Scope Opiniones 

My husband with ASD had two telephone appointments with this organisation, which suppose to offer some help and encouragement. He was very upset after both appointments as the staff in both appointments with whom he has spoken was rather rude and unwilling to help. Not only being unhelpful, but also they had shown no compassion nor sympathy for the difficult situation. We are hugely disappointed. My husband almost found this experience as traumatic.

I will like to say a big thanks you to Useif he helped me over the phone and helped me with a fuel voucher. Excellent customer service and advice and customer care.

I know Scope do good things.
But hey also run a forum.
I joined the forum to try and get some help with an issue I had.

Wow, what a bunch of horrible, judgemental people are on there. They should be ashamed of themselves.

Not everyone on there is horrible but there is definitely more than their fair share on there.

I purchased an item through this seller’s eBay shop. Although I won the correct item, I was sent a completely different product worth around five times less than the one I had ordered.
Despite still having the correct item in stock, the seller did not offer a reasonable solution. Instead, I was offered a 20% discount, which is inadequate for an unwanted item that was not as described.
Additionally, the item weighs 8 kg, but the return label provided only covers parcels up to 2 kg, which has caused unnecessary inconvenience and stress.
Unfortunately, due to this experience, I cannot recommend this seller.

I go to the scope charity shop in Acton and I have to say it is the most expensive charity shop I have been in the prices are extremely high so I don’t ever buy anything. I thought charity shops were to help people who didn’t have money but instead the prices of ridiculous for Second hand.

I am one of the many volunteers at the Ruislip shop. I had had the privilege to work with some wonderful people over the last two years and it was a sad day then we announced our closure in February 2026.While I understand that Scope is in the business of making money and the retail shops are a loss leader i feel the way the volunteers were being treated was extremely poor. We have some volunteers that have work at Scope for 10 plus years with some 20 plus years all helping and putting in extra shifts to help make money for scope. I understand that the world is changing and that charity shops are not making profits but what i dont understand is why NOBODY from Scopes higher management could not take the time to say Thank you to the volunteers for the hard work they have put in over the years. A number of my colleges are upset by the closure and are hurt by the lack of any information as to why we are closing, but while i know I will not get a response, perhaps someone high up in Scope could advise me how much it costs to say Thank you.

I ordered a desk off of Ebay, a month later it still hasn't arrived they refused to issue me a refund so I had to open a case regarding it, ebay have not yet refunded me for more than 3 weeks, when I ask for my refund the woman Helen states "I canr issue a refund during an open case" but when I researched it she absolutely can, I had to go and pay for anorher desk which set me back alot and now I want my money back

I purchased an item on ebay for sale by scope. They seem to sell a fair amount of stuff. The goods they sold me were faulty and they clearly knew they were faulty. It was a beach trolly that holds 300kg with 4 wheels and a pull handle. I did not unpack until a couple of months later as it was winter and it is for the summer. I unpacked it this week only to find the tyres on the wheels were shredded. It had been opened and reboxed. Scope refused to do any form of return of the goods or money. The CEO alone earns £150k per yer from the charity so clearly the money does not all go to the cause. They have hundreds of employees so probably around 10% of donations actually get to the area it should be supporting. Little did they know how much I donate each year and that has just ceased as of Monday morning. Not another penny from me. Scammers

Lost my job, contacted these for help, they sent me a carbon monoxide detector, not quite what I was hoping for, dont waste your time

Do not trust this charity! In it for themselves!
I had someone from Scope knock at my door today, he was polite at first and introduced himself then explained about the charity.
I explained that I wasn't able to support at that moment and the guy replied with "The more you put in the more commission I get, I want to buy stuff for my kids". After this he said no more about the charity, I politely said again that I couldn't support but the guy kept on and on about different ways I could pay and how he would get more commission. After firmly saying "No" The guy tutted and shrugged his shoulders before storming off down the road.
In the seven years I've lived in this area I've had a lot of charity callers but never from a charity called scope. Now out the blue just weeks before Christmas someone turns up and only talks about the charity for two minutes then spends five minutes on how he will get extra commission?! It's supposed to be a charity!! Or is it really a charity?? It's clear you are trying to scam people, get a life and real job or I will call the police!

Please stop coming to my door canvassing.

I don't donate to random charities I have no background on, and now you're turning up at my door despite the no cold callers sign.

This is actually bordering an offense, as the sign explicitly states removal of implied right of access.

Disgusting Wellingbirough store told me to me to leave the the shop just because they wanted close the shop was before 5 o'clock but l was waiting for my mother the the manager is a miserable sod

I dropped off donations today at the Kenilworth shop. The man at the counter didn’t even look up (was busy drawing lines on a piece of paper with a ruler) when I asked where he wanted the donations. He just replied with ‘put them there on the floor’. No please or thank you. Just rude.

A disability forum that is delusional and judgemental.
Where points are used as a weapon, yet the very members that employ this method to chastise others object when it is done to them.

Criticism and opinions are not allowed on the forum.
Serious discussion are allowed to be hijacked and trivialised and when the original poster tries to get the thread back on track they are attacked and so the thread is closed down.
The moderators are not looking for new ideas or suggestions as to how the forum could be run better. It is run their way with no input from the members that actually use the forum.

The forum operates a 'three strikes and you are out' policy. We are led to believe strikes are not given lightly, but I would suggest this is not the case as some are given within a couple of minutes of a member posting. Strikes are forever and do not expire after 90 days as other forums do.
The strikes decision is final.

The forum does not have enough staff to operate properly and some members looking for support are missed.
Not the friendly, supportive forum you might expect from a disability forum.

I have bought a few things of the Scope EBay site and was very impressed the items are well described and packaged with a reasonable p&p and they are posted asap with notifications as well keeping me informed a pleasure to do business with and highly recommended
Thank you.

Walked into the Leamington Spa branch
this morning Wed 3rd Sept
The shop was well stocked, clean and tidy.
It's a shame I can't say that about the assistant behind the checkout..
She was more interested texting on her mobile.
She didn't have any interaction with the customers.
After she had finished texting on her phone. She then decided to roll a cigarette in front of the customers.
This isn't the behavior I would expect in any retail shop.

Best charity shop in my area.
How can people give a negative review to a charity shop?
You pays your money, you take your chances.
Do people really grumble or even try to return items???
This country really does need to have a word with itself.

I recently bought a golf putter from Scope charity shop on ebay. The putter was in perfect condition when it finally arrived.
The scope charity shop are great seller's to deal with and are in my opinion highly recommended.
The only issue was delayed delivery. Not the seller's fault but Royal mail who failed their own delivery time.
Scope charity shop. Absolutely the best.

I rang scope for practical support in filling out a form but they couldn’t offer any support at all

Very bizarre undercurrent on Scopes online community...
Basically, an echo-chamber, and if you raise inconsistencies or even remotely challenge the zeitgeist, you're dogpiled with snide comments..

If I'm honest, I find many of the online community to be very manipulative, as often they shoot themselves in the foot when they slip up and disclose "what are you doing today"... some will say "bike ride" " cooking a nice large sunday roast" etcetra... Now all these things would mean they would never receive the care element of Pip...but the very same people pre- & post comments aforementioned, later go onto state how incapable they are.. Its hard to bite ones tongue when these obvious discrepancies crop up..

And the oddest thing is, its almost like an unwritten rule that theses matters should never be brought up!

THB, the online community is great for general information, but the clicky, often contradicting zeigeist of the community ruins the experience..

Maybe you have to be a specific type of person to enjoy the community.