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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

It’s a rare and genuinely pleasant experience these days to find a company that under‑promises and over‑delivers. The quality of the finished work was impeccable, with a surface that was completely i... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The team were on time and explained what they were going to do. We had six patio door panels that were scratched from our large dog wanting to come in and didn’t won’t to wait any longer. The team... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Wayne spent nearly three and a half hours today, repairing several window scratches, from a recent installation. Honestly, we could not believe our eyes! The windows are as good as new. We can literal... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

there are several things that I really like from these guys. Reliability, quickness in responding, competence and also honesty. I don't think I could find a better company to count on whenever I need... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicio de reparación de cristales

Escrito por la empresa

Chicago Glass (UK) Ltd is an employee owned company. We are recognised as a leader in the field of Glass Polishing and Glass Restoration services. We provide an alternative solution to replacing damaged glazed glass panels for new ones. We also provide for our construction customers, remedial on-site Paint Spraying repairs, restoring damage to architectural framework surrounding glass panels.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

35 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Professional and effective

We were really happy with the service we received. A challenging fracture at the end of a much loved dining room table was made safe and skilfully restored to a degree that you wouldn't know the repair was there unless you looked really closely. The technician who came to us was personable, professional and focused. We appreciated his efforts and commitment.

10 de agosto de 2022
Opinión espontánea
Logotipo de Chicago Glass (UK) Ltd

Respuesta de Chicago Glass (UK) Ltd

Thank you for taking the time to leave us a 5 star review. It is wonderful to read that we were able to repair your much loved dining room table for you.
Kind regards,
Jenna - Marketing Team

Valorada con 5 estrellas sobre 5

Very happy with everything!

Wayne spent nearly three and a half hours today, repairing several window scratches, from a recent installation. Honestly, we could not believe our eyes! The windows are as good as new. We can literally see *nothing* of the old scratches. Wayne clearly knows his job extremely well (and he was also super polite and professional). Would definitely use again.

1 de julio de 2022
Opinión espontánea
Logotipo de Chicago Glass (UK) Ltd

Respuesta de Chicago Glass (UK) Ltd

Thank you for taking the time to leave us a 5 star review following Wayne's recent attendance. I have ensured your comments have been passed on to Wayne.
Kind regards,
Jenna - Marketing Team

Valorada con 5 estrellas sobre 5

Super efficient

Super efficient. Clean. Go the extra mile and pleasure to deal with.

9 de junio de 2022
Opinión espontánea
Logotipo de Chicago Glass (UK) Ltd

Respuesta de Chicago Glass (UK) Ltd

Thank you for leaving us a 5 star review following our visit. Your feedback is appreciated.
Kind regards,
Jenna - Marketing Team

Valorada con 5 estrellas sobre 5

Second time we have used this service…

Second time we have used this service and the guys do a great job

18 de mayo de 2022
Opinión espontánea
Logotipo de Chicago Glass (UK) Ltd

Respuesta de Chicago Glass (UK) Ltd

Thank you for your review and for using our services again.
Kind regards,
Jenna - Marketing Team

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service. Quick response and very competitive rates. Would have no problem in using their services again.

9 de mayo de 2022
Opinión espontánea
Logotipo de Chicago Glass (UK) Ltd

Respuesta de Chicago Glass (UK) Ltd

Thank you for your 5 star review of our service provided. Your review will be passed on to the team.
Kind regards,
Jenna - Marketing Team

Valorada con 1 estrellas sobre 5

From bad to worse

Arranged visit to remove superficial scratches from bi-fold door glass panels, caused by a window cleaner and was assured it would be straight forward and initially all seemed OK until the next morning when large milky patches appeared. A second visit was arranged for the technician to come back and polish the areas properly.

Having done and once he had left I then noticed a number of new scratches that had been caused by the polishing pad and phoned Chicago Glass immediately. I was told the lady was away from her desk and she would call be back. Having heard nothing I phoned again in the afternoon only to be told she had left for the day and to call back on Monday. On Monday I called and was told she was off !! Having complained another member of staff arranged for a visit.

When the 'supervisor' arrived he admitted that the scratches were the result of poor workmanship and set about to remove them. However we then noticed later that day as the sun shone through that he had overworked the area and completely distorted the glass and left large circular rings clearly visible in the door panel.

After several phone calls and emails the company refunded the cost of the work and stated that "I was no worse off than I was before" (which clearly isn't the case as I now have to replace the whole panel) and would "not entertain" covering the cost of the replacement. I do not understand how something so apparently straight forward has turned into such a debacle !!

***As a footnote to the Chicago Glass response - The panel in question did not have a special coating, as they state and in fact was the same as the other panel which was treated in exactly the same way and without any problems, other than the milky patches that had to be polished out !!!!

13 de abril de 2022
Opinión espontánea
Logotipo de Chicago Glass (UK) Ltd

Respuesta de Chicago Glass (UK) Ltd

Hi Mark,
Thank you for taking the time to leave a review. Feedback is important to our business, as it helps us learn directly from our customers if we are meeting the high standards we set as a Company. As you have shared, this wasn’t the case for you and for this we can only apologise. It is disappointing to hear that we were unable to resolve the scratch damage you had to your glass. We normally only see this type of reaction to our process as a result of a coating on the glass, so were sorry to learn that this type of damage occurred on a panel that should not have a coating in place. We tried to put this right, which ended in our attendance cost being fully refunded to you. If you would like to discuss this further, please do get in touch with our Operations Director, Tom Baker on 01634 735 616 or operations@chicagoglass.co.uk
Regards.
Jenna
Marketing & Customer Services

Valorada con 5 estrellas sobre 5

Curved glass units Scratch Repairs

We had several curved glass units that needed scratches polishing out and we contacted Chicago Glass for a price. The whole process was seamless and the engineer did a fantastic job. We would definitely call on Chicago Glass again in the future.

12 de abril de 2022
Opinión espontánea
Logotipo de Chicago Glass (UK) Ltd

Respuesta de Chicago Glass (UK) Ltd

Thank you for your 5 star review of our Company. It was a pleasure to be able to assist you with the damage to your curved glass units. I will ensure everyone is made aware of your kind feedback, and we are here if you ever need us again.
Regards,
Jenna - Marketing Team

Valorada con 5 estrellas sobre 5

New build development review, Bampton

I have used this company a handful of times for damaged window panes on a new build development - Their communication is prompt, quality of work is good and they honour the dates given.

I would recommend this company.

21 de marzo de 2022
Opinión espontánea
Logotipo de Chicago Glass (UK) Ltd

Respuesta de Chicago Glass (UK) Ltd

Thank you for your review about our Company. It is lovely to hear, as we strive for prompt communication with our customers, along with providing a high quality level of work. I will ensure that this feedback is passed on to the team.
Kind regards,
Jenna - Marketing Team

Valorada con 5 estrellas sobre 5

DRH - Developer

Used Chicago Glass on our new development. They carried out the glazing scratches on various areas and properties in a very professional manner. Easy to contact and book appointments and the technician arrived on the day and time slot scheduled. Would definitely recommend and use again.

18 de marzo de 2022
Opinión espontánea
Logotipo de Chicago Glass (UK) Ltd

Respuesta de Chicago Glass (UK) Ltd

Thank you for your 5 star review!
I will ensure that the whole team here at Chicago Glass are made aware of your comments. Also, thank you for saying you would recommend us and use our services again.
Kind regards,
Jenna - Marketing Team

Valorada con 5 estrellas sobre 5

Really great work

Really great work - scratches repaired perfectly. So worth doing! Very pleasant and courteous staff over the phone and in person.

Would definitely recommend!

25 de octubre de 2021
Opinión espontánea
Logotipo de Chicago Glass (UK) Ltd

Respuesta de Chicago Glass (UK) Ltd

Thank you for your 5 star review of our service and staff. I will ensure that your comments are passed on to the relevant staff members.
Kind regards,
Jenna - Marketing Team

Valorada con 5 estrellas sobre 5

Chicago Glass were professional &…

Chicago Glass were professional & friendly from my first contact with them. They worked with my schedule and kept me up dated with everything. Wesley their professional was amazing and so thorough and my window was perfect.
Very happy and would recommend 110% 👍

5 de agosto de 2021
Opinión espontánea
Logotipo de Chicago Glass (UK) Ltd

Respuesta de Chicago Glass (UK) Ltd

Thank you for your lovely review about our Company and the repair undertaken by Wesley to your window. I will ensure these are passed on to the team.
Kind regards,
Jenna - Marketing Team

Valorada con 5 estrellas sobre 5

GLASS REPAIRS

Really nice and polite operative who made sure the repairs were done to my satisfaction, he needed to have a couple of attempts to fix the problem properly and ended up doing a really good job and we are very pleased with the final outcome.

19 de julio de 2021
Opinión espontánea
Logotipo de Chicago Glass (UK) Ltd

Respuesta de Chicago Glass (UK) Ltd

Hi Patrick,
Thank you for your review. It is lovely to hear that you are pleased with the outcome of the repair, and the comments about our technician.
Kind regards,
Jenna - Marketing Team

Valorada con 5 estrellas sobre 5

Great service

Great service, helpful staff and friendly operative. Very professional and clean and tidy.

Excellent value and a brilliant job

19 de julio de 2021
Opinión espontánea
Logotipo de Chicago Glass (UK) Ltd

Respuesta de Chicago Glass (UK) Ltd

Thank you for your 5 star review Dave, it is great to hear.
Regards,
Jenna, Marketing Team at Chicago Glass (UK) Ltd

Valorada con 5 estrellas sobre 5

An honest and very reliable service

there are several things that I really like from these guys. Reliability, quickness in responding, competence and also honesty. I don't think I could find a better company to count on whenever I need to sort out issues with scratched glass panels. The guy who came on site did an amazing job. He was very polite and careful in following covid rules.
I hope I will not need a similar service anymore, but, just in case, I feel reassured that I can rely on Chicago Glass.

3 de julio de 2021
Opinión espontánea
Logotipo de Chicago Glass (UK) Ltd

Respuesta de Chicago Glass (UK) Ltd

Thank you for your 5 star review! We really appreciate your wonderful comments with regards to both our service and our team. I will ensure that these get passed on. Thank you again. Jenna - Marketing Team

Valorada con 5 estrellas sobre 5

Exceptional customer service

Chicago Glass not only deliver a first class service and product but all of the staff are so very helpful and accessible.

As a customer they have made me feel valued and made it easy for me to talk to them and resolve the issues that I had.

On site they are efficient and leave everything clean and tidy, they also check in at regular intervals to ensure as a customer I am happy.

Would definitely use them again and recommend their services.

24 de junio de 2021
Opinión espontánea
Logotipo de Chicago Glass (UK) Ltd

Respuesta de Chicago Glass (UK) Ltd

Thank you for your 5 star review and lovely comments! I will ensure that your feedback is passed on to the team here.
Jenna - Marketing Team

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