We ordered a bathroom vanity but then the work to install it was delayed months due to a poor contractor experience. Once we finally got to installation we discovered that the top to the vanity was da... Ver más
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Consulta las opiniones de los clientes
An online site full of current top tier home products like Scout snd Nimble is a gift! Your amazing customer service staff is also necessary for a great shopping experience. Thank you!
While they represent lovely furnishings, they are horrible at everything after you make your purchase. They don't tell you the merchandise is coming from the far East and it takes an inordinate amoun... Ver más
We’re renovating our Naples FL home, damaged in the recent hurricane. I ordered two lovely sconces from Scout & Nimble and then realized I had previously purchased those lights. I wrote to customer... Ver más
Información sobre la empresa
- Tienda de muebles
- Accesorios para muebles
- Tienda de artículos para el hogar
- Diseñador de interiores
- Tienda de iluminación
- Tienda de mobiliario para oficinas
Escrito por la empresa
Scout & Nimble is an online retailer specializing in furniture & home décor serving working interior designers and design enthusiasts, alike. With a wide selection of products from top designer brands & shoppable designer rooms for every style, Scout & Nimble is a one-stop shop for those looking to bring beautiful, polished style into their home.
Información de contacto
2116 Vandiver Dr, STE 107, 65202, Columbia, Estados Unidos
- 8338572062
- support@scoutandnimble.com
- scoutandnimble.com
4,2
Muy bueno
631 opiniones
Ha contestado el 77% de las opiniones negativas
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Poor Customer Service
I ordered a light fixture through Scout and Nimble that was delivered damaged. When I reached out to customer service to resolve the issue, they asked if I was open to receiving a discount and keeping the damaged item. The next email I received was a week later, and it was an automated notification that a replacement part had been sent, without them taking my response to their first question into account or even asking if I was interested in a replacement. The replacement part that was delivered, almost 2 weeks after I had initially filed the complaint, was the WRONG part. I didn't realize this until I had an electrician already in the middle of installing the fixture. All the company could offer when I reached out was 'oh ok we'll send another replacement'! I requested a discount for the inconvenience and added cost, and they refused to offer it. Overall extremely poor customer service experience, I would be weary of ordering from Scout & Nimble.
5 de noviembre de 2025
Opinión espontánea
Respuesta de Scout & Nimble
We’re sorry to hear you feel disappointed by your experience. Our team was in touch throughout your claim process, and a replacement part was sent promptly after confirmation from our supplier. While the incorrect part was an unfortunate error from the manufacturer, we placed a new replacement order immediately and have continued to monitor the shipment to ensure it arrives in perfect condition.
We always aim to make things right as quickly as possible and truly regret if this caused frustration for you. We appreciate your feedback!
Scout & Nimble
Excellent professional customer service.
3 de noviembre de 2025
Respuesta de Scout & Nimble
Thank you so much, Ellen! We truly appreciate your kind words and are so glad you had a great experience with our team.
Scout & Nimble 💜
Great experience
Super easy return on a furniture piece. Thought it would be a lot more time spent on my end. Thanks!
14 de octubre de 2025
Opinión espontánea
Respuesta de Scout & Nimble
We’re so glad to hear that! Making the return process smooth and simple is always our goal. Thank you for sharing your experience!
Scout & Nimble 💖
Superior Customer Service
We are Scout & Nimble customers for life! Our dining chairs are gorgeous, and when one came slightly damaged, the team quickly responded and made it so easy to get a replacement. We have never had a team so available and responsive. Big shout out to Kileigh for her wonderful support!
14 de octubre de 2025
Opinión espontánea
Respuesta de Scout & Nimble
We’re so happy to hear that you love your new dining chairs! Thank you for sharing your experience and for your kind words about Kileigh. We truly appreciate your support and loyalty!
Scout & Nimble 💗
A Stand-Up Company
‘Was originally very disappointed that the item I requested was on back order. When it arrived it was defective. Working with their Customer Service Department was the best part of the transaction! There was no hassle or argument - such a delight nowadays. Scout and Nimble responded immediately after realizing the problem couldn’t be resolved over the phone. I received a replacement table within just a couple of days.
Life happens … when a company stands by their word and product it makes your day. I can’t thank Kileigh enough for her help and professionalism.
9 de octubre de 2025
Opinión espontánea
Respuesta de Scout & Nimble
Thank you so much for your kind words! We truly appreciate your patience and understanding throughout the process. We’re so glad our team was able to make things right quickly and ensure you’re happy with your new table. Standing behind our products and customers is what matters most to us — thank you for recognizing that!
Scout & Nimble 💛
Hailey helped my girlfriend and I get a…
Hailey helped my girlfriend and I get a problem fixed on a table we ordered. If I could give her more stars, I would!
8 de octubre de 2025
Opinión espontánea
Respuesta de Scout & Nimble
Thank you so much for sharing your experience! We're thrilled to hear that our team was able to help get things resolved quickly and that you’re happy with your table. We truly appreciate your kind words and support — it means the world to us!
Scout & Nimble 💜
10/10
I am an interior designer who has used scout and nimble for the first time. My experience was nothing short of fantastic. I had ordered some glass table lamps for a master. one came in broken and they were extremely quick to get a replacement sent out.
I would continue doing business with them!
6 de octubre de 2025
Opinión espontánea
Respuesta de Scout & Nimble
Thank you so much for your kind words and for trusting Scout & Nimble for your design project! We’re thrilled to hear your first experience with us was such a positive one and that our team was able to get your replacement lamp to you quickly. We truly value your partnership and look forward to working with you again on future designs!
Scout & Nimble 💜
Haley provided outstanding customer…
Haley provided outstanding customer service and stayed on top of my case. She was communicative and provided options.
6 de octubre de 2025
Opinión espontánea
Respuesta de Scout & Nimble
Thank you so much for your kind words! We’re thrilled to hear you had a great experience with our customer care team. Providing clear communication and thoughtful solutions is always our goal, and we truly appreciate you taking the time to share your feedback!
Scout & Nimble 💖
Great customer service
Fast email responses to my questions and when the delivery team incorrectly installed the base of my table they quickly came back and fixed it
1 de octubre de 2025
Opinión espontánea
Respuesta de Scout & Nimble
Thank you so much for sharing your experience! We’re thrilled to hear our team was able to respond quickly and ensure your table was set up just right. Your satisfaction is very important to us, and it means a lot that you took the time to leave this wonderful feedback.
Scout & Nimble 💖
The checkout process was very smooth-
The checkout process was very smooth-
Hoping delivery will be as efficient
30 de septiembre de 2025
Respuesta de Scout & Nimble
Thank you for your feedback! We’re so glad to hear the checkout process was smooth for you. We’ll be keeping a close eye on your order to help ensure delivery is just as seamless.
Scout & Nimble 💛
Excellent customer service
Excellent customer service. Hayley went above and beyond to support me through the process and stayed in touch every step of the way. Many things are out of the control of companies like this, so it’s important to keep expectations in check and give them credit for doing what they can to ensure a good experience. Scout & Nimble delivered an outstanding level of service to me.
10 de septiembre de 2025
Opinión espontánea
Respuesta de Scout & Nimble
Thank you so much for your kind words and for recognizing our team’s efforts! We’re thrilled to hear that Hayley’s support made your experience smooth and reassuring. Your understanding of the process and appreciation for the work behind the scenes means a lot to us. We’re grateful you chose Scout & Nimble and look forward to helping you again in the future!
Scout & Nimble💖
Worst experience I’ve ever had with furniture shopping - Scam Company – Avoid at All Costs
I ordered a buffet from Scout & Nimble and it has been nothing but a nightmare. They charged me upfront, delayed the shipment for six months, and when the item finally arrived, it was damaged.
After wasting even more of my time, they sent a shipper to pick up the damaged item. Once they had their product back in hand, they stopped responding to both my emails and phone calls and to this day, they still have not refunded me.
This company is completely unprofessional, dishonest, and operates like a fraud. They take your money, delay endlessly, deliver damaged items, and then disappear once they get the item back.
Do yourself a favor and stay far away from Scout & Nimble.
5 de septiembre de 2025
Opinión espontánea
Respuesta de Scout & Nimble
We’re very sorry to hear how frustrating this experience felt for you and truly regret that the buffet arrived damaged. That is never the experience we want for our customers.
For clarity, when your order was placed, this item was listed on backorder with an estimated availability of late July to early August. The buffet did arrive in stock during that timeframe and was shipped promptly. Unfortunately, the piece arrived with issues, and we worked with you through our claims process, which ultimately resulted in a return and full refund.
Your refund was issued on August 21st, so it should already have been received. We have also emailed you with your refund receipt for your records reflecting this. Please feel free to reach us at support@scoutandnimble.com if you have any further questions!
We deeply appreciate your feedback, and we’re truly sorry again that this experience did not meet your expectations.
Scout & Nimble
Best customer service experience!
4 de septiembre de 2025
Respuesta de Scout & Nimble
Thank you so much for your kind words! We’re thrilled to hear you had such a great experience with our team. 💛
Scout & Nimble
Customer service is excellent with the…
Customer service is excellent with the help of finding resolutions and offering options
4 de septiembre de 2025
Respuesta de Scout & Nimble
Thank you for your wonderful feedback! We’re so glad our team was able to provide helpful options and resolutions for you.
Scout & Nimble 💖
I love your website
I love your website. I bought the candle holders which I really like. But to be honest, your shipping is crazy expensive. Now that I know that I doubt I’ll do another order.
2 de septiembre de 2025
Respuesta de Scout & Nimble
Thank you for your feedback! We truly appreciate you taking the time to share your thoughts with us. We understand how frustrating shipping costs can feel these days.
For small parcel orders under $300, we use a flat-rate shipping model of $19.95. This rate is actually a cap, meaning if a carrier quotes us a lower shipping cost (for example, $12), we’ll pass that savings directly to our customers. In this case, the actual FedEx cost to ship your candlesticks was higher than $19.95, so you were only charged our capped rate.
For future reference, we do also offer free shipping on all orders over $300!
We’re grateful for your order and your feedback, and please don’t hesitate to reach out if you have any further questions, we’re happy to help.
Scout & Nimble
Fantastic customer support
Hayley, the customer service rep who helped me, was super polite, responsive, and eager to help me resolve my issue related to a manufacturing defect that required my furniture piece to be repaired.
She contacted the furniture repair company and connected them with me in a timely manner. They came out and made the repair, and Hayley was able to get me a reimbursement for the cost of the service call.
I’m truly appreciative and impressed about how this was handled by Scout and Nimble- the whole experience was surprisingly smooth and pleasant!
28 de agosto de 2025
Respuesta de Scout & Nimble
Thank you so much for your kind words! We’re thrilled to hear that Hayley was able to assist you quickly and that the repair process went smoothly. Providing helpful, timely support is very important to us, and it’s wonderful to know that your experience reflected that.
We truly appreciate you taking the time to share your feedback and are so glad you’re enjoying your piece! Please don’t hesitate to reach out if we can ever be of help again in the future.
Scout & Nimble 💗
Excellent Customer Service
Hayley provided quick replies and even followed up after Delivery!
21 de agosto de 2025
Respuesta de Scout & Nimble
Thank you for sharing this! We’re so glad to hear Hayley could provide quick support and follow-up to ensure everything went smoothly. We truly appreciate your feedback and look forward to assisting you again in the future!
Scout & Nimble 💖
Beautiful chairs and exactly as…
Beautiful chairs and exactly as pictured. One was damaged but received excellent customer service and another chair arrived this morning. Thank you.
I will definitely buy from your company again.
19 de agosto de 2025
Respuesta de Scout & Nimble
Thank you so much for your kind words! We’re thrilled to hear you’re enjoying your chairs and that our team could quickly get everything taken care of for you. Your support means the world to us, and we look forward to helping you with your next home project.
Scout & Nimble 💗
The perfect wooden bowl and very easy…
The perfect wooden bowl and very easy to order
17 de agosto de 2025
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