour and treatment disabled people are subjected to . Please do not use the charity for help or support you will not get it you will get the opposite result. My 1 email that I sent asking for a bit of guidance and advice was used against me as a underhanded sly tactic that had such a negative effect and caused me so much uncertainty and distress that only added to my anxiety. You get advised to ask charities for support then they make your life much harder with unnecessary distress I complained and did an SAR since they made it so difficult when I raised my concerns. Never been so shocked and humiliated in my life and I never even got an apology . Manners and morals cost nothing but disrespectful behaviour towards vulnerable people cannot be tolerated. Só yes scope is a crock of shite wrong ens

24 de diciembre de 2025
Opinión espontánea
Valorada con 2 estrellas sobre 5

Phone advice

The information i received from the support line was delivered in such an abrupt manner i felt like an inconvenience and i was wasting their time. The two stars are for advice only.

1 de julio de 2026
Opinión espontánea
Valorada con 3 estrellas sobre 5

A certain group on there spoiling it for everyone else

While there are plenty of nice people on this forum there is a toxic clique, who I like to call 'the nasty group'. They're a group of people who invalidate, mock, and bully others, they also falsely accuse you of all sorts, and try and start arguments out of nothing, if you defend yourself they then try to twist the narrative to try and make out that it's you who is the aggressor and they're the victims. I have also been on the receiving end of their bullying on several occasions, and some great people have already left the forum because of them which is a real shame. While some of the mods on there are wonderful, and while some of the groups trouble making posts may sometimes get deleted, nothing proper or permanent seems to get done about them, like being suspended or banned (except for one of them), for months and months they have been running amok on there, it's like they have free reign to do as they please.

30 de junio de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

heard a load bang on the door and I do…

heard a load bang on the door and I do have door bell I thought somebody had fallen over I went to the door a young man was there wearing a vest which said scope flashed an I.D. then started to say what it was about I informed him I do not give to charity at the door he then very rudely said what you skint then at which point I shut the on him these people should not be allowed to collect for charity

15 de junio de 2026
Opinión espontánea
Logotipo de Scope

Respuesta de Scope

Hi Brian, thanks for sharing your experience with us. I’m very sorry for any upset caused by this individual’s behaviour. Scope works with a couple of professional fundraising agencies as we find it’s a great way to raise not only much needed funds but also awareness about the work we do.

If you would like to contact our Supporter Care team at supportercare@scope.org.uk and let them know your postcode and when this happened we can identify which agency this was and investigate further. Thanks again for your feedback.

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